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BigCommerce

BigCommerce

Overview

What is BigCommerce?

BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.

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Recent Reviews

Last resort letdown...

1 out of 10
March 07, 2024
So we have had a Volusion Store for just under 8 years now and do a sizeable business there. As they are losing market share we were …
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BigCommerce Success!!

9 out of 10
January 26, 2024
Incentivized
We have utilized Big Commerce in the development and execution of our website. The SEO and store creation have been simple and easy, and …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 20 features
  • Product catalog & listings (413)
    7.8
    78%
  • Visual customization (403)
    7.4
    74%
  • Mobile storefront (401)
    7.3
    73%
  • Product management (410)
    6.9
    69%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

3 videos

User Review: BigCommerce Takes Sales Online For Sellers With Ease
02:35
User Review: Business Depends on BigCommerce With Easy-To-Use Platform & Great Customer Service
02:54
User Review: BigCommerce Keeps Focus On Product For Business While They Handle The Software
04:25
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Pricing

View all pricing

Standard

$29.95

Cloud
per month

Plus

$79.95

Cloud
per month*

Pro

$299.95

Cloud
per month*

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.bigcommerce.com/essentials/…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $29.95 per month
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Features

Online Storefront

Features for creating an online storefront with a browse-able product catalog.

7.3
Avg 7.7

Online Shopping Cart

Features that facilitate the collection of items so that customers can purchase them as a group.

7.4
Avg 7.6

Online Payment System

Features related to processing online payment for eCommerce purchases.

7.8
Avg 8.3

eCommerce Marketing

Features related to marketing for eCommerce websites

7.1
Avg 7.5

eCommerce Business Management

Features related to business management and administration of eCommerce operations

7.2
Avg 7.8
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Product Details

What is BigCommerce?

According to the vendor, BigCommerce is one of the leading cloud ecommerce platforms for established and rapidly-growing businesses. Combining enterprise functionality, an open architecture and app ecosystem, and market-leading performance, BigCommerce aims to help businesses to grow online sales with less cost, time, and complexity than on-premise software. BigCommerce powers B2B and B2C ecommerce for more than 60,000 brands, 2,000+ mid-market businesses, 30 Fortune 1000 companies, and industry-leading brands, including Assurant, Ben & Jerry’s, Paul Mitchell, Skullcandy, Sony, and Toyota.

The vendor says that the product provides the following benefits to customers:

Customize and innovate at a lower total cost of ownership
Build in HTML, CSS, and Javascript
96% of brands relaunch in 2-4 months
Test and push changes without downtime in a local environment

Focus on generating sales, less on monitoring security & performance
PCI DSS 3.2 certified at Level 1
99.99% median uptime
Multiple layers of security through the Google Cloud Platform

Leverage your existing tech stack with flexible APIs
90% of platform data is exposed to APIs
400+ API calls per second
Headless commerce out-of-the-box, across any front-end

Solve your toughest challenges with SaaS
B2B, Wholesale
Headless Commerce, Wordpress
Multi-channel
International

BigCommerce Features

Online Storefront Features

  • Supported: Product catalog & listings
  • Supported: Product management
  • Supported: Bulk product upload
  • Supported: Branding
  • Supported: Search & filter
  • Supported: Mobile storefront
  • Supported: Product variations
  • Supported: Subscriptions & downloads
  • Supported: Website integration
  • Supported: Visual customization
  • Supported: CMS
  • Supported: Customer service tools

Online Shopping Cart Features

  • Supported: Abandoned cart recovery
  • Supported: Tax calculator
  • Supported: Shipping calculator
  • Supported: Integration with Amazon
  • Supported: Integration with eBay
  • Supported: Checkout user experience

Online Payment System Features

  • Supported: PayPal integration
  • Supported: Returns & refunds
  • Supported: Single-click checkout
  • Supported: eCommerce security
  • Supported: B2B features

eCommerce Marketing Features

  • Supported: Promotions & discounts
  • Supported: Personalized recommendations
  • Supported: SEO
  • Supported: Product reviews
  • Supported: Social commerce integration
  • Supported: Customer registration

eCommerce Business Management Features

  • Supported: Multi-site management
  • Supported: Order processing
  • Supported: Inventory management
  • Supported: Accounting
  • Supported: Shipping
  • Supported: Custom functionality

Additional Features

  • Supported: High Availability (HA) infrastructure that allows us to deliver 99.99% uptime
  • Supported: Open Platform: 90% of the BigCommerce platform data is exposed to the API
  • Supported: Server-to-server API functions enable a headless commerce on WordPress and more
  • Supported: Develop, test and push changes without downtime in a local environment using the Stencil CLI tool.
  • Supported: Omnichannel management (Amazon, Ebay, Facebook, Instagram, POS)
  • Supported: Global CDN, localized payments and multi-language support

BigCommerce Screenshots

Screenshot of Enterprise ecommerce for high-volume brands like Skullcandy.Screenshot of Our industry-leading integration will let you list your products on Amazon directly from the BigCommerce control panel, with centralized inventory and order processing and fulfillment.Screenshot of Easily customize the look and feel of your storefront.

BigCommerce Videos

Create differentiated commerce experiences on the industry’s most versatile enterprise solution.
BigCommerce Company Values
Scale your business with WordPress on the front-end and free up server resources from things like catalog management, processing payments, and managing fulfillment logistics, with BigCommerce on the back end.

BigCommerce Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web

Frequently Asked Questions

BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.

BigCommerce starts at $29.95.

Shopify, Shopify Plus, and Salesforce Commerce Cloud are common alternatives for BigCommerce.

Reviewers rate Product catalog & listings and eCommerce security highest, with a score of 7.8.

The most common users of BigCommerce are from Small Businesses (1-50 employees).

BigCommerce Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)60%
Mid-Size Companies (51-500 employees)30%
Enterprises (more than 500 employees)10%
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Comparisons

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Reviews and Ratings

(660)

Attribute Ratings

Reviews

(126-150 of 436)
Companies can't remove reviews or game the system. Here's why
Anne M Bracker | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
BigCommerce handles all of our eCommerce needs. We've been using it for almost 2 years and it seems like I continue to find new and better ways to do something my old website struggled with. We're a small company, so I'm the primary backend user, but we have hundreds of customers who use the website to place orders as well as get pricing for purchase orders issued by their school or company.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I have launched and managed a couple of e-commerce stores, primarily B2B, for two of our affiliated businesses, Precision Zone, and Alfra Tools. These stores carry Industrial Automation solutions, tools, and supplies. Currently, BigCommerce is our primary e-commerce channel, although we are starting to ramp up our Amazon presence as well.
John Schiff | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
BigCommerce is one of a number of e-commerce revenue channels we pursue. Our organization is e-commerce based so BigCommerce is one element of that. Our products are primarily one-of-kind legacy technology pieces, such as laboratory equipment and, discontinued industrial spare parts. These ‘long-tail’ items require exposure through many different sales channels. BigCommerce provides us the platform for one of those channels.
Score 9 out of 10
Vetted Review
ResellerIncentivized
As a web developer/consultant, I use BigCommerce for two clients. Having used self-developed e-commerce and other "canned" systems through the years, Big Commerce removes the headaches and ongoing maintenance associated with those other systems. Their support is outstanding and the platform is continually evolving to deliver a best of breed solution for online vendors.
Charles Luley | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
There are certain products in our mix that lend themselves to online selling. So we created an online store specifically for those products since the purchasing decisions are often made outside our call pattern. We started with another well-known online host over two years ago, however, they did not understand our industry and posed limitations on what we could list. BigCommerce has made it easy for us to properly list our products, provides an excellent app for our eBay gateway, and provides an excellent, seamless shipping application. The help chat is very good, and they are able to resolve all issues that I may have.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
BigCommerce is being used across the entire company. We have built an online retail storefront using BigCommerce and the Venture Warm theme. It made it easy for us to create an online store, process credit cards online, manage inventory, connect with Google's Shopping campaigns, and connect with Amazon. I am very happy with the functionality that BigCommerce provides.
R. Robin Esterhammer | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use BigCommerce for our online store where we sell mainly CDs and film posters, as well as other entertainment memorabilia. I am the only user who does everything from design to shipping (it's a small company). I love how easy it is to put in new products, sort them, get paid, and ship them. BigCommerce is the easiest online store program I have ever used.
December 07, 2019

Great service and support

James Meek | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We are currently using BigCommerce for our online store, The Soap Shack, and are in the process of opening another site with BigCommerce to handle our wholesale store. We have been using BigCommerce for over 5 years now. We have tried many other services out there but nothing has been better than BigCommerce. I feel confident with BigCommerce and know they will allways be here. Their customer support is also the best. I know if I need help I can get someone to help me 24/7. I would recomend BigCommerce to anyone needing a website and not have to worry about growing their business.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use BigCommerce for our online retail store platform to showcase our unique varieties of heirloom seeds, their history, uses, and photos.

The flexibility of the platform in creating engaging content, photos, and videos has increased sales while decreasing calls and emails asking questions about use, environment, and planting details. The ability to add extensive, detailed photos gives us the ability to show each variety from seed to harvest –a feature that isn't always available, or easy to accomplish, on other e-commerce platforms.

The security of the BigCommerce platform gives us peace of mind, and we can communicate that to our customers who appreciate the effort to protect their sensitive data.

Support is excellent - no matter whether it is a weekend or evening - we have always reached a caring and committed support person who takes the time to understand the problem and doesn't hesitate to reach out to other team members or engineers for unusual issues. Many times our issues were resolved on the first phone call, while others took some time for engineering to test and develop a solution, but we were informed during the process.
Kevin Nicusanti | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User
Incentivized
BigCommerce hosts e-commerce for my website, venttabs.com. It also serves as the diagnostic tool and provides metrics on web sales/customer service performance. It also provides a blog vehicle and a link to social media services. BC provides technical assistance on an as-needed basis, including technical performance issues, some SEO advice but, limited.
Bon Blossman | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
We were a Yahoo site for the last decade selling retail games. When Yahoo sold their platform to Aabaco, we made the big decision to find a new platform. After researching potential homes, we found Bigcommerce. Since we migrated, we have found the interface to be user-friendly and the customer service is unsurpassed. We feel that if there ever is an issue, we will be able to have it handled quickly.
November 29, 2019

BigCommerce Review

Daniel Shtarkman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
BigCommerce is being used across the whole organization. It addresses problems such as inventory management, shipping and fulfillment issues as well as organizing analytics all into one easy to use platform. They've done a great job of simplifying the eCommerce experience for users. The easy to use platform allows business owners to scale as they go. BigCommerce has enabled my business to grow year after year.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use this as the entire business entry platform for our business. This includes our own website, interface to eBay and other selling sights. All inventory management and front end to all other financial, tax, and shipping functions. Before Big Commerce, we only sold on e-Bay, but their systems were poor at best. We sell high volumes of products with an ever-changing inventory and this required us to use Turbo Lister for bulk product loads, then we had a purchase a third party Excel-based system called Auction Tracker which was difficult to use and very time consuming to maintain. We had a website that was informational only and given the fact that we were a start-up, it was very expensive to set a commercial website. BigCommerce pulled all those functions together for us. We have a commercial website, a good interface to selling platforms like e-Bay, great and easy inventory management systems, good tax support, and good data retrieval.
Gretchen Smith | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We have used BigCommerce for our magazine business, including integration with shipping partners. We have been able to manipulate the template to meet our needs for 3rd-party links to our subscription fulfillment system, etc. It has been extremely flexible and useful in meeting all our needs.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
It is used across my whole business. It keeps my online retail business looking professional and makes my website run smoothly. I originally built my own website. With BigCommerce handling it, I have time to do other things to grow my business. I love that there is someone available 24/7 if I have an issue or a question. I do not like that I have to pay other companies for some of the apps that I feel should be included in every website.
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