Last resort letdown...
So we have had a Volusion Store for just under 8 years now and do a sizeable business there. As they are losing market share we were …
Starting at $29.95 per month
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What is BigCommerce?
BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.
Recent Reviews
How BigCommerce Differs From Its Competitors
BigCommerce Customization
We're taking advantage of apps that BigCommerce has partnered with (ShipperHQ, Yotpo Reviews, etc) to increase functionality in specific areas where other companies may not need that functionality. We haven't yet needed to take advantage of the open API for our own customizations.
BigCommerce Customization
We integrate the store with Facebook and Instagram, but have not promoted this enough to show a measurable ROI yet.
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Product catalog & listings (413)7.878%
- Visual customization (403)7.474%
- Mobile storefront (401)7.373%
- Product management (410)6.969%
Reviewer Pros & Cons
Video Reviews
3 videos
User Review: BigCommerce Takes Sales Online For Sellers With Ease
02:35
User Review: Business Depends on BigCommerce With Easy-To-Use Platform & Great Customer Service
02:54
User Review: BigCommerce Keeps Focus On Product For Business While They Handle The Software
04:25
Pricing
Standard
$29.95
Cloud
per month
Plus
$79.95
Cloud
per month*
Pro
$299.95
Cloud
per month*
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.bigcommerce.com/essentials/…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $29.95 per month
Features
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Product Details
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- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is BigCommerce?
According to the vendor, BigCommerce is one of the leading cloud ecommerce platforms for established and rapidly-growing businesses. Combining enterprise functionality, an open architecture and app ecosystem, and market-leading performance, BigCommerce aims to help businesses to grow online sales with less cost, time, and complexity than on-premise software. BigCommerce powers B2B and B2C ecommerce for more than 60,000 brands, 2,000+ mid-market businesses, 30 Fortune 1000 companies, and industry-leading brands, including Assurant, Ben & Jerry’s, Paul Mitchell, Skullcandy, Sony, and Toyota.
The vendor says that the product provides the following benefits to customers:
The vendor says that the product provides the following benefits to customers:
Customize and innovate at a lower total cost of ownership
Build in HTML, CSS, and Javascript
96% of brands relaunch in 2-4 months
Test and push changes without downtime in a local environment
Focus on generating sales, less on monitoring security & performance
PCI DSS 3.2 certified at Level 1
99.99% median uptime
Multiple layers of security through the Google Cloud Platform
Leverage your existing tech stack with flexible APIs
90% of platform data is exposed to APIs
400+ API calls per second
Headless commerce out-of-the-box, across any front-end
Solve your toughest challenges with SaaS
B2B, Wholesale
Headless Commerce, Wordpress
Multi-channel
International
Build in HTML, CSS, and Javascript
96% of brands relaunch in 2-4 months
Test and push changes without downtime in a local environment
Focus on generating sales, less on monitoring security & performance
PCI DSS 3.2 certified at Level 1
99.99% median uptime
Multiple layers of security through the Google Cloud Platform
Leverage your existing tech stack with flexible APIs
90% of platform data is exposed to APIs
400+ API calls per second
Headless commerce out-of-the-box, across any front-end
Solve your toughest challenges with SaaS
B2B, Wholesale
Headless Commerce, Wordpress
Multi-channel
International
BigCommerce Features
Online Storefront Features
- Supported: Product catalog & listings
- Supported: Product management
- Supported: Bulk product upload
- Supported: Branding
- Supported: Search & filter
- Supported: Mobile storefront
- Supported: Product variations
- Supported: Subscriptions & downloads
- Supported: Website integration
- Supported: Visual customization
- Supported: CMS
- Supported: Customer service tools
Online Shopping Cart Features
- Supported: Abandoned cart recovery
- Supported: Tax calculator
- Supported: Shipping calculator
- Supported: Integration with Amazon
- Supported: Integration with eBay
- Supported: Checkout user experience
Online Payment System Features
- Supported: PayPal integration
- Supported: Returns & refunds
- Supported: Single-click checkout
- Supported: eCommerce security
- Supported: B2B features
eCommerce Marketing Features
- Supported: Promotions & discounts
- Supported: Personalized recommendations
- Supported: SEO
- Supported: Product reviews
- Supported: Social commerce integration
- Supported: Customer registration
eCommerce Business Management Features
- Supported: Multi-site management
- Supported: Order processing
- Supported: Inventory management
- Supported: Accounting
- Supported: Shipping
- Supported: Custom functionality
Additional Features
- Supported: High Availability (HA) infrastructure that allows us to deliver 99.99% uptime
- Supported: Open Platform: 90% of the BigCommerce platform data is exposed to the API
- Supported: Server-to-server API functions enable a headless commerce on WordPress and more
- Supported: Develop, test and push changes without downtime in a local environment using the Stencil CLI tool.
- Supported: Omnichannel management (Amazon, Ebay, Facebook, Instagram, POS)
- Supported: Global CDN, localized payments and multi-language support
BigCommerce Screenshots
BigCommerce Videos
Create differentiated commerce experiences on the industry’s most versatile enterprise solution.
BigCommerce Company Values
Scale your business with WordPress on the front-end and free up server resources from things like catalog management, processing payments, and managing fulfillment logistics, with BigCommerce on the back end.
BigCommerce Integrations
BigCommerce Competitors
BigCommerce Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
BigCommerce Downloadables
Frequently Asked Questions
BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.
BigCommerce starts at $29.95.
Reviewers rate Product catalog & listings highest, with a score of 7.8.
The most common users of BigCommerce are from Small Businesses (1-50 employees).
BigCommerce Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 60% |
| Mid-Size Companies (51-500 employees) | 30% |
| Enterprises (more than 500 employees) | 10% |
Comparisons
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Reviews and Ratings
(661)Attribute Ratings
Reviews
(76-100 of 436)Companies can't remove reviews or game the system. Here's why
It is being used for our shop and the headless, WordPress plugin is used for product pages on our corporate website. It is used across the whole organization. It helped streamline the company by having all our products in one location, but attaching them to either our shop, our product pages, or both.
October 18, 2020
Try BigCommerce today. Think later.
My business is related to e-commerce, particularly within the retail industry. I manage a large catalog of products with a lot of variations. During my research into software, just two candidates reached the final round: Shopify and BigCommerce. I chose BigCommerce after I read about its capacity for handling larger catalogs of products than Shopify.
BigCommerce hosts our company's website. We sell instant digital PDF toy plans to a worldwide community of professional and amateur toymakers. BigCommerce allowed us to run on a platform that hosts our digital files. We've been in business 10 years. I originally designed and coded our website because we couldn't find a perfect fit in an out-of-the box solution to sell our digital files. I researched BigCommerce and competitors for several years until we decided to move our online store to BigCommerce.
September 28, 2020
BigCommerce- A Great "Build Your Business" Provider
BigCommerce serves as our company's e-commerce platform.
Our products are displayed and sold via our BigCommerce e-store.
Our products are displayed and sold via our BigCommerce e-store.
September 09, 2020
The Whole Package
We went with BigCommerce to fulfill the e-commerce needs of our company. I found that BigCommerce synced perfectly with our ERP software and that they would work hand-in-hand together. I set up our e-commerce store in no time. As we began to get orders, they synced with our ERP and worked perfectly. Any problem I’ve run into was addressed in minutes by calling their support team. I currently have two Enterprise-level stores I manage and can’t say enough about how simple BigCommerce has made it to manage both of them.
September 02, 2020
Excellent ROI with BigCommerce
We use BigCommerce as our etail selling platform. Big Commerce lets our customers see our products to make fully informed decisions before purchase. It is easy to use and lets people think this one person business has an IT department. Customer Service reps are friendly and helpful. They come up with answers to my questions that help my business.
September 01, 2020
Great option for online stores
It gives us a unique platform for selling our magic shows. Even though it is not in Spanish, it works just as it is expected. All our clients have said to us it looks professional, simple and clean. All our business is based on online selling, so we depend solely and completely on BigCommerce platform. So far we are happy with the service they provide.
August 31, 2020
BigCommerce: An e-commerce company that makes you SMILE
Our site is powered by BigCommerce. We were with another company that we had to request updates from and when we got back the updates, there were errors. The people were hard to work with, they didn't seem to care about the errors, and they always seemed stressed-out by having to correct their mistakes. BigCommerce is always supportive. Their customer service & attitude are exceptional & always delightful. They always want to help you resolve anything that may come up. They are professional, kind, patient, and never keep you waiting for very long on the phone. We were able to select the type of site we wanted and it took 1/4 of the time to get it up and going as compared to the other company. The site is secure and (if you want) they assist you with your business transactions based on relationships they have made.
Score 3 out of 10
Vetted Review
Verified User
We use BigCommerce as our online retail platform.
Score 10 out of 10
Vetted Review
Verified User
We were looking for an additional sales channel to help us grow from being just an Amazon Prime seller.
August 18, 2020
Great host for Ecommerce
I use BigCommrce to host my custom gaming controller website. It is used for marketing, order fulfillment, shipping and as my storefront. BigCommerce also provides us with abandon cart notifications, promotions, emails, and analytics.
BigCommerce is the platform used for my personal online store. It is also the platform used at a local business whose ecommerce I manage.
August 18, 2020
Happy at home!
I use BigCommerce for my retail website. I use it because it networks great with Square for deducting daily sales right from my website inventory.
August 17, 2020
Compared to Network Solutions
BigCommerce hosts our store. It is the basis of our organization.
August 12, 2020
Why I tell business friends to consider BigCommerce
Our site is a secondary income stream for our manufacturing. The site is required to fulfill the following roles in our business: Reception, Sales, and Bookkeeping. The beneficial roles covered include marketing and shipping manager. The costs of these roles over a year compared to the site that works 24/7 with no holiday or sick pay determine the return on investment and on that basis, we are so ahead of the game.
August 06, 2020
BigCommerce is a SCAM
Score 1 out of 10
Vetted Review
Verified User
I signed up for BigCommerce towards the end of May 2020. When speaking to a sales representative, this platform was going to be so easy to use, and I was going to have an amazing looking website, and it was going to save me and my company money. Sold! So I signed a contract to start working with them.
I then started with buying a template, and quickly realized that with me using their platform, my website was going to look bad. I reached back out to BigCommerce, and they recommended me to reach out to one of their certified developers. After spending a whole week and talking to over 20 different people, the cheapest I could get anything done was for $50,000!! So much for being "easy" and "saving money."
Also, they sell you on that they have all these apps, but what they do not tell you, that a lot of the apps cost an extra 150-300 a month.
We finally found a developer that was within my budget, and they recommended using WordPress/WooCommerce. I came back to BigCommerce and said we were moving to a different platform. They came back and said I owed $15,000.00 to break my contract (even though we have no website, and it's only been active for less than 3 months).
Pretty much BigCommerce is selling a bad product, that you need to pay someone 50K to make it look good. DO NOT GO WITH BIGCOMMERCE. I have had a much better experience with Shopify and WooCommerce. I would recommend either of those before BigCommerce.
August 03, 2020
The platform for dummies
We use it to offer digital sheet music downloads to customers interested in learning and performing the music of Lindsey Stirling. I personally run the website and store and take care of all customer service. I have a couple of other website people as users, but I only use them when necessary.
July 08, 2020
Love BigCommerce
I use BigCommerce for my online store. I make customized items like tumblers, T-shirts, and more. I am the sole owner and operator of the store. I use it to display my items for sale.
We started using BigCommerce when we were looking to set up our own internal online store rather than sourcing it to a 3rd party. We use it to sell team merchandise such as apparel, novelty, jerseys, as well as authentic game-used and signed items. We had a killer promotional night this past season in which we rebranded ourselves the Springfield Ice-O-Topes. BigCommerce allowed us to sell jerseys to 10 plus countries as well as 40 states. It has allowed us to get our gear out into the community without individuals having to purchase their gear in person at a game.
May 11, 2020
Incredible customer service
We sell merch to our online community. Our online community is from all parts of the world, so having an online-based store really helps with connectivity.
BigCommerce is being used by my company as our sole online presence and very important e-commerce portal. In many ways, our BigCommerce website has become the center of our business and marketing life. Currently, everything is geared around making sure the website is up-to-date and accurate, and all other systems then fall in line with it--not the other way around, which is how it was in the past.
Our website is the 'shop window' to the world, and although most international sales are not made using it, the successful way it works means we get seen by a large number of people in many countries.
Our website is the 'shop window' to the world, and although most international sales are not made using it, the successful way it works means we get seen by a large number of people in many countries.
May 04, 2020
My favorite eCommerce platform is BigCommerce
I have been an eCommerce consultant for a long time. I started with Zen Cart then to Magento and PrestaShop. To make better advice to my clients (and learn new things), I started my own web store, as a hobby project. First on Shopify, but after a few months, switched to BigCommerce.
As a frontend developer, I really like the way all the templates files are organized in BigCommerce. It's a straight forward job to move things around, and by using the barebone theme Cornerstone, all the functionality is already in place. The Twig template system is good, but Shopify's Liquid templates are a tiny bit more readable for me.
The support is great: quick, correct, and friendly response. BigCommerce is also very open about development and listens to the users/developers. I really like their Town Hall meetings.
Handling orders and products is very easy and intuitive. Handling orders involves two clicks: capture the payment and ship the order. This can be done on several orders at once. What I miss are some ready-made apps that solve some issues for shipping from and within Sweden.
As a frontend developer, I really like the way all the templates files are organized in BigCommerce. It's a straight forward job to move things around, and by using the barebone theme Cornerstone, all the functionality is already in place. The Twig template system is good, but Shopify's Liquid templates are a tiny bit more readable for me.
The support is great: quick, correct, and friendly response. BigCommerce is also very open about development and listens to the users/developers. I really like their Town Hall meetings.
Handling orders and products is very easy and intuitive. Handling orders involves two clicks: capture the payment and ship the order. This can be done on several orders at once. What I miss are some ready-made apps that solve some issues for shipping from and within Sweden.
April 21, 2020
BigCommerce - Great value
It is used to host our e-commerce platform for our retail store. We use its website templates, third party channel integrations, and plug-ins for shipping, marketing, etc.
April 04, 2020
Service that gives you more for less
We utilize the Big Commerce Platform for our website, Their platform, and their partner's applications help my website to improve and be managed effectively without any coding. The customer service is great, they are willing and capable of helping with any problem. They also have more technical help if we need it. They also have a blog and community where you can find help for more technical issues.
Our company wanted an online platform to sell our product. Big Commerce came to the rescue! I had absolutely no experience with website building, SEO, etc and this platform made it so easy, our sales have grown drastically every year. Thank you BC!