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BIGContacts

BIGContacts

Overview

What is BIGContacts?

BigContacts is a contact management solution built to help small businesses organize contacts, manage tasks, track opportunities, and manage email campaigns.

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Recent Reviews

TrustRadius Insights

Users of the CRM application have praised its ease of use and affordability, making it an attractive option for businesses of all sizes. …
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Customizable to a great extent

9 out of 10
July 14, 2022
BigContacts lets us customize reports, dashboards, and workflows according to our business needs. We can also add custom fields to contact …
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Saving hours with automation

9 out of 10
June 16, 2022
We have been able to set up automated workflows and email sequences using BigContacts. The tool has allowed us to automate recurring tasks …
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Customizable all the way!

9 out of 10
June 13, 2022
I’m really impressed with how easy it is to customize various modules of BigContacts. I started using custom fields for contact profiles, …
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Popular Features

View all 31 features
  • Customer data management / contact management (7)
    9.8
    98%
  • Integration with email client (e.g., Outlook or Gmail) (7)
    9.5
    95%
  • Workflow management (7)
    9.5
    95%
  • Opportunity management (7)
    9.5
    95%
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Pricing

View all pricing

Business Plan

$9.99

Cloud
per month per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.bigcontacts.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $9.99 per month per user
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Features

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

9.6
Avg 7.7

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

9.7
Avg 7.5

Marketing Automation

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

9.5
Avg 7.5

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

9.9
Avg 7.6

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

9.5
Avg 7.6

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

9.3
Avg 7.6

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

9.8
Avg 8.3

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

9.7
Avg 7.2

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

9
Avg 7.1

Platform

9.5
Avg 7.5
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Product Details

What is BIGContacts?

BIGContacts by ProProfs is designed for small teams to grow their business through improved contact management. Users can sort and view contacts by pending or upcoming activity, opportunity, last contact, or last communication.

BIGContacts Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

BigContacts is a contact management solution built to help small businesses organize contacts, manage tasks, track opportunities, and manage email campaigns.

BIGContacts starts at $9.99.

Salesforce Sales Cloud, Zoho CRM, and Pipedrive are common alternatives for BIGContacts.

Reviewers rate Task management and Custom fields and Social data highest, with a score of 10.

The most common users of BIGContacts are from Mid-sized Companies (51-1,000 employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(14)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users of the CRM application have praised its ease of use and affordability, making it an attractive option for businesses of all sizes. The tool's integration capabilities with third-party applications have allowed for seamless collaboration and streamlined workflows. According to user experiences, the ability to customize various modules within the CRM application has been valuable in tailoring the software to meet specific business needs.

One key use case highlighted by users is the automation and personalization of marketing campaigns. By leveraging the CRM application, businesses have been able to automate their marketing efforts and deliver highly personalized experiences to customers. This has resulted in improved customer satisfaction and reduced churn rates.

The CRM application has also proven to be a valuable asset for sales teams. Users have reported that the tool's automation features have enabled them to automate follow-ups with prospects, saving time and ensuring no leads slip through the cracks. Additionally, the mobile version of the CRM application allows sales executives to access important details, log information, and prepare for meetings on the go.

The reporting capabilities of the CRM application have garnered positive feedback as well. Users appreciate the in-depth reports that provide better visibility into business processes, enabling them to make informed decisions. From customizable reports and dashboards to advanced filtering options, users can generate actionable insights tailored to their specific needs.

Overall, users find that the CRM application addresses key pain points such as manual data entry, repetitive tasks, and lack of visibility into business processes. It offers a comprehensive solution that enables businesses to improve their bottom line through automation, personalization, and better decision-making based on detailed reports and analytics.

Detailed Reports and Analytics: Many users appreciated the comprehensive reports and analytics provided by BigContacts, allowing them to track the performance of email campaigns and make data-driven decisions. This pro was mentioned by several reviewers.

CRM Task Management: The CRM task management feature of BigContacts was found to be beneficial by users as it offered better visibility into business processes through in-depth reports. This functionality allowed users to gain insights and understand task performance, making it easier to monitor and analyze their tasks. Some reviewers mentioned this as a positive aspect of the tool.

Custom Triggers for Email Delivery: Users found the ability to create custom triggers for delivering emails to be a helpful feature of BigContacts. This flexibility and control in automating email communications allowed users to streamline their workflows and improve efficiency. Several reviewers mentioned this pro when discussing their experience with the tool.

Mobile Performance: Some users have mentioned that the mobile version of the software needs improvement in terms of performance. They feel that it is not as fast or efficient as they would like it to be.

Lack of Mobile App: Several reviewers have expressed a desire for a mobile app for BIGContacts, as currently there is no mobile app available. This limits their ability to access and manage their contacts on-the-go.

Difficulty with Contact Lookup: Users have found it difficult to look up contacts in BIGContacts and have suggested that this process could be made easier. They feel that the current method of searching for contacts is not user-friendly and could use some improvements.

Users of BigContacts commonly recommend the following:

  1. Take advantage of the impressive customer support. Many users have praised BigContacts for its exceptional customer support, finding it responsive and helpful in resolving any issues or concerns.

  2. Consider the cost-effective nature of BigContacts. Users highlight its affordability, emphasizing that it offers good value for money.

  3. Give BigContacts a try due to its ease of use. Reviewers often suggest trying out BigContacts because it is easy to navigate and use, even for those without extensive technical expertise or resources.

Attribute Ratings

Reviews

(1-10 of 10)
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Deepa Chauhan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
BigContacts has helped us automate and personalize our marketing campaigns, which has resulted in an improvement in our bottom line. We have been able to create and deliver highly personalized experiences for our customers, which has contributed to improved satisfaction and reduced churn.
  • easy to track the performance of email campaigns with the help of detailed reports and analytics
  • BigContacts also allows us to define custom triggers for delivering emails
  • The mobile version requires improved performance
BigContacts has helped us automate and personalize our marketing campaigns, which has resulted in an improvement in our bottom line. We have been able to create and deliver highly personalized experiences for our customers, which has contributed to improved satisfaction and reduced churn.
Score 9 out of 10
Vetted Review
Verified User
BigContacts lets us customize reports, dashboards, and workflows according to our business needs. We can also add custom fields to contact records to store the most relevant information or modify the stages of the pipeline as per our existing sales process.
  • Customizable reports and dashboards
  • Workflow according to business needs
  • The speed of the tool can be below par at times.
BigContacts is highly flexible, which has helped us utilize it to the maximum potential. Moreover, the setup and configuration of the tool were quite quick and hassle-free. The tool has helped us bring all essential data to one place, allowing us to leverage it for improved decision-making. In-depth reports, strong customer support, powerful automation capabilities, and a comprehensive suite of integrations are some of the most advantageous aspects of this CRM tool.
Prem Prakash | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
As a small business, we have benefitted significantly from the implementation of this easy-to-use CRM application.
  • CRM
  • Contact mangegment
  • Task mangement
As a small business, we have benefitted significantly from the implementation of this easy-to-use CRM application. With all relevant data and tasks in one place, it is easier to meet deadlines and customer expectations. We also use the tool to assign tasks to team members and monitor their progress routinely. Moreover, the tool integrates with a number of business applications, enabling us to manage everything from the same platform.
Score 9 out of 10
Vetted Review
Verified User
We have been able to set up automated workflows and email sequences using BigContacts. The tool has allowed us to automate recurring tasks and define custom triggers to avoid any delays. We also use it to set up automated alerts to stay on top of important activities. By eliminating repetitive activities such as follow-ups or data entry, BigContacts saves a lot of time for us.
  • Easy to handle tool
  • More advanced search features would be a great add-on for BigContacts.
As a small team, we only have so much time to manage everything. BigContacts has been a lifesaver for us with its powerful automation capabilities. It has become easier to meet deadlines consistently and engage with prospects and customers at the right time. We can now easily focus on forming stronger relationships with customers while BigContacts handles the busy work for us.
Score 9 out of 10
Vetted Review
Verified User
I’m really impressed with how easy it is to customize various modules of BigContacts. I started using custom fields for contact profiles, which helped store only the most relevant information for prospects and customers, keeping the CRM data clean. Moreover, I also used the tool to set up custom user roles and access permissions for my team members.
  • Easily customizable
  • The tool offers excellent value for its price, and there is no major drawback to using it.
I would like to see a more advanced version and better functionality of the mobile CRM in the future.
Ritik Pandey | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
BigContacts has been of significant help to our sales team. It is now easy to automate and personalize follow-ups with prospects. Furthermore, the tool has empowered us to make better business decisions due to its in-depth reporting abilities. Sales executives can also log details or prepare for meetings on the go using the mobile version of BigContacts, which is highly advantageous.
  • CRM
  • Task Management
  • They dont have mobile app
While BigContacts currently offers a suite of integrations, it would be great to see additions such as Slack and Trello to this list.
Neha Bansal | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
BigContacts CRM has provided us with better visibility into our business process with in-depth reports. We can choose from a range of pre-designed templates or use advanced filters for creating these reports. Moreover, it's easy to save these filters for the future or export these reports.
  • BIGContacts CRM has provided us with better visibility into our business process with in-depth reports.
  • We can choose from a range of pre-designed templates or use advanced filters for creating these reports.
  • Moreover, it's easy to save these filters for the future or export these reports.
  • We would like to see a way to automatically score and route incoming leads.
BigContacts CRM has provided us with better visibility into our business process with in-depth reports. We can choose from a range of pre-designed templates or use advanced filters for creating these reports. Moreover, it's easy to save these filters for the future or export these reports.
Aditya Kumar | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I find the tool’s pricing to be quite affordable. The third-party integrations allow me to work with other business applications easily. Additionally, I can customize various modules according to my needs.
  • The search feature of the tool has scope for being more intuitive.
  • Creating recurring tasks
  • 360° view of contact details
  • Scheduling tasks directly
  • Taking notes
BigContacts makes it much easier to share customer information within the company. Updated information is accessible from any device to ensure that the customer experience is not compromised. It also helps ensure that no lead is overlooked with the consolidated contact information.
Rakesh Kumar | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
[BigContacts] is a CRM that exceeds expectations
  • Shared Calendar
  • Pipeline Management
  • Excellent customer support
  • The reporting feature of BIGContacts can be made more user-friendly.
  • The speed of the tool is sometimes below par, but it is improving with time.
In the future, we expect the mobile version [of BigContacts] to have an improved UI and performance.
N K Samuel Guria | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
One of the best features of [BigContacts] is automated reminders. It ensures that we do not miss out on information, meetings, tasks, etc. The dashboard is simple yet comprehensive. It is also useful in taking notes for individual contacts. BigContacts also makes sales forecasting easier with its effective reporting feature.
  • Custom data fields
  • Easy to use
  • Automation
  • Reporting & analytics
  • Email and letter templates
  • There have been some issues with the speed of the software after the upgrade.
  • Looking up contacts could be made easier.
Lesser cache in the upcoming versions can help avoid [some of] the lag issues.
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