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Overview

What is BIGContacts?

BigContacts is a contact management solution built to help small businesses organize contacts, manage tasks, track opportunities, and manage email campaigns.

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Learn from top reviewers

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Pricing

View all pricing

Business Plan

$9.99

Cloud
per month per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.bigcontacts.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $9.99 per month per user
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Features

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

9.6
Avg 7.7

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

9.7
Avg 7.5

Marketing Automation

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

9.5
Avg 7.6

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

9.9
Avg 7.6

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

9.5
Avg 7.6

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

9.3
Avg 7.5

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

9.8
Avg 8.3

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

9.7
Avg 7.3

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

9
Avg 7.3

Platform

9.5
Avg 7.4
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Product Details

What is BIGContacts?

BIGContacts by ProProfs is designed for small teams to grow their business through improved contact management. Users can sort and view contacts by pending or upcoming activity, opportunity, last contact, or last communication.

BIGContacts Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

BigContacts is a contact management solution built to help small businesses organize contacts, manage tasks, track opportunities, and manage email campaigns.

BIGContacts starts at $9.99.

Salesforce Sales Cloud, Zoho CRM, and Pipedrive are common alternatives for BIGContacts.

Reviewers rate Task management and Custom fields and Social data highest, with a score of 10.

The most common users of BIGContacts are from Small Businesses (1-50 employees).
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Comparisons

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Reviews From Top Reviewers

(1-2 of 2)

Effortless reporting & analytics

Rating: 10 out of 10
June 13, 2022
NB
Vetted Review
Verified User
BIGContacts
1 year of experience
BigContacts CRM has provided us with better visibility into our business process with in-depth reports. We can choose from a range of pre-designed templates or use advanced filters for creating these reports. Moreover, it's easy to save these filters for the future or export these reports.
  • BIGContacts CRM has provided us with better visibility into our business process with in-depth reports.
  • We can choose from a range of pre-designed templates or use advanced filters for creating these reports.
  • Moreover, it's easy to save these filters for the future or export these reports.
Cons
  • We would like to see a way to automatically score and route incoming leads.
BigContacts CRM has provided us with better visibility into our business process with in-depth reports. We can choose from a range of pre-designed templates or use advanced filters for creating these reports. Moreover, it's easy to save these filters for the future or export these reports.
Sales Force Automation (9)
97.77777777777779%
9.8
Customer data management / contact management
100%
10.0
Workflow management
100%
10.0
Territory management
90%
9.0
Opportunity management
100%
10.0
Integration with email client (e.g., Outlook or Gmail)
100%
10.0
Contract management
100%
10.0
Quote & order management
90%
9.0
Interaction tracking
100%
10.0
Channel / partner relationship management
100%
10.0
Customer Service & Support (3)
100%
10.0
Case management
100%
10.0
Call center management
100%
10.0
Help desk management
100%
10.0
Marketing Automation (2)
100%
10.0
Lead management
100%
10.0
Email marketing
100%
10.0
CRM Project Management (3)
100%
10.0
Task management
100%
10.0
Billing and invoicing management
100%
10.0
Reporting
100%
10.0
CRM Reporting & Analytics (3)
96.66666666666666%
9.7
Forecasting
90%
9.0
Pipeline visualization
100%
10.0
Customizable reports
100%
10.0
Customization (4)
90%
9.0
Custom fields
100%
10.0
Custom objects
90%
9.0
Scripting environment
90%
9.0
API for custom integration
80%
8.0
Security (2)
100%
10.0
Role-based user permissions
100%
10.0
Single sign-on capability
100%
10.0
Social CRM (2)
100%
10.0
Social data
100%
10.0
Social engagement
100%
10.0
Integrations with 3rd-party Software (2)
90%
9.0
Marketing automation
80%
8.0
Compensation management
100%
10.0
Platform (1)
100%
10.0
Mobile access
100%
10.0
  • The performance of the mobile version is one area that BigContacts can improve upon to become the most reliable CRM for small businesses.
BigContacts CRM has provided us with better visibility into our business process with in-depth reports.
Using BIGContacts, it is simple to keep track of sales opportunities with a custom sales pipeline.

One of the Most Intuitive CRM Tools Available

Rating: 10 out of 10
September 09, 2021
NK
Vetted Review
Verified User
BIGContacts
2 years of experience
One of the best features of [BigContacts] is automated reminders. It ensures that we do not miss out on information, meetings, tasks, etc. The dashboard is simple yet comprehensive. It is also useful in taking notes for individual contacts. BigContacts also makes sales forecasting easier with its effective reporting feature.
  • Custom data fields
  • Easy to use
  • Automation
  • Reporting & analytics
  • Email and letter templates
Cons
  • There have been some issues with the speed of the software after the upgrade.
  • Looking up contacts could be made easier.
Lesser cache in the upcoming versions can help avoid [some of] the lag issues.
Sales Force Automation (9)
97.77777777777779%
9.8
Customer data management / contact management
100%
10.0
Workflow management
90%
9.0
Territory management
100%
10.0
Opportunity management
100%
10.0
Integration with email client (e.g., Outlook or Gmail)
100%
10.0
Contract management
100%
10.0
Quote & order management
100%
10.0
Interaction tracking
90%
9.0
Channel / partner relationship management
100%
10.0
Customer Service & Support (3)
96.66666666666666%
9.7
Case management
100%
10.0
Call center management
90%
9.0
Help desk management
100%
10.0
Marketing Automation (2)
100%
10.0
Lead management
100%
10.0
Email marketing
100%
10.0
CRM Project Management (3)
96.66666666666666%
9.7
Task management
100%
10.0
Billing and invoicing management
90%
9.0
Reporting
100%
10.0
CRM Reporting & Analytics (3)
100%
10.0
Forecasting
100%
10.0
Pipeline visualization
100%
10.0
Customizable reports
100%
10.0
Customization (4)
100%
10.0
Custom fields
100%
10.0
Custom objects
100%
10.0
Scripting environment
100%
10.0
API for custom integration
100%
10.0
Security (2)
100%
10.0
Role-based user permissions
100%
10.0
Single sign-on capability
100%
10.0
Social CRM (2)
95%
9.5
Social data
90%
9.0
Social engagement
100%
10.0
Integrations with 3rd-party Software (2)
100%
10.0
Marketing automation
100%
10.0
Compensation management
100%
10.0
Platform (1)
100%
10.0
Mobile access
100%
10.0
  • Reporting and analytics
  • Email and letter templates
  • Custom data fields

One of the most intuitive CRM tools available.


One of the most intuitive CRM tools available.


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