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Bigin by Zoho CRM

Bigin by Zoho CRM

Overview

What is Bigin by Zoho CRM?

Bigin by Zoho CRM is a simplified customer relationship management (CRM) software designed specifically for small businesses, startups and teams. Bigin helps small businesses unify customer-facing operations— marketing, sales, onboarding, delivery, and support, and it offers features that help to…

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Learn from top reviewers

BIGIN EXCELLENT CRM FOR SMALL BUSINESS

Rating: 10 out of 10
April 4, 2025
Vetted ReviewVerified User
We are a web and marketing Agency in Colombia, and we use Bigin to manage our sales process. We're very happy with Bigin, because it's easy to use, we can customize the pipeli...
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LUIS ANGEL CAMARGO
Director - Marketing
Director
PIXELPRO SAS
Bigin by Zoho CRM1 year of experience

Bigin by Zoho CRM

Rating: 10 out of 10
March 17, 2025
IncentivizedVetted ReviewVerified User
I use Bigin by Zoho CRM for deal tracking for my business and managing sales processes. all pending deals client follow ups and overall meeting scheduling. It is a great tool ...
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Pholoso Mmutle
Director - Sales
Business development Manager
Retroflux
Bigin by Zoho CRM1 year of experience

Worth every penny!

Rating: 9 out of 10
March 11, 2025
Vetted ReviewVerified User
I am using Bigin to enable my sales team for lead processing and tracking. We use Automations, Lead Scoring, & Processing funnel. We have integration with Meta to source...
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Abhisht Abhivyakti Pathak
C-Level Executive - Corporate
Founder
Global Ctzen
Bigin by Zoho CRM1 year of experience

Great Easy to use CRM for Small businesses

Rating: 9 out of 10
February 26, 2025
IncentivizedVetted ReviewVerified User
We use Bigin by Zoho CRM for all of our systems and processes, from lead generation to management, in facility systems and marketing. The automation functions and gantt view r...
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Laurence Thomas
Director - Customer Service
Owner
Geelong Rug Spa
Bigin by Zoho CRM1 year of experience

Bigin by Zoho --perfect for the star-up, new realtor, small business!!

Rating: 9 out of 10
January 20, 2025
Vetted ReviewVerified User
I am a new staff member here. We are a B2B food bank. We have 142 pantries and we are in continuous contact with them. They contact us almost daily to place their food order f...
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Debbie Santiago
Employee - Other
Community Outreach Coordinator
Rural Development Corp LLC
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Pricing

View all pricing

Express

$9.00

Cloud
per month per user

Premier

$15.00

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.bigin.com/pricing.html

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $9 per month
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Features

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

8
Avg 7.7

Marketing Automation

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

8.1
Avg 7.6

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

8.2
Avg 7.6

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

8.2
Avg 7.5

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

8.2
Avg 7.6

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

8.7
Avg 8.3

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

7.8
Avg 7.3

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

8.1
Avg 7.3

Platform

8.5
Avg 7.4
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Product Details

What is Bigin by Zoho CRM?

Bigin by Zoho CRM is a simplified customer relationship management (CRM) software designed specifically for small businesses, startups and teams. Bigin helps small businesses unify customer-facing operations— marketing, sales, onboarding, delivery, and support, and it offers features that help to manage these customer relationships effectively.

Bigin by Zoho CRM Features

Sales Force Automation Features

  • Supported: Customer data management / contact management
  • Supported: Workflow management
  • Supported: Opportunity management
  • Supported: Integration with email client (e.g., Outlook or Gmail)
  • Supported: Contract management
  • Supported: Interaction tracking

Marketing Automation Features

  • Supported: Lead management
  • Supported: Email marketing

CRM Project Management Features

  • Supported: Task management
  • Supported: Reporting

CRM Reporting & Analytics Features

  • Supported: Pipeline visualization
  • Supported: Customizable reports

Customization Features

  • Supported: Custom fields

Security Features

  • Supported: Role-based user permissions
  • Supported: Single sign-on capability

Social CRM Features

  • Supported: Social data
  • Supported: Social engagement

Integrations with 3rd-party Software Features

  • Supported: Marketing automation

Platform Features

  • Supported: Mobile access

Additional Features

  • Supported: whatsapp integration
  • Supported: X Integration
  • Supported: telephony
  • Supported: Calendar

Bigin by Zoho CRM Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of

Bigin by Zoho CRM Video

Bigin by Zoho CRM | An introduction to the CRM software built and priced for small businesses

Bigin by Zoho CRM Integrations

Bigin by Zoho CRM Competitors

Bigin by Zoho CRM Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesWorldwide
Supported LanguagesEnglish (US), English (UK), French, German, Spanish, Russian, Italian, Japanese, Korean, Portuguese (Portugal), Portuguese (Brazil), Swedish, Chinese (China), Chinese (Taiwan), Arabic (Without  RTL ), Danish, Dutch, Polish, Hungarian, Turkish, Vietnamese, Hindi, Croatian, Czech, Thai, Bulgarian, Hebrew, Bahasa ( Indonesia)

Frequently Asked Questions

Bigin by Zoho CRM starts at $9.

Pipedrive, Insightly, and Freshsales are common alternatives for Bigin by Zoho CRM.

Reviewers rate Single sign-on capability highest, with a score of 8.8.

The most common users of Bigin by Zoho CRM are from Small Businesses (1-50 employees).
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Comparisons

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Reviews From Top Reviewers

View all reviews
(1-5 of 41)

Affordable CRM option for SMBs looking for lead/sales pipeline management

Rating: 10 out of 10
Incentivized
July 01, 2024
Verified User
Manager in Sales
Import & Export Company, 1-10 employees
Vetted Review
Verified User
Use Cases and Deployment Scope
We needed a CRM to keep track of leads, deals and orders for our company. Bigin by Zoho CRM provides a CRM well suited for this purposes without a bunch of unncessary features that quickly hike up monthly subscription costs. The main business problem Bigin by Zoho CRM solves for us includes a way to visualises leads at different stages of our sales pipeline.
Pros
  • Reasonably priced
  • Easy to use workflow automation capability
  • Platform is always available
  • Easy to import data
Cons
  • Lack of reporting functionality
Likelihood to Recommend
Bigin by Zoho CRM is a well suited CRM for SMBs due to it's simple design. Businesses that have more complex requirements may be limited by Bigin by Zoho CRM.

Bigin by Zoho CRM for Contact management

Rating: 8 out of 10
February 26, 2025
WG
Willem Goosen
Commercial Manager
Vertex In Healthcare Limited (Health, Wellness and Fitness, 1-10 employees)
Vetted Review
Verified User
View profile
Use Cases and Deployment Scope
We use it for client management and deal tracking. It helps us to keep track of sales activity. And is a quick tool for note taking
Pros
  • contact management
  • custom fields
  • app for ease of use
Cons
  • integration to calender..ie where u can send calender links
  • we come from hubspot..the workflow and automation was easier
  • an easier way to create views and use them on sequences
Likelihood to Recommend
Its very well suited for contact management our subscription is not ideal for workflow and automation

Bigin

Rating: 8 out of 10
August 06, 2024
CF
Christy Foo
Operations Manager
Chesterfield Property Group (Investment Management, 1-10 employees)
Vetted Review
Verified User
Use Cases and Deployment Scope
Bigin by Zoho CRM is utilized in our organization to streamline and enhance our operations, particularly in managing our relationships with potential and current clients, partners, and service providers. Here are a few of the business problems it addresses for us: Lead management, Customer Relationship Management, Tasks and Activity Management and for its Communication tool.
Pros
  • Sales Pipeline Management
  • Customer Relationships Management
  • Lead Management
Cons
  • Forms
Likelihood to Recommend
Bigin by Zoho CRM is excellent for Streamlining lead and sales pipeline management, Managing resident onboarding and ongoing interactions, and Monitoring the effectiveness of marketing campaigns. It might be less appropriate for managing complex cases or handling detailed financial reports. So far, it does what I need it to do and does it well.

Bigin by Zoho CRM review

Rating: 8 out of 10
Incentivized
March 21, 2024
Verified User
C-Level Executive in Product Management
Hospitality Company, 11-50 employees
Vetted Review
Verified User
Bigin by Zoho CRM
1 year of experience
Use Cases and Deployment Scope
Bigin by Zoho CRM helps us in implementing out go to market strategy very fast. It helps our sales and lead generation process very fast which has tangible results. You can do complete more work with less employees. It really a great product. We will recommend everyone to use. This is really a great product for startups.
Pros
  • Lead management
  • Calender management
  • Sales initation
Cons
  • Contact finding
  • More easy UI interfacte
Likelihood to Recommend
This is good for startup, very cost-effective tool.

Begin with Bigin By Zoho CRM

Rating: 9 out of 10
Incentivized
October 15, 2021
FS
FARHAAN SHAIKH
Management Trainee
Kent RO Systems Ltd. (Marketing & Advertising, 501-1000 employees)
Vetted Review
Verified User
Bigin by Zoho CRM
2 years of experience
View profile
Use Cases and Deployment Scope
It was mainly used in my organization for maintaining leads and Managing Sales. It has been used across my organization right from sales department to service department for afterservice purposes. All the data from the different social media platforms are moved to CRM. It has mainly automated the problems related with Excel.
Pros
  • Lead Management: It manages the lead management system quite well.
  • Data extraction from different social media platforms like Facebook, LinkedIn.
Cons
  • It is quite easy for a new user, no training is required you are always ready to go with it.
  • The dashboard needs a bit of improvement and the user interface needs to be more user friendly.
Likelihood to Recommend
It's available at a much lesser price as compared to other CRM's. The price per user is also much less as compared to other users. It's well suited for small businesses that need to move towards automating the manual process.
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