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Bigin by Zoho CRM

Bigin by Zoho CRM

Overview

What is Bigin by Zoho CRM?

Bigin is a pipeline-centric CRM that is built and priced for small and micro businesses. Coming from the family of Zoho's customer relationship platform, Bigin is designed to help small businesses move away from spreadsheets and legacy sales tools to…

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Recent Reviews

Bigin by Zoho CRM review

8 out of 10
March 21, 2024
Incentivized
Bigin by Zoho CRM helps us in implementing out go to market strategy very fast. It helps our sales and lead generation process very fast …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 17 features
  • Interaction tracking (19)
    8.9
    89%
  • Customer data management / contact management (19)
    8.8
    88%
  • Pipeline visualization (19)
    8.5
    85%
  • Workflow management (19)
    8.4
    84%

Reviewer Pros & Cons

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Pricing

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Express

$9.00

Cloud
per month per user

Premier

$15.00

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.bigin.com/pricing.html

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $9 per month
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Features

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

8.5
Avg 7.7

Marketing Automation

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

8.3
Avg 7.5

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

8.4
Avg 7.6

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

8.3
Avg 7.6

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

8.7
Avg 7.6

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

8.5
Avg 8.3

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

7.1
Avg 7.2

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

8
Avg 7.1

Platform

8.8
Avg 7.5
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Product Details

What is Bigin by Zoho CRM?

Bigin is a pipeline-centric CRM that is built and priced for small and micro businesses. Coming from the family of Zoho's customer relationship platform, Bigin is designed to help small businesses move away from spreadsheets and legacy sales tools to manage their customer relationships. The vendor presents its simple interface as easy to use even if for users who don't have a lot of CRM experience, with a feature set is flexible enough to fit any business model, priced for small business.

Bigin by Zoho CRM Features

Sales Force Automation Features

  • Supported: Customer data management / contact management
  • Supported: Workflow management
  • Supported: Opportunity management
  • Supported: Integration with email client (e.g., Outlook or Gmail)
  • Supported: Interaction tracking

Marketing Automation Features

  • Supported: Lead management
  • Supported: Email marketing

CRM Project Management Features

  • Supported: Task management

CRM Reporting & Analytics Features

  • Supported: Pipeline visualization
  • Supported: Customizable reports

Customization Features

  • Supported: Custom fields

Security Features

  • Supported: Role-based user permissions
  • Supported: Single sign-on capability

Social CRM Features

  • Supported: Social data
  • Supported: Social engagement

Integrations with 3rd-party Software Features

  • Supported: Marketing automation

Platform Features

  • Supported: Mobile access

Bigin by Zoho CRM Screenshots

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Bigin by Zoho CRM Video

Bigin by Zoho CRM | An introduction to the CRM software built and priced for small businesses

Bigin by Zoho CRM Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesWorldwide
Supported LanguagesEnglish (US), English (UK), French, German, Spanish, Russian, Italian, Japanese, Korean, Portuguese (Portugal), Portuguese (Brazil), Swedish, Chinese (China), Chinese (Taiwan), Arabic (Without  RTL ), Danish, Dutch, Polish, Hungarian, Turkish, Vietnamese, Hindi, Croatian, Czech, Thai, Bulgarian, Hebrew, Bahasa ( Indonesia)

Frequently Asked Questions

Bigin by Zoho CRM starts at $9.

Pipedrive, Insightly, and Freshsales are common alternatives for Bigin by Zoho CRM.

Reviewers rate Lead management highest, with a score of 9.1.

The most common users of Bigin by Zoho CRM are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(112)

Attribute Ratings

Reviews

(1-1 of 1)
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Score 8 out of 10
Vetted Review
Verified User
Incentivized
Recruit 50Plus uses Bigin to manage our clients, our strategic partners, and the deals we win (and lose). It is a great CRM for those who are not ready for the "big league" or want to get a feel for the power of a CRM. For us, Bigin is just perfect for the size of our business. We may move to Zoho CRM in the future, but we are in no rush.
  • Easy to use and operate as there are not "23 million" options, but still powerful.
  • Integrates with other Zoho products like Zoho Social, Campaigns and Forms.
  • Allows deals pipelines with fully customisable stages.
  • Share files, notes, emails, etc. between Contacts and Deals.
  • More sophisticated workflows, such as some of the features in Zoho Flow.
  • More than 20 customisable fields.
This depends on their business, its size, and what they are trying to do. For a smaller business, or one starting to employ work flow and management apps, Bigin is a great start.
Sales Force Automation (5)
74%
7.4
Customer data management / contact management
80%
8.0
Workflow management
60%
6.0
Opportunity management
70%
7.0
Integration with email client (e.g., Outlook or Gmail)
90%
9.0
Interaction tracking
70%
7.0
Customer Service & Support
N/A
N/A
Marketing Automation (2)
40%
4.0
Lead management
40%
4.0
Email marketing
40%
4.0
CRM Project Management (1)
50%
5.0
Task management
50%
5.0
CRM Reporting & Analytics (2)
70%
7.0
Pipeline visualization
70%
7.0
Customizable reports
70%
7.0
Customization (1)
70%
7.0
Custom fields
70%
7.0
Security (2)
80%
8.0
Role-based user permissions
80%
8.0
Single sign-on capability
80%
8.0
Social CRM (2)
20%
2.0
Social data
20%
2.0
Social engagement
20%
2.0
Integrations with 3rd-party Software (1)
80%
8.0
Marketing automation
80%
8.0
Platform (1)
90%
9.0
Mobile access
90%
9.0
  • Record and track client engagements.
  • Record Deal details, against the client contact.
  • Provide business automation.
The other Zoho products we have investigated or are using are complimentary to Bigin, and extend the capability for engagement with our clients. Campaigns provides email campaign capability, Social is used to schedule and maned social media posts, and Forms is used for data capturing for clients and is directly stored in Bigin.
Zoho Campaigns, Zoho Social, Zoho Forms, Google Workspace (formerly G Suite)
Like all CRM products there is a learning curve, but the simplicity of Bigin reduces that learning time and gets you productive very quickly.
Support is brilliant. They have even made product enhances on the basis of issues I have had. I use email support and get a response by the next day.
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