Bigin by Zoho CRM Reviews & Ratings 2025

Name: Bigin by Zoho CRM | An introduction to the CRM software built and priced for small businesses
Uploaded: 2020-05-27T14:19:26.000Z
Duration: 2 min 51 s
Description: Bigin by Zoho CRM | An introduction to the CRM software built and priced for small businesses

Overview

What is Bigin by Zoho CRM?

Bigin by Zoho CRM is a simplified customer relationship management (CRM) software designed specifically for small businesses, startups and teams. Bigin helps small businesses unify customer-facing operations— marketing, sales, onboarding, delivery, and support, and it offers features that help to…

Learn from top reviewers

Bigin is a master in the CRM world

Rating: 9 out of 10

July 3, 2025

Vetted ReviewVerified User

An application that offers you simplicity in use and does not burden you with useless functions or buttons but at the same time gives you the flexibility you need. It is much ...

Eugen Petras

Administrator - Manufacturing

CEO

Recondis

3 years of experience

Great app for budget user

Rating: 9 out of 10

June 23, 2025

Vetted ReviewVerified User

The software is extremely easy to understand and syncs well with our microsoft suite. Its a much needed upgrade from managing excel files, to keeping a systemised tracking for...

Jeff Tomson

C-Level Executive - Research & Development

Jeff Tomson

Foxgrid

1 year of experience

Why I recommend Bigin by Zoho CRM

Rating: 10 out of 10

May 19, 2025

Vetted ReviewVerified User

We use Bigin by Zoho CRM to scale the real estate sales process Usamos Bigin by Zoho para escalar o processo de venda de imoveis

Jadielson da Mata

Consultant - Corporate

Corretor de imoveis

JScott Imoveis

A solid entry-level CRM for startups to manage and mail prospects

Rating: 7 out of 10

May 14, 2025

Vetted ReviewVerified User

I needed a solution for my startup to record interactions and lead gen with prospects. Bigin by Zoho CRM was a nice strip down solution which could help me with prospect manag...

Susi oneill

Director - Marketing

Director

EVA

1 year of experience

Verified on LinkedIn

Bigin by Zoho CRM

Rating: 10 out of 10

March 17, 2025

IncentivizedVetted ReviewVerified User

I use Bigin by Zoho CRM for deal tracking for my business and managing sales processes. all pending deals client follow ups and overall meeting scheduling. It is a great tool ...

Pholoso Mmutle

Director - Sales

Business development Manager

Retroflux

1 year of experience

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Pricing

View all pricing

Express

$9.00

Cloud

per month per user

Premier

$15.00

Cloud

per month

Bigin 360

$21

Cloud

per month per user

Entry-level set up fee?

No setup fee

For the latest information on pricing, visithttps://www.bigin.com/pricing.html

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Starting price (does not include set up fee)

$9 per month per user

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Features

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

8

Avg 7.8

8.5
Customer data management / contact management
(96) Ratings
The software acts as a single source for all customer data and enables users to access that data efficiently.
8.1
Workflow management
(100) Ratings
The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.
8.3
Opportunity management
(98) Ratings
Users can track deals and create quotes.
8.3
Integration with email client (e.g., Outlook or Gmail)
(93) Ratings
Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.
7
Contract management
(55) Ratings
Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.
7.8
Interaction tracking
(91) Ratings
Users can log and track all customer interactions through any channel, including social, email, phone and in-person.

Marketing Automation

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

8

Avg 7.7

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

8

Avg 7.6

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

8.2

Avg 7.6

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

8.2

Avg 7.6

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

8.7

Avg 8.4

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

7.7

Avg 7.4

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

8

Avg 7.4

Platform

8.4

Avg 7.5

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Product Details

About
Integrations
Competitors
Tech Details
FAQs

What is Bigin by Zoho CRM?

Bigin by Zoho CRM is a simplified customer relationship management (CRM) software designed specifically for small businesses, startups and teams. Bigin helps small businesses unify customer-facing operations— marketing, sales, onboarding, delivery, and support, and it offers features that help to manage these customer relationships effectively.

Bigin by Zoho CRM Features

Show Unsupported Features

Sales Force Automation Features

Supported: Customer data management / contact management
Supported: Workflow management
Supported: Opportunity management
Supported: Integration with email client (e.g., Outlook or Gmail)
Supported: Contract management
Supported: Interaction tracking

Marketing Automation Features

Supported: Lead management
Supported: Email marketing

CRM Project Management Features

Supported: Task management
Supported: Reporting

CRM Reporting & Analytics Features

Supported: Pipeline visualization
Supported: Customizable reports

Customization Features

Supported: Custom fields

Security Features

Supported: Role-based user permissions
Supported: Single sign-on capability

Social CRM Features

Supported: Social data
Supported: Social engagement

Integrations with 3rd-party Software Features

Supported: Marketing automation

Platform Features

Supported: Mobile access

Additional Features

Supported: whatsapp integration
Supported: X Integration
Supported: telephony
Supported: Calendar

Bigin by Zoho CRM Screenshots

Bigin by Zoho CRM Video

Bigin by Zoho CRM | An introduction to the CRM software built and priced for small businesses

Bigin by Zoho CRM Integrations

Bigin by Zoho CRM Competitors

Bigin by Zoho CRM Technical Details

Deployment Types	Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Unspecified
Mobile Application	Apple iOS, Android, Mobile Web
Supported Countries	Worldwide
Supported Languages	English (US), English (UK), French, German, Spanish, Russian, Italian, Japanese, Korean, Portuguese (Portugal), Portuguese (Brazil), Swedish, Chinese (China), Chinese (Taiwan), Arabic (Without RTL ), Danish, Dutch, Polish, Hungarian, Turkish, Vietnamese, Hindi, Croatian, Czech, Thai, Bulgarian, Hebrew, Bahasa ( Indonesia)

Frequently Asked Questions

Bigin by Zoho CRM starts at $9.

Pipedrive, Insightly, and Freshsales are common alternatives for Bigin by Zoho CRM.

Reviewers rate Single sign-on capability highest, with a score of 8.7.

The most common users of Bigin by Zoho CRM are from Small Businesses (1-50 employees).

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Comparisons

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Reviews From Top Reviewers

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(1-4 of 4)

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Lots of punch in a small package. The perfect place to start

Rating: 8 out of 10

Incentivized

August 18, 2021

CC

Chris Christoff

DIrector, IT and Marketing

Recruit 50Plus (Staffing & Recruiting, 1-10 employees)

Vetted Review

Verified User

1 year of experience

Use Cases and Deployment Scope

Recruit 50Plus uses Bigin to manage our clients, our strategic partners, and the deals we win (and lose). It is a great CRM for those who are not ready for the "big league" or want to get a feel for the power of a CRM. For us, Bigin is just perfect for the size of our business. We may move to Zoho CRM in the future, but we are in no rush.

Pros

Easy to use and operate as there are not "23 million" options, but still powerful.
Integrates with other Zoho products like Zoho Social, Campaigns and Forms.
Allows deals pipelines with fully customisable stages.

Cons

Share files, notes, emails, etc. between Contacts and Deals.
More sophisticated workflows, such as some of the features in Zoho Flow.
More than 20 customisable fields.

Likelihood to Recommend

This depends on their business, its size, and what they are trying to do. For a smaller business, or one starting to employ work flow and management apps, Bigin is a great start.

Bigin by Zoho CRM Feature Ratings

Sales Force Automation (5)

74%

7.4

Customer data management / contact management: 80%
8.0
Workflow management: 60%
6.0
Opportunity management: 70%
7.0
Integration with email client (e.g., Outlook or Gmail): 90%
9.0
Interaction tracking: 70%
7.0

Customer Service & Support

N/A

Marketing Automation (2)

40%

4.0

Lead management: 40%
4.0
Email marketing: 40%
4.0

CRM Project Management (1)

50%

5.0

Task management: 50%
5.0

CRM Reporting & Analytics (2)

70%

7.0

Pipeline visualization: 70%
7.0
Customizable reports: 70%
7.0

Customization (1)

70%

7.0

Custom fields: 70%
7.0

Security (2)

80%

8.0

Role-based user permissions: 80%
8.0
Single sign-on capability: 80%
8.0

Social CRM (2)

20%

2.0

Social data: 20%
2.0
Social engagement: 20%
2.0

Integrations with 3rd-party Software (1)

80%

8.0

Marketing automation: 80%
8.0

Platform (1)

90%

9.0

Mobile access: 90%
9.0

Return on Investment

Record and track client engagements.
Record Deal details, against the client contact.
Provide business automation.

Alternatives Considered

Zoho Forms, Zoho Social, Zoho Flow and Zoho Campaigns

The other Zoho products we have investigated or are using are complimentary to Bigin, and extend the capability for engagement with our clients. Campaigns provides email campaign capability, Social is used to schedule and maned social media posts, and Forms is used for data capturing for clients and is directly stored in Bigin.

Other Software Used

Zoho Campaigns, Zoho Social, Zoho Forms, Google Workspace (formerly G Suite)

Usability

8

Like all CRM products there is a learning curve, but the simplicity of Bigin reduces that learning time and gets you productive very quickly.

Support Rating

10

Support is brilliant. They have even made product enhances on the basis of issues I have had. I use email support and get a response by the next day.

Great app for budget user

Rating: 9 out of 10

June 23, 2025

JT

Jeff Tomson

Foxgrid (Design, 1-10 employees)

Vetted Review

Verified User

1 year of experience

Use Cases and Deployment Scope

The software is extremely easy to understand and syncs well with our microsoft suite. Its a much needed upgrade from managing excel files, to keeping a systemised tracking for our clients and our promises. Recommened for all small businesses looking for a good software at a right price. Nothing better is there out there without the hassle of maintenance.

Pros

Pipelines with custom columns
Great value for money
Ability to sync with outlook natively.

Cons

The limits on pipelines couldve been 5 for the middle plan
I wish there were calculators inbuilt for custom Quotes

Likelihood to Recommend

Best for budget customers.

Bigin by Zoho CRM Feature Ratings

Sales Force Automation (5)

86%

8.6

Customer data management / contact management: 100%
10.0
Workflow management: 90%
9.0
Opportunity management: 90%
9.0
Integration with email client (e.g., Outlook or Gmail): 90%
9.0
Interaction tracking: 60%
6.0

Customer Service & Support

N/A

Marketing Automation (2)

50%

5.0

Lead management: 50%
5.0
Email marketing: 50%
5.0

CRM Project Management (2)

35%

3.5

Task management: 40%
4.0
Reporting: 30%
3.0

CRM Reporting & Analytics (2)

70%

7.0

Pipeline visualization: 100%
10.0
Customizable reports: 40%
4.0

Customization (1)

100%

10.0

Custom fields: 100%
10.0

Security (2)

100%

10.0

Role-based user permissions: 100%
10.0
Single sign-on capability: 100%
10.0

Social CRM (2)

50%

5.0

Social data: 50%
5.0
Social engagement: 50%
5.0

Integrations with 3rd-party Software (1)

70%

7.0

Marketing automation: 70%
7.0

Platform (1)

90%

9.0

Mobile access: 90%
9.0

Return on Investment

Streamlined my workflow, no more worrying about the dates and timelines.
Makes excecution much faster and easier.
Helps me focus on what really matters

Usability

10

Couldnt find anything better at this price.

Other Software Used

Adobe Illustrator CC, Zoho Invoice, Microsoft 365

leadgen a great choice for a clean and easy to use CRM

Rating: 9 out of 10

March 21, 2025

Verified User

Administrator in Sales

Marketing & Advertising Company, 1-10 employees

Vetted Review

Verified User

1 year of experience

Use Cases and Deployment Scope

Bigin by Zoho very easy to work in as i am looking for a clean and easy to use crm for out bound leadgen activities

Pros

it is easy to use
it feels natural the work flow
it is well suited for outbound leadgen activities with integrating calling

Cons

i would like to be able to better manage licences for multple CRMS account
make it easier to obtain swedish phone numbes
shareable dashboard with clients

Likelihood to Recommend

i use it to run leadgen activities outbound calling campaigns

Bigin by Zoho CRM Feature Ratings

Sales Force Automation (6)

55%

5.5

Customer data management / contact management: 60%
6.0
Workflow management: 40%
4.0
Opportunity management: 50%
5.0
Integration with email client (e.g., Outlook or Gmail): 100%
10.0
Contract management: N/A
N/A
Interaction tracking: 80%
8.0

Customer Service & Support

N/A

Marketing Automation (2)

N/A

Lead management: N/A
N/A
Email marketing: N/A
N/A

CRM Project Management (2)

N/A

Task management: N/A
N/A
Reporting: N/A
N/A

CRM Reporting & Analytics (2)

80%

8.0

Pipeline visualization: 80%
8.0
Customizable reports: 80%
8.0

Customization (1)

90%

9.0

Custom fields: 90%
9.0

Security (2)

N/A

Role-based user permissions: N/A
N/A
Single sign-on capability: N/A
N/A

Social CRM (2)

N/A

Social data: N/A
N/A
Social engagement: N/A
N/A

Integrations with 3rd-party Software (1)

N/A

Marketing automation: N/A
N/A

Platform (1)

N/A

Mobile access: N/A
N/A

Usability

9

very clean easy to use and have integrated calling

Alternatives Considered

Close CRM and HubSpot CRM

close is ver good but costly Hubspot is over kill for the needs i have and very expensive

Other Software Used

ClickUp, Apollo.io, Kaspr

THE BEST CRM

Rating: 10 out of 10

November 22, 2024

jM

jaime Morales

SALES DEPARTMENT

EQUIMED (Hospital & Health Care, 51-200 employees)

Vetted Review

Verified User

1 year of experience

Use Cases and Deployment Scope

The experience with Bigin has been very rewarding. We were looking as a company for a crm that would give us the tools to collect all the data of our customers but at the same time an easy to use tool. With Bigin we have easy access to stored data and also the ability to adapt and modify the spaces to the needs and requirements of our call center.

Pros

adapt to our requirements
Stable connection
intuitive

Cons

add colors to contacts
be able to move left menu
add alerts

Likelihood to Recommend

It is perfect to add contacts It is perfect to keep track of contacts

Bigin by Zoho CRM Feature Ratings

Sales Force Automation (6)

50%

5.0

Customer data management / contact management: 100%
10.0
Workflow management: 100%
10.0
Opportunity management: 100%
10.0
Integration with email client (e.g., Outlook or Gmail): N/A
N/A
Contract management: N/A
N/A
Interaction tracking: N/A
N/A

Customer Service & Support

N/A

Marketing Automation (2)

N/A

Lead management: N/A
N/A
Email marketing: N/A
N/A

CRM Project Management (2)

N/A

Task management: N/A
N/A
Reporting: N/A
N/A

CRM Reporting & Analytics (2)

N/A

Pipeline visualization: N/A
N/A
Customizable reports: N/A
N/A

Customization (1)

N/A

Custom fields: N/A
N/A

Security (2)

N/A

Role-based user permissions: N/A
N/A
Single sign-on capability: N/A
N/A

Social CRM (2)

N/A

Social data: N/A
N/A
Social engagement: N/A
N/A

Integrations with 3rd-party Software (1)

N/A

Marketing automation: N/A
N/A

Platform (1)

N/A

Mobile access: N/A
N/A

Return on Investment

Really low cost compared with the tools you get
Clients noticed the organization of the company
Commercial area is in control of clients data

Express

$9.00

Premier

$15.00

Bigin 360

$21

Pipedrive

monday.com

Salesmate

Less Annoying CRM

HubSpot CRM

Salesforce Sales Cloud

Zoho CRM

Microsoft Dynamics 365

Insightly

SAP Sales Cloud

Sugar Sell (SugarCRM)

monday CRM

Cons

Cons

Cons

Cons