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Bigin by Zoho CRM

Bigin by Zoho CRM

Overview

What is Bigin by Zoho CRM?

Bigin by Zoho CRM is a simplified customer relationship management (CRM) software designed specifically for small businesses, startups and teams. Bigin helps small businesses unify customer-facing operations— marketing, sales, onboarding, delivery, and support, and it offers features that help to…

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Learn from top reviewers

BIGIN EXCELLENT CRM FOR SMALL BUSINESS

Rating: 10 out of 10
April 4, 2025
Vetted ReviewVerified User
We are a web and marketing Agency in Colombia, and we use Bigin to manage our sales process. We're very happy with Bigin, because it's easy to use, we can customize the pipeli...
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LUIS ANGEL CAMARGO
Director - Marketing
Director
PIXELPRO SAS
Bigin by Zoho CRM1 year of experience

Bigin by Zoho CRM

Rating: 10 out of 10
March 17, 2025
IncentivizedVetted ReviewVerified User
I use Bigin by Zoho CRM for deal tracking for my business and managing sales processes. all pending deals client follow ups and overall meeting scheduling. It is a great tool ...
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Pholoso Mmutle
Director - Sales
Business development Manager
Retroflux
Bigin by Zoho CRM1 year of experience

Worth every penny!

Rating: 9 out of 10
March 11, 2025
Vetted ReviewVerified User
I am using Bigin to enable my sales team for lead processing and tracking. We use Automations, Lead Scoring, & Processing funnel. We have integration with Meta to source...
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Abhisht Abhivyakti Pathak
C-Level Executive - Corporate
Founder
Global Ctzen
Bigin by Zoho CRM1 year of experience

Great Easy to use CRM for Small businesses

Rating: 9 out of 10
February 26, 2025
IncentivizedVetted ReviewVerified User
We use Bigin by Zoho CRM for all of our systems and processes, from lead generation to management, in facility systems and marketing. The automation functions and gantt view r...
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Laurence Thomas
Director - Customer Service
Owner
Geelong Rug Spa
Bigin by Zoho CRM1 year of experience

Bigin by Zoho --perfect for the star-up, new realtor, small business!!

Rating: 9 out of 10
January 20, 2025
Vetted ReviewVerified User
I am a new staff member here. We are a B2B food bank. We have 142 pantries and we are in continuous contact with them. They contact us almost daily to place their food order f...
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Debbie Santiago
Employee - Other
Community Outreach Coordinator
Rural Development Corp LLC
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Pricing

View all pricing

Express

$9.00

Cloud
per month per user

Premier

$15.00

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.bigin.com/pricing.html

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $9 per month
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Features

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

8
Avg 7.7

Marketing Automation

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

8.1
Avg 7.6

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

8.2
Avg 7.6

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

8.2
Avg 7.5

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

8.2
Avg 7.6

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

8.7
Avg 8.3

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

7.8
Avg 7.3

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

8.1
Avg 7.3

Platform

8.5
Avg 7.4
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Product Details

What is Bigin by Zoho CRM?

Bigin by Zoho CRM is a simplified customer relationship management (CRM) software designed specifically for small businesses, startups and teams. Bigin helps small businesses unify customer-facing operations— marketing, sales, onboarding, delivery, and support, and it offers features that help to manage these customer relationships effectively.

Bigin by Zoho CRM Features

Sales Force Automation Features

  • Supported: Customer data management / contact management
  • Supported: Workflow management
  • Supported: Opportunity management
  • Supported: Integration with email client (e.g., Outlook or Gmail)
  • Supported: Contract management
  • Supported: Interaction tracking

Marketing Automation Features

  • Supported: Lead management
  • Supported: Email marketing

CRM Project Management Features

  • Supported: Task management
  • Supported: Reporting

CRM Reporting & Analytics Features

  • Supported: Pipeline visualization
  • Supported: Customizable reports

Customization Features

  • Supported: Custom fields

Security Features

  • Supported: Role-based user permissions
  • Supported: Single sign-on capability

Social CRM Features

  • Supported: Social data
  • Supported: Social engagement

Integrations with 3rd-party Software Features

  • Supported: Marketing automation

Platform Features

  • Supported: Mobile access

Additional Features

  • Supported: whatsapp integration
  • Supported: X Integration
  • Supported: telephony
  • Supported: Calendar

Bigin by Zoho CRM Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of

Bigin by Zoho CRM Video

Bigin by Zoho CRM | An introduction to the CRM software built and priced for small businesses

Bigin by Zoho CRM Integrations

Bigin by Zoho CRM Competitors

Bigin by Zoho CRM Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesWorldwide
Supported LanguagesEnglish (US), English (UK), French, German, Spanish, Russian, Italian, Japanese, Korean, Portuguese (Portugal), Portuguese (Brazil), Swedish, Chinese (China), Chinese (Taiwan), Arabic (Without  RTL ), Danish, Dutch, Polish, Hungarian, Turkish, Vietnamese, Hindi, Croatian, Czech, Thai, Bulgarian, Hebrew, Bahasa ( Indonesia)

Frequently Asked Questions

Bigin by Zoho CRM starts at $9.

Pipedrive, Insightly, and Freshsales are common alternatives for Bigin by Zoho CRM.

Reviewers rate Single sign-on capability highest, with a score of 8.8.

The most common users of Bigin by Zoho CRM are from Small Businesses (1-50 employees).
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Comparisons

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Reviews From Top Reviewers

View all reviews
(1-5 of 32)

Easy, intuitive, beginner-friendly, affordable. Go-to CRM for startups

Rating: 8 out of 10
Incentivized
August 05, 2024
SS
Sakshi Singh
Marketing Manager
Finding Mfg (Marketing & Advertising, 11-50 employees)
Vetted Review
Verified User
Bigin by Zoho CRM
1 year of experience
View profile
Use Cases and Deployment Scope
I use Bigin for streamlining sales and simplifying customer service in my organizer. It has a very intuitive UI, which is quite beginner-friendly. For anyone who is new to CRM or starting small, Bigin offers a feature-rich platform which is made keeping in mind the needs of startups. And of course, the pricing is a cherry on the cake, quite affordable for small and medium scale businesses.
Pros
  • Easy to use interface
  • Easy to set up
  • Rich in features
  • Affordable
Cons
  • Could have some more applications in its marketplace
  • Adding Leads module would be great
  • Option to find any record in contacts or company module using simply Ctrl F (like spreadsheets)
Likelihood to Recommend
Best suited for startups or any organization starting with their CRM journey.
For large data model organizations, Bigin might not be a suitable choice, Zoho CRM is the one to go for in that case.

BIGIN - as simple as you can imagine

Rating: 10 out of 10
Incentivized
October 02, 2024
Verified User
Team Lead in Sales
Information Technology & Services Company, 11-50 employees
Vetted Review
Verified User
Bigin by Zoho CRM
1 year of experience
Use Cases and Deployment Scope
I tried few difference CRM systems (Hubspot, AMO, Zoho, etc.) Bigin -is the most simple and user friendly from that list. I'm happy, that I found that solution, which helps me everyday to achieve my targets and manage all processes. Also, I actively use an app and integrated my Google account and any other sources
Pros
  • USer friendly interface
  • Analysis options
  • easy integrations
Cons
  • Have a bag with a google calendar integration (or maybe only I have)
  • More freedom to a requered fields :)
Likelihood to Recommend
I definetely woul like to reccomend BIGIN as a CRM system. Really like it because of user friendly interface. Easy going installation. Adaptive and flexible integration with different services. I also like the Bigin mobile app. Use it every day. When I had a problem with the CRM, a technical support representative really helped me fast

Bigin by Zoho CRM ready to go

Rating: 9 out of 10
December 03, 2024
Verified User
C-Level Executive in Information Technology
Telecommunications Company, 1-10 employees
Vetted Review
Verified User
Use Cases and Deployment Scope
Bigin by Zoho CRM has been extremely valuable to transition from a startup to a fully operating company, being able to add features as required for the business.
Very easy to customize and user friendly
No roadblocks or fuzzy functionality
Pros
  • Lead and prospect management
  • Activity tracking and follow up
  • Easy configuration for a rapid and smooth use
Cons
  • AI suggestions
Likelihood to Recommend
As user for setting up a new company and after evaluating many CRMs, I found Bigin by Zoho CRM functionality covering needs and easy to use

Bigin by Zoho CRM review

Rating: 10 out of 10
Incentivized
February 14, 2025
Verified User
Account Manager in Sales
Cosmetics Company, 1-10 employees
Vetted Review
Verified User
Use Cases and Deployment Scope
I have been using Bigin by Zoho CRM mainly in sales related activities. The tool proves to be extremely useful when it comes to keeping and organizing all the crucial data in one place. It also helps to track and report the progress achieved in individual actions. Thanks to its features and an incredibly user-friendly interface, working with Bigin has been a real pleasure.
Pros
  • User-friendly interface
  • Database managment
  • Workflow
Cons
  • More forms
Likelihood to Recommend
Bigin Zoho CRM is an extremely well suited tool for data managment in a smaller business. At the same time it could fall a bit flat for bigger companies that work with a bigger pieces of data due to its limitations. However, I think that it does its job perfectly and as long as the user knows what to expect, they will not be disappointed.

Begin with Bigin By Zoho CRM

Rating: 9 out of 10
Incentivized
October 15, 2021
FS
FARHAAN SHAIKH
Management Trainee
Kent RO Systems Ltd. (Marketing & Advertising, 501-1000 employees)
Vetted Review
Verified User
Bigin by Zoho CRM
2 years of experience
View profile
Use Cases and Deployment Scope
It was mainly used in my organization for maintaining leads and Managing Sales. It has been used across my organization right from sales department to service department for afterservice purposes. All the data from the different social media platforms are moved to CRM. It has mainly automated the problems related with Excel.
Pros
  • Lead Management: It manages the lead management system quite well.
  • Data extraction from different social media platforms like Facebook, LinkedIn.
Cons
  • It is quite easy for a new user, no training is required you are always ready to go with it.
  • The dashboard needs a bit of improvement and the user interface needs to be more user friendly.
Likelihood to Recommend
It's available at a much lesser price as compared to other CRM's. The price per user is also much less as compared to other users. It's well suited for small businesses that need to move towards automating the manual process.
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