Finally! Powerful and affordable CRM for small companies
I have been shopping around for a while or a CRM that could fit my small company. Bigin by Zoho CRM is a very versatile web based CRM …
Starting at $9 per month
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What is Bigin by Zoho CRM?
Bigin by Zoho CRM is a simplified customer relationship management (CRM) software designed specifically for small businesses, startups and teams. Bigin helps small businesses unify customer-facing operations— marketing, sales, onboarding, delivery, and support, and it offers features that help to…
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Popular Features
- Opportunity management (23)8.888%
- Custom fields (24)8.787%
- Pipeline visualization (24)8.686%
- Workflow management (23)8.484%
Reviewer Pros & Cons
Pricing
Express
$9.00
Cloud
per month per user
Premier
$15.00
Cloud
per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.bigin.com/pricing.html
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $9 per month
Features
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Product Details
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- Integrations
- Competitors
- Tech Details
- FAQs
What is Bigin by Zoho CRM?
Bigin by Zoho CRM is a simplified customer relationship management (CRM) software designed specifically for small businesses, startups and teams. Bigin helps small businesses unify customer-facing operations— marketing, sales, onboarding, delivery, and support, and it offers features that help to manage these customer relationships effectively.
Bigin by Zoho CRM Features
Sales Force Automation Features
- Supported: Customer data management / contact management
- Supported: Workflow management
- Supported: Opportunity management
- Supported: Integration with email client (e.g., Outlook or Gmail)
- Supported: Contract management
- Supported: Interaction tracking
Marketing Automation Features
- Supported: Lead management
- Supported: Email marketing
CRM Project Management Features
- Supported: Task management
- Supported: Reporting
CRM Reporting & Analytics Features
- Supported: Pipeline visualization
- Supported: Customizable reports
Customization Features
- Supported: Custom fields
Security Features
- Supported: Role-based user permissions
- Supported: Single sign-on capability
Social CRM Features
- Supported: Social data
- Supported: Social engagement
Integrations with 3rd-party Software Features
- Supported: Marketing automation
Platform Features
- Supported: Mobile access
Additional Features
- Supported: whatsapp integration
- Supported: X Integration
- Supported: telephony
- Supported: Calendar
Bigin by Zoho CRM Screenshots
Bigin by Zoho CRM Video
Bigin by Zoho CRM | An introduction to the CRM software built and priced for small businesses
Bigin by Zoho CRM Integrations
Bigin by Zoho CRM Competitors
Bigin by Zoho CRM Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
| Supported Countries | Worldwide |
| Supported Languages | English (US), English (UK), French, German, Spanish, Russian, Italian, Japanese, Korean, Portuguese (Portugal), Portuguese (Brazil), Swedish, Chinese (China), Chinese (Taiwan), Arabic (Without RTL ), Danish, Dutch, Polish, Hungarian, Turkish, Vietnamese, Hindi, Croatian, Czech, Thai, Bulgarian, Hebrew, Bahasa ( Indonesia) |
Frequently Asked Questions
Bigin by Zoho CRM starts at $9.
Reviewers rate Lead management highest, with a score of 9.1.
The most common users of Bigin by Zoho CRM are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(115)Attribute Ratings
Reviews
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April 16, 2024
Finally! Powerful and affordable CRM for small companies
Score 10 out of 10
Vetted Review
Verified User
I have been shopping around for a while or a CRM that could fit my small company. Bigin by Zoho CRM is a very versatile web based CRM ideal for any small company looking to integrate a hi-tech solution in a very easy and comprehensive way. Very steep learning curve, ease of use, at an affordable price. Excellent!
- Multiple pipeline management
- Automation of stages
- Email integration is seamless! (Fabulous feature!)
- WhatsApp integration
- Team/task management
- Task alerts and follow up could improve
April 10, 2024
The Best CRM for Small Teams
We are a small startup with 10 people out of which 6 are for Sales and Business Development. We have been looking for a cost effective CRM for small teams that can help us manage data on a daily basis.
- It helps us organize contacts and company details efficiently
- Bigin by Zoho CRM helps us keep track of daily active conversations with leads and their movement.
- It helps the team keep a track of things and operate efficiently on their mobile devices as well.
- The CRM is majorly for small teams and does not have use cases for bigger organizations
- It needs to add some add-on features like email automation and journey creation from CRM itself.
- There is room for improvement in some specific use cases, like adding enrichment to leads manually or API integrated.
April 08, 2024
A must-have CRM tool for small businesses
Score 10 out of 10
Vetted Review
Verified User
Bigin by Zoho CRM is a perfect fit for small business owners like me. I'm a perfomance marketer and as a performance marketer, I like to maintain my deals in a clean and systematic manner. Bigin by Zoho CRM is very convenient for me as it provides workflows, easy customization and many other features. I'm really satisfied with it.
- Setting up email workflows to trigger an automatic mail whenever a new deal is recorded
- categorizing the deal stages in pipelines without too many complexities
- The last name field must not be mandatory as it causes some difficulty in mapping the 'full name' field from my website form to Bigin by Zoho CRM
April 05, 2024
A very good option for small and medium-sized companies. It covers everything necessary that I think a CRM should have.
Score 8 out of 10
Vetted Review
Verified User
Bigin by Zoho CRM offers a comprehensive CRM solution at an affordable price. Easy to implement. Additionally, if you need more features, you can easily migrate to Zoho CRM. In my opinion, this a recommended solution for small and medium-sized businesses. We use Bigin by Zoho CRM to manage our big contacts database, as well as to control all the business opportunities centrally. In our company (1-10 workers), until now we controlled the tenders we submitted manually, but as we have grown, it was impossible to maintain that way of working. For that reason, we chose to try Bigin by Zoho CRM, and we are very pleased with the change.
- Manage big databases. We have a large database of contacts and partners (more than 5,000 contacts), which are updated day by day, as a result of our participation in conferences, webinars, etc. For this reason, we needed a platform that would allow us to always have our database up to date, and accessible and editable by any member of the company.
- Pipelines. Pipelines are very necessary in our daily lives, since we present many service proposals to different clients, and until now we control the status very manually. With Bigin by Zoho CRM, we can have all this information centralized in a single place, and know at all times the status of the service proposals we present (sent, pending decision, lost, won...).
- Product definition. The product definition block has allowed us to further structure our typologies of products and services. At least, it has allowed us to reflect on them and what is the best way to package the service offered.
- Control panel. The control panel has been very useful for us to be able to quickly see the main indicators (offers presented, next actions to be taken, etc.).
- Integration with additional social networks (LinkedIn). We believe that it would be very useful if Bigin by Zoho CRM could integrate in the short-medium term with platforms such as LinkedIn, which is one of the ones we use the most daily to reach our clients. Therefore, it would be an aspect to improve.
April 04, 2024
Easy and affordable
Score 9 out of 10
Vetted Review
Verified User
Our company has an ERP (exaterra) for small companies in Mexico. We have recommended and installed Bigin to 3 clients so far. At the beginning we work with Zoho CRM but Bigin is more affordable for our clients and the functionally is closer to Zoho CRM and meets the most important needs of them. We have connected Exaterra to Bigin through Bigin´s API, and we have excellent results and happy customers.
- is easy to learn and use
- the pipelines and workflows working together are really powerful
- the dashboard is very good
- campaigns with social channels
- complex forms designing
- complex workflows
March 21, 2024
Bigin by Zoho CRM: A great Bigining for companies
This is the best CRM software available for small-scale companies. It can be used with inbuilt forms to automatically create leads and pipelines. Additional features like custom fields, custom domains, products, email templates, etc. are a very big asset to the CRM software. We have been using this to capture and process leads with very good integrations with WhatsApp, Zoho Mail.
- Lead Creation
- PipeLine creation
- Integration with Whatsapp, Mail
- Maybe allow to not use the default Sales Pipeline
March 21, 2024
Great small business tool
Keep records of all contact points for customers and prospects. Great dashboard and give a lot of features for the price. Great for small businesses! Easy to learn!
- Templates easy to creat and look great
- Dashboard is easy to create and use
- Filters to find groups
- Ability to work email with outlook in outlook app
- More tutorials on use cases
March 21, 2024
Bigin by Zoho CRM review
Bigin by Zoho CRM helps us in implementing out go to market strategy very fast. It helps our sales and lead generation process very fast which has tangible results. You can do complete more work with less employees. It really a great product. We will recommend everyone to use. This is really a great product for startups.
- Lead management
- Calender management
- Sales initation
- Contact finding
- More easy UI interfacte
Score 8 out of 10
Vetted Review
Verified User
I'm running a marketing agency, now I can say proudly I use Bigin by Zoho CRM to track and manage my leads. My productivity increased by 600%.
- Whatsapp Api Connection
- Include Zoho telephony for India
March 21, 2024
A Big -Up For Bigin by Zoho CRM
Score 9 out of 10
Vetted Review
Verified User
I am a small, one man, business and I have started to use Bigin by Zoho CRM to provide a simple CRM function that is easy to use.
I can email my leads setting up a workflow and pipeline to simplify my sales process.
I can email my leads setting up a workflow and pipeline to simplify my sales process.
- Entry of customer details
- Ease of reporting
- Tracking of customer specific emails
- Setting up of workflow
- Use of user multiple email addresses so that emails can be sent from and received by multiple emails
- Better colour control of dashboard
- Haven't gone deep enough to think of more
March 20, 2024
Great CRM for Small team on Budget.
We are a small team with many steps in the sales process and several sales levels, meaning once one product is bought and set up, you can buy the following products. As different people might be involved in different steps, it is very efficient but also straightforward. Part of the team was pretty old school, so we needed something simple without a long learning curve for them.
- Multiple pipelines.
- Easy for crm beginners.
- Good visual view of all your leads.
- Integrate with Zoho emails.
- Integrate with Zoho email contacts so you don't need to add them.
- Better integration with Zoho drive.
March 18, 2024
Great tool for an amazing price
We tried different CRMs and as a small company on a bootstrap mode, Bigin is the one that best adapts on price and tools. It has been super helpful and quite easy to configure against other companies such as monday.com. We are glad that companies such as Bigin exist for small companies in regions outside the US and have accessible pricing.
- Pipeline
- Connecting to other tools
- Storing our clients in one place
- Automation on pipeline
- Contacts should link to the profile inmediatly, not all companies sell to B2B
- Emails are not both ways
March 15, 2024
Boosting Sales Efficiency: My Experience with Zoho Bigin
Score 10 out of 10
Vetted Review
Verified User
My experience with Zoho Bigin has been exceptional. This tool has become an invaluable asset in my day-to-day operations. Before using Bigin, managing hundreds of leads and customers was quite a challenge. I relied on Excel spreadsheets, which made organizing and tracking my work incredibly cumbersome. However, since integrating Bigin into my workflow, everything has changed for the better.The ease of use and efficiency that Bigin offers are unmatched. Now, I can focus on the most important prospects without getting lost in a sea of scattered data. The Bigin mobile app deserves special recognition. Thanks to it, I can manage my tasks and contacts from anywhere, even while traveling. It's like having my office in my pocket, with all the functionalities available and without compromising the quality of work.In summary, Zoho Bigin has dramatically simplified my customer management process and significantly improved my productivity. I highly recommend this tool to anyone looking to streamline their work and stay organized in an increasingly dynamic business world.
- Have an great app movil
- Is userfriedly
- Is easy to setup
- Increased flexibility in customization options for pipelines and fields.
- Enhanced reporting and analytics features for deeper insights.
- Improved integration capabilities with Zoom and my calendar
March 14, 2024
Bigin by Zoho CRM is a great place to Begin and Grow
Bigin by Zoho CRM is the perfect CRM to help grow our business, the system allows us to grow into a larger system as we grow. We're a smaller company that needed a new CRM, it allows us to grow our business, as we are growing, we can grow with the system to use other features. The support has been great.
- Start Small and Grow
- Support is Great
- Systems to grow business
- So far, I haven't found area's that need improvement
- Support and training are good
- No issues at this point
March 12, 2024
A pleasure to use for our size business
Score 10 out of 10
Vetted Review
Verified User
We are a high end yacht manufacturer whose relatively small customer base is nearly entirely relationship based. We do not sell thousands of widjets which most CRM platforms seem only to accommodate. We are setting up BIGIN which has been simple and supprt from the BIGIN team has been very good.
- Structured Pipeline
- Custom fields
- Movement from Pipeline to Pipeline
- Allow a sub pipeline that is actually subordinate to an existing sub pipeline
March 12, 2024
Easy to understand tool for your business needs!
Score 8 out of 10
Vetted Review
Verified User
Great tool to help businesses be more organized! Bigin is easy to understand and easy to use, even for beginners who aren't familiar with CRMs. We use Bigin mainly to track how well our business is doing and its simple User Interface allows us to immediately see tasks and updates on new projects. We have been using Bigin for a few weeks now and the ease in workflow is immediately visible. The trial period also helped us get to know the inner workings of the CRM first to really see if it would fit our business.
- Organizing tasks
- Grouping leads together
- Compiling contact information
- More instructions
- Faster loading time on browser
- More customization options
March 04, 2024
Soon to be perfect !
Very simple and easy to use! Bigin by Zoho CRM is a software that is really very easy to use, there is no need for training, everything is really instinctive. It can be used quickly without complex settings. Those who are less experienced or less comfortable with computers will also easily find their feet! it is very easy to use the application and the synchronization of contacts, calls and calendar is a real plus
- Simple
- Easy
- Quick
- Fast
- Google Calendar sync
- Zoho Contacts sync
February 28, 2024
Bigin by Zoho CRM is great value for money with all the features most businesses need.
Bigin by Zoho CRM runs our various sales pipelines, including pre-sales.
- Simple view of pipeline
- Easy to learn
- Mobile and desktop apps
- Number of pipelines is limited - could be more
- Number of records is limited
February 27, 2024
Bigin Evaluation for non-profit
Score 8 out of 10
Vetted Review
Verified User
Track clients and related properties held by the organization. Organize calls, emails and events with the client base. Create and monitor tasks related to properties related to the organization.
- Create tasks related to an entity
- Simple workflows can be created related to dates
- Provides reminders of overdue items
- Main sales pipeline should be removable for non-sales organizations
- Strict relation between contacts and companies should be optional
May 31, 2022
Great basic program for much of your needs!
We utilize it for tracking the nursing homes and staff at the facilities we service. It helps us keep track of our accounts, who we service, what their roles are and contact information and more. Additionally, it is important for us for making notes and updates on the accounts. In the nursing home world the staff turns over a lot and it can be hard to keep track of everything and where they are now at. Additionally, it helps us keep track of our leads, prospects, and former clients so that our business development team can prospect and keep their sales cycles going.
- Documentation.
- Ease of use.
- Great app as well for the phone to utilize on the go.
- Making adjustments to some of the templates or template options are tough.
- The ability to reach customer service can be challenging at time as it is mostly international support.
This is essentially an extension to the larger base CRM that Zoho has. Its great for small business owners and mom and pop shops who look into getting more of a relationship based business approach as to grow by creating trust as small businesses. The tool gives you a hint of what the whole CRM entitles.
- Lead Management
- Follow up
- Customer Relationship Management
- Mass outreach
- Mass client relations
- Generalised sales approaches
November 09, 2021
Great tool to have
Bigin is a great PA that organises our pipeline and presents the CRM data in a simple ways to navigate and follow up.
- Well displayed.
- Organised.
- Pipeline looks better.
- Would rather not have it on a separate platform.
October 15, 2021
Begin with Bigin By Zoho CRM
It was mainly used in my organization for maintaining leads and Managing Sales. It has been used across my organization right from sales department to service department for afterservice purposes. All the data from the different social media platforms are moved to CRM. It has mainly automated the problems related with Excel.
- Lead Management: It manages the lead management system quite well.
- Data extraction from different social media platforms like Facebook, LinkedIn.
- It is quite easy for a new user, no training is required you are always ready to go with it.
- The dashboard needs a bit of improvement and the user interface needs to be more user friendly.
August 18, 2021
Lots of punch in a small package. The perfect place to start
Recruit 50Plus uses Bigin to manage our clients, our strategic partners, and the deals we win (and lose). It is a great CRM for those who are not ready for the "big league" or want to get a feel for the power of a CRM. For us, Bigin is just perfect for the size of our business. We may move to Zoho CRM in the future, but we are in no rush.
- Easy to use and operate as there are not "23 million" options, but still powerful.
- Integrates with other Zoho products like Zoho Social, Campaigns and Forms.
- Allows deals pipelines with fully customisable stages.
- Share files, notes, emails, etc. between Contacts and Deals.
- More sophisticated workflows, such as some of the features in Zoho Flow.
- More than 20 customisable fields.
July 30, 2021
Completely Effective Software for CRM and Marketing
Bigin by Zoho CRM has made both medium and growing companies move from the old ways of handling clients through manual lists or spreadsheets, and currently, there is the customer relations support from the tool. We use Bigin to completely manage the details pr contacts of clients, which makes it effective when we want to make some communications with them. Furthermore, Bigin makes workflow management more effective, after identifying the business opportunities for growth. The email marketing, which is the most reputable digital advertising means have been introduced to Bigin.
- Bigin by Zoho CRM has embedded the marketing automation feature in its operations.
- Also, Bigin supports CRM, through social media engagement and other working platforms.
- Bigin provides the management team with customizable reports, after extensive analysis from the entire market segment.
- Bigin by Zoho CRM fails to efficiently operate on Apple products, which serves a wider market.
- Also, focuses on small and the growing enterprise, and I think the application can even help the big corporations.
- Furthermore, Bigin integration is swayed on Zoho products, and its right to include other external applications.