TrustRadius: an HG Insights company

BigPanda Reviews & Insights

Score7.3 out of 10

11 Reviews and Ratings

Get a Demo

Community insights

TrustRadius Insights for BigPanda are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Automation Capabilities: Many users have praised the application for its automation capabilities, which have greatly reduced manual effort and minimized IT noise. Several reviewers mentioned that the ability to automate tasks has improved their productivity and allowed them to focus on more critical issues.

Intuitive User Interface: The user interface of the application has been widely appreciated by reviewers, with many finding it intuitive and easy to navigate. This has made it easier for both experienced users and those unfamiliar with similar tools to quickly adapt and use the application effectively.

Integration Capabilities: Reviewers have highlighted the integration capabilities of the application as a major advantage. The ability to aggregate data from various inbound tools and correlate them into actionable incidents in real-time, as well as integrate with outbound tools for streamlined incident response, has been highly valued by users.

BigPanda Reviews

1 Review

Excellent tool for alert correlation and enrichment

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

BigPanda ingests alerts from multiple monitoring tools as it is being used across the whole organization. We use both native as well as custom REST API integration. After ingestion alerts are correlated and then sent to Ticketing and alerting tools based on the alert priority. The tool provides a single platform for the Operations team for visibility of all alerts. The tool has a feature to create multiple environments and provide visibility and access based on roles. The alert enrichment feature is very helpful as some monitoring tools provide very few customization options on their end.

Pros

  • Alert correlation feature helps in grouping similar alerts together
  • Alert Enrichment to enhance the data after it arrives on the tool
  • Integration with multiple tools
  • The console is very user friendly and provides ease of administration

Cons

  • Tool should have a feature to query the data
  • The dashboard feature needs improvement
  • It should have a dark mode

Likelihood to Recommend

If the organization has a proper CMDB asset record then BigPanda features can be utilized to their true potential as it has alert correlation capability. The alert can be redirected to the proper support team using the auto-share feature. This wouldn't be the case where asset records are not updated and the Operations have to manually assign the alerts to support groups.
KT
Kaushal Thakur
Site Reliability Engineer in Information Technology at News Corp (10,001+ employees)
Vetted Review
BigPanda
2 years of experience