Overview
What is BILL?
BILL is an online service for SMBs which provides a central dashboard for managing Accounts Receivable, Accounts Payable, and cash flow management. It syncs with all major accounting systems like QuickBooks, Sage, Intaact, and NetSuite.
Bill.com Review
TrustRadius Insights
Beware of BILL's small print. My actual cost of money was 273.75%
Bill.com always holds money for at least one extra day
Horrible Experience
Bill.com
Bill.com Is Worth It
Bill.com Is Great for Bills
Bill.com is #1
This is a good tool to streamline AP.
Terrible Experience that has really damaged my business
Canadian? Bill.com Will Not Work for You. Zero Functionality & Sketchy Support.
Delayed payments, faulty 2FA and unresponsive customer service
Accounting Coordinator Thoughts
Bill.com makes paying bills a snap!
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Reviewer Pros & Cons
Pricing
Essentials
$45
Team
$55
Corporate
$79
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $45 per month
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is BILL?
BILL Features
- Supported: AP and AR Automation
BILL Screenshots
BILL Integrations
BILL Competitors
BILL Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android |
Supported Countries | United States |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(292)Community Insights
- Business Problems Solved
- Pros
- Cons
- Recommendations
Bill.com has proven to be an invaluable tool for organizations looking to streamline their financial operations. Customers have praised the software for its ability to serve as a central repository for all documents and information related to vendors, providing easy access to cash flow and remittance details. With its seamless integration with popular accounting systems like QuickBooks, NetSuite, and Xero, users can easily transfer data between platforms, eliminating the need for manual entry and saving time.
One of the key use cases of Bill.com is its ability to automate the entire accounts payable process. Users have found that they can easily scan vouchers to the website, assign them to vendors, and code them to the appropriate chart of accounts. The software also offers automated approvals, a voucher image library, and the option to facilitate ACH payments or cut physical checks. By digitizing the entire AP process, organizations have successfully moved their entire Accounts Payable function to the cloud using Bill.com, eliminating the need for a physical AP department.
In addition to accounts payable functionality, Bill.com also supports accounts receivable functions. Users have found value in being able to create invoices, route them to clients for approval, and receive payments directly through the platform. This streamlined approach not only simplifies the invoicing process but also allows for more accurate cash forecasting when both AP and AR functions are managed on the same system.
Overall, Bill.com has proven to be a versatile tool that addresses various financial challenges faced by organizations. From automating the invoice approval workflow and enabling a paperless process to providing transparency in check approvals and serving as a central hub for managing accounts payable, this software offers a range of practical solutions. Whether it's eliminating manual processes, improving cash flow management, or ensuring timely payments, Bill.com has emerged as a go-to solution for organizations looking to optimize their financial operations.
Seamless integration with major accounting systems: Users have praised the seamless integration of BILL with major accounting systems, stating that it reduces duplication of work and eliminates approval steps and payment processing delays. Several reviewers have highlighted how this integration feature ensures easy data transfer between different platforms, enhancing efficiency and productivity.
Single repository for vendor invoice submission: The single repository for vendor invoice submission in BILL is highly valued by users. They appreciate the unlimited storage for documents, which assists with audit and control review, making it easier to track and manage financial records. Multiple reviewers have mentioned how this feature improves organization and helps them stay on top of their financial documentation.
Good reporting capability: Users find the reporting capability of BILL to be good. They appreciate how it helps them track and analyze financial data, providing valuable insights for better decision-making. Many customers have expressed satisfaction with this feature, emphasizing its usefulness in managing their finances effectively.
Limited Report Customization: Some users have expressed dissatisfaction with the limited options for customizing reports in Bill.com, stating that they are not robust enough.
Difficulties with Integration: Several users have mentioned difficulties when integrating Bill.com with other systems, such as AP systems integrating to Fixed Assets or GL systems. They feel that the integration capabilities are limited and could be improved.
Slow Problem Resolution and Support Response Time: A number of users have reported that problem resolution and support response time from the software provider are not considered timely. They feel that their issues were not addressed promptly and found the support to be lacking at times.
Users have made several recommendations based on their experience with .com. The three most common recommendations are as follows:
-
Improve handling of credit card transactions: Some users suggest enhancing the functionality of .com when it comes to dealing with credit card transactions. They believe that by making improvements in this area, the software can become even more versatile and useful for businesses.
-
Switch to a different format suitable for cell phones: Several users have recommended switching to a different format that is more mobile-friendly and better suited for use on cell phones. This change would allow users to access and utilize .com's features more conveniently while on the go.
-
Integrate with Quickbooks for better payment management: Many users recommend integrating .com with Quickbooks in order to enhance payment management capabilities. By doing so, businesses can streamline their financial processes and have a more efficient system for managing payments.
Overall, these recommendations highlight ways in which .com can further enhance its functionality and convenience for users.
Attribute Ratings
Reviews
(1-25 of 64)Bill.com holds onto ACH funds for weeks. Beware!
- Invoicing is easy to use and intuitive
- ACH Transfer Times are several weeks unlike the 5-7 days they advertise. From experience, they will put lengthy holds on your funds without explanation.
- From experience, customer Service is unhelpful and misrepresent their policies
Bill.com Review
- By forcing an end customer / client / payee to sign in to pay an invoice it reduces the potential for chargebacks. Clients also retain access to the invoice so we don't need to send another copy as often.
- DBA not the Corp name should appear on merchant statements and almost all invoice templates etc that are scene by anyone.
- In my experience, there is also no way to mark a customer as tax-exempt. The only work around is to make the product tax exempt resulting in inaccurate reporting to the goverment and ultimately an Audit in my experience.
Beware of BILL's small print. My actual cost of money was 273.75%
- email's the invoices
- Misleading offers
- Poor customer response
- lack of follow-up
Bill.com always holds money for at least one extra day
- Simple design
- Payments are never/rarely on time
- Workflow is not modern
Horrible Experience
- recurring charges
- customer support
- integrations
- UX
- transparency
Bill.com
- connecting with vendors
- ACH payments
- Paying invoices
- approvals
- Syncing with Netsuite
- Applying customer credits
- Support Team needs more training
Bill.com Is Worth It
- Customer Serivce
- Ease of Use
- Friendly Interface
- Report customization
- In depth analysis of payements
- Ability to expedite checks
Bill.com Is Great for Bills
- AI recognition of invoice details is helpful
- Bill.com customer support has improved greatly in the year I've used it. I get real humans that call to speak to me directly and know what they're doing to help when I have a question or issue
- Makes invoice approvals easy within various departments
- I would love to be able to make updates or changes to invoice description line items to multiple invoices at a time before having them saved and getting pushed to the next approver. I have several invoices where I need to update details of the invoice description that I would like to do as a batch instead of each time having to hit save and do this each time. For instance, I have invoices that I need to update the date range every 2 weeks for multiple invoices. If I could do this as a group this would be a huge time saver
- Why do we have to manually sync to QBO? It would be cool if we didn't have to do this each time.
Bill.com is #1
- Easy to enter bills, track bills and research bills that have already been paid.
- When approving bills, it allows you to go through each bill, one by one and review the entry against the bill before approving it.
- Keeps a copy of the canceled check with the bill so you can provide/have that information at your fingertips if the bill payment is disputed.
- Sends a copy of the bill with the bill payment.
- Tracks which bill payment checks have cleared.
- It makes it easy to reissue a check if necessary.
- Excellent sync on payables with QBO.
- Excellent, though texting, support.
- The new interface is not as easy to navigate as the old. A great feature of Bill.com is its ability to upload multiple invoices and then parse them out to different vendors. In the old interface, this was simple. With the new one, the program assumes that all documents in an upload are for one vendor and if you are not careful you will spend a lot of time fixing an unfortunate "click".
- The new interface does not seem to do a good job of OCR recognition of bills.
- If you use the accounts receivable part of Bill.com, all payments have to be processed through Bill.com or you will land up with thousands of "open invoices" in Bill.com that are paid in your tax software.
- Problem resolution is not timely.
This is a good tool to streamline AP.
- The approval process is easy to set up.
- Processing invoices from entering it into the system to payment is paperless.
- The integration with the accounting database has worked well.
- Tech support is only available by chat.
- We didn't intend to use Bill.com for cash receipts, so I didn't realize we had received some money until a donor inquired.
Terrible Experience that has really damaged my business
- Integration with Quickbooks
- Options for Recurring ACH
- Terrible Customer Service
- Likely shady business practices of holding customer money longer for profit
- Terrible communication
- They are questionable [in my opinion]
- They hold my money [in my experience]
- They have limited customer support [from what I've seen]
- Not for Canadians at all [I believe]
- Functionality
- Customer service
Delayed payments, faulty 2FA and unresponsive customer service
- No aspect of Bill.com worked well in my experience.
- The two-factor authentication system [seemed to be] faulty, so I was immediately locked out of my account. The verification codes did not send to my phone, despite numerous attempts at troubleshooting. I use 2FA daily and have never encountered trouble before. It seems Bill.com has a unique problem.
- [In my experience,] customer service was slow to respond, and unhelpful when they did. [Their] advice ignored my explanation of what I had already tried and put the onus on me to resolve an issue that originated on their side.
- They declined to offer [what I felt was] a common-sense resolution, instead asking for my passport and bank statements. I cancelled the payment and asked my client to pay through another channel.
Accounting Coordinator Thoughts
- The fact that Bill.com automatically processes most information on the invoice is really helpful - leads to quicker processing
- The "to do list" feature ensures you see the tasks that need to be completed ASAP
- The reports section is very helpful in year end prepping for audits
- Reassigning invoice approvers in bulk - currently there is no process for that. It has to be done manually one by one.
- Sync errors should give more detail on what's causing the issue
- The ability to send checks to international vendors was removed - it'd be great to get that back
Bill.com makes paying bills a snap!
- E-payments: easy to use, the vendor submits their direct deposit info directly.
- QuickBooks Online: works really well with QuickBooks.
- Approvals: easy way to get expenses approved for payment.
- Expediting payments: I would like the option to send a payment for receipt within 24 hours.
better hope you get it right the first time
- Unauthorized users do not have access to your bank account, even if you just forget to authorize them
- In my experience, it is impossible to change email address on account
- In my experience, it is impossible to delete bank account (set as inactive is labeled as delete)
- In my experience, it is nearly impossible to delete Bill.com account
- Help desk chat could not understand my problem
- In my experience, it is impossible to edit account without a customer relationship
Great software for growing companies
- Easy to use
- Affordable
- Flexible
- Payees need to create an account
- Unclear instructions on how to accept payment
- Limited on integrations
Bill.com is a winner!
- The bills always go to the right person. No more slow or missing mail or not knowing who to contact for a payment update.
- The ease of creating invoices. You can create an invoice, attach needed documentation, and add notes to your customers
- User friendly website. We are still new to using bill.com but the website is very easy to figure out and navigate
- ACH payments built in. No more missing checks in the mail!
- We are still new to using the software so there is always a learning curve
- AP automation
- Centralized AP inbox
- Paperless
- Approval workflow
- Bill payment
- Inbox management - I spent much more time managing AP bills (compared to finance email address) because Bill.com pulled picture files, email signatures, even duplicate invoices.
- If you have multiple entities, there should an option to transfer an invoice to another Bill.com inbox. I had vendors that would send to the wrong email address regularly or just cc all our bill.com inboxes, thus substantially slowing my team down and adding work.
Bill.com works!
- Accounts payable
- Accounts receivable
- Connecting vendors
- Adding W-9s as part of the vendor onboarding process
- Pay faster feature should be available when paying bills through the app
- They create the bill if it is simple
- They have simple functionality of checking
- You can see which bills have not been sync
- Providing more customization to match other systems
- Their support knowing more about the product and not trying to change fixed asset to a cash account
- Their support actually being easy to work with and get in touch with to resolve solutions
Bill.com - most user friendly site!
- Site is user friendly
- Site is easy to upload invoices to
- Bill.com has all the options to make communication to customers easy and clear
- More options for managing customers
- Simpler way to add customers to our account
- More admin options
Highly advise against this tool
- domestic ACH only
- Extremely slow payment processing times. Sometimes more than a week for international vendors and they won't provide a reason for this.
- Terribly generic customer service. Canned responses and their strategy is to send you links to generic articles [that feel] haphazardly written.
- Very manual invite process. You cannot send a bulk invite, it must be done one-by-one which is very time consuming if you have to add more than 10 people in a month.
- Cannot assign more than one approver at a time. This is unacceptable when you've imported 600 invoices and need to assign [and] approve one-by-one.
- Can only make 84 payments at a time per batch.
- International vendors cannot log in to see their activity. Our international vendors are blind to anything having to do with their monthly invoices and payments.
Bill.com Review
- Nothing on my part.
- Support needs to be free and answer your questions for free.
Huge Time and Money Saver!!
- Eliminates the need for an accounts person.
- The ability to have multiple signers on the checks. Multiple people can be required to approve the check before it can be paid.
- Access Bill.com anywhere. They even have a good app to use.
- A better understanding of the pricing model would be nice.
- I wish it integrated better with QuickBooks. Bill.com tries to integrate but it struggles to do a good job.