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BILL

BILL
Formerly Bill.com

Overview

What is BILL?

BILL is an online service for SMBs which provides a central dashboard for managing Accounts Receivable, Accounts Payable, and cash flow management. It syncs with all major accounting systems like QuickBooks, Sage, Intaact, and NetSuite.

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Recent Reviews

TrustRadius Insights

Bill.com has proven to be an invaluable tool for organizations looking to streamline their financial operations. Customers have praised …
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Horrible Experience

3 out of 10
August 17, 2022
We subscribed to Bill.com to complement our Quickbooks.com accounting system and use mainly the Accounts Payable and Receivable features. …
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Bill.com

6 out of 10
July 14, 2022
We needed a solution for our payables and bill.com fit the bill. The volume that we process (800+ per week) seems to cause problem with …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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Essentials

$45

Cloud
per user/per month

Team

$55

Cloud
per user/per month

Corporate

$79

Cloud
per user/per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.bill.com/product/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $45 per month
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Product Details

What is BILL?

BILL (NYSE: BILL) is a financial operations platform for small and midsize businesses (SMBs). For SMBs, BILL automates finance so businesses can thrive. The integrated platform helps businesses to more efficiently control their payables, receivables and spend and expense management. Businesses can use BILL’s proprietary member network of millions to pay or get paid faster. Headquartered in San Jose, California, BILL is a partner of U.S. financial institutions, accounting firms, and accounting software providers.

BILL Features

  • Supported: AP and AR Automation

BILL Screenshots

Screenshot of BILL’s central dashboard, which displays upcoming bills, invoices, and ingoing and outgoing payments.Screenshot of BILL automatically pulls in bills via email and automatically starts the process. It also checks for duplicate invoices by looking at the invoice numbers and payment amounts to flag questionable invoices.Screenshot of BILL's desktop and mobile applications so users' teams can review invoices and send payments on-the-go.Screenshot of BILL’s mobile app, which can be used to review invoices, add comments, and approve from anywhere.Screenshot of The overview screen, where the status of invoices can be reviewed to get a bird’s eye view of tasks.

BILL Competitors

BILL Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesUnited States

Frequently Asked Questions

BILL is an online service for SMBs which provides a central dashboard for managing Accounts Receivable, Accounts Payable, and cash flow management. It syncs with all major accounting systems like QuickBooks, Sage, Intaact, and NetSuite.

BILL starts at $45.

Melio, AvidXchange, and Tipalti are common alternatives for BILL.

Reviewers rate Payment Audit Trail highest, with a score of 3.6.

The most common users of BILL are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(292)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Bill.com has proven to be an invaluable tool for organizations looking to streamline their financial operations. Customers have praised the software for its ability to serve as a central repository for all documents and information related to vendors, providing easy access to cash flow and remittance details. With its seamless integration with popular accounting systems like QuickBooks, NetSuite, and Xero, users can easily transfer data between platforms, eliminating the need for manual entry and saving time.

One of the key use cases of Bill.com is its ability to automate the entire accounts payable process. Users have found that they can easily scan vouchers to the website, assign them to vendors, and code them to the appropriate chart of accounts. The software also offers automated approvals, a voucher image library, and the option to facilitate ACH payments or cut physical checks. By digitizing the entire AP process, organizations have successfully moved their entire Accounts Payable function to the cloud using Bill.com, eliminating the need for a physical AP department.

In addition to accounts payable functionality, Bill.com also supports accounts receivable functions. Users have found value in being able to create invoices, route them to clients for approval, and receive payments directly through the platform. This streamlined approach not only simplifies the invoicing process but also allows for more accurate cash forecasting when both AP and AR functions are managed on the same system.

Overall, Bill.com has proven to be a versatile tool that addresses various financial challenges faced by organizations. From automating the invoice approval workflow and enabling a paperless process to providing transparency in check approvals and serving as a central hub for managing accounts payable, this software offers a range of practical solutions. Whether it's eliminating manual processes, improving cash flow management, or ensuring timely payments, Bill.com has emerged as a go-to solution for organizations looking to optimize their financial operations.

Seamless integration with major accounting systems: Users have praised the seamless integration of BILL with major accounting systems, stating that it reduces duplication of work and eliminates approval steps and payment processing delays. Several reviewers have highlighted how this integration feature ensures easy data transfer between different platforms, enhancing efficiency and productivity.

Single repository for vendor invoice submission: The single repository for vendor invoice submission in BILL is highly valued by users. They appreciate the unlimited storage for documents, which assists with audit and control review, making it easier to track and manage financial records. Multiple reviewers have mentioned how this feature improves organization and helps them stay on top of their financial documentation.

Good reporting capability: Users find the reporting capability of BILL to be good. They appreciate how it helps them track and analyze financial data, providing valuable insights for better decision-making. Many customers have expressed satisfaction with this feature, emphasizing its usefulness in managing their finances effectively.

Limited Report Customization: Some users have expressed dissatisfaction with the limited options for customizing reports in Bill.com, stating that they are not robust enough.

Difficulties with Integration: Several users have mentioned difficulties when integrating Bill.com with other systems, such as AP systems integrating to Fixed Assets or GL systems. They feel that the integration capabilities are limited and could be improved.

Slow Problem Resolution and Support Response Time: A number of users have reported that problem resolution and support response time from the software provider are not considered timely. They feel that their issues were not addressed promptly and found the support to be lacking at times.

Users have made several recommendations based on their experience with .com. The three most common recommendations are as follows:

  1. Improve handling of credit card transactions: Some users suggest enhancing the functionality of .com when it comes to dealing with credit card transactions. They believe that by making improvements in this area, the software can become even more versatile and useful for businesses.

  2. Switch to a different format suitable for cell phones: Several users have recommended switching to a different format that is more mobile-friendly and better suited for use on cell phones. This change would allow users to access and utilize .com's features more conveniently while on the go.

  3. Integrate with Quickbooks for better payment management: Many users recommend integrating .com with Quickbooks in order to enhance payment management capabilities. By doing so, businesses can streamline their financial processes and have a more efficient system for managing payments.

Overall, these recommendations highlight ways in which .com can further enhance its functionality and convenience for users.

Attribute Ratings

Reviews

(1-25 of 64)
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Score 1 out of 10
Vetted Review
Verified User
Our only experience is using them for ACH and credit card accounts receivable and I would NOT recommend them. From experience, they withhold funds without explanation for weeks past their advertised processing time of 5-7 days for ACH. In my opinion, customer service is unhelpful and does not offer explanations for why your funds are being held. Personally, we have lost hundreds of thousands of dollars working with them the past 6 weeks. For the previous 2 years they did not do this.
December 02, 2023

Bill.com Review

Craig Saling | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Incentivized
Bill.com is great for paying bills and getting approvals from more than one party within an organization. However, I believe you will piss off all your vendors in doing so because bill.com makes money on floating your payments for 7-10 extra days in my opinoin. In my experienc, I would never use bill.com for accounts receivable since they do not have the ability to mark a client as tax exempt or for your DBA to appear on a merchant statement instead of your corporate name in my experience.
August 17, 2022

Horrible Experience

Score 3 out of 10
Vetted Review
Verified User
Suited for companies who have a full-time person dedicated to dealing with this software, and looking to centralize payments in one place. Not suited for companies looking to simplify their AP, AR processes.
July 14, 2022

Bill.com

Score 6 out of 10
Vetted Review
Verified User
bill.com works well for small businesses that need to get a handle on payables and receivables. As for large volume, we have experienced loss of data when syncing to Netsuite and with the lack of support it causes major headaches.
Score 9 out of 10
Vetted Review
Verified User
For an organization that does not have a robust accounts payable, Bill.com is very user friendly in allowing a small team deliver an exceptional product by delivering payments to vendors in an accurate and timely manner. They allow for plenty of inputs so vendors can be customized in how they are paid.
Score 6 out of 10
Vetted Review
Verified User
Bill.com is well suited for working remotely. There isn't really a scenario that I can think of where it's less appropriate. I think it is a great tool and would recommend it highly especially having worked with other software for payment processing.
Lynne Fedorick | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
I wouldn't ever recommend Bill.com. [In my experience] there are just too many issues for people trying to get paid. If you are in Canada, there are several other options you can choose that work well and efficiently. Paypal, Quickbooks, or e-transfer are much better solutions. [In my opinion,] Bill.com seems really sketchy and I am surprised that they are allowed to operate as they do.
Score 1 out of 10
Vetted Review
Verified User
[...] My problems [are] related to accessing my account in the first place, and since, a week after my email to customer service, they still could not offer a resolution, I would not recommend Bill.com under any circumstances. I would need to be reassured that they have comprehensively upgraded their 2FA process and employed a larger customer service team before considering using Bill.com to receive payments again.
Deanna Williamson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We only use the application for payables so I can't really comment on the receivable feature, but Bill.com meets our AP needs and it is reliable and easy to use. The connection to QuickBooks is a nice feature that syncs in realtime.
Sura Hart | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
It's great for a growing company with different payees. It's very flexible for paying different types of people, vendors, etc. Back-end is easy to understand. Integrates with a number of CRMs. It's less appropriate for paying individuals (rather than companies) as it can be difficult for them to understand that they need to create an account.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
It depends, Bill.com certainly has a strong reputation and I agree it can be a great solution in the right scenario but I think the implementation and initial setup are critical and need to be well thought out based on the setup of the organization you are a part of.
May 01, 2021

Bill.com works!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Bill.com is well suited for an organization that has a high volume of accounts payable activity. It is not suited for anyone who only pays less than 5 bills a month as the cost of using it is expensive. But it is very cost effective for clients with a high volume of AP or AR activity
Score 1 out of 10
Vetted Review
Verified User
Incentivized
If you do not have any special projects, fixed assets, or complexity in your system or your processes then bill.com would be appropriate for you. If you do have any other third parties, consultants, and custom fields needed within your accounts payable bill. Then I would not recommend bill.com because even though they do have some of the APIs to get this accomplished, their customer service does not want to put forth the work to help the client. They do not work with the client's software consultants either which makes the resolution time longer. For example, I have a client that has been waiting for a resolution from bill.com for 5 months and bill.com does not operate with anyone but the client so this is hard because the client does not have the knowledge of integrations (they shouldn't need that knowledge to be assisted that is why they hired a support team)
Score 1 out of 10
Vetted Review
Verified User
I would only recommend Bill.com for a very small company that pays and receives funds only within the United States. [I think] this software is a nightmare for anything international. It is also not nearly robust enough to handle more than a handful of new vendors monthly. Everything about this system is manual and will not be able to scale with your company. We will be changing our software next month because of all the bottlenecks this has created for our company.
March 19, 2021

Bill.com Review

Score 1 out of 10
Vetted Review
Verified User
Support want to charge you to answer your question. They don't do what they say when they say you can have direct deposit for free. I would not recommend them to anyone.
September 11, 2020

Huge Time and Money Saver!!

JaCoby Marston, CPA | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Bill.com is perfect for the small business that has a small staff and those staff wear many different hats. Bill.com eliminates the need to have someone in charge of cutting checks and paying the bills. Bill.com is super easy to use and the pricing is very inexpensive. As my company has grown, I am glad that we use Bill.com. I have saved many hours because of how easy it is to use. My vendors have no problems with using Bill.com. I also love that Bill.com has the check and balance feature where it is required for the bill to be approved by a manager before the check can be paid. This is a nice level of security.
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