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BILL

BILL
Formerly Bill.com

Overview

What is BILL?

BILL is an online service for SMBs which provides a central dashboard for managing Accounts Receivable, Accounts Payable, and cash flow management. It syncs with all major accounting systems like QuickBooks, Sage, Intaact, and NetSuite.

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Recent Reviews

TrustRadius Insights

Bill.com has proven to be an invaluable tool for organizations looking to streamline their financial operations. Customers have praised …
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Horrible Experience

3 out of 10
August 17, 2022
We subscribed to Bill.com to complement our Quickbooks.com accounting system and use mainly the Accounts Payable and Receivable features. …
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Bill.com

6 out of 10
July 14, 2022
We needed a solution for our payables and bill.com fit the bill. The volume that we process (800+ per week) seems to cause problem with …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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Essentials

$45

Cloud
per user/per month

Team

$55

Cloud
per user/per month

Corporate

$79

Cloud
per user/per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.bill.com/product/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $45 per month
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Product Details

What is BILL?

BILL (NYSE: BILL) is a financial operations platform for small and midsize businesses (SMBs). For SMBs, BILL automates finance so businesses can thrive. The integrated platform helps businesses to more efficiently control their payables, receivables and spend and expense management. Businesses can use BILL’s proprietary member network of millions to pay or get paid faster. Headquartered in San Jose, California, BILL is a partner of U.S. financial institutions, accounting firms, and accounting software providers.

BILL Features

  • Supported: AP and AR Automation

BILL Screenshots

Screenshot of BILL’s central dashboard, which displays upcoming bills, invoices, and ingoing and outgoing payments.Screenshot of BILL automatically pulls in bills via email and automatically starts the process. It also checks for duplicate invoices by looking at the invoice numbers and payment amounts to flag questionable invoices.Screenshot of BILL's desktop and mobile applications so users' teams can review invoices and send payments on-the-go.Screenshot of BILL’s mobile app, which can be used to review invoices, add comments, and approve from anywhere.Screenshot of The overview screen, where the status of invoices can be reviewed to get a bird’s eye view of tasks.

BILL Competitors

BILL Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesUnited States

Frequently Asked Questions

BILL is an online service for SMBs which provides a central dashboard for managing Accounts Receivable, Accounts Payable, and cash flow management. It syncs with all major accounting systems like QuickBooks, Sage, Intaact, and NetSuite.

BILL starts at $45.

Melio, AvidXchange, and Tipalti are common alternatives for BILL.

Reviewers rate Payment Audit Trail highest, with a score of 3.6.

The most common users of BILL are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(292)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Bill.com has proven to be an invaluable tool for organizations looking to streamline their financial operations. Customers have praised the software for its ability to serve as a central repository for all documents and information related to vendors, providing easy access to cash flow and remittance details. With its seamless integration with popular accounting systems like QuickBooks, NetSuite, and Xero, users can easily transfer data between platforms, eliminating the need for manual entry and saving time.

One of the key use cases of Bill.com is its ability to automate the entire accounts payable process. Users have found that they can easily scan vouchers to the website, assign them to vendors, and code them to the appropriate chart of accounts. The software also offers automated approvals, a voucher image library, and the option to facilitate ACH payments or cut physical checks. By digitizing the entire AP process, organizations have successfully moved their entire Accounts Payable function to the cloud using Bill.com, eliminating the need for a physical AP department.

In addition to accounts payable functionality, Bill.com also supports accounts receivable functions. Users have found value in being able to create invoices, route them to clients for approval, and receive payments directly through the platform. This streamlined approach not only simplifies the invoicing process but also allows for more accurate cash forecasting when both AP and AR functions are managed on the same system.

Overall, Bill.com has proven to be a versatile tool that addresses various financial challenges faced by organizations. From automating the invoice approval workflow and enabling a paperless process to providing transparency in check approvals and serving as a central hub for managing accounts payable, this software offers a range of practical solutions. Whether it's eliminating manual processes, improving cash flow management, or ensuring timely payments, Bill.com has emerged as a go-to solution for organizations looking to optimize their financial operations.

Seamless integration with major accounting systems: Users have praised the seamless integration of BILL with major accounting systems, stating that it reduces duplication of work and eliminates approval steps and payment processing delays. Several reviewers have highlighted how this integration feature ensures easy data transfer between different platforms, enhancing efficiency and productivity.

Single repository for vendor invoice submission: The single repository for vendor invoice submission in BILL is highly valued by users. They appreciate the unlimited storage for documents, which assists with audit and control review, making it easier to track and manage financial records. Multiple reviewers have mentioned how this feature improves organization and helps them stay on top of their financial documentation.

Good reporting capability: Users find the reporting capability of BILL to be good. They appreciate how it helps them track and analyze financial data, providing valuable insights for better decision-making. Many customers have expressed satisfaction with this feature, emphasizing its usefulness in managing their finances effectively.

Limited Report Customization: Some users have expressed dissatisfaction with the limited options for customizing reports in Bill.com, stating that they are not robust enough.

Difficulties with Integration: Several users have mentioned difficulties when integrating Bill.com with other systems, such as AP systems integrating to Fixed Assets or GL systems. They feel that the integration capabilities are limited and could be improved.

Slow Problem Resolution and Support Response Time: A number of users have reported that problem resolution and support response time from the software provider are not considered timely. They feel that their issues were not addressed promptly and found the support to be lacking at times.

Users have made several recommendations based on their experience with .com. The three most common recommendations are as follows:

  1. Improve handling of credit card transactions: Some users suggest enhancing the functionality of .com when it comes to dealing with credit card transactions. They believe that by making improvements in this area, the software can become even more versatile and useful for businesses.

  2. Switch to a different format suitable for cell phones: Several users have recommended switching to a different format that is more mobile-friendly and better suited for use on cell phones. This change would allow users to access and utilize .com's features more conveniently while on the go.

  3. Integrate with Quickbooks for better payment management: Many users recommend integrating .com with Quickbooks in order to enhance payment management capabilities. By doing so, businesses can streamline their financial processes and have a more efficient system for managing payments.

Overall, these recommendations highlight ways in which .com can further enhance its functionality and convenience for users.

Attribute Ratings

Reviews

(26-50 of 64)
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Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Integration with ERP.
  • Simple to use for both users and vendors.
  • Easy vendor creation.
  • Approvals are limited. We were unable to create custom approval flows based on the type of expense/department.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Integrate with QuickBooks.
  • Allow you to run payments without seeing full account numbers.
  • Control over what account the deposits show in QuickBooks.
  • Be able to specify a specific payment to run every month but not all invoices for a particular customer.
  • Tie into Connectwise (right now I have to do multiple syncs to get information back and forth between 3 programs).
  • Auto payments with credit cards would be nice.
Paula Bledsoe | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Document management.
  • Syncs with Quickbooks Desktop and QBO.
  • Sends invoices and allows automatic payments.
  • There is an issue with syncing all the data from a QBO invoice to Bill.com. It does not transfer billable expenses to the Bill.com copy.
  • It does not sync a copy of the bill or invoice to QBO.
Score 9 out of 10
Vetted Review
ResellerIncentivized
  • Email Inbox for Vendor Invoices allows for more streamlined Procure to Pay cycle
  • Excellent Sync with Sage Intacct allows for enhanced reporting capabilities
  • Approvals are well built allowing for strong audit trails
  • Would love to see posting to GL per transaction for Sage Intacct sync, not just daily
  • Better built phone application for accountant users
  • Support can be lacking at times
Erin Leonard | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Extremely easy to pay your bills, as well as keep our payment history organized and correctly categorized.
  • Easy to set permissions, and manage who does what in the platform.
  • Easy to cancel or edits payments, input new vendors, make adjustments, integrate with QuickBooks, etc.
  • I literally have no complaints about Bill.com.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Approval workflow is perfect for ensuring everyone who needs to approve a bill does.
  • Syncs with our financial software so that all jobs, accounts, bills, and payments sync (no double entry).
  • The payment process is simple and gives us the ability to mark Paid, Print Check, e-Payment, or Send ACH. We also feel very secure knowing the security measures Bill.com implements.
  • The invoicing portal (inbox) allows us to email all incoming invoices. The system reads much of the data for us, saving time.
  • The only issue we have is that Bill.com does not sync purchase orders from our financial software, so we cannot easily match an invoice (often a progress payment) to the purchase order. We have to use a PO clearing account in our software which simply adds some data entry. If they had this integration, the software would be perfect.
  • The only other feature I would like to see improved is their reporting (though this has greatly improved over the past few months). They have added more filtering and reporting features.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Billing and payments are completely automated, which makes the process very easy and hands-off for users.
  • Setup was very simple. I just created an account and provided my bank details and have never logged in to the platform again.
  • The email notifications letting me know about approved reimbursements are reliable, convenient, and helpful.
  • Currently, our company uses a different platform to submit expenses, we only use bill.com to receive them. So perhaps this isn't actually a place where bill.com could improve, but the expense submission process may not have been robust enough for our company.
  • The bill.com platform wasn't the most beautiful or pleasing to use, but this is a minor fault.
  • I'd love a way to set up recurring payments (e.g., my phone bill is reimbursed each month).
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Scales along with our network
  • QuickBooks integration
  • Easy for our payables to sign up to get paid
  • It's not clear how to get to some features
  • I often have to dig a bit to find certain areas of the website
  • When synchronizing from QuickBooks it carries over everything with it, so it's sometimes hard to find what you're looking for
Carl Grivakis | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Bill.com allows me to conveniently track money due to my business from a couple of my own clients, it allows me to review transactions afterward for my own bookkeeping.
  • Bill.com sends out messages and reminders when payments are coming in, and allows me to plan for follow-ups and reminders to clients that come due or are late in making payments.
  • Bill.com allows me to send invoices directly to my client to be processed, as simple as taking a picture and uploading it.
  • There is no channel of communication to the client through the app, I can only take notes on individual invoices, or 'resend' the invoice to the client as a reminder.
  • I've been signed up with Bill.com to collect payment from one vendor, and another had found me on there as well, but I can't easily find a way to use it for more of my own invoicing to other/all clients.
Alicia Gates, CPA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Bill.com allows anyone who has the dedicated bill.com email address for the company to send bills directly to Bill.com. This means clients, vendors, automated bill reminders - all of those can be emailed directly to bill.com. There's no need for a "special portal" for these to go through - ANYONE can send them there. And, if you have something that you need to add that is on your desktop, great! Just drag and drop, and it's added. It makes getting the bills a very simple process.
  • The approval process for Bill.com is great. You can set one or multiple approvers, you can customize it for just certain vendors need approval, or just amounts over a certain threshold, with a variety of combinations in between. This is really nice for clients who don't want to approve every bill they send you, but maybe they want to double check bills over $5,000.
  • The variety of email preferences you can set up for Bill.com is amazing. You can set it so anytime you receive something new, you get an email. Or maybe every time there's an approved bill - you get an email. Maybe you only want updates once a week, or on certain days of the week - you can do that too! It's whatever you need to see to be the most efficient, Bill.com will notify you by email however you want them to. It's great because nothing slips through the cracks.
  • Voiding a bill in Bill.com is easy, but unfortunately, the void doesn't sync automatically to QuickBooks Online (unlike bill and bill payments, which do automatically sync). Bill.com is great in always telling you exactly what to do to correct it in your QuickBooks Online software, but it would nice if there weren't extra steps you had to take when this happens.
  • Bill.com only sends the first page of a bill with a check. Typically this isn't a problem, but in some instances, it's necessary for more than 1 page to be sent. It would be nice if Bill.com had a checkbox selection option to print up to a set number of pages (maybe up to 5) for an additional fee. Having the option would be great so I don't have to jump through hoops with other methods to try to get a bill paid, all because I need more than 1 page to go with the check.
Joshua Duke | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User
Incentivized
  • Detailed invoices.
  • Followup emails for past due invoices.
  • Dashboard for all outstanding and paid invoices.
  • Better notification of when a bill was paid.
  • Notification if email invoice was not received by customer.
  • Wants too much information to setup an account in the system.
November 11, 2015

Chill and pay your bill

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • The inbox is a convenient way of receiving bills as it extracts attachments from the incoming email converting them to the bills ready to process, it has an option to fax the bill directly to the inbox, and, my personal favorite, convenient drag-and-drop option for easily uploading documents to the inbox.
  • OCR feature is amazing, it converts images to text and this enhances the search option making it easy to find documents by typing something that's in them into the search field.
  • The "Most Recently Used" feature is a very convenient tool to quickly getting back to the previous documents that you have worked on.
  • Bill.com could improve on account selection when entering bills. In other words, if you do not have in mind a specific account, you will most likely have to go through the whole chart of accounts to find the suitable one. The type-in search is a bit too specific as typing in a parent account does not show its sub accounts if their name does not start the same way as the parent account.
Tina Gregory | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Seamless integration with major accounting systems and applications and intelligent, built-in workflow. This reduces duplication of work, skipped approval steps and delay in payment processing.
  • Bill.com enables single repository storage for vendor invoice submission, unlimited storage for documents and good reporting capability. This assists with audit and control review.
  • Bill.com provides live chat and call back capability from a knowledgeable customer service team. This is critically important, since accounting system synchronization is a complex matter and occasionally sync errors require some guidance to clear.
  • Bill.com integrates well with 1099 preparation applications, which is critical at year end and saves data entry time when preparing these required forms.
  • The credit memo processing features in Bill.com could be built-out more fully.
  • Additional report customization would be helpful.
  • Batch-processing transaction capability could be developed.
August 19, 2015

In love with bill.com

Score 10 out of 10
Vetted Review
ResellerIncentivized
  • As mentioned previously, it's a paperless solution. That alone is a huge selling point!
  • My clients can have multi-level approval processes in place, should that be important to them. (such as department supervisor first, and CEO as the second approver)
  • Vendor payments can be set up ahead of time, so that you will never have another late payment again.
  • Each client has a dedicated fax number and a dedicated email for their bill.com account, making it easy to put A/P processes in place for clients and vendors alike.
  • On the A/R side, invoicing customers and being paid electronically is fantastic! I personally use bill.com to automatically invoice my clients each month; and I'm automatically paid as well.
  • Accounts Receivable is good, but not great. The biggest problem for clients is attempting to manage A/R from the bill.com portal when their staff does not have access to the accounting software. In QB, jobs are added as sub-names to Customers for easy management of multiple projects. In bill.com those jobs are synced (and appear to be) separate Customers, not jobs associated with Customers.
  • I'm not a fan of the reports in bill.com, but I don't personally see that as an issue because I can run reports in the accounting software.
Score 1 out of 10
Vetted Review
Verified User
  • Bill.com provided an efficient way for us to pay our contractors on time.
  • Integrated well with QuickBooks.
  • First impressions matter. I'd rather work with a company that acts professionally even if it means I have to spend time researching alternative products.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Paperless storage of bills and other important documents, as well as, easy uploading - either directly in Bill.com or e-mail
  • Easy setup of users and specific roles and payment audit trail solves issues with paperless internal controls
  • ACH/ePayments allows payments to be received faster than a typical A/P collection process
  • International ACH payment processing
  • Improve report customization
  • Ability to download and export (Excel) Payables>Pay screen to help with cash flow forecasting
  • Improve detail on sync error status - not enough explanation on sync errors. Once you select the error (i.e. bill) it brings you to the transactions, and even if you don't fix the error it states the error was resolved, BUT the error was not resolved. Very confusing.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Bill.com makes it very easy to store and retrieve copies of vendor bills electronically making it easy to work remotely and more efficiently for all.
  • Bill.com syncs well with QuickBooks Enterprise avoiding duplicate work.
  • Bill.com makes it very easy for payers to approve and process bill payments; no manual payments to set up via a bank account, no manual checks to print and mail, etc.
  • When transitioning from QuickBooks Enterprise to QuickBooks Online, the conversion process with Bill.com can be very cumbersome and time consuming. We lost a lot of hours in time spent fixing all variances between Bill.com and QuickBooks due to the conversion process.
  • Bill.com is not able to handle three layers of hierarchy in customer accounts when syncing with QuickBooks Online. This was not an issue when we were using QuickBooks Enterprise. There is a manual workaround we can follow but it adds time to the process and is manual which brings the potential for human error.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Sync with Quickbooks eliminates double entry.
  • Invoices themselves are linked in system.
  • Can pay from anywhere.
  • The screen is a little hard to navigate since there are many options on how to enter an invoice. I would prefer seeing a menu driven system sort of like QuickBooks that would be easier for my clients.
April 06, 2015

Bill.com review

Claire Auslen, QuickBooks Expert | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Click and drag to enter bills
  • Cimple paying options
  • Getting rid of things that no longer belong there, for example, invoices I sent in 2013 that were paid to me directly.
  • It's hard to know what my bank balance will be after the bills are paid. Why couldn't the paid bills show up in the bank account date when they will be paid?
April 04, 2015

Bill.com SPS

Jennifer Corcoran | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Bill.com makes it easy to upload vendor bills and enter into Bill.com for payment
  • It is easy to find outstanding bills and vendors
  • Easy to find uncleared checks
  • Very easy sync with QuickBooks
  • I wouldn't mind being able to cut and paste details from bills into the bill entry screen.
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