Bill.com holds onto ACH funds for weeks. Beware!
We use this to process A/R only, both for treatment financed in-house and for billing consulting clients.
Starting at $45 per month
View PricingOverview
What is BILL?
BILL is an online service for SMBs which provides a central dashboard for managing Accounts Receivable, Accounts Payable, and cash flow management. It syncs with all major accounting systems like QuickBooks, Sage, Intaact, and NetSuite.
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CEO (Chief Executive Officer)
Santa Barbara Cash Register (Computer Networking, 1-10 employees)
Pricing
Essentials
$45
Cloud
per user/per month
Team
$55
Cloud
per user/per month
Corporate
$79
Cloud
per user/per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.bill.com/product/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $45 per month
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is BILL?
BILL (NYSE: BILL) is a financial operations platform for small and midsize businesses (SMBs). For SMBs, BILL automates finance so businesses can thrive. The integrated platform helps businesses to more efficiently control their payables, receivables and spend and expense management. Businesses can use BILL’s proprietary member network of millions to pay or get paid faster. Headquartered in San Jose, California, BILL is a partner of U.S. financial institutions, accounting firms, and accounting software providers.
BILL Features
- Supported: AP and AR Automation
BILL Screenshots
BILL Integrations
BILL Competitors
BILL Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | United States |
Frequently Asked Questions
BILL is an online service for SMBs which provides a central dashboard for managing Accounts Receivable, Accounts Payable, and cash flow management. It syncs with all major accounting systems like QuickBooks, Sage, Intaact, and NetSuite.
BILL starts at $45.
Reviewers rate Payment Audit Trail highest, with a score of 3.6.
The most common users of BILL are from Small Businesses (1-50 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Bill.com has proven to be an invaluable tool for organizations looking to streamline their financial operations. Customers have praised the software for its ability to serve as a central repository for all documents and information related to vendors, providing easy access to cash flow and remittance details. With its seamless integration with popular accounting systems like QuickBooks, NetSuite, and Xero, users can easily transfer data between platforms, eliminating the need for manual entry and saving time.
One of the key use cases of Bill.com is its ability to automate the entire accounts payable process. Users have found that they can easily scan vouchers to the website, assign them to vendors, and code them to the appropriate chart of accounts. The software also offers automated approvals, a voucher image library, and the option to facilitate ACH payments or cut physical checks. By digitizing the entire AP process, organizations have successfully moved their entire Accounts Payable function to the cloud using Bill.com, eliminating the need for a physical AP department.
In addition to accounts payable functionality, Bill.com also supports accounts receivable functions. Users have found value in being able to create invoices, route them to clients for approval, and receive payments directly through the platform. This streamlined approach not only simplifies the invoicing process but also allows for more accurate cash forecasting when both AP and AR functions are managed on the same system.
Overall, Bill.com has proven to be a versatile tool that addresses various financial challenges faced by organizations. From automating the invoice approval workflow and enabling a paperless process to providing transparency in check approvals and serving as a central hub for managing accounts payable, this software offers a range of practical solutions. Whether it's eliminating manual processes, improving cash flow management, or ensuring timely payments, Bill.com has emerged as a go-to solution for organizations looking to optimize their financial operations.
Seamless integration with major accounting systems: Users have praised the seamless integration of BILL with major accounting systems, stating that it reduces duplication of work and eliminates approval steps and payment processing delays. Several reviewers have highlighted how this integration feature ensures easy data transfer between different platforms, enhancing efficiency and productivity.
Single repository for vendor invoice submission: The single repository for vendor invoice submission in BILL is highly valued by users. They appreciate the unlimited storage for documents, which assists with audit and control review, making it easier to track and manage financial records. Multiple reviewers have mentioned how this feature improves organization and helps them stay on top of their financial documentation.
Good reporting capability: Users find the reporting capability of BILL to be good. They appreciate how it helps them track and analyze financial data, providing valuable insights for better decision-making. Many customers have expressed satisfaction with this feature, emphasizing its usefulness in managing their finances effectively.
Limited Report Customization: Some users have expressed dissatisfaction with the limited options for customizing reports in Bill.com, stating that they are not robust enough.
Difficulties with Integration: Several users have mentioned difficulties when integrating Bill.com with other systems, such as AP systems integrating to Fixed Assets or GL systems. They feel that the integration capabilities are limited and could be improved.
Slow Problem Resolution and Support Response Time: A number of users have reported that problem resolution and support response time from the software provider are not considered timely. They feel that their issues were not addressed promptly and found the support to be lacking at times.
Users have made several recommendations based on their experience with .com. The three most common recommendations are as follows:
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Improve handling of credit card transactions: Some users suggest enhancing the functionality of .com when it comes to dealing with credit card transactions. They believe that by making improvements in this area, the software can become even more versatile and useful for businesses.
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Switch to a different format suitable for cell phones: Several users have recommended switching to a different format that is more mobile-friendly and better suited for use on cell phones. This change would allow users to access and utilize .com's features more conveniently while on the go.
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Integrate with Quickbooks for better payment management: Many users recommend integrating .com with Quickbooks in order to enhance payment management capabilities. By doing so, businesses can streamline their financial processes and have a more efficient system for managing payments.
Overall, these recommendations highlight ways in which .com can further enhance its functionality and convenience for users.
Attribute Ratings
Reviews
(51-64 of 64)Companies can't remove reviews or game the system. Here's why
April 04, 2015
Bill.com
Score 8 out of 10
Vetted Review
Verified User
- It is fairly easy to use and syncs very well with QuickBooks.
- Customer support is very helpful.
- It also provides a trail of what your client has paid and when. It helps with avoiding double payments.
- When information is inadvertently deleted, there is no notification.
- If there is no name on a check, it can still be issued.
April 03, 2015
Bill.com - Accounts payable all in one place
- Approval chains - lightens up the need for manual email follow-up and assures a documented time-stamped record of invoice approval.
- Syncs with QuickBooks - easy on data entry, user friendly.
- Customer support - By far, Bill.com has the best support team, staffed with knowledgeable consultants eager to solve any issues. Their chat feature is awesome.
- Easy to upload images, multiple methods.
- I'd like to see memorized approval chain templates, not necessarily what was last set for the vendor.
- Quicker e-payments without having to pay extra money for an "overnight" transaction. Sometimes when processing payments on a Friday - our ePayments do not get scheduled to process/deposit until the following Thursday.
April 03, 2015
Bill.com lets you give up check writing.
- Bill.com lets us email bills directly to Bill.com, this feature saves us lots of time because we don't have to sort through tons of e-mails to find our clients accounts payable items.
- The digital copies it saves are easy to read and find.
- Easy communication between users and approvers.
- It would be great if you could [pay] by via credit card in Bill.com.
- I would like the feature to allow users pay approved bills with limitations.
April 03, 2015
I Heart Bill.com!
- Having all of the bills and bill payment history available online makes it so much easier for our clients, and ourselves as well. It takes away that need to be in one physical location where the bills are kept, or where there is one computer with the software on it that keeps all of the bills/bill payment information.
- Importing bills into Bill.com is a breeze - I love the drag and drop feature! Bill.com makes it so easy to get the bills loaded and paid. My clients can also e-mail the bills to Bill.com themselves, or have me do it, and I really like how you can opt to have the e-mail as a page as well, in case you want to attach it to the bill as back-up.
- Bill.com's chat feature for their support is another fantastic feature. I highly recommend my clients use it if they ever need any help. Bill.com support employees are always friendly, the wait is never very long at all (1-2 minutes is normal), and they are extremely knowledgeable with not only their product, but making sure your books are being affected properly as well.
- The zoom feature on the bills will zoom in, however the view is still blurry. It would be nice to be able to increase it so I could read it, but not lose visibility.
- When e-mails that have links, not attachments, for bills are forwarded to Bill.com, the e-mail is turned into a text document. It would be nice to have the link stay there so I could just click on it from Bill.com to see the bill copy, rather than opening from my e-mail, saving the document to my Desktop, and importing it into Bill.com.
- Builds in work flow for bill routing and approval.
- Eliminates paper check runs.
- Makes tracking the bills easy.
- From a sales perspective, there's nothing about Bill.com that I think should change.
- Your technical folks could answer this question better.
February 04, 2015
No more wrestling paper, lost checks and payment approvals!
- Sending direct deposit payments to vendors. Either the vendor can sign up for a free Bill.com account or enter their direct deposit authorization manually and for a $0.50 fee payments can be made electronically. No more checks lost in the mail.
- Easily allow for multiple people to approve a bill before payment. This is a great feature for smaller organizations that still need a lot of oversight, such as a non-profit.
- Bill.com does a great job with document management. Documents can be attached at a transaction level, company/vendor as well as a few other options. They are stored in PDF format and can be easily printed if needed. This eliminates hunting down past years A/P files to double check charges.
- To use Bill.com for Accounts Receivable means needing to sign up for a merchant account with their preferred provider, PayTrace. While this company may indeed have great rates as they promise, it's a bit aggravating to have a second merchant account in the mix.
- Duplicate vendor and client entries happen on occasion as a result of syncing between Bill.com and the accounting software. Most of the time merging the contacts is easy, but occasionally a hiccup occurs that requires tech support to untangle.
- There is no mobile app, but instead a mobile site that works fairly well to access a handful of Bill.com functions.
December 19, 2014
Is Web Based AP in your future?
Score 8 out of 10
Vetted Review
Verified User
- Accounts Payable Imaging and Routing - No more file cabinets, not more chasing down invoices lost in mail boxes, no more delay in getting payments approved.
- No Software or Hardware - since Bill.com is completely cloud based, it is inexpensive to get started and convenient.
- Fees are Transaction Based - at this time, checks cost $1.49 and ACH payments are $.49 each. Monthly fees are between $50 and $200. Depending on volume, total costs can be much lower than traditional software systems.
- Eliminates paper checks and file cabinet storage of AP vouchers.
- Cloud is a strength and a weakness - some customers prefer a personal on-site training resource.
- Integration to other systems can be limited - for instance, some AP systems integrate to Fixed Assets for automatic set up of new assets.
- When integrating back to GL systems, 1099 and other information can be difficult to map.
- Based on volume, the low per transaction fees can total more than on site software systems. But for low volume firms, cost is very nominal.
December 18, 2014
Great system!
- Address problems - if you ever have any type of issue with the system, small or large, there is a chat feature. Someone is always available during normal business hours to help you and the problem is resolved very quickly.
- Break out pages of an invoices - if you send a bulk file with multiple invoices, it is extremely easy to break out and choose which pages you'd wish to include with each invoice.
- Filing - if you ever receive a tax document, statement, or other misc. document not related to an AP invoice, it can be easily filed. The filings can be vendor or company specific.
- Payment dates - the system gives you the dates when the vendor will receive their payment.
- Extremely user friendly.
- Inventory module - you are unable to receive inventory and convert PO's to invoices. You will need to duplicate efforts because you'll need to enter the invoice into bill.com to be paid but then you will need to enter into your accounting system to properly receive the inventory.
- Sync errors - the system is very sensitive and sync errors are common. However, the support staff is always available for help and the errors quickly go away.
- Slow payment processing - payments aren't processed until the next business day and it takes a couple of days for the vendor to receive payment. Emergency payments can't be made out of the system.
September 25, 2014
Great for A/P, but A/R weak. Stellar support.
Score 9 out of 10
Vetted Review
Verified User
- Bill.com is a very inexpensive solution for paperless accounts payable
- It syncs seamlessly with quickbooks online in both directions (you can add vendors in Bill.com at time of first invoice for instance)
- Bill.com has good workflow / approval routing capability, which is both simple to use and is extremely helpful for distributed teams like ours.
- The accounts receivable function was weak (as of late 2011)
- Onboarding employees as vendors (for direct deposit reimbursement of expenses) can be a bit odd to explain. Bill.com should probably have a special case concept of a "employee vendor" and change the language and terminology in the interface. That said it's possible that we are using it for an unintended use case (expense reimbursement processing) but it works well enough.
- There are a few nits I'd pick with the interface, such as adding multiple pages from the inbox to a single bill, and I'd like easier quick searching of the payables pipeline (an interactive single-step filter by type-ahead by vendor). None of these are showstoppers though.
July 03, 2014
The solution for outsourced A/P!
- E-Payments/Direct Deposit for independent contractors
- Sync with accounting software
- Custom approval processes
- Notifications
- Faster turnaround for e-payment/direct deposit delivery
- Customer service availability (being able to call in)
- Better discounts for accountants panel/accountant client sign-ups
June 30, 2014
Save time & sanity with Bill.com!
- Bill.com's tracking of sent checks and instant access to proof of cashed/uncashed checks was a Tremendous help for LON when dealing with merchants who had claimed to never have received payment. I could easily login to the Bill.com system, take a screenshot of the cashed check (complete with signature on the back), and email the merchant the solid proof. This method is obviously MUCH preferred over having to call your bank, get put on hold, and eventually track down proof of a check being cashed that they then can can inconveniently snail-mail you several days later. This is the age of Technology, and Bill.com does it right.
- Bill.com's customer support team is second to none. They were always very patient, well-trained, and well-informed problem solvers.
- I truly believe Bill.com's biggest aspiration was for their product to work for US in every way possible. If we came to them with an idea to improve the product for our needs, they always listened, and nearly always provided a viable and timely solution. It's often difficult to have a real voice in the internet/e-commerce industry, so it was very refreshing for me to work with a company who cared so much about our success as a company, and bent over backwards to accommodate our growing needs.
- It's been roughly 9 months since I've used bill.com, so I unfortunately can't remember any of the functionality issues I had experienced. I don't think any of Bill.com's features were hard to use...and even if they were or a one-off situation came up, the customer support team was so helpful that they would be able to teach you in no time. The only complaint I can think of at the moment is that support was not available late in the evenings or on the weekends, which was frustrating when getting stuck on a problem while burning the midnight oil. But perhaps support hours have expanded since then, I am not sure.
- One other thing I thought of that Bill.com may or may not have resolved by now, is that when you close a client company, Bill.com provides a CD-rom disc (for purchase) that allows you to access all of the information from that specific client after the Bill.com account has been closed (vendor information, check status, etc). However, being that none of the laptops in our office had disc drives, this company file disc was completely useless to us. It would have been more convenient to have either 1) USB version of the company file, or more preferred option, 2) Have Bill.com convert the online account to a read-only version so that you can still access the client information by logging in from anywhere there is internet access, but just don't have the ability to edit any of the information (which is not needed anyway).
June 27, 2014
Bill.com streamlines bill payment
- Bill payment is clearly bill.com's strong suit. Getting bills into bill.com and paid is quite seamless. Scan, submit, code, schedule. done.
- Integration with Quickbooks is seamless. Clearing errors is typically easy. There is no rekeying information into Quickbooks. It quite literally is integration with the click of a button. I am working on integration with Xero and am finding the integration to require a bit more work.
- Simplifying the bill payment process. Moving through a batch of invoices to pay in Quickbooks is quite simple, and it is a great paperless data retention tool. Once the image is scanned and coded, you can route it for approval electronically, schedule for payment and then Bill.com issues the payment. If you need to access the bill later, you can find the document easily and even see the front and back of the cancelled check all in one place.
- While I think the cost of a traditional paper process is higher, I do think Bill.com is a bit pricey. You need to have at least 15-20 checks or more to enter per month to have a cost savings.
- Integration with Xero requires a third party. Would be better if the connection was direct with Xero.
- It seems like for debit/credit card transactions there would be an easier/quicker way to get the documents processed in Bill.com so Bill.com can act as a central data storage location. There should be one go to location for all payments issued by a company.
June 24, 2014
Bill.com review
- Web based access
- Easy of use. The software is simple to install and maintain.
- Flexible. We don't have the ability to link our back end to the software but we are still able inport/export data with ease.
- Maintaining the G/L codes (syncing them with our accounting package) is cumbersome.
- The reporting tools are not robust. There a few canned reports. More flexibility would be appreciated.
October 16, 2012
Works great for A/P but doesn't support international.
Score 9 out of 10
Vetted Review
Verified User
- It’s really useful for our stage of company to automate processes, increase use of staff accountant’s time.
- It is really easy to use and I have not had any issues with it.
- I like the e-payment feature.
- It provides a good repository of If you need to do research and see when payments were made, you can see the invoice and when it was paid.
- You have reports to support payment The reporting is pretty good.
- International electronic payments are not currently supported.