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Binary Fountain is a reputation management solution that has proven to be a helpful tool for users striving to improve their online …
Overview
What is Binary Fountain?
Binary Fountain is an online reputation management platform for enterprises, healthcare organizations, and small and medium-sized businesses. Anchored in its Natural Language Processing (NLP) technology, the cloud-based platform mines customer and employee feedback from surveys, online ratings and review sites,…
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What is Binary Fountain?
Binary Fountain is an online reputation management platform for enterprises, healthcare organizations, and small and medium-sized businesses. Anchored in its Natural Language Processing (NLP) technology, the cloud-based platform mines customer and employee feedback from surveys, online ratings and…
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Product Details
- About
- Competitors
- Tech Details
What is Binary Fountain?
Binary Fountain is an online reputation management platform for enterprises, healthcare organizations, and small and medium-sized businesses. Anchored in its Natural Language Processing (NLP) technology, the cloud-based platform mines customer and employee feedback from surveys, online ratings and review sites, social media, and other data sources to equip organizations with actionable insights needed to improve brand loyalty, increase engagement, and drive sustainable bottom-line results.
Binary Fountain Competitors
- Birdeye
- Yext
- Reputation.com
Binary Fountain Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
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Binary Fountain is a reputation management solution that has proven to be a helpful tool for users striving to improve their online reputation. Customers have praised the software's ability to identify trends and build quality improvement projects informed by data. With Binary Fountain, users can monitor reviews and feedback across various social channels and locations while benefiting from pre-built templates that help tailor responses to suit the customer's review.
The software has improved customer experiences, increased positive reviews, and mitigated negative ones with its user-friendly interface and reporting capabilities that allow businesses to identify trends and respond proactively. The product's dashboard is relatively simple to navigate, making it easier for users to interpret data correctly and run reports in a timely manner. However, Binary Fountain has had its set of challenges with some users finding it challenging to fully utilize the software when it comes to claiming and updating all business sites. Implementation can also take longer than expected if there is not enough communication beforehand for the team to understand what is needed.
Reputation Scoring System: Users appreciate the reputation scoring system that factors in ratings and listing completeness across various online databases to provide a comprehensive understanding of how their properties are perceived. This feature has been praised by many reviewers for its effectiveness in helping businesses improve their online reputation.
Ease of Use: The software is user-friendly, making it easy for all community managers to use. Almost all trainees pick it up quickly, making the onboarding process a breeze. Many users have praised the website's ease of navigation and intuitive design.
Time-Saving Tool: Binary Fountain is a huge time-saver for users as it is a great business tool that makes reviewing and responding to customer reviews easy and in one place. Reviewers find this feature particularly helpful due to its ability to centralize review management, saving them valuable time in their day-to-day operations.
Mobile Usability: Many users have reported that the software's interface is not mobile-friendly and there is no mobile app available for convenient use on-the-go. This has caused frustration among some customers who need to access the dashboard while away from their computers.
Reporting Limitations: Some users have found the default reports to be unhelpful and have requested more visibility of other reporting options. They also feel that the current process for creating customized reports could be simpler and quicker to understand.
Poor Customer Support: Several users have expressed dissatisfaction with customer support, stating that they are slow to respond to tickets and not always helpful in resolving issues. This lack of responsive support can lead to a frustrating experience for users trying to troubleshoot problems with Binary Fountain.