Birdeye Review
I use it for reputation management. Especially when negative reviews come in, Birdeye is great about notifying me right away, which allows …
Starting at $299 per month
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What is Birdeye?
Birdeye is a reputation management and digital customer experience platform for local brands and multi-location businesses. Over 100,000 businesses leverage Birdeye’s AI-powered platform to engage seamlessly with customers, drive loyalty, and excel in their local markets.
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$299.00
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$399.00
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What is Birdeye?
Birdeye is a reputation management and digital customer experience platform for local brands and multi-location businesses. Over 100,000 businesses leverage Birdeye’s AI-powered platform to engage seamlessly with customers, drive loyalty, and excel in their local markets.
Birdeye Features
- Supported: Reviews - Birdeye Reviews is a reputation management platform that helps businesses rank higher on search and win more customers.
- Supported: Listings - Birdeye Listings helps local businesses rank higher on search and win more customers. It lets businesses attract leads by ensuring an attractive, consistent, and correct presence on 100s of online directories and helps convert leads with messaging.
- Supported: Appointments - Birdeye Appointments gives local businesses an end-to-end appointments solution to manage scheduling, reminders, and recall helping the business have someone available 24X7, and reduce no shows.
- Supported: Payments - Birdeye Payments helps local businesses collect payments faster through modern and convenient ways. Customers can pay, via text or online (roadmap) wherever they may be, at home or in the office.
Birdeye Videos
Birdeye Overview
Be Your Best Business from Reviews to Reputation - A Look at Birdeye. The TrustRadius team goes over some of the top features, pricing, and user sentiment of Birdeye.
Birdeye Competitors
Birdeye Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
| Supported Countries | United States, New Zealand, Canada, Mexico, Australia, Puerto Rico, Netherland |
Frequently Asked Questions
Reviewers rate Usability highest, with a score of 9.
The most common users of Birdeye are from Small Businesses (1-50 employees).
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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- Recommendations
Birdeye is a versatile software that businesses use to manage their online reputation and improve the customer experience across multiple organizations. Users have praised its ability to significantly enhance their online image by increasing the quantity, quality, and overall rating level of reviews. One of the standout features of Birdeye is its ability to survey every single customer, regardless of the type of purchase or service, which allows businesses to gather valuable feedback and insights. Many users have also found Birdeye to be more effective compared to other reputation management platforms in terms of generating reviews and curating online brand presence.
The platform offers a range of features that cater to different needs. One such feature is the ability to run email ad campaigns targeting specific social media sites, making it convenient for businesses to request reviews from their customers. Moreover, Birdeye's live chat option enables direct messaging between customers and account managers in real-time, facilitating efficient communication and problem resolution. Additionally, Birdeye provides a user-friendly interface for writing reviews seamlessly and quickly.
Birdeye not only helps businesses manage customer feedback but also provides a means of recognizing and rewarding customer-facing employees based on the number of reviews attributed to their work. This feature serves as an incentive for employees to consistently provide excellent customer service. The software also integrates with popular review platforms like Google and Facebook, allowing businesses to collect and manage reviews from these sources in one convenient location.
Negative feedback is handled well on Birdeye through its direct messaging option. Customers can express their concerns or complaints directly, giving businesses an opportunity to address those issues promptly. This feature promotes transparency and proactive problem-solving.
For multi-unit brands, Birdeye plays a pivotal role in providing insights on restaurant performance and gathering guest input. It enables businesses to track their overall rating across multiple review sites, ensuring consistent monitoring and quick responses to any negative feedback.
Overall, Birdeye has proven itself as an indispensable tool for managing online reputation, gathering customer feedback, and enhancing the customer experience. It offers a user-friendly interface, seamless integration with other software, and excellent support from the Birdeye team. Whether it's soliciting reviews, managing social media platforms, or streamlining communication with customers, Birdeye has helped businesses save time, improve their online presence, and build stronger relationships with their customers.
Based on user reviews, there are a few common recommendations for Birdeye:
- Join Birdeye to enhance online reputation and manage business reviews. Users believe it is a valuable tool for any industry, providing immediate and impressive results in boosting online reviews and reputation.
- Take advantage of Birdeye's extensive knowledge and capabilities. Users suggest adding on to the original plan to meet specific business needs and appreciate having a helpful account manager.
- Request reviews and ratings from customers. Users find that Birdeye is effective in measuring customer satisfaction and managing reviews. They also believe it can boost exposure on the web and help gain more reviews and ratings.
In summary, users highly recommend checking out Birdeye as a tool that delivers on its promises, drives reviews, ensures client satisfaction, and protects online reputation. However, there are a few users who advise exploring alternative vendors in the marketplace instead of using Birdeye.
Attribute Ratings
Reviews
(26-50 of 154)Companies can't remove reviews or game the system. Here's why
June 27, 2023
Great Consolidations Platform
Birdeye has been a game-changer for our company's review management. With multiple centers, it was a challenge to track and respond to reviews across different platforms. Birdeye's platform has centralized all our reviews in one place, making it effortless to monitor and manage our online reputation. The ability to pull reports on our Google reviews from a central location has provided valuable insights, enabling data-driven decisions to enhance customer satisfaction. Birdeye has saved us time and effort, and their support has been exceptional. Highly recommended!
The use of Birdeye for reviews for our clients helps us to improve our services. It is always encouraging to hear what others have to say about our company. We have noticed an increase in our reviews and how much easier it is for people to find our services online. The services Birdeye offers are user friendly and streamlines our services to build an online reputation.
June 27, 2023
Birdeye = Tangible Results
Score 10 out of 10
Vetted Review
Verified User
Birdeye helps our franchise organization gather reviews from locations across the U.S. and Canada.
June 27, 2023
A Birds' eye view of Birdeye
As technology continues to be the forefront of many industries these days, we utilize it for brand recognition in our community and to stay above the competition on popular search engines. If your name is getting out there in the interwebs, how will people find efficiently. Birdeye is our go to problem solver for this.
June 26, 2023
Customer Service at its Best!
Our company uses Birdeye to manage our online reputation and review and respond to our company reviews that come in from multiple platforms. With Birdeye, we can ensure that our core team in charge of addressing and responding to reviews is able to see and address public feedback both internally and externally.
We needed a solution to help our franchisees gather more reviews and stay on top of the reviews they receive to keep their customers happy. Birdeye makes the process of asking for reviews easy with email and text message automation, and it makes responding to reviews easy, too. You can reply to reviews directly from Birdeye without having to log in to each different platform you're monitoring (Google Business Profile, Facebook, etc.) The platform also helps our corporate marketing team get a better idea of how our franchisees are doing on a daily basis.
June 26, 2023
Simple and Great to Use
Score 10 out of 10
Vetted Review
Verified User
We use Birdeye to consolidate our social media into one platform in order to respond to customers in a timely manner without having to use multiple pages to keep track of conversations and reviews. It helps manage conversations and make sure we don't miss any potential leads or areas of improvement.
June 26, 2023
Birdeye is an invaluable reputation management tool!
A3 Smart Home LP uses Birdeye to help manage our online reputation across multiple reviews sites. It is a great way to track your overall star rating across multiple sites over time. It is also a powerful tool to help request reviews from happy customers.
June 26, 2023
Easy to use if you have a Birdseye view!
We use Birdseye as a one click system where we are able to send with a click of an email. The patient can review us by stars and leave a note as to performance and satisfaction. Or the patient can just leave a star review. Very easy to use! And were able to see the reviews as soon as they are posted. We have had no issues or areas we have needed help on.
June 26, 2023
solid communication tool
It's all about customer communication for us. It allows us to use one platform to communicate with our customers no matter how they would like to communicate with us. The integration with out POS system to send surveys and review requests has been key in getting more information while getting more public reviews.
June 26, 2023
The best!
We were fortunate to find Birdeye and implement their services for managing and acquiring reviews for my company. Prior to Birdeye, our system was not productive and extremely time consuming. Birdeye simplified this entire process! Everything from monitoring current reviews to sending professional review requests in a timely manner. Great experience!
June 26, 2023
You Rock, Birdeye!
Birdeye has been a great marketing tool for inviting customers to refer other customers, as well as leave reviews and conveniently chat with us online.
June 26, 2023
Birdeye Hits the Bullseye
We utilize Birdeye to send out Review links to all of our patients once their appointment is complete. Birdeye has made it so easy for our staff as well as our patients to leave a review for our company. Our reviews for each office location have skyrocketed since starting with Birdeye.
June 26, 2023
Great product!
We use Bird Eye to reach out to new patients to have them complete a Patient Satisfaction Survey, to reach out to new patients and existing patients to do request reviews and to reply to them, to monitor our DMs in social media in the Bird Eye inbox and to monitor our Google messaging.
June 24, 2023
Highly recommend
Birdeye has eliminated the issues we were having with getting patient reviews. It was like a "set it and forget it" system once implemented! I use Birdeye to reply to messages sent by patients and to monitor reviews.
June 24, 2023
Birdeye is user friendly
<b>Birdeye is user friendly and easy to use. I would recommend to anyone that is looking for a company to generate reviews. We use it daily and it has worked every time we have needed it. I know there are somethings I don't know how to utilize on Birdeye but I know I can reach out to our Birdeye rep and they would be happy to help. </b>
June 24, 2023
A great software for reputation management
We use Birdeye for our reputation management, mainly gathering 5 star reviews and NPS ratings from tenants at our storage properties.We utilize automated emails and text messages to get these results. We also use Birdeye to directly respond to the feedback that we receive from tenants.
On an annual basis we use Birdeye to conduct a all client survey for our NPS score. We
On an annual basis we use Birdeye to conduct a all client survey for our NPS score. We
June 23, 2023
Mktg Officer of LACOMS
Birdeye plays a big role in our company's reputation management. I have widely use their functions mainly housing the reviews we are getting accross all media platforms. It also helped me set KPI for our office and empowering employees through engagements I can monitor highlighting their names on. What I like most about Birdeye is that it when we receive reveielws we can reply directly to playform.
June 22, 2023
Birdeye Is Worth the Investment!
We use Birdeye to manage our reviews on various platforms, acquire more reviews, communicate with customers via google, social media and our Birdeye number.
Birdeye makes asking for reviews much more user-friendly and easier. Instead of creating your own process for getting reviews, you can automate review asking or at the very least have a system that helps make the manual asking for reviews not much more than a few clicks of the mouse. Also, it helps with customer communication from various social media platforms, and even the option, for an additional cost, to publish to several social media sites at once, reducing the amount of time posting to various websites and platforms.
Our company uses Birdeye to respond to reviews, messages, comments left across multiple social media platforms.
June 22, 2023
Birdeye catches the worm!
We use Birdeye to help manage our online reputation and it has been a great tool for us! In the time since using Birdeye, we have increased our Google star rating, increased the number of overall reviews for our potential clients to read and made it easier all around to receive feedback from our clients. The integration with Salesforce has been integral in reducing the number of steps a person needs to request feedback and has made it easier to track. Highly recommend. We also recently started using the survey feature to gauge our newer clients and make sure they are receiving the service they expected.
Birdeye helps consolidate review site monitoring in one place and allows organizations respond quickly. I use it for reputation management, chat features, and more. The chat feature is a lot more affordable than other alternatives out there, although it's not quite as capable as others. It has a variety of uses with an easy to use interface.
June 22, 2023
VERY USER FRIENDLY.
we are able to view things that residents send to us and it has been a smooth process so far. the system is easy to navigate and makes it easy for us to communicate easily and effectively with people. i also love that it gives people the option to be able to send pictures through to use, when we need proof of payment
June 22, 2023
Excellent reputation management platform
We use Birdeye as our reputation management platform. After identifying that we needed to expend more effort in obtaining reviews and managing responses, Birdeye was the best fit for our organization.