TrustRadius
https://media.trustradius.com/product-logos/gv/rb/XI7SESF1B71F.JPEGSolid tool with opportunites to become even better.Birst is our enterprise-wide BI visualization and distribution platform. Our company has 4 different revenue models ranging from big buy advertising, subscription based advertising, affiliate / performance based revenue as well as (digital) product driven revenue. Nearly every department here uses it for something, though it does not yet solve all problems within most departments. Currently we are able to report and distribute sales numbers to individual account executives as well as provide sales management views across as well as revenue and user across our B2C business lines as well. It solves for reporting automation and some visualization as well as distribution.,For end users, Birst has a friendly UI that allows them to naturally interact with reporting data via web browser. For properly modeled data, the visualizer tool makes it easy do build quick visualizations. Surfacing data on dashboards with global filters allows users the flexibility to view multiple metrics with the same lens.,Data modeling is a particular challenge for both novice and experienced data engineers. The ETL tools are insufficient to meet even 1/2 of our needs, and as a result we have a separate platform for data warehousing and use the back end of Birst solely for data exploration projects. There are occasionally delays in the UI when applying filters that often lead users to think that something is broken when in fact they just need to wait a few more seconds for the UI to change, even to let them know that it's still updating. Customer service, while it has improved, is still poor relative to other vendors that we work with. I often feel that both our CSM and our support technicians are defensive and try to push the responsibility for sub-optimal experiences back on us, and while it sometimes *is* the case that it is an issue on our end, more often it is not and even when it is we shouldn't FEEL like that. None of our other vendors take this approach, and even when the problem is on our end, they support us getting through it in a much less defensive way.,6,Speed and agility Ability to meet corporate data standards such as scale and security Decreased deployment time and risk Ability to do ad-hoc analysis and scheduled reports Increased adoption, usage and self-service,Pentaho, Snowflake, Tableau Server and Tableau Desktop,7,,11,Business analysis Product analysis Marketing analysis Dashboard automation,Google Analytics Premium, Tableau Server, Mixpanel,Yes,Price Product Features Positive Sales Experience with the VendorBirst is the best tool we found to meet our needs, but has some significant issuesWe use Birst in addition to a separate data warehouse to ingest Google Analytics, event tracking, operational and sales data. We build reports that are distributed across the company by giving everyone a Birst account and having them log in to view relevant dashboard. There are two use cases: 1. The Data warehouse team has modeled the data into a data mart in the data warehouse. In this case we use a Live Access connection to create a report. 2. The data warehouse team has not modeled the data in the data warehouse yet, so the data is ingested with Birst Connect and then transformed with Birst ETL. The data is reloaded through Birst Connect by kicking off automated Windows Task Scheduler.,Easy to create visualizations Very attractive visualizations Connect to many data sources,Terrible documentation and training resources. Sometimes not enough documentation, sometimes it is WRONG! Often we are told to post our issues to the Birst user forum, as if we should be able to figure out our own problems rather than Birst troubleshooting their own product. Sometimes when there are bugs we are told they will only be addressed by voting on them as feature requests, not addressing the bugs. Some feature requests are years old. When using Birst Connect there is a lot that can go wrong on the Birst side of things completely out of our control, and then we are waiting on technical support to resolve. In particular the space can get "locked" if we try to process while it's already processing. I've also experienced where a staging table was deleted in the user interface, but not the backend of the tool, so it failed until the support team manually removed it. Birst technical support is very weak. They often do not answer the phone, and they always ask to go on a call with you after submitting a ticket, no matter if we've provided extensive documentation within the ticket. The ETL features are incredibly hard to use, though very powerful. As someone who has an understanding of database theory I found the fact that the training refused to teach to "primary keys" and "foreign keys" and "facts and dimensions" and instead made us learn a whole different terminology of "levels" and "hierarchies" very confusing. Processing is entirely mysterious to us. There's little explanation of what is happening when it is processing, which makes it hard to troubleshoot when things go wrong. Terrible or non-existent error messages. When a scripted source fails to execute the log in the scripted source doesn't even generate an error message. We've also found that the error message "data format is not correct" doesn't actually mean that, but can mean a whole bunch of other things related to the model. Birst does not allow snowflake data structure more than 2 levels deep. This is a problem as our data warehouse is a snowflake, so we always have to flatten our tables. Even though the visualization tool makes nice views, it is not as robust as even years old versions of Tableau. In particular I've found I often export my data out of Birst and into Tableau when I want to visualize two or more attributes. Birst sends its users to the user Forum, but half of the issues on there have not been resolved. There's a person whose job it is to reply whether the users have figured out a solution. Why is this our responsibility to figure out their tool? Very, very little support for using Live Access to connect to data. Some of the Birst support staff don't even know how to use it.,3,Ability to meet corporate data standards such as scale and security Ability to do ad-hoc analysis and scheduled reports Increased adoption, usage and self-service Other,GoodData, Microsoft Power BI, Tableau Desktop, Tableau Server, Domo, Looker, TIBCO BusinessConnect, Pentaho and Datameer Analytics Solutions,10,,12,Reporting on main business KPI that is too complex to calculate in an self-service analytics tool. Creating high level dashboards for executives. Creating reports with complex business logic so that end users do not have to replicate this logic themselves.,Data discovery on taxonomy data Create attractive dashboards to be exported as PDFs for sales people who will not be using Birst itself.,We would like to be able to connect Birst to Google Sheets so that we can bring data into the models without having to add that data to a database. Apparently this is possible but we haven't done it yet. We would like to be able to connect to an API for reporting, we've only done this once successfully.,Yes,Product Features Prior Experience with the Product,Yes,3,YesBirst ReviewWe use Birst as a value based SaaS platform for our contact center customers. We have more than 100 customers with 130 users on our Birst appliance. They get a BI platform where they can enhance the value of the Miralix contact center solution. Birst covers, among other things,Queue performanceWorkload per hour / quarter-hourLost call overviewService level rateAnswer call rateCustomer wait time overviewAgent performanceWork time overviewAgent behaviorDepartment / address / region performance IVR performanceCost-Benefit Analysis regarding ad-based campaign numbersClosed hours analysis,The multi-tenant capabilities of the product is really great. Its relatively easy go get started with the product. The support is great. The flow of new features and improvements are constant. The customer success program is good.,Its fairly complex for "normal" users to master/use the product (normal being supervisors, IT professionals etc.). The administration part of the product could be better, easier to use and manage.,7,Ability to meet corporate data standards such as scale and security Ability to do ad-hoc analysis and scheduled reports,Logi Analytics and QlikView,6,Its faster than the other product I have used, Infosuite.,We don't use the iOS and Android capabilities of Birst, however we plan to.,We don't use data from different sources.,We are running a old version of the Birst appliance. However, the new features of Birst looks easy-to-use and enables ad-hoc repporting on another level.,8,4,2,Are our customers callcenter performaning at a queue level Are our customers callcenter performaning at a agent level Get a structural overview at our customers contactcenter,Birst have enabled our customers to send filter based reports, keeping the number of required reports low For our own CRM system,Microsoft SQL Server,On iOS and Android As embedded web page in our Contactcenter supervisor As a dashboard,Yes,Price Product Features,No,8,Yes,One time I had a system meltdown in a weekend and the support guys in India was wery helpfull and eager the get us up and running again.,The dashboard V2 are very easy to use, drag and drop repporting.,The admin interface Maintenance of the appliance,Yes, but I don't use it,No, having the choce, I don't think we would go with another vendor, Birst provide us with the features our costumers need.Birst almost live accessBirst is used as a delivery mechanism to display data to our client. We collect data on mobile device usage patterns, as well as analyst forecasts across many technology areas, and use Birst to visualise this data via dashboards that clients access from our website.,Connects directly to many types of external data sources, enabling us to plug into data where it already exists Visualiser provides a user friendly interface for non-tech users to build their own databases HTML dashboards look far better now than the original Flash versions,Connectivity between the live sources frequently drops and does not reconnect automatically Cannot add dynamic titles to reports - so although can create a dynamic text box, this title cannot be exported along with the report Designer runs query as soon as an attribute is dropped on screen - would be useful if you know you need to add another 4, to be able to disable the query execution until all items have been added,6,Speed and agility,sql analysis services, Microsoft Power BI and Tableau Desktop,9,Birst is used by several hundred client customers, around 20 internal users, and designed by 3 internal IT Birst admins,5,6,3,5,2,Visualisation of data analysis Presentation of data in visual format for clients, delivered via internet Analysis tool for data held in SQL Analysis Services,Live access connections to SQL Analysis services cubes in MDX and Tabular format using prompts to enable custom searches of data,Microsoft Power BI, Tableau Desktop, Microsoft SQL Server,Basic dashboarding of KPI's Client facing data access,Yes,Price Product Features Product Usability,Implemented in-house,No,Change management was minimal,VM that is provided is restricted to Windows 2008 - no support for 2012 or higher Cannot integrate with our own host providers as there is no real "install" Permissions didn't seem to integrate with our AD,5,Self-taught,Product is not intuitive, and frequently seems to require clicking back to different pages just to get the product to save recent changes. Support desk are not familiar with using the "Live Connect" method to connect to external data sources, and are more comfortable using the native datawarehouse system, meaning there are times it feels we are the ones telling the support team how to do things.,7,we have learnt that the memory on the appliance server is the crucial specification to address when configuring Birst,No - we have not done any customization to the interface,No - we have not done any custom code,We are looking to configure load balancing across multiple appliance servers via NLB but have not yet implement this,3,Yes,The only time we have felt valued has been at the "Birst Forward" conference in SFO, when we were given the opportunity to meet with more senior development team members who actually seemed to understand our issues. Prior to that, the only exception support has come when issues have been escalated to a level that resulted in staff on the West coast agreeing to phone calls at 5am their time to overlap with the UK,Creating dynamic charts Click through functionality,changing page layouts re-sizing charts dynamic text changing data connections working with external data sources via live connection,6,3,5,SQL SSAS Corporate website,none planned,File import/export ETL tools,5,-,7,5,Number of appliances, and ongoing license fees,Identify what support / user focus groups are available for the people who will actually be using the software,Yes,Better stability of the Live Access connection,unknown,No,No,Additional products, considerations and use cases would be considered if we were evaluating today. At the time it was only a couple of people who chose the product based on one of their specific requirements, and other users / products were then crow-barred into that solution.Birst - 9 years after we metBirst has been used across the organization (SCM & Operations teams ) as well as embedded in SFDC (by Sales team) and exposed as a portal to our partners. We have built different dashboards and alerts that help us with managing our SC business as well as provide order and shipment information to our sales team and partners.,Data/data source import (from different sources DBs, txt and xls files, ....) and setup is very easy and fast Very good Dashboard performances (Dashboards/Dashlets built in Visualizer and Dashboards 2.0 ) Powerful data preparation tools,More stable new releases All modules related to data upload and processing need to be improved to better support more frequent uploads and data processing Prompts creation and maintenance need to be more user-friendly and provide performance improvements Admin module needs improvements in performances as well as data source/catalog maintenance area,7,Speed and agility Ability to meet corporate data standards such as scale and security Decreased deployment time and risk Ability to do ad-hoc analysis and scheduled reports Increased adoption, usage and self-service,Oracle Advanced Analytics and Business Objects SRC,8,Building and delivering BI content using Birst is more efficient than other BI tools.,Some of our users use Birst Mobile but we do not see this as a very frequently used app,We use very large number of different sources and data formats and a common semantic layer allows us to set and combine all these sources very easily.,Birst is trying to track market requirements and has been introducing new tools and functionalities especially in last 5 years. The problem is that in order to get them available on a market as soon as possible, some of them new tools/functionalities either lack some of important features or are not properly tested and sometimes cause more harm than benefits.,7,5,Yes
Windows, Mac
Birst
181 Ratings
Score 6.8 out of 101
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Birst Reviews

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Birst
181 Ratings
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Score 6.8 out of 101
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Reviews (1-25 of 77)

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Marci Augustine profile photo
January 10, 2019

Birst Review: "Solid tool with opportunites to become even better."

Score 6 out of 10
Vetted Review
Verified User
Review Source

Data Integration

7
I like that Birst can connect to multiple data sources. I do not like that in a multiple DS scenario, Live Access cannot be used. The data modeling administration is very clunky and counter intuitive if you have any experience with traditional data modeling tools and practices.
Read Marci Augustine's full review
Tim Welch profile photo
January 09, 2019

User Review: "Birst almost live access"

Score 6 out of 10
Vetted Review
Verified User
Review Source

Data Integration

5
Too often gives "-103" errors and drops connections, either during import of data / meta data, or on dashboards when connecting to a SQL Analysis Cube. This appears to be due to it requiring http connectivity via a dll, rather than having native connectivity into SSAS (like PowerBI has)
Read Tim Welch's full review
Sanja Prstojevic profile photo
January 08, 2019

User Review: "Birst - 9 years after we met"

Score 7 out of 10
Vetted Review
Verified User
Review Source

Data Integration

8
Connects to different data sources - DBs, txt files, Excel files, provides connectors for SFDC and other SaaS apps as well as Live Access. It supports data aggregation and handles data complexity and refinement very well. We would like to see some improvements in data upload performances.
Read Sanja Prstojevic's full review
No photo available
January 09, 2019

Review: "Birst used to meet an analytics requirement for our clients"

Score 9 out of 10
Vetted Review
Verified User
Review Source

Data Integration

10
We have been able to connect with every data source we have tried to so far with Birst. There are inbuilt tools to connect to the more common data sources. The tools to transform the data work well and we have been able to achieve everything we have needed to with the Birst tools. We have been able to take a simple data source and produce significant operational insights that were previously unavailable using the Birst tools.
There is some discrepancy in processing time depending on server load. This can be up to twice as long to process the same data volume.
Read this authenticated review
No photo available
February 12, 2019

Birst Review: "End to end BI solution for not complex scenarios"

Score 3 out of 10
Vetted Review
Verified User
Review Source

Data Integration

4
BIRST is capable of ingesting data from many different data sources. Regarding ETL capabilities, it can do more than any other BI tool I'm aware of. But if you do really have data integration needs you better have a data integration tool for that purpose.
Some "modern"connectors do not fully work and they are not just "plug and play".
There are connectors in ALPHA version for more than a year (i.e. BOX).
Read this authenticated review
No photo available
January 08, 2019

"Birst Review from Advertising Point of View"

Score 5 out of 10
Vetted Review
Verified User
Review Source

Data Integration

6
Birst has a good ability to hold complex data in large volumes. It loads separate information quickly and in a logical manner. It has good connectivity to other software in order to pull data from it. It aggregates data well, however we only a few data sources, with some of them being uploaded information from extracted excel sheets.
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Rohit Acharya profile photo
February 20, 2018

User Review: "Birst debunked."

Score 4 out of 10
Vetted Review
Verified User
Review Source

Data Integration

4
  • In comparison to other BI tools, Birst can connect only to a limited number of data sources (the most prominent ones)
  • Only standard star schema can be built within birst making it highly de-normalized.
  • Live access is buggy and slow
  • No many to many relationship can be established because of the star schema
  • Performance of report rendering decreases as data scales
  • Birst has good data refinement practices which helps to maintain standard definitions.
Read Rohit Acharya's full review
Josh Beam profile photo
March 19, 2018

Review: "HarvestBI - Leveraging Birst to Improve an Industry"

Score 8 out of 10
Vetted Review
Verified User
Review Source

Data Integration

9
The BirstConnect product gives us tremendous flexibility in the data sources we are able to connect to. One of the beautiful examples of this is a customer who has a legacy ERP system, a homegrown data warehouse and a modern ERP system. We were able to utilize BirstConnect and the data mapping tool to merge all three data sources into a single reporting engine, something they had previously not been able to do.
Read Josh Beam's full review
Jaya Bhardwaj profile photo
March 06, 2018

"Birst Review"

Score 5 out of 10
Vetted Review
Reseller
Review Source

Data Integration

9
I have given this rating as I have used only one method to load data on Birst which is Birst Connect, and this works like charm in our case most of the time. In our case we do not own the customer's data, so Birst Connect solved a big use case of data transfer from one network to another in a seamless and secure manner. I like their security team, run by an enthusiastic set of people who make sure that enough security vulnerability testing is done, and they also publish results with their customers.
Read Jaya Bhardwaj's full review
Patrick O Leary profile photo
February 15, 2018

Review: "BIRST is an ok MIS product not a high performance OEM product"

Score 2 out of 10
Vetted Review
Verified User
Review Source

Data Integration

5
We had a need to connect to Apache Drill, which was solved with Live Access, however the performance of Live Access was low and we've spent close to a year to waiting to get BIRST direct access working.
Read Patrick O Leary's full review

Feature Scorecard Summary

Pixel Perfect reports (68)
6.7
Customizable dashboards (77)
7.6
Report Formatting Templates (60)
6.3
Drill-down analysis (78)
7.3
Formatting capabilities (77)
6.5
Integration with R or other statistical packages (28)
6.2
Report sharing and collaboration (68)
7.3
Publish to Web (52)
8.0
Publish to PDF (67)
7.9
Report Versioning (9)
7.4
Report Delivery Scheduling (66)
7.5
Pre-built visualization formats (heatmaps, scatter plots etc.) (72)
7.2
Location Analytics / Geographic Visualization (58)
7.1
Predictive Analytics (34)
5.6
Multi-User Support (named login) (70)
8.4
Role-Based Security Model (68)
8.1
Multiple Access Permission Levels (Create, Read, Delete) (69)
7.9
Responsive Design for Web Access (52)
7.0
Dedicated iOS Application (34)
7.4
Dedicated Android Application (24)
7.5
Dashboard / Report / Visualization Interactivity on Mobile (42)
7.2

About Birst

Birst Networked BI is a BI product that promises to enable a single view of data and eliminate data silos. Additionally, decentralized teams and individual users can augment this shared analytic fabric with their own local data, without compromising data governance. This consistency comes from a unified semantic layer, which maintains common definitions and key metrics, no matter where users sit.

Birst achieves Networked BI through a 2-tier architecture that aligns back-end enterprise data with line-of-business or local, edge data. Birst’s Automated Data Refinement extracts data from any source (data stores, applications, warehouses, big data, and unstructured external sources) into a unified semantic layer. The result is a consistent view that enables users with self-service analytics through dashboards, reporting, visual discovery, mobile tools, and predictive analytics. Birst Open Client Interface also offers integration with Tableau, Excel and R.

Birst goes to market in two primary ways:

  • Direct, for enterprises using Birst for analytics on internal data to drive improved business outcomes
  • Embedded, for all size companies who offer data (analytics) products, by embedding and white-labeling Birst capabilities into their products

Birst’s product is packaged in 3 available formats:

  • Platform and per-user fee
  • By Department or Business Unit
  • By end-customer (for embedded scenarios)

Birst Features

BI Platform Features
Has featureAdministration via Windows App
Has featureAdministration via MacOS App
Has featureAdministration via Web Interface
Has featureLive Connection to External Data
Has featureSnapshot of External Data
Has featureIn-memory data model
Has featureOLAP (Pre-processed cube representation)
Has featureROLAP (SQL-layer querying)
Has featureMulti-Data Source Reporting (Blending)
Has featureData warehouse / dictionary layer
Has featureETL Capability
Has featureETL Scheduler
Supported Data Sources Features
Has featureMS Excel Workbooks
Has featureText Files (CSV, etc)
Has featureOracle
Has featureMS SQL Server
Has featureIBM DB2
Has featurePostgres
Has featureMySQL
Has featureODBC
Has featureCloudera Hadoop
Has featureHortonworks Hadoop
Has featureEMC Greenplum
Has featureIBM Netezza
Has featureHP Vertica
Has featureParAccel
Has featureSAP Hana
Has featureTeradata
Does not have featureSage 500
Has featureSalesforce
Has featureSAP
Has featureGoogle Analytics
BI Standard Reporting Features
Has featurePixel Perfect reports
Has featureCustomizable dashboards
Has featureReport Formatting Templates
Ad-hoc Reporting Features
Has featureDrill-down analysis
Has featureFormatting capabilities
Has featurePredictive modeling
Has featureIntegration with R or other statistical packages
Has featureReport sharing and collaboration
Report Output and Scheduling Features
Has featurePublish to Web
Has featurePublish to PDF
Has featureOutput Raw Supporting Data
Does not have featureReport Versioning
Has featureReport Delivery Scheduling
Does not have featureDelivery to Remote Servers
Data Discovery and Visualization Features
Has featurePre-built visualization formats (heatmaps, scatter plots etc.)
Has featureLocation Analytics / Geographic Visualization
Has featurePredictive Analytics
Has featureSupport for Machine Learning models
Does not have featurePattern Recognition and Data Mining
Has featureIntegration with R or other statistical packages
Access Control and Security Features
Has featureMulti-User Support (named login)
Has featureRole-Based Security Model
Has featureMultiple Access Permission Levels (Create, Read, Delete)
Has featureReport-Level Access Control
Has featureTable-Level Access Control (BI-layer)
Has featureField-Level Access Control (BI-layer)
Does not have featureSingle Sign-On (SSO)
Mobile Capabilities Features
Has featureResponsive Design for Web Access
Has featureDedicated iOS Application
Has featureDedicated Android Application
Has featureDashboard / Report / Visualization Interactivity on Mobile
Application Program Interfaces (APIs) / Embedding Features
Does not have featureREST API
Does not have featureJavascript API
Does not have featureiFrames
Does not have featureJava API
Does not have featureThemeable User Interface (UI)
Does not have featureCustomizable Platform (Open Source)

Birst Screenshots

Birst Videos (3)

Watch Birst Networked BI - no more silos.

Watch The VP of Supply Chain at Citrix Systems on their Birst-architected digital supply chain

Watch CIO of CPG Reckitt Benckiser on Birst

Birst Downloadables

Birst Competitors

Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?No

Birst Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Mac
Mobile Application:Apple iOS, Android, Mobile Web
Supported Countries:All
Supported Languages: Arabic, English, Dutch, French, German, Japanese, Korean, Portuguese (Brazil), Simplified Chinese, Spanish