TrustRadius
Birst offers multi-tenant cloud BI for deployment in a public or private cloud, or on-premises. It provides an in-memory columnar data store and a BI layer comprising a reporting engine, predictive analytics tools, mobile native apps, dashboards, discovery tools, and an open client interface.https://media.trustradius.com/product-logos/gv/rb/XI7SESF1B71F.JPEGBirst ReviewWe use Birst as a value based SaaS platform for our contact center customers. We have more than 100 customers with 130 users on our Birst appliance. They get a BI platform where they can enhance the value of the Miralix contact center solution. Birst covers, among other things,Queue performanceWorkload per hour / quarter-hourLost call overviewService level rateAnswer call rateCustomer wait time overviewAgent performanceWork time overviewAgent behaviorDepartment / address / region performance IVR performanceCost-Benefit Analysis regarding ad-based campaign numbersClosed hours analysis,The multi-tenant capabilities of the product is really great. Its relatively easy go get started with the product. The support is great. The flow of new features and improvements are constant. The customer success program is good.,Its fairly complex for "normal" users to master/use the product (normal being supervisors, IT professionals etc.). The administration part of the product could be better, easier to use and manage.,7,Ability to meet corporate data standards such as scale and security Ability to do ad-hoc analysis and scheduled reports,Logi Analytics and QlikView,6,Its faster than the other product I have used, Infosuite.,We don't use the iOS and Android capabilities of Birst, however we plan to.,We don't use data from different sources.,We are running a old version of the Birst appliance. However, the new features of Birst looks easy-to-use and enables ad-hoc repporting on another level.,8,4,2,Are our customers callcenter performaning at a queue level Are our customers callcenter performaning at a agent level Get a structural overview at our customers contactcenter,Birst have enabled our customers to send filter based reports, keeping the number of required reports low For our own CRM system,Microsoft SQL Server,On iOS and Android As embedded web page in our Contactcenter supervisor As a dashboard,Yes,Price Product Features,No,8,Yes,One time I had a system meltdown in a weekend and the support guys in India was wery helpfull and eager the get us up and running again.,The dashboard V2 are very easy to use, drag and drop repporting.,The admin interface Maintenance of the appliance,Yes, but I don't use it,No, having the choce, I don't think we would go with another vendor, Birst provide us with the features our costumers need.Birst almost live accessBirst is used as a delivery mechanism to display data to our client. We collect data on mobile device usage patterns, as well as analyst forecasts across many technology areas, and use Birst to visualise this data via dashboards that clients access from our website.,Connects directly to many types of external data sources, enabling us to plug into data where it already exists Visualiser provides a user friendly interface for non-tech users to build their own databases HTML dashboards look far better now than the original Flash versions,Connectivity between the live sources frequently drops and does not reconnect automatically Cannot add dynamic titles to reports - so although can create a dynamic text box, this title cannot be exported along with the report Designer runs query as soon as an attribute is dropped on screen - would be useful if you know you need to add another 4, to be able to disable the query execution until all items have been added,6,Speed and agility,sql analysis services, Microsoft Power BI and Tableau Desktop,9,Birst is used by several hundred client customers, around 20 internal users, and designed by 3 internal IT Birst admins,5,6,3,5,2,Visualisation of data analysis Presentation of data in visual format for clients, delivered via internet Analysis tool for data held in SQL Analysis Services,Live access connections to SQL Analysis services cubes in MDX and Tabular format using prompts to enable custom searches of data,Microsoft Power BI, Tableau Desktop, Microsoft SQL Server,Basic dashboarding of KPI's Client facing data access,Yes,Price Product Features Product Usability,Implemented in-house,No,Change management was minimal,VM that is provided is restricted to Windows 2008 - no support for 2012 or higher Cannot integrate with our own host providers as there is no real "install" Permissions didn't seem to integrate with our AD,5,Self-taught,Product is not intuitive, and frequently seems to require clicking back to different pages just to get the product to save recent changes. Support desk are not familiar with using the "Live Connect" method to connect to external data sources, and are more comfortable using the native datawarehouse system, meaning there are times it feels we are the ones telling the support team how to do things.,7,we have learnt that the memory on the appliance server is the crucial specification to address when configuring Birst,No - we have not done any customization to the interface,No - we have not done any custom code,We are looking to configure load balancing across multiple appliance servers via NLB but have not yet implement this,3,Yes,The only time we have felt valued has been at the "Birst Forward" conference in SFO, when we were given the opportunity to meet with more senior development team members who actually seemed to understand our issues. Prior to that, the only exception support has come when issues have been escalated to a level that resulted in staff on the West coast agreeing to phone calls at 5am their time to overlap with the UK,Creating dynamic charts Click through functionality,changing page layouts re-sizing charts dynamic text changing data connections working with external data sources via live connection,6,3,5,SQL SSAS Corporate website,none planned,File import/export ETL tools,5,-,7,5,Number of appliances, and ongoing license fees,Identify what support / user focus groups are available for the people who will actually be using the software,Yes,Better stability of the Live Access connection,unknown,No,No,Additional products, considerations and use cases would be considered if we were evaluating today. At the time it was only a couple of people who chose the product based on one of their specific requirements, and other users / products were then crow-barred into that solution.Birst - 9 years after we metBirst has been used across the organization (SCM & Operations teams ) as well as embedded in SFDC (by Sales team) and exposed as a portal to our partners. We have built different dashboards and alerts that help us with managing our SC business as well as provide order and shipment information to our sales team and partners.,Data/data source import (from different sources DBs, txt and xls files, ....) and setup is very easy and fast Very good Dashboard performances (Dashboards/Dashlets built in Visualizer and Dashboards 2.0 ) Powerful data preparation tools,More stable new releases All modules related to data upload and processing need to be improved to better support more frequent uploads and data processing Prompts creation and maintenance need to be more user-friendly and provide performance improvements Admin module needs improvements in performances as well as data source/catalog maintenance area,7,Speed and agility Ability to meet corporate data standards such as scale and security Decreased deployment time and risk Ability to do ad-hoc analysis and scheduled reports Increased adoption, usage and self-service,Oracle Advanced Analytics and Business Objects SRC,8,Building and delivering BI content using Birst is more efficient than other BI tools.,Some of our users use Birst Mobile but we do not see this as a very frequently used app,We use very large number of different sources and data formats and a common semantic layer allows us to set and combine all these sources very easily.,Birst is trying to track market requirements and has been introducing new tools and functionalities especially in last 5 years. The problem is that in order to get them available on a market as soon as possible, some of them new tools/functionalities either lack some of important features or are not properly tested and sometimes cause more harm than benefits.,7,5,YesData CaptureBirst has been used across the orgnainization. It is used for reports bookings.,Tabular visualisation Exporting into excel Filtering,Updating. It has been very slow Easy to use. People find it difficult and not intuitive Maintenance. Difficult to address errors and find a solution,5,Ability to do ad-hoc analysis and scheduled reports,Microsoft Power BI,6,Birst is good for the ETL bult in capability, but it requires a lot of SQL development. It is time consuming if complicated logic needs to be built, but once in place it is reliable. Processing time could be a bit long, therefore it is suggested to refresh no more than once a day.,We have no benefit from the mobile apps capability.,The organisation has definitely benefit from Birst. Users get information quickly, consistently and wherever they are. Security levels have been built and different level of permission have been created. Birst is not easy enough for all users to create their own dashboard, but more advanced users have the capability of changing reports in visualizer.,Birst has been updating their offering regularly. Every quarter there is a new release. Pronto has been on the market for sometime, but due to extra costs the company did not embrace the new product. Regular updates are realised, not always with major changes, but interesting features such as forecasting or clustering have been introduced sometime ago.,8,217,2,Performance/sales reports Integration of different data sources KPI,New metrics built that are feeding into global measures Forecasting analysis,Microsoft Power BI,Expand to other departments Build connection to new platforms Integrate all data sources available,No,Product Features,6,Yes,We had an issue with a user. Birst provided extra support.,KPI Simple Graphs Simple reports,ETL structure Date and time analysis Implied greins,If possible, I would look into Birst ProntoEnd to end BI solution for not complex scenariosWe adopted BIRST to be used as the enterprise BI solution so all departments with enterprise BI needs would use BIRST.We use BIRST Cloud solution.,Being a cloud solution the platform upgrades are not a pain point anymore. Once the data model is ready, building basic reports/dashboards are really straightforward. One single tool may cover all your business intelligence needs, from data ingestion to reporting so it can be cost-saving in terms of licensing. Building an analytical ready model does not require highly skilled developers.,Lack of access to underlying database and use of non standard languages (propietary code) BQL and BIRST scripting. Very poor and not user-friendly administrative area. Big dependency on command line tasks (a few drag and drop) and lack of out of the box administrative views (reports and dashboards showing platform's response). Small community. Really difficult to find skilled resources in the market and few technical blog articles or videos available. Data ingestion capabilities do not scale. Being capable of ingesting data is an added value however, the solution is mainly based on SQL plus scripting (no out of the box monitoring capabilities, difficult to reverse-engineer...).,3,Speed and agility Other,Tableau,4,There are 2 points which have prevented us from being really agile with BIRST: difficulty of reverse engineer what has been built by another team/developer and lack of skilled resources in the market. Additionally, there are capabilities which BIRST does come with: ADR (Automated Data Refinement), Networked BI and Data Mashups which should have helped on bringing additional speed and increased re-usability but we have found many limitations around those.,We do use BIRST Mobile to access reports and dashboards. BIRST via web browser does have "Admin", "Visualizer" and "Designer" tabs. Accessing via mobile app the capabilities are limited so only dashboards are available. When designing dashboards for mobile it would help if on the development area we could preview how the dashboard will look in a mobile device.,The common semantic layer of BIRST (like other enterprise oriented BI tools in the market) is something you do not value until you miss it. We do make use of it however the learning curve is not really fast. It is difficult to reverse engineer as there are many places where things can be changed. Lineage is quite straightforward as you can select an object and its dependencies however the graphical part gets really messy when you have a complex model behind. One really important thing BIRST should put a focus on is moving away from Flash and fully adopt HTML5. The administrative/development area still requires flash.,BIRST does release new features and bug-fixes every three months which quite enough. My guess is that the biggest effort BIRST is doing is moving away from Flash and adoption HTML5, in this area they are behind other vendors. Regarding new capabilities, the main focus lately is on the self service data preparation area with PRONTO which is quite aligned with what other vendors are doing. What we are missing are capabilities other vendors are announcing like natural language processing or a bit of artificial intelligence. We do not anticipate much progress on this areas.,3,7000,50,Enterprise wide reporting with big target audience having a common semantic layer in order to ensure KPI definitions are consistent,No innovative ways we have used BIRST,Oracle BI Foundation Suite, Tableau Server, MicroStrategy Analytics,Depending on BIRST new capabilities. Currently we're trying to adopt Pronto for self service data preparation purposes,Not Sure,Product Features Third-party Reviews,Yes,3,Yes,Self service BI to build simple reports with Visualizer is easy Interacting with existing reports and dashboards is really easy,Data ingestion process is quite complex Data modelling and making changes to the existing model can be really tricky. It is hard to reverse engineer and apply changes on a model built by another developer/team and it is hard to change something if you do not regularly apply changes (i.e. add a dimension to a model you built 5 months ago). The administration parts are not user friendly. It is Flash based and a lot of things are done via commands. There is no super administrator role so not possible to have a look at everything which has been built.,Yes,BIRST was the innovative and disruptive technology of the BI Industry in 2015 and we were looking for a SaaS cloud solution what we did not consider is the high complexity of our data-ingestion/integration needs neither the low re-usability of the data ingested by BIRST. During the selection process make sure the tool does fully cover the capabilities needed and clearly position it within your toolkit so each tool is used for the purpose it was selected.Birst Review from Advertising Point of ViewUsed across the business to pull buying and selling prices for the individual clients, all the way to larger agency level. It is currently linked to other products as well, which is how it is updated for reporting each day. It allows for information to be refreshed on a scheduled basis where in which this means the data team does not have to spend their time consistently running basic reports, other teams can pull it off themselves.,Allows individual teams opportunity to create their own individual dashboard, specific to their clients and needs. Splits our costs easily, with an easy to use filter option, making reporting much faster.,In order to run Birst on a schedule, a ETL had to be created, this would be much more helpful. Visually Birst could improve, we use a large amount of visualisations in presentation and have to use a different software to create these Lack of stability in the product, we often experience issues where in which Birst is delayed or down. This being rectified would be extremely beneficial across the entire business.,5,Speed and agility Decreased deployment time and risk Ability to do ad-hoc analysis and scheduled reports,Microsoft Power BI and PostgreSQL,6,The 2 other BI tools we use alongside Birst are much more flexible and easy to initially use. The loading and data connections in Birst can feel clunky and much longer. The financial reporting side however does compete well. The major issue for our usage is the visualisation aspect, Birst’s visuals are limited and not always very nice. The customisation is much more limited ans harder to adjust quickly.,We do not currently use this function due to other tools providing a much more complex dashboard app. This is a feature that we do consider useful and if the BI visualisation are improved, something we would try to use more frequently.,This is a very useful feature of Birst which we do use as not all our data comes from the same location. There are multiple ways in which we utilise this function, especially for the automation capacity of Birst. We often consume data from different warehouses and through manual upload, having the semantic layer in place allows us to process this both quickly and automarically, removing our manual checking process.,Personally I have been using Birst for over a year now and have seen minimal updates. This is mainly related to the BI visualisation side and how you manually upload data.,6,Due to the change in the market and the current focus on AI, this would come into play when deciding a BI tool. Other considerations would be the scale that the platform could reach re data volumes. Birst often crashes which is something that we would need to take into account. Links to the cloud and security are a large focus at the moment. One of the main issues is the style, customisation and options for visualisations. The option to import new or design your own visual or infographic is a very useful feature when trying to explain what your data is saying in a new and appealing way.A BI tool that actually delivers!Dashboard presentation and updates. Allows the user to "run" varying reports and see data based on comprehensive prompts. Reduces the time necessary to run "more" reports. Saves time, improves accuracy and consistency in reviewing data. Designing reports. Simple reports take minutes yet offer extreme flexibility when used within the dashboard. Reduces response time to internal and external clients. Data Management. The process to setup and manage data requires planning and accuracy. Because of this, data is stable.,Copying Dashboard Prompts (filters). While the product has very flexible prompts and the ability to add them readily, you can not copy prompts from one dashboard page to another. You have to either copy the dashboard or manually add the prompts. User Management: The system provides a robust set of security layers for data, users, etc. For user security, the process requires more screens than it appears to need.,8,,9,Dashboard view of pharmacy utilization trends for clients Analytics for key performance indicators Auditing of pharmacy utilization on behalf of clients,,Implemented in-house Professional services company,7,In-person training Self-taught,8,Yes and no. Some aspects of the reporting and dashboard were easy to learn on your own. The data management side was another issue. There is no way I would have been able to setup the data side without training and assistance. This may be more of knowledge issue on my end, but even with others, the data/back end side required training.,Yes,8,9Birsting with BI SuccessBirst was selected as our single business intelligence solution solving our "single source of truth" challenge moving away from spreadmarts and individual definitions of the truth. We started our Birst development as support for individual functional departments [Sales Analytics, Team [HR], Finance and Service/Warranty]. The current year objective is to pull together the integrated organizational view across functional areas.,Single solution, integrated end to end [ETL, database, Administration, Design, Dashboards presentation]. Very stable application - uptime is great, software upgrades seamless. Administration Tools: users, groups, security, customization very intuitive. Quick start. Pace of introduction of new features. Community sharing portal is an excellent resource of Knowledge Base documentation, and discussions of challenges/resolutions by other customers. Community is also used to submit ideas and enhancement requests, so that voting raises top recommendations, Birst listens and responds. Birst defines their success as achieved by our success.,Ability to find things in Think Tank Community, need a better way to keep similar topics grouped, inconsistent tags. Community: assumption that this is the first place for answers to issues; which causes time extension for resolution of business challenge. Training: need some freebee's like single topic Lunch & Learn webinars,10,,10,50 licenses, 32 assigned, 10 active users 22 periodic users Expectation is that periodic users will move to active users as we deploy more cross departmental data visualization.,10,10,32,2,Interactive standardized view for a Sales Managers dashboard: specific for their Region, focusing in on right data, right format, right timing so that they can take action and effect the future results rather than just dealing with static reports of what has happened Cross functional analysis Mobile, dependent upon organizational objectives,Comparison of Actuals to Plan, is the variance increasing or decreasing Historical Trends: what does history tell us about a specific element or in comparison to other elements Projections: what's on the books scheduled for when Efficiencies of reporting, Automatiion of report distribution: having the ability to create it once but view it via many parameters, auto distributing of reports to those not directly on Birst,Not unexpected nor innovative, but valuable to us - ability to support a fact driven sales planning cycle [sales rep specifics, Region overview, Total Sales Plans],Yes,Price Product Features Product Usability Vendor Reputation Analyst Reports Third-party Reviews,We matrixed key features and functionality and as stated earlier within an hour we were confident that we had found the right solution provider for our company.,Vendor implemented Implemented in-house,Yes,Change management was minimal,Internal data cleanzing! This is a huge component that tends to get overlooked. Data visualization can uncover a lot of junk data.,10,8,Yes,Too many to select just one. Birst Tech support partners with customer to understand the challenge and then to teach with explanation of resolution. If the topic has not yet been covered in The Think Tank Community, they will also create a Knowledge Base document so that others may benefit from the efforts.,Dashboard designs, especially with Dashboards 2.0, exceptionally easy Data refresh, whether manual upload or automatic with BirstConnect, easy to understand Love the toggle between chart and data, allows us to present data as data visualization form, but allows end user comfort of quick access to rows/columns view too,When building custom expressions - error alerts don't guide you understanding or discovering corrective actions [e.g. missing punctuation settings],Yes, but I don't use it,9,10A Great Product with Even Better Customer ServiceReport building is quick and easy. Creating a data model for a reporting structure and data warehouse is easy. Our users can access it whenever they want, whenever they want using either a computer or iPad. Birst seems like it can do almost anything either myself or the users can think of. When my users ask me for things I don't know how to do, I typically just say "sure", assuming that it's possible and that I'll figure it out. I'm sure this will come back to bite me one of these days, but it hasn't yet.,There were a number of "quality of life" issues, I'll call them, when we first got started on the Appliance version - for example, upgrading was very clunky. Those issues have been cleaned up and I have no complaints about them now. Birst seems to do a really good job of listening to their customers and giving them what they want. The Birst Mobile iPad app doesn't have the full functionality of the browser-based version, but I understand that this is being fixed with HTML 5. In fact it may already be fixed - I know that some of the HTML 5 implementation is done, but I'm waiting for it to be fully in place before making the switch.,10,,10,10,10,20,1,Managing reports is so much easier now. The time it takes me to put out our scheduled reports is basically zero now, and they all have visualization, which was too much work to do on every report before. Ad hoc reporting has become much easier as well. Often times when I've made ad hocs in the past, I get asked to make them again with different date ranges, etc., either right then or a few weeks/months later. With Birst, users can select their own data ranges and chart types for the reports I build them, as well as bring in additional metrics or swap out existing metrics. Without going into too much detail, users can do this in a way where the changes are temporary and only visible to them, or by changing the report itself, depending on the permissions you want to give users. The point is that unlike before, I typically only have to do a report once and the users are empowered to make whatever minor changes to it they want, saving me time and getting them their results faster. Birst makes data warehousing easy. I don't have any sort of previous training or experience when it comes to data warehouses. After a few conversations with Birst tech support and a couple classes they offer, I'm building out a data warehouse by myself, and it's going fairly well. Our Customer Success Manager is also great about getting me the help I need when I run into issues I can't figure out. For a company with less than 100 people like ours, having one person able to totally manage the data warehouse and reporting, and still have time for other things is huge.,,Implemented in-house Professional services company,6,In-person training Self-taught,10,A big mistake we made in our initial implementation was not getting me any training on it. The product is intuitive and I did figure out a great deal on my own, but there's really no substitute for formal training with these sorts of things. As I've said before, I have no experience in this area, so maybe somebody used to this sort of thing wouldn't need the training as much as I did, but even then I would recommend getting the training anyway. Being able to network with other customers and various Birst employees is enough to justify the cost, let alone what you'll actually learn.,No,8,10,10,8,We'd eventually like to plug it into Google Analytics.Great Product with Great SupportIt combines data from disparate data systems so that it can all be viewed in one place The drilling and filtering capabilities are outstanding! We've really been able to get to the lower level of detail that we needed, but could not get, before we started using Birst. Once created, Birst updates all by itself. No downloading, exporting, or re-aggregating of data to update reports.,Report designer user interface is poor. For example, Birst has a feature that allows report designers to build and save custom expressions. This is helpful because, rather than having to rewrite the expression each time it's needed, the designer can simply select it from the saved expression box and drop it into the report. However, there appears to be no rhyme or reason to the organization of the expression box. It's not alphabetized and you can't categorize expressions by creating folders. This can lead to frustration when time is wasted just trying to find the custom expression that you need. Creating new reports is a clumsy process. Data exports are sloppy. This is due more to the lack of flexibility in the designer UI than to the actual exporting capability. For example, when creating a data table, you often need the label to be a larger size than the column because the label requires descriptive text while the column is just a value. However, in the Birst designer UI, you cannot independently change the size of a measure label and the size of its corresponding column--they have to be the same size.,It's hard to quantify the time savings and improved decision making that occurred because of Birst, but it is substantial.,10,9,30,1,Reporting that used to be done in excel is now being done in Birst.,,Vendor implemented Implemented in-house Professional services company,9,In-person training,9,I'm not sure of the extent of customization my company did.,10,7,9,8,Salesforce.,None that I'm aware of.,,Again, not qualified to comment on this question.First product ever purchased where promise was fully delivered.across a division within a larger organization. External clients also utilize interactive dashboards and visualizations. We utilize Birst to present internal administrative and service metrics, external reach and effectiveness metrics and comparative metrics across our large syndication network.,Birst is best at implementing and validating data warehouse models. I have been able to prototype multiple models in under 4 hours of effort - this is really amazing. As a past user of a big-3 reporting stack, these same tasks would have taken days. It is also extremely easy to publish dashboard of reports for users to view and interact with. Birst supports both our internal analytics needs related to usage as well as external partner metrics utilized by our customers to determine efficiency of our products within their websites.,Birst's interface can be slow at times. On dashboards, I regularly see 3-5 second load times BEFORE the data begins being loaded (interface load time for the Adobe Flex framework). In addition, I have had numerous occurrences where I have to back out of the report designer and come back in due to failed refresh of the design palette.,9,,10,25,5,Reporting and Analytics Interactive Dashboards integrated within our applications Publishing Interactive Analyses for consumption by our client base.,I am not sure if we have been that innovative vis a vis capabilities of a BI/Analytics package. I think we do some pretty amazing things joining big data sets to our standard BI model. We allow comparison of a particular manufacturers product reach vs an anonymized set of competitive information. In an interactive dashboard you can change the comparison from the general set to a named set of top competitors as well as filter and slice by many different attributes.,We are looking into Birst's predictive analytics capabilities and sampling structures to provide prescriptive services to our syndication network. Items like suggesting the best price for an item, or inventory demand planning, or which channel to spend marketing $. Basically utilizing our data and Birsts platform to create an e-commerce optimization info-store. Utilizing the new Birst Visualizer, we will be opening up a limited set of our standard model for ad-hoc visualization (we have a large amount of data and need to limit the scope of what can be completed ad-hoc to live within very strict performance guidelines).,,Price Product Features Product Usability Positive Sales Experience with the Vendor,I would definitely expand the data set with which I evaluated. Although Birst has been able to handle the increased data load - it has taken more work on our side to model, clean, archive and optimize our data. Our original implementation was under budget, but ongoing costs are above what I planned (although not by any economically meaningful amount),Vendor implemented Implemented in-house,Yes,Change management was a major issue with the implementation,esoteric functions that were not well documented - having to go to Birsts client solutions team for answers report functions that were not well documented, leading to some unanticipated results in reports - having to go to support to gain understanding of why.,10,Online training In-person training Self-taught,10,8,BI is a complex topic. If you have experience with BI and data warehousing, this product is very easy to pick up and get going with. From scratch, and with only a couple hours of assistance I was able to pilot the system with a fairly complex data model. This included developing reports that utilized advanced functions that were fairly well explained in online training and documentation. I would not recommend this approach to someone attempting to implement a full line BI system for multiple end users. Its one thing to work through learning a new system when you are the project champion, quite another when you are trying to implement for a broader user base.,7,when you create your model - ensure you utilize "scripted" sources for any source that will be utilized in a fact table or degenerated dimension. These become more difficult to modify if you source directly from a file/db connection.,Some - we have done small customizations to the interface,No - the product does not support adding custom code,No,7,Yes,after an upgrade, where I failed to follow my part of the upgrade instructions I was left with an inability to import data. I spent hours looking at my sources and processes. When I finally entered a ticket (on a saturday night), they called me back within minutes and walked me through what needed to be done. With the normal automated processing steps I have - I would have had a lot of manual work to fix the data up if I had missed a second cycle. Their prompt response and clear instructions let me get past that.,creating dashboards with interactive functions adding sources and data fields administration of the system,user setup modfying fields related to a "delete-key" source used to control ensuring duplicate data is not ingested for sources with only "natural" keys,Yes, but I don't use it,8,7,9,8,Internal and customer facing portals. Salesforce.com,Zuora, a subscription billing system.,File import/export Single Signon API (e.g. SOAP or REST) ETL tools,10,none - it is very straightforward.,8,7,I am not allowed to disclose the terms of our contract as we signed up as an OEM.,as with any vendor that is not one of the top 5 software/hardware companies in the world - push for what you want. If there is a feature you need and it's "on the roadmap", get it included in the contract/SOW. This is your time to ensure you get what you want at the price/terms you are willing to enter. They are professional sellers - are you a professional buyer?,Yes,enhancements to HTML5 dashboard Birst Visualizer Backend data processing enhancements,No,No
Windows, Mac
Birst
182 Ratings
Score 6.8 out of 101
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Birst Reviews

Birst
182 Ratings
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Score 6.8 out of 101

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Tim Welch profile photo
January 09, 2019

Birst almost live access

Score 6 out of 10
Vetted Review
Verified User
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Usability

3
Nowhere near as user friendly as other tools. Part of the problem is combination of Flash and HTML options, although this is configured at a user level rather than a dashboard level. As the features in each option are not the same, this can mean users working in one format cannot utilise dashboards that are more suited for the other format.
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Sanja Prstojevic profile photo
January 08, 2019

Birst - 9 years after we met

Score 7 out of 10
Vetted Review
Verified User
Review Source

Usability

7
We have been using Birst for 10 years .We like a lot of things it offers but especially the ability to create new data sources and build reports/dashboard on top of that data very fast and relatively easy. What we dislike is a way how some of new features/modules have been designed and developed and lack of consistent focus on product stability. Since Birst became part of Infor, a lot of things changed for the worse (product reliability, tech support,...) We hope that this is just a phase that will be over soon.
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January 09, 2019

Data Capture

Score 5 out of 10
Vetted Review
Verified User
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Usability

8
Users can access the dashboards easily, but performance could be an issue.
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February 12, 2019

End to end BI solution for not complex scenarios

Score 3 out of 10
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Verified User
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Usability

3
From the end user point of view (both interacting with dashboards already built or creating your own reports with Visualizer as self service BI) it is user friendly.
From the admin/developer point of view we do not find it user friendly, a lot of commands for administrative tasks (few drag and drop), a lot custom code required for data ingestion purposes including Python, batch command line, BQL (BIRST SQL language, it is difficult to reverse engineer, there is a lack of a super-administrator role which could have access to everything.
Personally I would say it could be a good fit for mid-size companies with low complexity (few data sources, few STAR-schemas and few conformed dimensions).
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January 08, 2019

Birst Review from Advertising Point of View

Score 5 out of 10
Vetted Review
Verified User
Review Source

Usability

6
Birst is a reliable BI platform that has developed through uploads via the cloud, easy tabular views, quick manual uploads and links to SQL databases. It however does not compete with other BI tools with the data manipulation and connections when your data is uploaded in the platform and the visualisation and customisations available. The automation aspect is very useful and is one of the top features, alongside the user hierarchy and permissions. Birst is an easy and useful tool for finicial reporting, however is not currently the best option on the market for providing easy to understand, edit and present visualisations.
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Brett Mooberry profile photo
November 12, 2014

A Great Product with Even Better Customer Service

Score 10 out of 10
Vetted Review
Verified User
Review Source

Usability

10
Having no background with this kind of program, I've found it to be a very intuitive piece of software; I can generally figure things out on my own. Easy to use and figure out doesn't mean it's shallow though - it's definitely a powerful and robust program.
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February 25, 2014

First product ever purchased where promise was fully delivered.

Score 9 out of 10
Vetted Review
Verified User
Review Source

Usability

8
I would like to see additional usability put into the ETL scripting. Recently, Birst added a nice function reference inline to formula creation which has kept me from having to return to documentation so much. The same in ETL would be very beneficial. The interface problems related to the Flex framework are being addressed in a rewrite to HTML 5, but for now they are still a hindrance to a higher usability rating.
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Feature Scorecard Summary

Pixel Perfect reports (68)
6.8
Customizable dashboards (77)
7.6
Report Formatting Templates (60)
6.3
Drill-down analysis (78)
7.3
Formatting capabilities (77)
6.6
Integration with R or other statistical packages (28)
6.1
Report sharing and collaboration (68)
7.3
Publish to Web (52)
8.0
Publish to PDF (67)
7.9
Report Versioning (9)
7.4
Report Delivery Scheduling (66)
7.5
Pre-built visualization formats (heatmaps, scatter plots etc.) (72)
7.1
Location Analytics / Geographic Visualization (58)
7.1
Predictive Analytics (34)
5.6
Multi-User Support (named login) (70)
8.4
Role-Based Security Model (68)
8.1
Multiple Access Permission Levels (Create, Read, Delete) (69)
7.9
Responsive Design for Web Access (52)
7.1
Dedicated iOS Application (34)
7.4
Dedicated Android Application (24)
7.5
Dashboard / Report / Visualization Interactivity on Mobile (42)
7.2

About Birst

Birst Networked BI is a BI product that promises to enable a single view of data and eliminate data silos. Additionally, decentralized teams and individual users can augment this shared analytic fabric with their own local data, without compromising data governance. This consistency comes from a unified semantic layer, which maintains common definitions and key metrics, no matter where users sit.

Birst achieves Networked BI through a 2-tier architecture that aligns back-end enterprise data with line-of-business or local, edge data. Birst’s Automated Data Refinement extracts data from any source (data stores, applications, warehouses, big data, and unstructured external sources) into a unified semantic layer. The result is a consistent view that enables users with self-service analytics through dashboards, reporting, visual discovery, mobile tools, and predictive analytics. Birst Open Client Interface also offers integration with Tableau, Excel and R.

Birst goes to market in two primary ways:

  • Direct, for enterprises using Birst for analytics on internal data to drive improved business outcomes
  • Embedded, for all size companies who offer data (analytics) products, by embedding and white-labeling Birst capabilities into their products

Birst’s product is packaged in 3 available formats:

  • Platform and per-user fee
  • By Department or Business Unit
  • By end-customer (for embedded scenarios)

Birst Features

BI Platform Features
Has featureAdministration via Windows App
Has featureAdministration via MacOS App
Has featureAdministration via Web Interface
Has featureLive Connection to External Data
Has featureSnapshot of External Data
Has featureIn-memory data model
Has featureOLAP (Pre-processed cube representation)
Has featureROLAP (SQL-layer querying)
Has featureMulti-Data Source Reporting (Blending)
Has featureData warehouse / dictionary layer
Has featureETL Capability
Has featureETL Scheduler
Supported Data Sources Features
Has featureMS Excel Workbooks
Has featureText Files (CSV, etc)
Has featureOracle
Has featureMS SQL Server
Has featureIBM DB2
Has featurePostgres
Has featureMySQL
Has featureODBC
Has featureCloudera Hadoop
Has featureHortonworks Hadoop
Has featureEMC Greenplum
Has featureIBM Netezza
Has featureHP Vertica
Has featureParAccel
Has featureSAP Hana
Has featureTeradata
Does not have featureSage 500
Has featureSalesforce
Has featureSAP
Has featureGoogle Analytics
BI Standard Reporting Features
Has featurePixel Perfect reports
Has featureCustomizable dashboards
Has featureReport Formatting Templates
Ad-hoc Reporting Features
Has featureDrill-down analysis
Has featureFormatting capabilities
Has featurePredictive modeling
Has featureIntegration with R or other statistical packages
Has featureReport sharing and collaboration
Report Output and Scheduling Features
Has featurePublish to Web
Has featurePublish to PDF
Has featureOutput Raw Supporting Data
Does not have featureReport Versioning
Has featureReport Delivery Scheduling
Does not have featureDelivery to Remote Servers
Data Discovery and Visualization Features
Has featurePre-built visualization formats (heatmaps, scatter plots etc.)
Has featureLocation Analytics / Geographic Visualization
Has featurePredictive Analytics
Has featureSupport for Machine Learning models
Does not have featurePattern Recognition and Data Mining
Has featureIntegration with R or other statistical packages
Access Control and Security Features
Has featureMulti-User Support (named login)
Has featureRole-Based Security Model
Has featureMultiple Access Permission Levels (Create, Read, Delete)
Has featureReport-Level Access Control
Has featureTable-Level Access Control (BI-layer)
Has featureField-Level Access Control (BI-layer)
Does not have featureSingle Sign-On (SSO)
Mobile Capabilities Features
Has featureResponsive Design for Web Access
Has featureDedicated iOS Application
Has featureDedicated Android Application
Has featureDashboard / Report / Visualization Interactivity on Mobile
Application Program Interfaces (APIs) / Embedding Features
Does not have featureREST API
Does not have featureJavascript API
Does not have featureiFrames
Does not have featureJava API
Does not have featureThemeable User Interface (UI)
Does not have featureCustomizable Platform (Open Source)

Birst Screenshots

Birst Competitors

Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?No

Birst Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Mac
Mobile Application:Apple iOS, Android, Mobile Web
Supported Countries:All
Supported Languages: Arabic, English, Dutch, French, German, Japanese, Korean, Portuguese (Brazil), Simplified Chinese, Spanish