Birst

Birst Reviews

Do you work for this company? Learn how we help vendors

Reviews
(1-18 of 18)

Companies can't remove reviews or game the system. Here's why
January 09, 2019

Birst almost live access

Tim Welch | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
Frequently the first line support appear to know nothing about the "Live Data Access" part of the product, which is the main use we have for it. Frustrating to find that we spend several hours on the phone just having to reshow problems, to still get no support help.
Sanja Prstojevic | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
There are just 2-3 people that work for Birst TS that you can get help from and they are very busy supporting all customers so it is very hard to get in touch with them (ticket assigned to one of them) The rest of the team either do not have good knowledge of the product or have no idea about customer's needs so most of the time issues stay opened or unsolved for months or even longer.
February 21, 2018

Birst debunked.

Rohit Acharya | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
Review Source
  • Poor turnaround time
  • Low response rate when the problem at hand are large
  • Lack of infrastructural knowledge when it comes to scaling solutions
  • Lack of inter team work noticed
  • Most of the tickets are open for a long period of time
March 16, 2018

Multi-tenant review

Lee Ann Benson | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
8 out of 10 times I find the answer to a problem before the support team does. Many times I get the wrong answer from them. I don't find that they evaluate problems well before they start working on them. Many times they work from screen prints and logs without ever speaking to me to find out what is going on.
John Laws | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Birst Support has been some of the best I've experienced in thirty years of working in IT. Starting with the Birst Community forum through the Support Team Birst has be very responsive to our needs. On one occasion, as we were first implementing Birst, we got stuck configuring an appliance. This occurred late in the day and when contacting Support we were directed to a representative who worked with us for over two hours. He helped us understand what needed to be done and then stayed with us while we were completing the configuration. Kudos to Birst for having Support Reps who know what they are doing and care about their customers.
Eric Lagace | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
There has been a lot of work put into adding features to Birst in the last year, and much of the new stuff is great: new maps, faster charting engine, support for HTML and JavaScript (including D3.js) in dashboards, etc. Unfortunately, documentation is not keeping up and remains very basic, Customer Support is very, very slow, and the Birst forum (the "Community") remains the only place where real-world questions can be answered.

It seems there isn't a sufficient number of Birst users yet to create independent forums and user groups. I look forward to seeing Birst adopted in more organizations, and a large enough user community that grows outside of Birst.
Timothy Humphreys | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
First, Birst is the most responsive support group I have used or honestly managed. They document and respond quickly. Are they perfect? No, but that does not mean they do not actively work with you to address my issues. My biggest challenge is understanding some of the support team's accents. Luckily, they are very patient with me asking them to repeat their response.
October 01, 2015

Birsting with BI Success

Deborah Stillwell Judy | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
When we have an issue that is stopping our business from proceeding, I want answers sooner than later. While Birst does have a published response time for each case level, we always wish it could be quicker. What response improvement could there be with a larger support team?

In response to first question: Blackhole of issues - Birst needs to improve upon closing issues that resolution was dependent upon code fixes or enhancements, perhaps someone to add a comment on all case tickets at least every 60 days.

Escalation - I always have the ability to electronically or via phone escalate a ticket. I also have my Customer Success Manager through whom I can escalate topics.
Score 3 out of 10
Vetted Review
Verified User
Review Source
There are tickets we've created which seem simple but not answered in over a year.
In many cases we are provided with workarounds but not real solutions.
Multiple times we are given the answer "code change" requested so we have to wait for the next release (every 3 months) and in some cases we have to wait for more than one release.
Brett Mooberry | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Our Customer Success Manager does a great job of getting me what I need in a timely manner, and their tech support is friendly and competent. Sometimes when I submit minor issues to tech support, they go unanswered for a while, which is why I'm not giving a perfect 10 (serious issues get answered immediately). I'd take off another point or 2 for this, but our CSM notices when this happens without me having to say anything to him and tracks down the answers for me himself.

I wish this question was split into 2. Customer Service would get an easy 10/10.
Scott Gabriel | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Birst can do a lot of things, but it can be difficult to figure out unless you have someone to answer questions and to help explain new functionality. Thankfully, Birst customer support has been outstanding. As mentioned before, questions are usually answered the same day the support case is created.
Score 10 out of 10
Vetted Review
Reseller
Review Source
Our company has a great relationship with the product engineers and usually get good response when faced with issues such as bugs with new releases or performance tuning. We probably enjoy this much attention due to our partnership level of titanium. Birst trusts us to help them penetrate the BI market with Birst.
Score 9 out of 10
Vetted Review
Verified User
Review Source
As we have become more self sufficient, we normally only have to call support for some weird or big issue. These issues take longer to solve than i'd like. This is because support cannot fix them. So, not completely fair to the support team - who is knowledgeable about what they should be, but at the end of the day we are talking about the company's support of me, not a support agent team!

Birst Scorecard Summary

Feature Scorecard Summary

BI Standard Reporting (3)
76%
7.6
Pixel Perfect reports (68)
78%
7.8
Customizable dashboards (77)
79%
7.9
Report Formatting Templates (60)
71%
7.1
Ad-hoc Reporting (4)
70%
7.0
Drill-down analysis (78)
67%
6.7
Formatting capabilities (77)
76%
7.6
Integration with R or other statistical packages (28)
61%
6.1
Report sharing and collaboration (68)
75%
7.5
Report Output and Scheduling (4)
81%
8.1
Publish to Web (52)
87%
8.7
Publish to PDF (67)
80%
8.0
Report Versioning (9)
74%
7.4
Report Delivery Scheduling (66)
84%
8.4
Data Discovery and Visualization (3)
70%
7.0
Pre-built visualization formats (heatmaps, scatter plots etc.) (72)
74%
7.4
Location Analytics / Geographic Visualization (58)
78%
7.8
Predictive Analytics (34)
58%
5.8
Access Control and Security (3)
81%
8.1
Multi-User Support (named login) (70)
88%
8.8
Role-Based Security Model (68)
80%
8.0
Multiple Access Permission Levels (Create, Read, Delete) (69)
74%
7.4
Mobile Capabilities (4)
79%
7.9
Responsive Design for Web Access (52)
84%
8.4
Dedicated iOS Application (34)
83%
8.3
Dedicated Android Application (24)
72%
7.2
Dashboard / Report / Visualization Interactivity on Mobile (42)
76%
7.6

What is Birst?

Birst Networked BI is a BI product that promises to enable a single view of data and eliminate data silos. Additionally, decentralized teams and individual users can augment this shared analytic fabric with their own local data, without compromising data governance. This consistency comes from a unified semantic layer, which maintains common definitions and key metrics, no matter where users sit.

Birst achieves Networked BI through a 2-tier architecture that aligns back-end enterprise data with line-of-business or local, edge data. Birst’s Automated Data Refinement extracts data from any source (data stores, applications, warehouses, big data, and unstructured external sources) into a unified semantic layer. The result is a consistent view that enables users with self-service analytics through dashboards, reporting, visual discovery, mobile tools, and predictive analytics. Birst Open Client Interface also offers integration with Tableau, Excel and R.

Birst goes to market in two primary ways:

  • Direct, for enterprises using Birst for analytics on internal data to drive improved business outcomes
  • Embedded, for all size companies who offer data (analytics) products, by embedding and white-labeling Birst capabilities into their products

Birst’s product is packaged in 3 available formats:

  • Platform and per-user fee
  • By Department or Business Unit
  • By end-customer (for embedded scenarios)

Birst Features

BI Platform Features

  • Supported: Administration via Windows App
  • Supported: Administration via MacOS App
  • Supported: Administration via Web Interface
  • Supported: Live Connection to External Data
  • Supported: Snapshot of External Data
  • Supported: In-memory data model
  • Supported: OLAP (Pre-processed cube representation)
  • Supported: ROLAP (SQL-layer querying)
  • Supported: Multi-Data Source Reporting (Blending)
  • Supported: Data warehouse / dictionary layer
  • Supported: ETL Capability
  • Supported: ETL Scheduler

Supported Data Sources Features

  • Supported: MS Excel Workbooks
  • Supported: Text Files (CSV, etc)
  • Supported: Oracle
  • Supported: MS SQL Server
  • Supported: IBM DB2
  • Supported: Postgres
  • Supported: MySQL
  • Supported: ODBC
  • Supported: Cloudera Hadoop
  • Supported: Hortonworks Hadoop
  • Supported: EMC Greenplum
  • Supported: IBM Netezza
  • Supported: HP Vertica
  • Supported: ParAccel
  • Supported: SAP Hana
  • Supported: Teradata
  • Supported: Salesforce
  • Supported: SAP
  • Supported: Google Analytics

BI Standard Reporting Features

  • Supported: Pixel Perfect reports
  • Supported: Customizable dashboards
  • Supported: Report Formatting Templates

Ad-hoc Reporting Features

  • Supported: Drill-down analysis
  • Supported: Formatting capabilities
  • Supported: Predictive modeling
  • Supported: Integration with R or other statistical packages
  • Supported: Report sharing and collaboration

Report Output and Scheduling Features

  • Supported: Publish to Web
  • Supported: Publish to PDF
  • Supported: Output Raw Supporting Data
  • Supported: Report Delivery Scheduling

Data Discovery and Visualization Features

  • Supported: Pre-built visualization formats (heatmaps, scatter plots etc.)
  • Supported: Location Analytics / Geographic Visualization
  • Supported: Predictive Analytics
  • Supported: Support for Machine Learning models
  • Supported: Integration with R or other statistical packages

Access Control and Security Features

  • Supported: Multi-User Support (named login)
  • Supported: Role-Based Security Model
  • Supported: Multiple Access Permission Levels (Create, Read, Delete)
  • Supported: Report-Level Access Control
  • Supported: Table-Level Access Control (BI-layer)
  • Supported: Field-Level Access Control (BI-layer)

Mobile Capabilities Features

  • Supported: Responsive Design for Web Access
  • Supported: Dedicated iOS Application
  • Supported: Dedicated Android Application
  • Supported: Dashboard / Report / Visualization Interactivity on Mobile

Birst Screenshots

Birst Videos

Birst Downloadables

Birst Competitors

Birst Pricing

More Pricing Information

On-premise Editions Pricing
Pricing DetailsTerms
Basic License$30,000Per 20 Users Per Year

Birst Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Mac
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesAll
Supported LanguagesArabic, English, Dutch, French, German, Japanese, Korean, Portuguese (Brazil), Simplified Chinese, Spanish

Frequently Asked Questions

What is Birst?

Birst offers multi-tenant cloud BI for deployment in a public or private cloud, or on-premises. It provides an in-memory columnar data store and a BI layer comprising a reporting engine, predictive analytics tools, mobile native apps, dashboards, discovery tools, and an open client interface.

What is Birst's best feature?

Reviewers rate Multi-User Support (named login) highest, with a score of 8.8.

Who uses Birst?

The most common users of Birst are from Enterprises and the Computer Software industry.