Bitbucket

Bitbucket

About TrustRadius Scoring
Score 8.1 out of 100
Bitbucket

Overview

What is Bitbucket?

Bitbucket from Australian-headquartered Atlassian offers source code management and version control.
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Recent Reviews

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Awards

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Reviewer Pros & Cons

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Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Bitbucket, and make your voice heard!

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Pricing

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Free (up to 5 users)

$0

On Premise
per month

Standard

$3

On Premise
per user/per month

Premium

$6

On Premise
per user/per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Product Demos

Bitbucket - the Git solution for professional teams
01:27
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Product Details

What is Bitbucket?

Bitbucket from Australian-headquartered Atlassian offers source code management and version control.

Bitbucket Video

Bitbucket is the Git solution for professional teams. Collaborate on code with inline comments and pull requests. Manage and share your Git repositories to build and ship software, as a team. Use built-in continuous delivery for end-to-end visibility from coding to deployment....
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Bitbucket Technical Details

Deployment TypesOn-premise
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo

Frequently Asked Questions

Bitbucket from Australian-headquartered Atlassian offers source code management and version control.

Reviewers rate Support Rating highest, with a score of 8.3.

The most common users of Bitbucket are from Mid-sized Companies (51-1,000 employees) and the Computer Software industry.
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Comparisons

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Reviews and Ratings

 (325)

Ratings

Reviews

(1-14 of 14)
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Score 8 out of 10
Vetted Review
Verified User
The customer support provided by Atlassian (Bitbucket's parent company that also makes Jira, Confluence, etc.) is very helpful. They seem to be very concerned about any issues reported with their products and even just questions about functionality. They are constantly improving the products with new features in nearly every release. Plus they have a plethora of online documentation to reference.
Score 9 out of 10
Vetted Review
Verified User
Support is very communicative about outages and provides a detailed status page with real-time and historical data. Additionally, paid subscribers have the option of raising support requests with Atlassian support that is answered quickly. Finally, users can take advantage of the support forums, where there are plenty of other users who are willing to share their experiences and help work through difficult technical issues.
January 22, 2020

Start small Scale Big.

Score 9 out of 10
Vetted Review
Verified User
The support is quick and helpful. The documentation of the Bitbucket is pretty good. The setup instruction and walkthroughs are neat and, most of the time, solve the problem you are looking for.
Score 8 out of 10
Vetted Review
Verified User
Some of the documentation is really outdated and you just gotta try until you either figure it out by yourself or until you find what you need without their outdated documentation from a couple of years ago but with alternate websites such as stack overflow in one of the server documentation sites or somewhere else. Still, most of the processes are documented out there, you just gotta be patient and find the right one.
Score 9 out of 10
Vetted Review
Verified User
Before we starting using their support, we used the large amount of documentation available over the internet. Some of these documents were published by Atlassian (the software manufacturer). Specifically for support, they have a good response rate and normally they are very accurate. This application doesn't require frequent support, because it rarely generates a problem. It is a stable product.
Score 6 out of 10
Vetted Review
Verified User
I had issues logging into my account once because my phone got damaged and I lost access to my two-factor authentication codes. I filed a ticket, and they replied promptly and with exactly what I needed to resolve the issue. I haven't had much other experience with them, but the short encounter I did have was pleasant solved my problem quickly.
Machindra Dharmadhikari | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Premier support requests get a prompt response from the vendor. The knowledge of support engineers is quite good. We would appreciate if they would get on an immediate call with WebEx sessions in case of rare reproducible issues even before providing the support zips. Right now, they don’t come into calls before providing logs. Actual resolution for some of the issues takes a long time and this is not good from the users perspective.
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