I use Bitdefender GravityZone with multiple clients, ranging in size from only a couple of employees up to nearly 100. While Bitdefender works cross-platform (Mac and Windows), in general, it is used primarily on Windows computers across an entire organization. Bitdefender is an extremely comprehensive security suite, so it handles virtually all security needs from anti-virus to ransomware protection to a software firewall.
- Once installed, Bitdefender runs silently in the background with little to no need for user interaction.
- The cloud-based console provides for easy computer management and deployment
- Bitdefender is extremely flexible, with a policy-based system wherein different profiles can be created (i.e. a policy to deactivate the firewall, a policy to allow for admin control on a machine, etc.) and pushed out to individual computers.
- Computers can be grouped into different categories, with different policies automatically deployed to each category.
- Bitdefender is relatively resource light, and runs well even on lower end computers.
- An individual computer or server can be set up as an endpoint relay - wherein workstations can communicate directly with this relay vs. the Bitdefender cloud. In theory, this would be ideal for offices with a slow internet connection, in practice, however, the relay connection is flaky and buggy.
- The initial install process, while easy, can take a while when compared to other antivirus solutions. In general, it takes anywhere from 5 - 10 min to install.
- Once installed, no settings can be changed directly on a computer, all changes need to be made via the GravityZone web page.
- The installer package itself is rather large when compared to competitors. The packages is around 600 - 700 mb.
- Support can be slow to respond at times.
GravityZone is ideal for virtually any sized business, though at smaller sizes (3 - 5 computers/users) other options may be more cost effective, including other Bitdefender products. In addition, while Bitdefender's flexibility and power-user features are really nice, these same features can make it difficult to use for the less tech-inclined. Finally, Bitdefender is ideal for Windows servers as it can be figured specifically for server use.
Centralized management of Bitdefender is a major selling point and a fantastic feature. The centralized management console is cloud-based, so setup is painless as no onsite server needs to be configured. In addition, because it is cloud-based, the console can be accessed from anywhere you have internet. As far as the usefulness of the console itself, having a centralized source to manage all protected endpoints makes managing dozens if not hundreds of computers a breeze. If a machine is infected, a notification is sent to the centralized console and an email/push notification can be sent to an IT manager. In addition, this console can be used to deploy and configure clients, as well as uninstall and remove computers that are no longer being used. The usefulness and powerful features of Bitdefender GravityZone's centralized management console cannot be overstated.
Support can be contacted either via email or phone, unfortunately there is no chat support. Phone support is fairly immediate and representatives are generally knowledgeable. Email support, however, can be frustratingly slow - with responses sometimes take over a day. Fortunately, I've experienced very few problems with Bitdefender that have required the need for support.