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Bitrix24

Bitrix24

Overview

What is Bitrix24?

Bitrix24 is a local-hosted or cloud-based social intranet and project management platform that also contains core HR (HRMS) and CRM features. Bitrix24 also provides time management services and employee self-service.

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Recent Reviews

TrustRadius Insights

Bitrix24 has become a valuable tool for organizations looking to streamline their operations and improve communication. Users have found …
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TrustRadius Insights
TrustRadius Insights

Bitrix review

8 out of 10
March 26, 2019
Incentivized
Bitrix is being used by certain departments of our organization as our organization is very huge. It is not posible to adopt just one tool …
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Popular Features

View all 23 features
  • Notifications (21)
    7.5
    75%
  • Task Management (21)
    7.0
    70%
  • Document collaboration (22)
    7.0
    70%
  • Mobile Access (20)
    5.1
    51%

Reviewer Pros & Cons

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Pricing

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BASIC

$49.00

Cloud
per month 5 Users

STANDARD

$99.00

Cloud
per month 50 Users

PROFESSIONAL

$199.00

Cloud
per month 100 Users

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.bitrix24.com/prices

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $49 per month 5 Users
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Product Demos

Work Time Management In Bitrix24

YouTube

Bitrix24 CRM Demo

YouTube

Twilio: WhatsApp Integration Demo

YouTube

Bitrix24 Demo

YouTube

Work Time, Reports & Meetings In Bitrix24

YouTube

Bitrix24: CRM (Demo)

YouTube
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Features

Project Management

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

7.4
Avg 7.8

Communication

Features that allow team members to communicate about collaborative projects and keep each other informed of their opinions and progress.

8.4
Avg 8.0

File Sharing & Management

Features that allow collaborators to view, work on, and organize files.

7.4
Avg 8.1
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Product Details

What is Bitrix24?

Bitrix24 is a collaboration software with complete tools for management, collaboration, communication, and sales. Bitrix24 provides a unified platform for files, projects, messages, tasks, and contacts.

Bitrix24 comes with several dozen integrations available in Bitrix24.Market. Users can also create apps using its REST API.

Features:

  • Virtual office for a company to work, communicate and collaborate - at home or in the office.
  • Packed with client management, customer support, and marketing automation features, Bitrix24 CRM is a digital sales suite.
  • Set tasks, receive work reports, and manage projects online with the ultimate “get things done” tool from Bitrix24.
  • Tools used for quick and efficient communication with clients.
  • A template-based website builder allowing users to create websites, landing pages, and online stores.
  • An online business automation suite to help manage a team and workflows.
  • Unlimited free users.

Bitrix24 Features

Project Management Features

  • Supported: Task Management
  • Supported: Gantt Charts
  • Supported: Scheduling
  • Supported: Workflow Automation
  • Supported: Mobile Access
  • Supported: File tracking
  • Supported: Tagging
  • Supported: Search
  • Supported: Integrates with other Project Management Tools
  • Supported: Visual planning tools

Communication Features

  • Supported: Chat
  • Supported: Status updates and activity feed
  • Supported: Notifications
  • Supported: Comments and feedback
  • Supported: Discussions
  • Supported: User directory and online status
  • Supported: Sharing and privacy
  • Supported: Surveys
  • Supported: Internal knowledgebase
  • Supported: Integrates with Skype
  • Supported: Integrates with Gmail and Google Hangouts
  • Supported: Integrates with Outlook

File Sharing & Management Features

  • Supported: Versioning
  • Supported: Document files
  • Supported: Image files
  • Supported: Video files
  • Supported: Audio files
  • Supported: Document collaboration
  • Supported: Shared folders
  • Supported: Access control
  • Supported: Advanced security features
  • Supported: Integrates with Google Drive
  • Supported: Integrates with SharePoint
  • Supported: Device sync
  • Supported: Web interface
  • Supported: File change notifications
  • Supported: Simultaneous editing

Bitrix24 Screenshots

Screenshot of Bitrix24 Video Call.Screenshot of Bitrix24 Unlimited CRM.Screenshot of Bitrix24 Tasks.Screenshot of

Bitrix24 Video

What is Bitrix24? It is a solution with cross-integrated modules including CRM, Contact Center, Website builder, Task and Project management, and well as Team Collaboration and Communications.

Bitrix24 Competitors

Bitrix24 Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android
Supported LanguagesEnglish, German, Spanish, Brazilian Portuguese, French, Italian (beta), Polish, Turkish, Chinese traditional, Chinese Simplified, Japanese, Vietnamese (beta), Thai (beta), Hindi (beta), Indonesian (beta), Malay (beta),

Frequently Asked Questions

Bitrix24 is a local-hosted or cloud-based social intranet and project management platform that also contains core HR (HRMS) and CRM features. Bitrix24 also provides time management services and employee self-service.

Bitrix24 starts at $49.

monday.com, Microsoft SharePoint, and Thryv are common alternatives for Bitrix24.

Reviewers rate Chat and Integrates with Gmail and Google Hangouts highest, with a score of 9.

The most common users of Bitrix24 are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(97)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Bitrix24 has become a valuable tool for organizations looking to streamline their operations and improve communication. Users have found value in using Bitrix24 for project management, communication, and HR needs. Engineers have effectively coordinated and tracked their work using specific project management tools within Bitrix24. The marketing department has streamlined their processes by using Bitrix24 for project management and communication purposes. Additionally, Bitrix24's messaging capabilities have enabled the advertising department to communicate and collaborate more efficiently.

Bitrix24's intranet and HR features have been beneficial for organizations looking to centralize their information and streamline internal processes. Users have praised Bitrix24 for bringing all stakeholders together in one place, facilitating quick decision-making and collaboration. The software's comprehensive features have made it a suitable solution for managing the entire organization's database and providing a centralized hub for information and data management. It has solved the problem of managing tasks, creating Gantt charts, delegating tasks, and incorporating documents into projects. Moreover, it is used to monitor marketing progress for real estate projects and make data-driven decisions.

Bitrix24 is also widely used for general purpose and work-related communication across the whole organization, connecting employees in different geographic locations and centralizing business tasks, meeting schedules, and client information. It serves as the main interface between internal teams and external contractors and advisors, providing a platform for project-based discussions, task assignment, and eliminating the need for excessive email communication. The deals division utilizes the CRM functionality of Bitrix24.

Overall, Bitrix24 simplifies operations by offering a consolidated solution for communication, project management, and CRM. Its user-friendly interface and diverse set of features enable users to efficiently coordinate projects, streamline internal processes, manage databases, monitor marketing progress, and facilitate collaboration across teams and stakeholders.

Users recommend exploring Bitrix24 before integrating it into a team and using it as a unified platform instead of multiple tools. They find Bitrix24 highly integrated with other products from the same company. Bitrix24 is considered beneficial for small and medium-sized enterprises, boosting employee efficiency and providing real-time usage. Companies of all sizes, including startups and large corporates with remote teams, find it indispensable. Users recommend Bitrix24 for project management, task tracking, managing CRM and projects, and efficient communication. It is praised for its low learning curve and collaboration tools, making it suitable for large organizations. However, some users suggest that there may be better solutions than Bitrix24 and recommend improvements in the support team. The self-hosted version is suggested for faster performance. Users also suggest integrating with external web conferencing platforms for video conferencing capability, scheduling tasks with team members, and utilizing the intuitive user interface. Some users recommend enhancements to Scrum tools and marketing automation through updates. Bitrix24 proves effective for startups and real-time usage, offering a range of features such as cloud services management, web publishing, task arrangement, instant messaging, job reporting, and account generation. Small or medium-sized enterprises are highly encouraged to use Bitrix24 for collaboration, job organization, CRM, call center operations, and website building. Trying out the free trial is recommended to evaluate specific feature requirements before subscribing. Upgrading to the premium package grants access to additional resources. Users describe Bitrix24 as easy to use, adaptable, and equipped with robust management, collaboration, and communication tools. Its primary focus on business processes makes it effective for remote team collaboration. Nevertheless, some tools like Scrum tools and marketing automation could benefit from further enhancements through upgrades.

Attribute Ratings

Reviews

(1-22 of 22)
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October 20, 2023

Bitrix 24 Critical Review

Luiz Fernando Junglos | TrustRadius Reviewer
Luiz Fernando Junglos
Operacional
New Way Informática (Telecommunications, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
The application becomes viable in all sectors where people need control of service, scheduling, quality control of service, I see that large, medium and small companies can benefit from the quality of services offered by Bitrix. It may not be ideal for one or two people to work together and use the application as the value of the most basic plan and its launched features, in my opinion, are not worth it.
May 22, 2023

Streamlining Communication, Collaboration, and Project Management for Effective Teamwork"

Aman Kumar | TrustRadius Reviewer
Aman Kumar
Researcher
IISER (Chemicals, 51-200 employees)
Score 8 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Bitrix24 is highly beneficial for teams that are geographically dispersed or working remotely. Its real-time communication tools, including instant messaging and video conferencing, enable seamless collaboration regardless of physical location. The centralized document management feature ensures that team members can easily access and collaborate on shared documents from anywhere, facilitating efficient teamwork in a remote or distributed environment.
February 28, 2023

Bitrix24: A project management tool that can grow with your business

Verified User
C-Level Executive in Corporate
Human Resources Company, 1-10 employees
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Bitrix24 is well suited for any organization that needs a project management tool that can grow with them. I cannot stress this enough! This software works for startups and large organizations! That's important considering the learning curve, and the amount of time that it takes to set up a company-wide software. The software is set up to support all internal teams, as well as have folders/tasks specifically for dedicated teams (ie- executives, marketing, etc). The approvals process also helps managers to track each step of the way.

Bitrix24 may not be well suited for an organization that is looking for a quick-to-use, temporary project management solution. Its layout is very detailed and requires a commitment to not only learn how to use but to manage. This may not be great for someone who is looking solely for a task manager.
August 05, 2021

Intuitive tool for customer relationship management.

TA
Theo Alexander
Relocation Manager
Sketch Studios (Furniture, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Bitrix is a great tool for the management of customer relations. We are highly inspired by the speed of this software and the way it has organized our lives. Because of its features, we are capable of collaborating with our team and its time tracking, file sharing, and integration features work so well.

June 25, 2021

A leader in enhancing teamwork and collaboration.

Grace Jones | TrustRadius Reviewer
Grace Jones
Project Specialist
Unilever (Consumer Goods, 1001-5000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Bitrix24 is a complete collaboration, communication and teamwork platform and it fits perfectly in a situation where a company aims to bring their staff together, where they communicate efficiently and grow teamwork. It will ensure all tasks are coordinated and implemented centrally leading to better outcomes.
May 19, 2021

The BEST looking CRM that saves your team and business time.

Sanjit Mandal | TrustRadius Reviewer
Sanjit Mandal
Digital Marketing Strategist
California SEO Professionals (Marketing and Advertising, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
One application unifies the entire sales cycle from leads to collaborating with internal team members. Why use 3, 4, or 5 programs, just use one. Yes, it might not always be the fastest, but when you don't need to switch from one application to the next, in the end, you are saving some time.
If you also use Google Drive, you can share files with this program too. If you also need to track time for projects or with clients, this has a time tracking feature too. The visuals in Bitrix24 are awesome, if you like to see projects, plans, team's tasks visually, this is for you!
April 27, 2021

Bitrix24 is a high-end intranet service

Jason Kerley | TrustRadius Reviewer
Jason Kerley
Social Media Manager
SSDIGITALCO (Marketing & Advertising, 201-500 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Being such a multifaceted software, it is recommended to work with scenarios that require several processes to track employees if it is about reviewing their expenses or monetary operations within the company. It can also be used to deal with online stores through its bitrix24 store extension.
February 04, 2021

Bitrix24 Review

LH
Lee holter
CEO
Sono Solutions (Medical Device, 1-10 employees)
Score 1 out of 10
Vetted Review
Verified User
Likelihood to Recommend
If i could provide a lower score, I would. The company falsely advertises integrations with Quickbooks Online, it does not work. The software is a shell, meaning that the purchaser has to "create" every document and infrastructure in order for the application to even come close to working. The very thing that it appears it was designed for (CRM) fails miserably. You won't even see your deals or opportunities move to the "next stage" without some form of manual manipulation. Telephone integration does absolutely nothing other than clog up your leads with calls with zero info on them. Top all of this off with the complete lack of support (even in the paid version). They will take days to respond and then its with a canned response about going and researching the answer yourself in a pile of some of the worst help files I have seen in my more than 30 years in business. Then, finally capped by this...once you have wasted the $1000.00 for the access to the software and the countless hours and thousands of dollars to try to get it to work with just basic day to day operation....you finally decide that there are much better options available (like Salesforce) they will refuse to refund you any part of your remaining subscription. BUYER BEWARE- complete and total scam of a solution. DO NOT WASTE YOUR MONEY!
November 12, 2020

BEWARE of Bitrix24! Months to customize, didn't work for us, doesn't support drips, non-intuitive, no refunds!

Verified User
C-Level Executive in Corporate
Sports Company, 1-10 employees
Score 1 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Bitrix24 is not well suited in any situation. It's difficult to use, non-intuitive, requires extensive paid customization, doesn't support key uses cases like drip campaigns, has horrible social integration, requires months of setup and is unusable by employees.
July 03, 2020

Nice for small or medium office

Verified User
Manager in Product Management
Events Services Company, 1-10 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I have been the usage of Bitrix24 for many years now... every so often for little things, a few different times only to check out and understand how the product has been changing over the time. However, I think it's a real hidden jewel for me, and I will start using it more regularly. This CRM delivers the whole thing in one package, and I will run my whole company almost entirely on it. CRM, possibilities, projects, Intranet, Workflows, phones, Unified Communications, and so forth. If this piece of software adds accounting and financials to the programs, it'd be a one-stop solution for every entrepreneur.

I suppose the most useful function I've seen on Bitrix24 is the fact that CRM strategies are genuinely customizable... True, most CRM structures permit you to customise small things like the field name, a few behaviors, and some different little stuff. However, Bitrix24 helps you to switch the whole thing healthily from single order processing to a multi-language commerce operation that is exceptionally clean, and in case you want to try distinctive angles, you could create multiple pipelines with one-of-a-kind configurations...

As I said before, I have tried Bitrix24 and more, also worked with most of the best-known ones (from Microsoft to Zoho to NoCRM,) but because I've rediscovered the new capabilities and functionalities from Bitrix24, I'm no longer looking for a new one.
August 04, 2019

Bitrix24 for business prosperity.

Verified User
Executive in Marketing
Real Estate Company, 11-50 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Bitrix24 is very suitable for both small organizations or companies since its pricing goes hand with the number of users, this, therefore, means that someone pays only for the service received from the system.
It is suitable for tracking the number of new clients that the company have, the prospects for easy followups, for internal communication with co-workers and team members, and it also helps track project progression.
May 10, 2019

Bitrix24: A complete solution for most complex business needs

Mike McPeak | TrustRadius Reviewer
Mike McPeak
CRM Administrator
Hale Trailer Brake & Wheel, Inc. (Transportation/Trucking/Railroad, 201-500 employees)
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It's a bit much if all you're looking for is a base CRM. It's a great tool for larger teams who need to create quotes and invoices and manage tasks and projects and tie it in with their CRM data.
March 26, 2019

Bitrix review

Verified User
Professional in Information Technology
Financial Services Company, 10,001+ employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Bitrix24 has an astonishing number of advanced services available in its free tier - basically everything except Advanced CRM and Tasks or a lot of online storage. That has to be some kind of record for a service of this type and power. The Activity Stream is among the best of its kind. The paid plans are also very reasonable considering what you get. Even though I appreciate everything there one page ready for me to use, the amount of choices can be a bit confusing. The lefthand navigation can be configured so you can hide stuff you don't need. The design looks out of style so the UI could use an upgrade for sure.
February 27, 2018

Bitrix 24 is the cheapest off the shelf Intranet solution you can get your hand on and a good go for SME

Mario Pires | TrustRadius Reviewer
Mario Pires
Head Of Business Development & Innovation
GeoStar (Leisure, Travel & Tourism, 201-500 employees)
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It can be used has your company Intranet for SME. It can also be used as CRM or project management tool. Don’t find it fit to be used for medium large companies.
February 07, 2018

Is Bitrix24 worth your attention?

Владимир Пахомчик | TrustRadius Reviewer
Владимир Пахомчик
Продажи через партнеров
Win Win People Capital (Education Management, 501-1000 employees)
Score 2 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Bitrix24 is suitable for processing leads, transferring information to members, tracking the conversion and communicating with colleagues. Unfortunately, all these functions, although implemented in this product, but implemented little. It is very inconvenient to work with the leads of both me and the managers
December 11, 2017

Cheap system for undemanding companies

Oleg Galimov | TrustRadius Reviewer
Oleg Galimov
Руководитель проектов
Web2win Russia (Events Services, 1-10 employees)
Score 4 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It is ideal for getting to know what can be in a good CRM (in terms of the number of tools) and how good CRM should not be implemented (in terms of execution). There was a feeling that good old friends develop the product in a situation of a surplus budget, but lack of healthy ideas. More precisely, the ideas of the set and realizations of the sea, but there is not enough in the team of a man who would restore order in this whole economy. Although for small projects or projects with a simple one-two running functionality, the system is good.


For the sales team, it is not convenient! Poor synchronization with 1C. Managers have to spend extra (precious) time for ordering through Bitrix24. Reporting is not correct! A convenient moment is planning. But only this kind of money is not worth it. In general, the system is not adapted for the modern Russian segment of sales and control. It slows down the work of managers. You should not spend money on Bitrix24. There are cheaper and more reliable developments for control. BITRIX24 is a big minus!
July 31, 2017

Good, solid and free project management

Verified User
Director in Other
Publishing Company, 1-10 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
We use Bitrix24 to manage our publication projects. We currently have about 15 employees/contractors/stakeholders working towards 30 projects at any one time, Bitrix24 gives us an integrated workspace for discussion. As the manager, I can assign projects and tasks to users, and get an overview of their workload. It also gives me a good overview of the work programme.
February 16, 2017

My experience with Bitrix24

Luciano Gardesani Marques | TrustRadius Reviewer
Luciano Gardesani Marques
Account Executive
Clarity Solutions (E-Learning, 11-50 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I believe it suits well for small/medium companies with processes that are not too complex. The product is robust (so many different features) and I believe it is a great option for projects that demand a lot of communication, collaboration, content sharing, etc. Projects that are more oriented to sales management/CRM activities may not be totally supported depending on each process/its complexity/need of integration with other databases or systems. We never used the self-hosted version, only the cloud one.
December 16, 2016

Bitrix24 is all you need in your Organization

Verified User
Analyst in Marketing
Marketing and Advertising Company, 201-500 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Bitrix24 is overall is very good and has various good features also. But the best scenarios where bitrix24 is well suited is small team work sharing communication. You can make a small group of particular 10-20 employees of your project team or departmental team where you can communicate in a better way and do your work effectively, which saves time and cost of the work. Here in small groups the dependancies of work are small and less risk is there. But if you want to go use birtix24 for the whole organization with full function then more risk gets associated with it.
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