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Blackbaud CRM

Blackbaud CRM

Overview

What is Blackbaud CRM?

Designed for large, complex organizations as well as federated and international nonprofits.

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Recent Reviews

Good product!

8 out of 10
January 02, 2024
Incentivized
We use it to keep with information on our donors; how much they have given, where they live, their communication preferences, interactions …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Tara Michaels | TrustRadius Reviewer
Tara Michaels
Assistant Director
Bucknell University (Education Management, 501-1000 employees)
Verified User
Analyst in Other
Fundraising Company, 1001-5000 employees
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Pricing

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Blackbaud CRM

Blackbaud CRM

N/A
Unavailable

What is Blackbaud CRM?

Designed for large, complex organizations as well as federated and international nonprofits.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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$119
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What is Kindful, a Bloomerang product?

Kindful aims to help nonprofit organizations across the world fundraise more effectively. Kindful includes fundraising tools, reporting, and analytics all in one CRM. Kindful was acquired by Bloomerang in January, 2021. It is now a Bloomerang product.

Causeview

Causeview

$60
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What is Causeview?

Causeview aims to make donor management simple. This solution is built on the Salesforce.com platform and according to the vendor, this provides users with best in class fundraising, events, volunteers and payment processing tools on top of the world’s most popular CRM.

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Product Details

What is Blackbaud CRM?

Blackbaud CRM for enterprise-scale Nonprofits, Higher Education, and Healthcare organizations combines data management and automation with the ability to scale, adapt, and integrate across applications to retain and grow supporter value​. Its out-of-the-box capabilities enable enterprise-level advancement organizations to work more effectively with large, multidimensional datasets, including:

  • A holistic view of constituents to manage interactions with them based on whether they are Individuals, Households, Groups, or Corporations and maintain visibility into corporate hierarchy. 
  • Sophisticated donor management capabilities such as Stewardship Plans, Fund Management, Recognition Programs, Naming Opportunities, and Donor Challenges to increase donor engagement.
  • Market segmentation to support complex multi-channel outreach programs.
  • Research and Analytics powered by Blackbaud’s native prospect research tool, ResearchPoint, including data modeling and benchmarking.
  • Mobile and web access to empower on the go fundraisers with constituent information through their mobile devices.
  • Direct data access to cloud environments via read-only, read-write, and self-service developer portal to speed development cycle while maintaining control and optimizing security and compliance.
Blackbaud CRM is also extendible and customizable, with a software development kit, and tools like Page Designer that can be used to modify pages and forms without technical knowledge.

Blackbaud CRM Features

  • Supported: A single source of truth with a holistic view of constituents whether they are Individuals, Households, Groups, or Corporations
  • Supported: Moves management and stewardship capabilities to expand and nurture major donors
  • Supported: Segmentation support for multi-channel campaigns
  • Supported: Planned Giving, Matching Gift Management, and Online Giving to support specialized fundraising needs
  • Supported: Automated receipting and acknowledgement, end-to-end credit card processing and robust accounting functionality streamline gift and revenue management
  • Supported: Ability to tap into Blackbaud's philanthropic data set and data modeling
  • Supported: Integration with business intelligence and data analytics solutions.
  • Supported: Microsoft integrations to automate key visualizations, workflows and build low-code/no-code apps
  • Supported: Open, industry-standard REST APIs to extend and customize the core CRM solution.
  • Supported: Wide selection of partner apps in Blackbaud Marketplace.
  • Supported: Extensible revenue data model to manage process of tracking, crediting and recognizing donors based on the gifts they make
  • Supported: Embedded data hygiene management including duplication management and address validation

Blackbaud CRM Competitors

Blackbaud CRM Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationMobile Web
Supported CountriesGlobal - US, Canada, EMEA, Asia-Pacific

Frequently Asked Questions

Designed for large, complex organizations as well as federated and international nonprofits.

Salesforce Sales Cloud, Bloomerang, and Ellucian CRM Advance are common alternatives for Blackbaud CRM.

Reviewers rate Implementation Rating highest, with a score of 8.2.

The most common users of Blackbaud CRM are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(112)

Attribute Ratings

Reviews

(1-25 of 36)
Companies can't remove reviews or game the system. Here's why
January 05, 2024

Review from fundraising professional

Verified User
Analyst in Other
Fundraising Company, 1001-5000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It works well enough for fundraising purposes and donor tracking. I think it would be less appropriate for instances or industries where you don't need so many data points on someone. You are able to attach a lot of information to a record so if you don't need that info (simply need contact info for example) you might want a simpler system.
January 04, 2024

BB e-CRM - Investigated, selected, installed and rewarded!

AW
Alan Weinberger
Executive Director of technical Systems and Services
Syracuse University (Higher Education, 5001-10,000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I think scale is the largest consideration. When you are trying to manipulate and work with a 600K of records or more, a smaller system with less flexibility and capability will not function. BBCRM is fully integrated and fairly consistent in it's approach. Unlike some systems that you might customize with different modules or apps this is a complete system. You may not use all of it at the start, but it's potential is always there. We are continuing to turn on new modules and functions, already in the system, and finding new value with existing data. We do not have buy extra "apps" or modules to get things done.
January 02, 2024

Good product!

Verified User
Manager in Research & Development
Fundraising Company, 1001-5000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
The decision of what database to use varies greatly depending on what type of organization, what kind of technical support the org will have, how many records, how many users, what type and how much information you want to store, the reporting capabilities, etc.
December 27, 2023

Adequate but not Exceptional

Verified User
Manager in Research & Development
Education Management Company, 501-1000 employees
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Blackbaud is a fairly straightforward CRM, easy to train and navigate, which allows new users to jump in quickly and begin searching or pulling information from it. It's critical that standards and uniformity are set by an organization from the beginning, though. This is what makes the retrieved information useful. Additionally, making global changes is a clunky, difficult process in Blackbaud, so it's better to define all terms and parameters from the start than try to adjust it later.
June 01, 2023

Blackbaud CRM provides value for better fundraising, relationship management, and prospect engagement

Verified User
Employee in Other
1001-5000 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It is advanced and relatively easy to use. It keeps track of information well and makes it easy for fundraisers to manage their relationships. It may work well for organizations with a lot of alumni (maybe 20-30,000?). Not sure. It may not be best for smaller nonprofits because it is a significant financial investment.
May 30, 2023

Blackbaud CRM is a game changer for higher education advancement offices

Verified User
Employee in Other
Higher Education Company, 1001-5000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
When we started using Blackbaud, I was on our gift processing team. The ability to enter gifts quickly and accurately was a game changer for use. BB allowed for so many process efficiencies that we were able to enter large quantities of gift transactions and no longer had a backlog.
May 11, 2023

Blackbaud - Enhance your donation and fundraising processes

Verified User
Analyst in Finance and Accounting
Education Management Company, 5001-10,000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Blackbaud was very well suited to track donations as well as tracking donor information as this information reduces the need for manual processes. In addition, the issuance of charitable tax receipts is a refreshing feature as it reduces manual workloads. It would be great if there was more functionality and the ability to integrate with other ERP systems.
July 08, 2022

Blackbaud CRM to the rescue for all your CRM queries!

Verified User
Analyst in Sales
Logistics & Supply Chain Company, 10,001+ employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
The software is very well suited when it comes to handling user data & analyzing the said data to get to key actionable points. It helps the CRM team to resolve any client-related queries quickly & effectively & also is an excellent tool when it comes to email management systems. However, training modules need to be worked upon as the same can be quite complicated for a new user to go through.
February 15, 2020

Face for Radio. Things aren't always what they seem.

Stephanie Wollenburg | TrustRadius Reviewer
Stephanie Wollenburg
Development Director
Long Island Lutheran Middle & High School (Non-profit Organization Management, 51-200 employees)
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It purely depends on your level of dedication to maintaining the CRM. Blackbaud is a powerful CRM that is expensive. If you simply want simple reporting and a place to keep your records, do not use this product. If you want something powerful that can create reports, etc. for you, get the proper training and maximize this product. Our issue is that there is always a "workaround." Things don't happen easily and it is frustrating. We pay so much money for something that is not fully optimized for us and our needs.
February 06, 2020

Blackbaud CRM has solved all of our needs!

AM
Ashley Milton
Alumni Development Manager
Florida State University (Education Management, 1001-5000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Blackbaud CRM would be a great tool for larger organizations or higher education institutions with a high quantity of constituents. It is great for organizing a lot of information in a single record. While it would be great for any organization, it may be under-utilized for smaller businesses that don't have repeat customers or constant information streams.
January 06, 2020

Blackbaud for your non-profit

Steven Senft | TrustRadius Reviewer
Steven Senft
Development Director
Judaism Your Way (Non-Profit Organization Management, 1-10 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
If you are a middle-sized organization, Blackbaud will offer you several options where you can find the right solution for you. Once you join the Blackbaud product line, I consider it very viable for you to jump up or down between the different products. Sometimes you may need more functionality or less. If you are a small organization, with little contacts, it might not be appropriate for your organization to make the jump to Blackbaud.
December 12, 2019

A great product that shows you what you need when you need it

Verified User
Employee in Research & Development
Fund-Raising Company, 5001-10,000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Blackbaud CRM is a great program for any nonprofit looking to jump into modern times and house their records in a place where they can be easily found, updated, organized, and data pulled for analytical purposes. It is a complex program but easy to use. It has many features that would help/apply to various non profits across the board not just hospitals or schools. It allows for membership, volunteer, and event tracking.
December 04, 2019

Blackbaud leaves much to be desired

Abbey Dufoe | TrustRadius Reviewer
Abbey Dufoe
Digital Content Strategist
Climate Central (Media Production, 11-50 employees)
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
We used it to collect donations and donor information for our non-profit. It allowed us to store, categorize, and sort data across the organization in one platform. However, the reporting section left much to be desired. They are also hard to get ahold of when you need to speak to someone about your account, and they weren't very flexible in offering solutions to our problems.
February 27, 2019

CRM - A platform for growth and accountability

Wendy Johnson | TrustRadius Reviewer
Wendy Johnson
Executive Director
Justa Center (Non-Profit Organization Management, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Complex fundraising - Perfect for hospitals, universities, and large enterprise or multi-site nonprofits. Not an out-of-the-box implementation - Organizations must plan, invest, and dedicate time for implementing this CRM. Budgets should include outside consultants and/or Blackbaud specialists to help in every step.
January 25, 2019

A highly flexible CRM solution for growing organizations

Bruce Emmerling | TrustRadius Reviewer
Bruce Emmerling
Digital Media Specialist
Digital Media Specialist (Information Services, 1-10 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It's great for large marketing and fundraising efforts. It can be quite powerful with a number of tools to support larger sized organizations. For smaller organizations, it might be an overkill of features. Organizations or companies with small supportive staffing may want to stay clear as well.
October 12, 2018

Blackbaud is outdated, has a steep learning curve and difficult to use

Debbie Gillum | TrustRadius Reviewer
Debbie Gillum
Marketing and Digital Communications Specialist
Volunteers of America of Greater Ohio (Civic & Social Organization, 501-1000 employees)
Score 1 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Well suited for a small non profit that is looking for a basic software to help with sending out mass emails and for managing donation forms. Less appropriate for teams of people, a large non profit who wants to stay up to date with marketing trends. Blackbaud is outdated, antiquated and difficult to learn.
April 24, 2017

Such a Difference: Blackbaud's Help Desk

PH
Petra Hall
Business Systems Analyst
Canada's National Ballet School (Education Management, 201-500 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Blackbaud is very good for the finance and development office, but lacks some basic flexibility needed for a school: such as payment plans and the ability for parents to choose a payment plan, provide a credit card, and have the installments charged automatically. From what I understand, Blackbaud knows that is an issue and has partnered with another company to overcome it. However, it is not available in Canada: which brings up another issue. Blackbaud is US-based software. There are going to be compatibility issues, such as things that deal with banking.
March 04, 2016

Blackbaud CRM - Ready To Use Right Out Of The Box

Laurence Sarner | TrustRadius Reviewer
Laurence Sarner
President
Kayllan Publishing (Financial Services, 1-10 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
With Blackbaud you are basically talking about a system meant for a larger organization in terms of functionality and price. So, for example, a smaller non-profit would find the many features to be overkill. The Blackbaud platform is so flexible that it can really be molded to fit the needs of many types of non-profit organizations.
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