Blackbaud
I use it to look up data on constituents I work with and keep others in the loop by recording my interactions with constituents. It is …
Overview
What is Blackbaud CRM?
Designed for large, complex organizations as well as federated and international nonprofits.
Recent Reviews
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What is Blackbaud CRM?
Designed for large, complex organizations as well as federated and international nonprofits.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is Kindful, a Bloomerang product?
Kindful aims to help nonprofit organizations across the world fundraise more effectively. Kindful includes fundraising tools, reporting, and analytics all in one CRM. Kindful was acquired by Bloomerang in January, 2021. It is now a Bloomerang product.
What is Causeview?
Causeview aims to make donor management simple. This solution is built on the Salesforce.com platform and according to the vendor, this provides users with best in class fundraising, events, volunteers and payment processing tools on top of the world’s most popular CRM.
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Blackbaud CRM?
Blackbaud CRM for enterprise-scale Nonprofits, Higher Education, and Healthcare organizations combines data management and automation with the ability to scale, adapt, and integrate across applications to retain and grow supporter value. Its out-of-the-box capabilities enable enterprise-level advancement organizations to work more effectively with large, multidimensional datasets, including:
- A holistic view of constituents to manage interactions with them based on whether they are Individuals, Households, Groups, or Corporations and maintain visibility into corporate hierarchy.
- Sophisticated donor management capabilities such as Stewardship Plans, Fund Management, Recognition Programs, Naming Opportunities, and Donor Challenges to increase donor engagement.
- Market segmentation to support complex multi-channel outreach programs.
- Research and Analytics powered by Blackbaud’s native prospect research tool, ResearchPoint, including data modeling and benchmarking.
- Mobile and web access to empower on the go fundraisers with constituent information through their mobile devices.
- Direct
data access to cloud environments via read-only, read-write, and self-service
developer portal to speed development cycle while maintaining control and
optimizing security and compliance.
Blackbaud CRM Features
- Supported: A single source of truth with a holistic view of constituents whether they are Individuals, Households, Groups, or Corporations
- Supported: Moves management and stewardship capabilities to expand and nurture major donors
- Supported: Segmentation support for multi-channel campaigns
- Supported: Planned Giving, Matching Gift Management, and Online Giving to support specialized fundraising needs
- Supported: Automated receipting and acknowledgement, end-to-end credit card processing and robust accounting functionality streamline gift and revenue management
- Supported: Ability to tap into Blackbaud's philanthropic data set and data modeling
- Supported: Integration with business intelligence and data analytics solutions.
- Supported: Microsoft integrations to automate key visualizations, workflows and build low-code/no-code apps
- Supported: Open, industry-standard REST APIs to extend and customize the core CRM solution.
- Supported: Wide selection of partner apps in Blackbaud Marketplace.
- Supported: Extensible revenue data model to manage process of tracking, crediting and recognizing donors based on the gifts they make
- Supported: Embedded data hygiene management including duplication management and address validation
Blackbaud CRM Competitors
Blackbaud CRM Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Mobile Web |
| Supported Countries | Global - US, Canada, EMEA, Asia-Pacific |
Frequently Asked Questions
Designed for large, complex organizations as well as federated and international nonprofits.
Salesforce Sales Cloud, Bloomerang, and Ellucian CRM Advance are common alternatives for Blackbaud CRM.
Reviewers rate Implementation Rating highest, with a score of 8.2.
The most common users of Blackbaud CRM are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(112)Attribute Ratings
Reviews
(1-25 of 36)Companies can't remove reviews or game the system. Here's why
January 16, 2024
Blackbaud
I use it to look up data on constituents I work with and keep others in the loop by recording my interactions with constituents. It is helpful to have one place to look for all information about a constituent.
January 05, 2024
Review from fundraising professional
We use Blackbaud CRM to house the data on all of our donors and constituents. It tracks information on them such as giving history, contact information, education info, events attended, and employment information. I use many data points when pulling in constituents to mass communication efforts. I also use data points to do prospect research and refer major gift prospects to major gift officers.
January 04, 2024
The Higher Education Standard
We use blackbaud CRM for fundraising purposes across a major public university campus. Blackbaud CRM covers all aspects of our donor and alumni engagement, from major gift fundraising, events, volunteer boards, annual fundraising, marketing segmentation and athletic points.
January 04, 2024
BB e-CRM - Investigated, selected, installed and rewarded!
We use BBCRM to track all gifts by Alumni, Donors and friends to the University. This includes actual cash gifts, pledges, matching gifts, planned gifts etc. We populate the system with in depth bio, personal and financial data and then use the system to sort and highlight potential prospects. The system is available to all staff at the University although access to certain data is restricted by use case. Currently we have about 500 active users across campus. The system is available 24/7 and is reachable via any internet connection through a series of secure firewalls and MFA. It is also available on IOS devices.
January 02, 2024
Good product!
We use it to keep with information on our donors; how much they have given, where they live, their communication preferences, interactions with our fundraisers, and other data points that help us determine who to ask for a gift and how much to ask. We have almost 9M records of donors with all of this information and the database is crucial to my every day work.
December 27, 2023
Adequate but not Exceptional
Our organization uses Blackbaud to capture constituent (alumni, faculty/staff, current students, friends) information, including biographical, education, involvements, interactions, and revenue; and query this information based on fundraiser needs.
We utilize it for donor records, prospect management, bbis, wealth screening, donor information
June 01, 2023
Blackbaud CRM provides value for better fundraising, relationship management, and prospect engagement
We use CRM to manage all alumni, parent, and student data. It is largely focused on fundraising activity, relationship building through engagement, and moves management for prospects. It addresses many things at once - it is a one-stop place to find information. I use it daily and regularly as a fundraiser. It keeps track of my prospects, managing those relationships, and fundraising activity. Thankfully, our in-house team of Information Services routinely makes improvements and listens to feedback from fundraisers who use it nearly everyday.
I work in stewardship, so I use the CRM to maintain fund records, update stewardship plans for donors, and track engagement.
Blackbaud was an innovative product that was used within the advancement/development office at the post-secondary institution where I had worked at. Blackbaud was primarily used at this post-secondary institution to manage donations and fundraising. Donations and fundraising contributions were obtained and entered into the system, reconciled and charitable tax receipts were issued using Blackbaud. It addressed many issues by providing a means to efficiently track donations.
Blackbaud CRM has been an integral part of the CRM department and has helped in narrowing down key issues being faced by top clients which in turn has helped in negating the said issues and thereby directly affecting the company's profit margins. The software not only provides a one-stop solution to most CRM-related queries but also has very robust back-end support which helps in resolving any software-related queries in record time
February 15, 2020
Face for Radio. Things aren't always what they seem.
We use the Blackbaud suite across the school. We use RE for our fundraising CRM, Core on the school side and FE in the business office.
February 09, 2020
Rock solid software system
It is used by the Development Dept to manage our donor base. It greatly reduces the time it takes to get receipts and eliminates the need for a hard copy. The ability to attach documents to a donor file is extremely helpful.
February 06, 2020
Blackbaud CRM has solved all of our needs!
At Florida State University, we currently use Blackbaud CRM across the entire organization. About 7 years ago, we switched from another platform that was very outdated and hard to use. Blackbaud CRM allowed us to add more details about the many constituents we serve, including current students, alumni, and friends of the university. We can track interactions, event attendance, giving history, and even keep notes within each constituent profile. It has helped us immensely as we all work with the same populations in different capacities.
January 06, 2020
Blackbaud for your non-profit
My organization made the switch from an older, more basic database, to Blackbaud during the Summer of 2017. I was in charge of the process and the reason we made the jump was that the other database was too simple, didn't have enough functionality, or even multi-user access. Since making the transfer, the organization added more and more functionalities.
December 12, 2019
A great product that shows you what you need when you need it
We use this CRM as our main database in our Philanthropy department. Our data department supports not just our fundraising team but our hospitals and schools as well. We are an academic hospital and university. It helps us track our donors, alumni, employees, and grateful patients in one location. While other departments (like student records) have their own software to store student info, the schools use our database (Blackbaud CRM) to pull lists and reports to communicate with their alumni.
December 04, 2019
Blackbaud leaves much to be desired
We used it to collect donations and donor information for our non-profit. It allowed us to store, categorize, and sort data across the organization in one platform.
February 27, 2019
CRM - A platform for growth and accountability
Blackbaud CRM is "the" software for large and complex nonprofits such as universities, hospitals, and national organizations. It is a full-featured CRM that manages everything from mailing lists to planned giving to grant management with deep reporting potential. The major contribution to a well-managed department of philanthropy is transparent accountability for fundraisers, processes and donor communication. That said, it is not a quick, easy or cheap implementation. You get what you pay for, and I believe this is a great product.
January 25, 2019
A highly flexible CRM solution for growing organizations
Blackbaud CRM was used to help manage funding and outreach efforts with a client that was a medium-sized non-profit organization. It provided a wealth of features and was sometimes a bit overly complex. Organizations that are looking to grow both financially and with its membership base will find a great deal to like about the product.
We use it for email newsletters to donors, donation forms on our website and for data management. It's being used by our Communications and Development departments. It addresses the business problem of emailing our audience and allowing donors to safely make online donations.
April 24, 2017
Such a Difference: Blackbaud's Help Desk
We are pretty much a Blackbaud shop, using Blackbaud products for finance, development, and student management. The push to go with Blackbaud has been mainly to build as seamless an interaction as possible between the needs of those three departments. We are soon going to implement the next version of the finance and fund development software, and are currently implementing the worlds-of-difference replacement Blackbaud is developing for their student management solutions.
June 24, 2016
Blackbaud
Blackbaud CRM is used in the business office for financial data and our development office for fundraising.
June 01, 2016
Not just another database solution...
The organization I was at used Blackbaud CRM for record management, processing of gifts, events, reports, etc.
April 19, 2016
My Review.
Score 10 out of 10
Vetted Review
Verified User
Blackbaud CRM is being used to track and inform our advancement and alumni activities for our department.
March 04, 2016
Blackbaud CRM - Ready To Use Right Out Of The Box
I was implementing and training Blackbaud users at a non-profit client of mine. It was used as a donation and fundraising tracking system for a community college foundation. The system was very powerful, especially against the background of the client's former software infrastructure which consisted of an Access database combined with QuickBooks.