Blackbaud
I use it to look up data on constituents I work with and keep others in the loop by recording my interactions with constituents. It is …
Overview
What is Blackbaud CRM?
Designed for large, complex organizations as well as federated and international nonprofits.
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What is Blackbaud CRM?
Designed for large, complex organizations as well as federated and international nonprofits.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
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What is Causeview?
Causeview aims to make donor management simple. This solution is built on the Salesforce.com platform and according to the vendor, this provides users with best in class fundraising, events, volunteers and payment processing tools on top of the world’s most popular CRM.
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Blackbaud CRM?
Blackbaud CRM for enterprise-scale Nonprofits, Higher Education, and Healthcare organizations combines data management and automation with the ability to scale, adapt, and integrate across applications to retain and grow supporter value​. Its out-of-the-box capabilities enable enterprise-level advancement organizations to work more effectively with large, multidimensional datasets, including:
- A holistic view of constituents to manage interactions with them based on whether they are Individuals, Households, Groups, or Corporations and maintain visibility into corporate hierarchy. 
- Sophisticated donor management capabilities such as Stewardship Plans, Fund Management, Recognition Programs, Naming Opportunities, and Donor Challenges to increase donor engagement.
- Market segmentation to support complex multi-channel outreach programs.
- Research and Analytics powered by Blackbaud’s native prospect research tool, ResearchPoint, including data modeling and benchmarking.
- Mobile and web access to empower on the go fundraisers with constituent information through their mobile devices.
- Direct
data access to cloud environments via read-only, read-write, and self-service
developer portal to speed development cycle while maintaining control and
optimizing security and compliance.
Blackbaud CRM Features
- Supported: A single source of truth with a holistic view of constituents whether they are Individuals, Households, Groups, or Corporations
- Supported: Moves management and stewardship capabilities to expand and nurture major donors
- Supported: Segmentation support for multi-channel campaigns
- Supported: Planned Giving, Matching Gift Management, and Online Giving to support specialized fundraising needs
- Supported: Automated receipting and acknowledgement, end-to-end credit card processing and robust accounting functionality streamline gift and revenue management
- Supported: Ability to tap into Blackbaud's philanthropic data set and data modeling
- Supported: Integration with business intelligence and data analytics solutions.
- Supported: Microsoft integrations to automate key visualizations, workflows and build low-code/no-code apps
- Supported: Open, industry-standard REST APIs to extend and customize the core CRM solution.
- Supported: Wide selection of partner apps in Blackbaud Marketplace.
- Supported: Extensible revenue data model to manage process of tracking, crediting and recognizing donors based on the gifts they make
- Supported: Embedded data hygiene management including duplication management and address validation
Blackbaud CRM Competitors
Blackbaud CRM Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Mobile Web |
| Supported Countries | Global - US, Canada, EMEA, Asia-Pacific |
Frequently Asked Questions
Designed for large, complex organizations as well as federated and international nonprofits.
Salesforce Sales Cloud, Bloomerang, and Ellucian CRM Advance are common alternatives for Blackbaud CRM.
Reviewers rate Implementation Rating highest, with a score of 8.2.
The most common users of Blackbaud CRM are from Mid-sized Companies (51-1,000 employees).
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Reviews
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June 25, 2014
More than just a donor database
We use eTapestry as our donor database and as our moves management system for the entire organization. This includes the development department and well as marketing, mission services and our commercial services department, which has more sales functions. The main problem that it helps to address is lack of organized communication. With one search of the database, anyone can tell all of the activity that has been done with a constituent throughout the entire organization.
- Customization of fields is really awesome - you can do basically anything you can think of
- Report pulling is super useful and you can analyze any information that is in the database
- Mobile/remote access is particularly useful in our organization
- Reports can be tricky to get correct
- Mass imports are hard to get correct - you often have to refer back to the fields, which means you have to start over completely
- Sometimes, the system just runs super slow
- Increased employee efficiency, as the database can just be used for all contacts
- Not sure how to word this - but looking better to donors and others in the community. Multiple people from Goodwill have different conversations with the same individual and not repeat asks or other conversations, instead we can actually build on the relationship and really respect that person's time more.
- Maybe negative - lots of training & management needs to be done to coordinate everything
eTapestry was the database in use when my boss and I came on board. We did evaluations in terms of price and capabilites and it wasn't worth it to switch. Many other databases were much more expensive, did not offer similar services, and were not as user-friendly. The Blackbaud team did a lot to help us with customization and cleaning up the database along the way. Additionally, training videos and online help systems really sold us on keeping the system.
10
Goodwill uses the Blackbaud CRM for business to business sales, like janitorial contracts or RePack operations; donor relations, including incoming gifts, direct mailings and donor meeting; community relations, including meetings with politicians, other nonprofits, local chamber organizations and business leaders; and general sales, including contacts made through our ground maintenance department.
1
This person has to be dedicated and not get frustrated. eTapestry does not allow for errors or mistakes. While you can't really ruin the database, it can take a few tries to get reports or imports right. You have to be able to troubleshoot and not get frustrated to accomplish this. Additionally, the person has to be able to train others and know a lot about the database to answer a wide-range of questions from the whole agency.
- Tracking foundation and other grant applications
- Tracking meetings with donors and businesses
- Reporting on fund raised for the organization
- Reporting on activity by individual users
- Tracking meetings throughout the entire organization, not just in Development
- Finding ways to allow different areas of the organization to communicate without traveling or even picking up the phone
- To do more research on individual donor, segmenting them further
- To become more sophisticated in all of our agency contacts