Blackbaud
I use it to look up data on constituents I work with and keep others in the loop by recording my interactions with constituents. It is …
Overview
What is Blackbaud CRM?
Designed for large, complex organizations as well as federated and international nonprofits.
Recent Reviews
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What is Blackbaud CRM?
Designed for large, complex organizations as well as federated and international nonprofits.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is Kindful, a Bloomerang product?
Kindful aims to help nonprofit organizations across the world fundraise more effectively. Kindful includes fundraising tools, reporting, and analytics all in one CRM. Kindful was acquired by Bloomerang in January, 2021. It is now a Bloomerang product.
What is Causeview?
Causeview aims to make donor management simple. This solution is built on the Salesforce.com platform and according to the vendor, this provides users with best in class fundraising, events, volunteers and payment processing tools on top of the world’s most popular CRM.
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Blackbaud CRM?
Blackbaud CRM for enterprise-scale Nonprofits, Higher Education, and Healthcare organizations combines data management and automation with the ability to scale, adapt, and integrate across applications to retain and grow supporter value. Its out-of-the-box capabilities enable enterprise-level advancement organizations to work more effectively with large, multidimensional datasets, including:
- A holistic view of constituents to manage interactions with them based on whether they are Individuals, Households, Groups, or Corporations and maintain visibility into corporate hierarchy.
- Sophisticated donor management capabilities such as Stewardship Plans, Fund Management, Recognition Programs, Naming Opportunities, and Donor Challenges to increase donor engagement.
- Market segmentation to support complex multi-channel outreach programs.
- Research and Analytics powered by Blackbaud’s native prospect research tool, ResearchPoint, including data modeling and benchmarking.
- Mobile and web access to empower on the go fundraisers with constituent information through their mobile devices.
- Direct
data access to cloud environments via read-only, read-write, and self-service
developer portal to speed development cycle while maintaining control and
optimizing security and compliance.
Blackbaud CRM Features
- Supported: A single source of truth with a holistic view of constituents whether they are Individuals, Households, Groups, or Corporations
- Supported: Moves management and stewardship capabilities to expand and nurture major donors
- Supported: Segmentation support for multi-channel campaigns
- Supported: Planned Giving, Matching Gift Management, and Online Giving to support specialized fundraising needs
- Supported: Automated receipting and acknowledgement, end-to-end credit card processing and robust accounting functionality streamline gift and revenue management
- Supported: Ability to tap into Blackbaud's philanthropic data set and data modeling
- Supported: Integration with business intelligence and data analytics solutions.
- Supported: Microsoft integrations to automate key visualizations, workflows and build low-code/no-code apps
- Supported: Open, industry-standard REST APIs to extend and customize the core CRM solution.
- Supported: Wide selection of partner apps in Blackbaud Marketplace.
- Supported: Extensible revenue data model to manage process of tracking, crediting and recognizing donors based on the gifts they make
- Supported: Embedded data hygiene management including duplication management and address validation
Blackbaud CRM Competitors
Blackbaud CRM Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Mobile Web |
| Supported Countries | Global - US, Canada, EMEA, Asia-Pacific |
Frequently Asked Questions
Designed for large, complex organizations as well as federated and international nonprofits.
Salesforce Sales Cloud, Bloomerang, and Ellucian CRM Advance are common alternatives for Blackbaud CRM.
Reviewers rate Implementation Rating highest, with a score of 8.2.
The most common users of Blackbaud CRM are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(112)Attribute Ratings
Reviews
(1-25 of 36)Companies can't remove reviews or game the system. Here's why
January 16, 2024
Blackbaud
- I do not have access to the costs, but I know finding info in Blackbaud is MUCH easier than it was in our last CRM.
- It is an efficient platform.
- I can run reports myself rather than having to requesting information from another department.
January 05, 2024
Review from fundraising professional
- The easier we can update personal data the easier we can reach people
- We have streamlined our workflows of who can edit what areas
- Our data is secure
January 04, 2024
The Higher Education Standard
- Increased efficiencies in reportion
- Ability to add large datasets quickly
January 04, 2024
BB e-CRM - Investigated, selected, installed and rewarded!
- Our ability to provide consistent accurate performance numbers has improved dramatically. Anyone, at any time, can hit a single button and know what our fundraising goals are and how we are performing against those goals. Very popular with upper management
- Implementing different modules within the system has save us time and cost using outside options. NCOA is a good example. We run t quarterly for all records. Any school or subunit can then send mailing out at any time without dealing with another cleanse and the associated cost. We've saved over $200,000 doing it once for all instead of piecemeal.
- The system provides more accurate data faster for major gift research and solicitation. Our staffing levels have dropped (not recommended) but our actual funds raised and gifts processed have increased by 25%
January 02, 2024
Good product!
- More accurate reporting on our prospect pipeline
- More accurate reporting on what asks are outstanding and amount of asks
December 27, 2023
Adequate but not Exceptional
- Our organization adopted Blackbaud mid-fundraising campaign and completed successfully completed our campaign, raising over $1 billion.
- We were able to identify the wealth capacity of a targeted population of nearly 1,000 incoming parents, 87% of which had major gift level capacity.
- Ability to store a lot of details… historical accuracy
June 01, 2023
Blackbaud CRM provides value for better fundraising, relationship management, and prospect engagement
- Time savings and more efficiency by helping me keep track of information better
- More efficient workflows
- Deeper ability to analyze data and trends through reporting or querting
- Saves huge amounts of time
- Increase in fundraising and donor confidence
- Reduces time spent on manual processes
- Provides meaningful analytics to help drive process improvements
- Blackbaud CRM has helped in bringing down client query resolution TAT by almost 26%
- The software has helped in making sure the CRM team has a 360-degree view of each client
- Training modules for new user need a refresh asap
February 15, 2020
Face for Radio. Things aren't always what they seem.
- I think it has shown us where we have opportunities, which is valuable.
- Countless hours are spent working on "workarounds" or with support, which is frustrating.
February 09, 2020
Rock solid software system
- Positive ROI: it eliminated the need to hire an add'l part-time person to handle receipts and pull reports.
February 06, 2020
Blackbaud CRM has solved all of our needs!
- Positive: It has helped with the organization of data on our many constituents. Because so many people access the system for different reasons, we are able to keep a ton of information in one spot and allow easy access for all. This has saved so much time! It has also saved staff resources so we don't have a centralized staff that is looking up this information by request.
- Positive: The easy use of the system has made training for new users much easier! Our previous system required in-depth training for new users, and constant upkeep to keep everyone trained. Blackbaud CRM is user-friendly so the training is easy and quick. Users can maintain their quality of use with no need for repeat training. This has lessened the amount of time our training staff spends on training for this platform.
January 06, 2020
Blackbaud for your non-profit
- Increase on contact.
- Increase on dollars raised.
December 12, 2019
A great product that shows you what you need when you need it
- The online program we use called Luminate (new to us, we just started using 3 months ago) does not integrate as well as the previous program, NetCommunity, so that is frustrating. Both online products are by Blackbaud.
- The many different areas we are able to track and record make data analysis awesome.
December 04, 2019
Blackbaud leaves much to be desired
- Grew our donor base.
- Kept donations steady.
- Grew our email list.
February 27, 2019
CRM - A platform for growth and accountability
- Change is always expensive and painful, but CRM is worth the time and effort. One immediate benefit is improved transparency internally, especially for internal accounting, controls, and compliance departments.
- Cloud hosting helps cut cost and demand on organization staff. Improves access and meets compliance on every level.
- Ability to make global changes to recording donor phone communication makes it a one-stop resource for a well-run development team.
January 25, 2019
A highly flexible CRM solution for growing organizations
- Blackbaud CRM can really be a great tool to help organizations grow and reach out. It helped to grow our membership significantly through several marketing type campaigns.
- The product can be customized making it adaptable to many different types of organizations.
- The streamlined set of features covers such a wide set of functions including payment process, marketing, fundraising, and membership management and really helps provide an almost one-stop membership solution.
- Decreased open rate in email because we can't figure out how to segment out inactive or soft bounce emails in Blackbaud
- Mistakenly sent an email with the wrong personalization
- The whole team can use Blackbaud but only 1-2 people know how to actually use it. Very steep learning curve
April 24, 2017
Such a Difference: Blackbaud's Help Desk
- This is difficult to measure. It isn't so much that Blackbaud has saved us time and effort, as it has given us a different way to do things.
June 24, 2016
Blackbaud
- Able to get report data out and run transactions
- Does process bank transactions quickly
June 01, 2016
Not just another database solution...
- Processing is relatively fast and efficient.
- Coordinated and shared information makes everything easier!
April 19, 2016
My Review.
Score 10 out of 10
Vetted Review
Verified User
- We have only just upgraded to NXT in the past year and I am not certain we have this data specifically.
March 04, 2016
Blackbaud CRM - Ready To Use Right Out Of The Box
- Employee efficiency/productivity
- Less possibility of errors
- Better understanding of data due to reporting features