Blackbaud CRM

Blackbaud CRM

About TrustRadius Scoring
Score 7.4 out of 100
Blackbaud CRM

Overview

Recent Reviews

Blackbaud

4 out of 10
June 24, 2016
Blackbaud CRM is used in the business office for financial data and our development office for fundraising.
Continue reading

My Review.

10 out of 10
April 19, 2016
Blackbaud CRM is being used to track and inform our advancement and alumni activities for our department.
Continue reading

Reviewer Sentiment

N/A
Positive ()
N/A
Negative ()
Learn how we calculate reviewer sentiment

Awards

TrustRadius Award Top Rated 2018

Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Blackbaud CRM, and make your voice heard!

Pricing

View all pricing
N/A
Unavailable

What is Blackbaud CRM?

Designed for large, complex organizations as well as federated and international nonprofits.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Would you like us to let the vendor know that you want pricing?

2 people want pricing too

Alternatives Pricing

Sorry, this product's description is unavailable

What is Bloomerang?

Bloomerang is a cloud-based donor management platform that is designed to help nonprofit organizations to reach, engage and retain the advocates they depend on to achieve their vision for a better world. The vendor says their donor management application is rooted in principles of philanthropy;…

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is Blackbaud CRM?

Blackbaud CRM combines nonprofit expertise with fundraising and customer relationship management software tools, integrated analytics, multichannel marketing, and data mining services to help large nonprofits build stronger and more productive relationships.

Blackbaud CRM combines Blackbaud’s fundraising expertise with a nonprofit CRM software solution to empower fundraising programs to grow.

  • Approach individuals strategically by understanding the relationships and interactions they've had with other supporters and organizations
  • Customize customer relationship management software solution to make it as unique as constituents, and address distinct situations appropriately
  • Coordinate and streamline multiple fundraising teams, define solicitation and stewardship responsibilities, and unite multidimensional relationships across disparate chapters, field offices, and programs
  • Empower on-the-go fundraisers to access or update important constituent information directly on their smartphones

Blackbaud CRM Video

Blackbaud CRM

Blackbaud CRM Competitors

Blackbaud CRM Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Comparisons

View all alternatives

Frequently Asked Questions

What is Blackbaud CRM?

Designed for large, complex organizations as well as federated and international nonprofits.

What is Blackbaud CRM's best feature?

Reviewers rate Support Rating highest, with a score of 6.3.

Who uses Blackbaud CRM?

The most common users of Blackbaud CRM are from Mid-sized Companies (51-1,000 employees) and the Non-profit Organization Management industry.

Reviews and Ratings

 (84)

Ratings

Reviews

(1-8 of 8)
Companies can't remove reviews or game the system. Here's why
Stephanie Wollenburg | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
It is purely dependant on who you reach and speak to. You can call twice in an hour period and get two completely different answers. You can get people who are willing to help, people who just tell you no, or people who have no idea what to do. They need to work harder on training their support people. The chat function works very well for simple questions and is my preferred go-to when seeking help.
Score 10 out of 10
Vetted Review
Verified User
Review Source
I have not personally had to reach out to Blackbaud CRM Support, because we have a central office that manages the Blackbaud CRM relationship. However, any time I've reached out to our support team, there is nothing they can't figure out by utilizing the support they receive from Blackbaud CRM. I've not had any issues that have gone unresolved, and they can always get things done in a timely fashion.
Steven Senft | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
The support from Blackbaud is top-notch. Although it is mostly available through chat, they are able to solve most issues, guide you through the solution and also give you articles that you can save with the step by step instructions. So many times we were looking for very specific solutions to specific problems or issues, and the staff was very receptive and open to help.
Score 9 out of 10
Vetted Review
Verified User
Review Source
They are a 9 mostly because of the chat feature and their knowledge base search engine. I can usually find what I am looking for quickly and if not chat usually only takes a minute or so to get a live person. The help feature in the CRM is also great and very intuitive as it opens help topics in the area you are viewing rather than having to search.
Abbey Dufoe | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
We were not ever able to get anyone on the phone and once we got through to email support, they were not able to answer many of the questions we had. They also were not eager to let us leave our contract (as any CRM wouldn't be), and made it extremely difficult to pass on data to our new system.
February 12, 2016

Blackbaud review

Score 2 out of 10
Vetted Review
Verified User
Review Source
They did not stand behind their product. I had to tell my story/ explain my problem to multiple people, multiple times and in the end the issue that was determined to be a product functionality issue, was never resolved. They company never even apologized for the problem or offered any help in resolving all the issues and lost time it cost us.