TrustRadius
Designed for large, complex organizations as well as federated and international nonprofits.https://media.trustradius.com/product-logos/W5/0M/H7H6EF2G0NTL.pngBlackbaud reviewWe are the philanthropic arm for a local community owned hospital. Blackbaud's Raiser's Edge was used as our donor database for record management, gift processing, reporting and events.,Pledge reports are clear and easy to run, as well as a few other financial reports. Records are clearly organized with tabs to select your area of interest Record searching is all inclusive,The platform for event management and registration did not work as promised. Data being imported was all wrong and had to be removed Poor customer service Social fundraising aspect did not work as promised,2,After our major fundraising event it took multiple staff many weeks to clean up and manually enter data that was never imported correctly. Throughout the event staff still had to manually register attendees as the login function was unavailible I spent many hours trying to contact and get help from customer service on our issues and in the end they did not stand by their product.,DonorPerfect and NeonCRM,NeonCRM,1,Yes,No. Their lack of support was the main reason for switching products.Unspecified
Blackbaud CRM
65 Ratings
Score 7.0 out of 101
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>TRScore

Blackbaud CRM Reviews

Blackbaud CRM
65 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.0 out of 101

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February 12, 2016

Blackbaud review

Score 2 out of 10
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They did not stand behind their product. I had to tell my story/ explain my problem to multiple people, multiple times and in the end the issue that was determined to be a product functionality issue, was never resolved. They company never even apologized for the problem or offered any help in resolving all the issues and lost time it cost us.
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About Blackbaud CRM

Designed for large, complex organizations as well as federated and international nonprofits.
Categories:  Nonprofit CRM

Blackbaud CRM Technical Details

Operating Systems: Unspecified
Mobile Application:No