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Blackbaud eTapestry

Blackbaud eTapestry

Overview

What is Blackbaud eTapestry?

Blackbaud eTapestry is a donor management solution that helps growing nonprofits build a stable foundation for success, beat fundraising goals, and catalyze growth. eTapestry boasts more than 6,000 nonprofits and institutions as users, who manage and track fundraising performance, engage…

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Recent Reviews

Great for the basics!

8 out of 10
October 03, 2022
Incentivized
I utilize Blackbaud eTapestry to manage and track donations, send thank you letters, run reports, and we also utilize DIY donation pages …
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Fine, not great

5 out of 10
October 02, 2022
Incentivized
I use it for all fundraising purposes. Tracking moves management, records for donations and contacts, diy form for giving pages. This is …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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Entry-level set up fee?

  • Setup fee optional

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $115 per month Usage based per constituent record
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Product Details

What is Blackbaud eTapestry?

Blackbaud eTapestry is a donor management solution that helps growing nonprofits build a stable foundation for success, beat fundraising goals, and catalyze growth. eTapestry boasts more than 6,000 nonprofits and institutions as users, who manage and track fundraising performance, engage new supporters, and maximize existing donor relationships with the software.

Blackbaud eTapestry Screenshots

Screenshot of Constituent profiles in eTapestry are customizable and provide a complete view of supporters and their interactions with other oganizations from a single screen.Screenshot of The eTapestry home screen can be customized to surface whatever is important to the organization—progress towards goals, campaign performance, recent gifts, top supporters, upcoming events, and key performance indicators that provide a clear view of fundraising performance.Screenshot of eTapestry comes with out-of-the box reports that can help segment the supporter-base and develop strategies for engagement and outreach.

Blackbaud eTapestry Videos

Blackbaud eTapestry Fundraising Software
Introduction to Blackbaud eTapestry Complete

Blackbaud eTapestry Integrations

Blackbaud eTapestry Competitors

Blackbaud eTapestry Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesUnited States, United Kingdom, Ireland, Canada, Australia

Frequently Asked Questions

Blackbaud eTapestry starts at $115.

Bloomerang, DonorPerfect, and Salsa CRM are common alternatives for Blackbaud eTapestry.

Reviewers rate Availability highest, with a score of 10.

The most common users of Blackbaud eTapestry are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(157)

Attribute Ratings

Reviews

(1-25 of 89)
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Score 4 out of 10
Vetted Review
Verified User
Incentivized
  • The ability to build multiple campaigns and pull reports. Along those lines, being able to de-activate any campaign you are not currently using but still be able to reactive it should you need to pull a report from it.
  • The ability to quickly pull a report to see our top donors.
  • The overall home screen - allows a user to tailor the tiles to what they specifically need to see and use on a daily basis.
  • The search capability - allows a user to enter a part of a name or business and the drop-down populates with multiple top searches. But also having the ability to pull a full list of any account with the word you entered in their name.
  • It would be great if, at the drop-downs at the top of the screen (accounts, giving, queries, reports, etc.), there was also a quick link to a video or article on what this function does and how it works. Having this would make it easier to understand and learn how to use this function quicker instead of requiring the user to go to the help area and click on multiple things to find what they are looking for. Basically, giving the user a shortcut to the help area.
  • On the back end, there is nowhere to actually view your account to see details - when the account renews (the date), how much we paid, etc. This should be readily available to a manager to see, and a user should not have to contact an account representative to get this information.
  • As a new user of the system, I don't feel like it is the most user-friendly or easiest system to navigate.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Easy of use for data entry
  • Simple to create queries and compound queries
  • Reports are fully customizable and can be run on or off hours
  • Auto processing of credit cards
  • Data fields are easy to populate with donor information
  • Importing and exporting of information including deposits
  • Integration with QuickBooks
  • Acknowledgement letter creation and storage
  • Would like to see a better integration with website forms. At this time, they are not as customizable as one would like.
  • Mobile giving needs to be a priority to be added seamlessly.
  • Accuracy of the email and social media finder is subpar.
  • Wealth screening cannot be trusted. Could be for the wrong person with the same name.
  • Price point for the database itself is high for small organizations and has dramatic increases.
  • Credit card and processing costs and the payment enablement fee of $600 a year is unacceptable.
Karen Tuecke | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
  • Daily, we are entering data about our partners in mission. We use that data to create queries and to run reports. eTapestry has made our work easier.
  • Our processes are now streamlined with eTapestry. We know what we need daily, weekly, monthly, etc. and eTapestry gets the work done for us.
  • Deposits and credit card transactions are easily managed by eTapestry.
  • We conduct a lot of donor visits. It would be nice to have a mapping option to layout donors in a certain area and map out the visits, rather than us using Google.
Brittany Beltz | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Provides information
  • Allows ease of reporting
  • Gives a variety of information
  • Some things are a little clunky to get through
  • The database is a bit antiquated
  • Price is always a factor we consider
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • CRM
  • Support both via phone, email or chat function
  • Customer Service
  • Invitations to webinars for both their product and partners
  • Information regarding changes to eTapestry and requirements from outside partners
  • The initial training was not enough and the end user had to pay for extra training hours
  • It can be confusing as to where to find certain information regarding your eTapestry login details as you need to log into Blackbaud to do some things. It would be easier if it could be done through eTapestry.
  • Email templates are very basic and could use an upgrade. I know that I can use another partner, but that is an additional cost
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Donor tracking
  • Donation tracking
  • Storing information to segment donor communications
  • Email capability could be improved
  • The interface could be updated
  • Needs more capabilities around soft credits and sustaining gifts
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Produces donor acknowledgement letters and allows for many templates to be saved/used.
  • Charts long-time donor histories.
  • Allows a business to have multiple point-of-contacts/addresses.
  • Interface could be more intuitive.
  • Larger font size for default text (for visually impaired.)
  • A dark screen/ night mode for light fluctuations (i.e., instead of white screen, a darker screen).
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Journal contacts
  • Reporting monthly giving and contact activity
  • Receiving credit card gifts
  • DIY forms are difficult to understand and create
  • Reloading the page takes you out of the account you're working in
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • Record donations & notes
  • Produce reports
  • Provide donor information
  • Pulling reports does not feel intuitive. We struggle to execute compiling the details we need.
  • Managing Event information
  • Deleting duplicate constituent information
October 03, 2022

Great for the basics!

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Entering and tracking donations
  • Standard reports
  • Queries
  • Acknowledgement letters
  • Better queries/reports for more complex data queries
  • More DIY pages/online forms - make it easier to make changes and customize
  • More dynamic queries/reports for LYBUNT/SYBUNT
  • Better integration with 3rd party services
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • Storing and managing donor information
  • Providing analytics
  • Managing information on contacts
  • The system isn't intuitive
  • Email templates are bulky and not easy to use
  • Limited design capabilities for email letters
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • very clearly presents all donor info, for example their addresses etc...
  • Has ability to report on a wide variety of information.
  • Clearly connects journal entries (donations) to donors as well as pledge information.
  • email templates
  • DIY templates
  • ease and simplicity when it comes to running even basic reports.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Import gifts and information to donor record.
  • Quickly report on various segments.
  • Communicate effectively with our support base.
  • The addition of second most recent gift as a data field, as after running an import the gift just imported is now the last gift, would be a nice addition.
  • The ability to import information into personas for quick updates during gift import would be a nice improvement.
  • It would also be nice if the ability to send a communication to an externally imported list of just emails, rather than querying on donor records.
  • The ability to have more record space without the need to purchase additional records. This will eventually cause us to outgrow eTap.
September 28, 2022

Good but can be better.

Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Allows to design documents to fit the needs of the organization.
  • Ability to correct any information as needed.
  • Ability to merge information when it duplicated.
  • Having the ability to cut and paste from an outside source and pasting on onto a document in eTapestry.
  • Having the ability to see an document previously sent from an individual account.
Score 9 out of 10
Vetted Review
Verified User
  • Donations record
  • Contacts management
  • Donation acknowledgments /tax receipting
  • Sending newsletters
  • Could improve on query building and reporting functionalities
September 28, 2022

Take my money and run!

Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Process day-to-day donations
  • Weekly revenue report
  • Standard reports
  • Accounting based on campaigns and appeals
  • DIY online donation pages
  • Reports for weekly dynamics
  • Comparison from year to year
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Easy search capabilities
  • Improved DIY web forms easy to use
  • Great standard reports and easy DIY queries
  • Easy to handle pledges, upgrade, and reporting to donors on these
  • Moves Management integration is not useful. Needs better prospects tracking
  • Would like a better way to track cultivation visits, tours, and stewardship. Hard to customize event tracking lists
  • Should declutter journal by keeping financial and contact details separate
  • User defined fields are great, but should have the ability to permanently delete unused fields
  • Complex compound queries are not always supported by the system
Ann O'Neil Gradowski | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • Ability to tailor our donor information collected.
  • Options to create reports (though not easily done- steep learning curve for a user).
  • Customizable to each user - more options to customize than not.
  • Hard to use. Bottom line.
  • Interface is dated - too technical looking, for some users.
  • Collaboration with other systems is very difficult - to import/export very challenging.
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