Blackbaud FIMS (formerly MicroEdge) Reviews

7 Ratings
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Score 6.0 out of 100

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Reviews (1-4 of 4)

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Meridian Napoli | TrustRadius Reviewer
September 20, 2016

Like Your Favorite Sensible Shoes, Only for Data!

Score 6 out of 10
Vetted Review
Verified User
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Pros and Cons

  • GIFTS Classics does a very good job of processing transactions. You can track workflow and enter/change important information along the lifecycle.
  • My favorite feature is the ability to select almost any field within the database and organize how it will be viewed, either within the system or when exported to Excel. You can relabel the column headers, sort, switch the order, stack fields, and capture all the information that will help in both processing and decision making.
  • I find the ability to create a wide range of templates that can then be generated and stored through the document manager tool to provide great efficiency and reduce opportunity for error.
  • The old-school tables format has made it particularly difficult for the system to be as nimble as the work demands. Its user interface is unappealing and general navigation makes it hard for infrequent uses to find what they need.
  • Ad-hoc reporting can get you far. But the set of canned reports with preset criteria and formatting is very limiting.
  • Because we want controls between the funding database and the financial database, we value the two systems being separate. However, the way GIFTS tracks different payment activities (cancellations, refunds, voids, etc.) and the inability to easily get 'as of' information, reconciliation with a true accounting system is problematic.
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Margie O'Connor | TrustRadius Reviewer
August 19, 2015

Comprehensive GMS that works for you - just learn how to use it!

Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Customer support is readily available and comprehensive. As an advanced user, I have been really pleased with MicroEdge customer support and every time I call, my issue is not only resolved, but I learn something new about the system or a simpler way of doing things.
  • MicroEdge's support staff are extremely knowledgeable with philanthropy and grantmaking. They are not just database administrators, they assist in helping their users conceptualize how to use the database to the best of their ability in a way that is aligned with their organization's grantmaking strategies and initiatives. For example, our Foundation does a wide variety of grantmaking from matching contributions to complex contract management for operating grants. MicroEdge has helped us restructure our code tables and user ability in a way that works for us.
  • MicroEdge does a great job at hosting user groups by geographic region so we can personally express our concerns and desires for our organization's needs. You get more than a GMS when you choose MicroEdge.
  • While GIFTS Classic is the most barren interfaces of all MicroEdge products, there are some simple capabilities I wish GIFTS could still perform such as better email integration from outlook to a GIFTS request, more efficient requirement reminders, and a wider use of Microsoft Office and other external product integration (GuideStar).
  • It's disappointing that you have to purchase an additional "Customizer Module" or "Budget Module" in order to access basic functions of a GMS. This seems like a basic system function that MicroEdge takes advantage of, unfortunately.
  • The online application module (IGAM) is still quite antiquated and you have to be knowledgeable of basic HTML in order to really customize your organization's online application. More flexibility and design functions would be greatly appreciated with the online application function, especially since this is a public document and represents your organization.
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Anonymous | TrustRadius Reviewer
December 23, 2015

The GIFTS that Kept on Giving (In the Worst Way Possible)

Score 4 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Simple layout
  • Duplication reports
  • Lots of fields for organization-specific information
  • GIFTS system had many inherent bugs
  • Difficult to search for information in GIFTS
  • Customer support was difficult to reach
  • When reached, customer service was rude and unhelpful
  • GIFTS system could not put addresses in alphabetical order by country
  • Upon updates, GIFTS system would crash and data would become corrupted
  • GIFTS often would freeze and crash when exporting information to Excel
  • GIFTS would not allow for the deletion of certain program codes even when user had full administrative privileges
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Blackbaud FIMS (formerly MicroEdge) Scorecard Summary

About Blackbaud FIMS (formerly MicroEdge)

Blackbaud invites the user to manage and improve your funding and giving process with Blackbaud FIMS, a single, customizable foundation management software solution.

It is based on the former MicroEdge FIMS product.

Blackbaud FIMS (formerly MicroEdge) Technical Details

Operating Systems: Unspecified
Mobile Application:No