NetCommunity For Now...
We use BBNC to host our donation pages, for event registrations and for blast e-mail communications. The integration with Raiser's Edge …
Overview
What is Blackbaud NetCommunity?
The Blackbaud NetCommunity online alumni management system helps users to gain a deeper understanding of alumni relationships, execute multichannel engagement strategies, and eliminate tedious back-office tasks.Blackbaud NetCommunity provides tools to engage alumni and supporters, wherever they may be, helping users:Connect…
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Reviewer Pros & Cons
Senior Director of Advancement Services
University of New Haven (Higher Education, 201-500 employees)
Pricing
N/A
Unavailable
What is Blackbaud NetCommunity?
The Blackbaud NetCommunity online alumni management system helps users to gain a deeper understanding of alumni relationships, execute multichannel engagement strategies, and eliminate tedious back-office tasks. Blackbaud NetCommunity provides tools to engage alumni and supporters,…
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- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
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What is Blackbaud NetCommunity?
The Blackbaud NetCommunity online alumni management system helps users to gain a deeper understanding of alumni relationships, execute multichannel engagement strategies, and eliminate tedious back-office tasks.
Blackbaud NetCommunity provides tools to engage alumni and supporters, wherever they may be, helping users:
- Connect in person and create memorable alumni engagement events with online alumni management system tools to help foster a personal connection between alumni and a school
- Share the right message to the right constituent with personalized website content that's dynamically customized to alumni
- Make every email count with donor insight and personalization tools to help reach the right audience with the right message
Blackbaud NetCommunity Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Reviews and Ratings
(70)Attribute Ratings
Reviews
(1-3 of 3)Companies can't remove reviews or game the system. Here's why
June 01, 2016
It was a nightmare...
We used Net Community for an extremely short period of time. Our level of dissatisfaction with the product, integration and support was so great that we actually moved to another system mid-contract with Blackbaud. We were using NetCommunity Spark to handle online donations.
- Integrates with Raiser's Edge
- Not user friendly.
- Blackbaud support was unable to diagnose problems with Spark (more specifically, the set-up) that were causing data integrity issues within Raiser's Edge.
- NetCommunity isn't nearly customizable enough.
- We spent entirely too much money on an option that was not well-suited to the organization's needs.
- Vendor implemented
Yes
Change management was a minor issue with the implementation
March 18, 2016
Blackbaud Netcommunity is a NET gain in my opion
We use Blackbaud NetCommunity across the entire organization. We put on over 100 programs per year and handled all our event registrations through NC; we also take donations and process memberships through the interface. Our volunteers are also able to sign up for volunteer opportunities on line.
It integrates well with our Raiser's Edge database and the plug-in to download transactions is pretty smooth.
It integrates well with our Raiser's Edge database and the plug-in to download transactions is pretty smooth.
- Integrate with Raiser's Edge. This is important for us because our staff resources are limited - like any nonprofit - and the smooth integration with oru FundRaising software is critical to our mission.
- Event Registrations work well, you can register for as many events as you like
- The pages are easy for most of the staff to manage, after training, each department helps the web master by making small changes as needed by their respective department.
- Some of the membership information and functionality is limited; we would love to have memberships for an organization, but currently there is not an organization sign on.
- Some of the acknowledgment pages are limited in resource information
- An event dashboard is unavailable at this time - meaning an organization can not sign in and see who is coming as their guest to our gala
- Almost ALL of our transactions occur on line, so our mailing costs on renewals have gone down, and with an increase in "good" experiences on line for our end users, they become more engaged with us and in turn remain loyal supporters.
The other products were in-house and did not really stack up for comparison
Event Management and Registrations ,Development and FundRaising ,Membership ,Volunteers, Education and Interns
Marketing & Communications
Marketing & Communications
1
We have one full time web master, 4 of the staff of 17 manage specific parts of netcommunity that coincide with their respective departments. For example the programs department takes care of shopping cart udpdates when we have new events come up, the membership department takes care of updating the membership forms and acknowledgement.
- Event Registrations
- Membership Transactions
- Donations
- Newsletter sign ups
- Volunteer requests
- We have used a modified membership module form to allow for functionality to sign up for different newsletters and segmented emails based on interests and level of involvement with the community.
- We are currently using it for all our departments, so future use would only come from increased functionality with software enhancements
Not Sure
- Product Features
- Product Usability
- Prior Experience with the Product
This was implemented prior to me joining the company, so I do not have any feedback on this regard
- Don't know
Yes
Premium support includes phone calls for support needs; the basic level of support your initial point of contact is chat support. Since I have been using the product for 7 years, my requests tend to be a more advance user need and chat support is challenging since the information is limited and you have to type everything in words instead of having an actual conversation and dialog with the support staff. Premium Support is WELL worth the extra cost as it saves time when troubleshooting.
Yes
The donation page acknowledgement email was not updating with new text. Blackbaud was able to fix this right away.
The support person got 3 different analysts on the line because the interface between NetCommunity and Raiser's Edge was not working as expected. Between the 3 analysts, a software designer and myself we were able to teamwork the solution in one day.
- Downloading transactions to Raiser's Edge
- searching for specific pages and parts
- Event registrations allow for guest names to come across and anonymous - for those instances where you do not know your guest names yet; It also allows for dietary requirements and while you can not log in as an organization, you can register as an organization for events.
- Managing the Acknowledgement pages - sometimes the text editor is very cumbersome, and to find the Save button you have to scroll down to find it.
- The membership module has limited functionality, and some of the merge fields we would like to user from Raiser's edge are not available for use as merge fields.
- The volunteer module is also limited - we have work arounds in place so we can use it but would love some increased functionality.
October 22, 2013
Raiser's Edge User? NetCommunity is a MUST!
Score 10 out of 10
Vetted Review
Verified User
- Data integration with The Raiser's Edge - data which is collected in Blackbaud NetCommunity directly integrates with The Raiser's Edge interface and can be seamlessly downloaded into the CRM.
- Donation/Event/Membership registration - the product comes with out-of-the-box forms that can be used for these basic functions. They are flexible, but structured enough to integrate the data back to the CRM.
- Email marketing - constituents can be emailed directly from the Blackbaud NetCommunity platform by querying the data available in the CRM. Targeted email communications can be setup as well as ongoing subscriptions/newsetters.
- Content management - general tools to manage content are available. Business users can add/modify/delete this content without tremendous technical expertise. The content can also be shared across multiple websites - or A/B split tested to determine preference.
- Friendly URLs - the product allows for friendly URLs that are also more searchable on the major search engines (i.e. Google, Bing, Yahoo, etc.).
- For mass volumes of data, the Raiser's Edge plug-in can become tedious to manage.
- Less staff cost on importing web data into The Raiser's Edge as it is now integrated from Blackbaud NetCommunity.
- Email marketing efforts are more targeted and now have a higher response rate. This equates to increased fundraising dollars.
- Our advancement and alumni communities are branded like our entire website. This provides a seamless user experience to our constituents and makes our internal departments appear much more integrated. This ultimately builds consumer confidence in our brand.
- A/B split testing has allowed us to further tailor content that is preferred by our audience. This targeting allows us to be more successful in gaining conversions, event registrations, etc.
2000
Marketing & Communications, Advancement
2
Web manager, DBA
- Donation and event management forms that integrate with The Raiser's Edge CRM.
- Target various audiences by using data that is available about them in the CRM.
- Perform A/B split testing to determine which content is most successful.
- Manage multiple external facing websites with shared content in one tool.
- Manage email subscriptions.
Custom in-house web site with little integration to our our donor database.
We evaluated a number of open source products (i.e. Drupal, WordPress) as well as a few commercial options (i.e. SiteCore). In the end, Blackbaud has built an integrated product in NetCommunity. We found that the features in the 'Pro' version were exactly what we are looking for in a Content Management System. It came with all of the benefits of a commercial CMS with the added value of integration to our CRM and the ability to provide email marketing capabilities.
- Vendor implemented
- In-person training
To brand the website in our own style.
Yes
Support/maintenance is a standard part of our agreement.
- The Raiser's Edge
Out-of-the-box integration. It has worked wonderfully for our team.
Each customer will be able to negotiate terms with Blackbaud depending on their needs and when they can make a purchase. Typically, end of month or end of quarter cycles were favorable to us for pricing.