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Bloomfire

Bloomfire

Overview

What is Bloomfire?

Bloomfire provides knowledge engagement, aiming to deliver an experience that connects teams and individuals with the information they need to excel at their jobs. Their cloud-based knowledge engagement platform aims to give people one centralized, searchable place to engage with…

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Recent Reviews

TrustRadius Insights

Bloomfire is a versatile platform that offers a wide range of use cases to its users. One of its primary benefits is providing easy access …
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Bloomfire shines!

10 out of 10
April 05, 2022
Incentivized
We use Bloomfire as a internal search engine and an information posting platform., Bloomfire is used company wide on a daily basis to pass …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Video Reviews

1 video

Bloomfire Review: Allows Medical Pro To Search In Catalogs of Data Quickly & Efficiently
03:35
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Pricing

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Basic

$25.00

Cloud
per month

Entry-level set up fee?

  • $25
    Optional
For the latest information on pricing, visithttps://bloomfire.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $25 per month
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Product Details

What is Bloomfire?

Bloomfire provides knowledge engagement, aiming to deliver an experience that connects teams and individuals with the information they need to excel at their jobs. Their cloud-based knowledge engagement platform aims to give people one centralized, searchable place to engage with shared knowledge and grow their organization's collective intelligence.

Bloomfire Screenshots

Screenshot of You are provided with a variety of options to brand your Bloomfire community, such as customizing its colors, displaying your organization’s logo, and building a custom Promo Bar. This creates an aesthetic that truly reflects your company’s culture.Screenshot of Bloomfire features an AI-powered search that makes sharing and searching for information a lot easier. It deep indexes every word in each piece of content, regardless of whether it’s a PDF, slide deck, video, or any other file type. The platform also creates tags for your content automatically. And if a video is uploaded, Bloomfire automatically transcribes it, making the spoken words searchable and allowing users to jump to the exact part of a video where certain keywords appear.

All of those features result in an easy and smart searching experience. There’s no need to navigate through folders or guess file names. All you need to do is perform a search like you would with Google. When searching, you can further narrow down your results based on categories such as author and content type.Screenshot of Bloomfire's AI enables you to search and find the video you are looking for based on its audio contents.Screenshot of Use Bloomfire while you work seamlessly across your favorite apps.

Bloomfire Videos

Introducing Bloomfire Spark
Bloomfire for Knowledge Sharing
Southwest Airlines Democratizes Insights with Bloomfire
Southwest Airlines Democratizes Insights with Bloomfire

Bloomfire Integrations

Bloomfire Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesUSA, Australia, UK, England, Germany, Canada, Mexico, Spain, Ireland, Wales, France, New Zealand

Frequently Asked Questions

Bloomfire starts at $25.

Guru, Market Logic, and Zendesk Guide are common alternatives for Bloomfire.

Reviewers rate Usability and Support Rating highest, with a score of 9.

The most common users of Bloomfire are from Mid-sized Companies (51-1,000 employees).

Bloomfire Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)15%
Mid-Size Companies (51-500 employees)25%
Enterprises (more than 500 employees)60%
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Comparisons

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Reviews and Ratings

(283)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Bloomfire is a versatile platform that offers a wide range of use cases to its users. One of its primary benefits is providing easy access to information, allowing users to find answers and solutions on their own, without the need to reach out to others. This has proven to be a valuable feature, as it reduces dependency on colleague availability and fosters a sense of independence among users.

With Bloomfire, users also have the ability to store and access important documents, benefiting both office-based employees and those working in remote project sites. The platform's ease of navigation has been widely praised, making it effortless for users to locate the information they need. Additionally, Bloomfire serves as an educational tool, providing training materials and company knowledge to enhance professional development within organizations.

Moreover, Bloomfire facilitates communication and information sharing between employees across different locations. Its centralized nature allows for seamless collaboration among team members scattered across time zones and departments. Whether it's accessing up-to-date information related to the Covid-19 pandemic or quickly disseminating critical updates to remote workers, Bloomfire proves to be a reliable solution for efficient and effective communication.

The platform's versatility is also highlighted in specific industries such as healthcare and education. In healthcare settings, Bloomfire serves as a one-stop shop for systems used in healthcare, organizing HR applications, patient care resources, and crucial policies in one central location. For educational institutions, Bloomfire addresses document management and internal communication needs by offering a centralized repository for sharing resources, district-wide videos, curriculum materials, and more.

Overall, user experiences attest to the usefulness of Bloomfire in various scenarios. Whether it's accessing information on-demand, promoting knowledge sharing among colleagues, or facilitating seamless communication across different locations and industries, Bloomfire proves to be an invaluable tool for organizations seeking streamlined information management.

Attribute Ratings

Reviews

(1-5 of 5)
Companies can't remove reviews or game the system. Here's why
February 04, 2022

Satisfied user

Score 9 out of 10
Vetted Review
Verified User
Incentivized
It is the search engine for company products and procedures
  • Excellent search engine
  • encourages user feedback
  • provides needed updates
  • easy to use
  • say what you need and it finds it
  • Show entries in more chronological order most recent first
  • speak and find
It almost eliminates the need for calls to associate assistance. It might be helpful if tutorial video wss was available so all could benefit from this resource
  • Reduced associate assistance calls
  • less search time
  • easier to help more customers and associates
N/a
500
Customer service, shpping, internal customer s
I am not knowledgeable about that
  • Product info
  • shipping updates
  • best current practices
  • Storage of catalog archives
  • uniform information
  • current updates
  • Employees information
  • schedules
Because it is so easy to use
Not Sure
I was not involved in purchase
Was not involved in this
N/A to me
I am not in I.T.
  • Accessible catalog archives
  • easy keyword search
  • product and shipping updates
  • information about problems
Marci Kleinsasser, CFE | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Bloomfire is being used across our entire organization for sharing ideas/concerns, like a chat board, a tool to communicate key system initiatives, messages and documents, AND as a learning system and repository for all training materials for our franchise system.
  • Easy to navigate.
  • East to post materials.
  • Easy to ask for and get feedback.
  • Not sure if there is deep reporting on usage and interaction available.
  • Look at better ways to group content and sort/search.
Company communication board.
Training material repository.
Sharing ideas and gathering feedback.
Not sure it is the best for actual training i.e. taking tests, etc.
  • Positive impact on franchisee productivity - they can get answers to questions quickly.
75
Home Office Team
Franchise Owners
Vendor Partners
Local Office Staff
4
Computer skills/tech savvy. Not sure there are any other required skills.
  • Training.
  • Marketing materials.
  • Chat board for franchise owners.
  • We have used Bloomfire in all of the ways you would expect, no real innovations so far.
  • True online learning i.e. deliver training classes followed by testing to ensure content was learned.
  • Have a separate marketing asset management system within.
Most likely we will renew, our team needs a refresher on possible opportunities to advance our usage and learning of opportunities to move this answer to a 10, can't live without it.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Bloomfire is like our bible; we follow the instructions and procedures and correctly educate our customers and answer questions. Thanks to this we can properly assist our consumers. The whole organization must use the documents on Bloomfire--managers, trainers and agents. We also have to read the updated and new documents. It's super easy to use and that's one of the reasons why I recommend it.
  • We can ask questions to and get replies from trainers
  • Our supervisors can check if we read the documents
  • We can get training with the presentations
  • Good steps for tech
  • The simulations
  • The presentations can be more interactive
I like the part where you can make questions and others can answer; it's like a blog. I thinks it's important because you feel confident when it comes to learning and you don't feel like you're the one who doesn't know about the subject.
  • Learning
  • Interaction
  • We can see who reads the documents and who doesn't
The company I work for utilizes this platform to teach the system and how it works.
253
Documentation
1
Know English, read, and write.
  • Policy
  • Training
  • Communication
  • Updates
It's been really helpful and innovative
Score 10 out of 10
Vetted Review
Verified User
  • Easy to set up.
  • Supports video and file types.
  • Public and private areas.
  • Ability to share knowledge internally and externally - we don't have to keep repeating or retraining.
  • Easy sharing of files, processes and "how tos".
  • Saves time and money by allowing knowledge sharing, document sharing and expertise identification.
Does what it says, makes it easy, great interface, saves time and money!
Nathan Hone | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Bloomfire was used to help launch an internal How-To website where individuals without a financial background had access to tutorials where they could learn basic financial topics. At the time of my involvement, Bloomfire was used in the Finance Training and Development department as well as Accounting and Tax departments.
  • It is extremely user friendly when it comes to creating and adding your own content. Those who are not so computer savvy were easily able to add their own financial knowledge to our Bloomfire server after only a 2-3 day class that taught them how.
  • Bloomfire had a very user friendly interface that was very important when training individuals. They were not as intimidated by the website because of its well organized, user friendly interface. I know this because I was told this by individuals that was I was training
  • Their support department worked exceptionally well with myself and my coworkers. Whenever there was an issue (and there were many) they had us on the phone and the issue resolved within a day or 2 of it being reported.
  • The video interface was missing some key ingredients at the time of my use. The ability to edit a screen capture without starting the entire process over again would be a huge plus.
  • I remember that when we had our seminars, sometimes individuals videos would be disconnected during an upload. This would result in the entire video (mostly screen capture tutorials) being lost and they would have to start from the beginning. People did not like that.
Any sort of internal usage for companies is idea. I would not recommend it for a company looking to use it as their companies public website considering the basic look and feel. It is better used for internal use. Not the most sleek and savvy looking interface but that is perfect for folks who don't have tons of computer experience and are looking to learn.
  • We were in the beta stages of our internal Finance training program when I used Bloomfire but I believe that it helped us take steps in all the right directions
  • It was starting to help those without financial knowledge learn basic concepts that would help impact their business decisions therefore reflecting on the entire company
  • It made learning fun for accountants. Thats saying alot!
I am with a different employer now days where training is not part of my job description. If I ever found myself doing E-Learning again, Bloomfire would be the first interface I would recommend.
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