Overview
What is Bloomreach Commerce Experience Cloud?
Bloomreach personalizes the e-commerce experience. Its data engine unifies real-time customer and product data so businesses understand what customers really want. By connecting that understanding to every channel, the e-commerce experience becomes limitless — reflecting a changing customer as they…
Not so frequent user of Bloomreach.
Bloomreach Commerce Experience Cloud is Powerful!
As a junior I can say that I can recommend Bloomreach Commerce Experience Cloud to every marketeer
Life would have been dificult if ....
Bloomreach Commerce Experience Cloud as an end-to-end CRM and Digital Marketing tool
Great omnichannel marketing tool
Bloomreach for the win!
Experience with Bloomreach Commerce Cloud.
Great to speed up your business/company!
Bloomreach with endless flexibility, great customer support and limitless personalization!
Great tool
Amazing CDP
Bloomreach Review
Great
How Bloomreach Commerce Experience Cloud Differs From Its Competitors
Bloomreach AI & Analytics
Bloomreach AI & Analytics
Bloomreach AI & Analytics
we have implemented AI or recommendation blocks in the majority of our journeys. With this we can …
Bloomreach AI & Analytics
Bloomreach AI & Analytics
Unified Customer Data
Bloomreach AI & Analytics
Bloomreach AI & Analytics
Bloomreach AI & Analytics
Bloomreach AI & Analytics
Bloomreach AI & Analytics
Bloomreach AI & Analytics
Bloomreach AI & Analytics
Unified Customer Data
Bloomreach AI & Analytics
Bloomreach AI & Analytics
Bloomreach AI & Analytics
Bloomreach AI & Analytics
Bloomreach AI & Analytics
Unified Customer Data
Unified Customer Data
Unified Customer Data
Unified Customer Data
Unified Customer Data
Unified Customer Data
Unified Customer Data
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- API (72)7.878%
- A/B testing (47)7.878%
- Email deliverability reporting (48)7.777%
- Dashboards (49)7.575%
Reviewer Pros & Cons
Pricing
What is Bloomreach Commerce Experience Cloud?
Bloomreach personalizes the e-commerce experience. Its data engine unifies real-time customer and product data so businesses understand what customers really want. By connecting that understanding to every channel, the e-commerce experience becomes limitless…
Entry-level set up fee?
- Setup fee required
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
Tour of Bloomreach Discovery
Tour of Bloomreach Engagement
Features
Email & Online Marketing
Using software to manage lists, send emails, automate email campaigns, and track results.
- 7.7WYSIWYG email editor(44) Ratings
Users can create html emails through a drag-and-drop interface, without html coding knowledge.
- 7.8Dynamic content(45) Ratings
Users can tailor email, website or landing page content depending on the viewer or recipient (e.g., email salutations that include the recipient’s name).
- 7.5Ability to test dynamic content(44) Ratings
Users can test dynamic content prior to launching a campaign.
- 6.9Landing pages(20) Ratings
Users can create web pages that are customized to a particular email or campaign. Landing pages often include web forms which can capture visitor information and integrate it back into the MA software.
- 7.8A/B testing(47) Ratings
Users can experiment with different variations of a campaign and measure results. Testable aspects might include subject lines, header images, or landing page copy.
- 7.2Mobile optimization(38) Ratings
Users can easily optimize emails and landing pages for mobile devices.
- 7.7Email deliverability reporting(48) Ratings
The software helps ensure inbox delivery of email campaigns, through features such as deliverability tests, opt-in management, bounce handling, suppression lists, dedicated IP addresses, and delivery monitoring.
- 7List management(39) Ratings
This involves creating, filtering, editing, merging and de-duping lists of contacts.
- 8.1Triggered drip sequences(33) Ratings
The software allows users to set up automatic / drip email campaigns triggered by certain events.
Lead Management
The process of tracking and managing prospective customers from lead generation to conversion.
- 8.1Lead nurturing automation(31) Ratings
Users can set up targeted drip email campaigns based on time intervals or prospect behavior, to automate the lead nurturing process and move them further down the sales funnel.
- 7.1Lead scoring and grading(31) Ratings
Users can set up the software to automatically rate leads based on calculations such as buying signals, such as form submissions, or page views, and automatically qualify leads based on demographic factors.
- 7.5Data quality management(34) Ratings
The software helps store, manage, and organize data around each lead, and avoid data problems such as duplicate contacts or non-standard formats.
- 6.8Automated sales alerts and tasks(14) Ratings
The software helps ensure that a sales person is notified of lead activity and can act on the information in a timely fashion.
Campaign Management
Users can schedule campaigns and/or events with reminders, announcements, etc.
- 7.1Calendaring(32) Ratings
The software helps users maintain a calendar of all marketing activities.
- 7.1Event/webinar marketing(23) Ratings
Users can streamline event marketing with features such as personalized invitations, registration, reminders and post-event follow-ups.
Social Media Marketing
Using social media networks to help amplify marketing endeavors.
- 7.5Social sharing and campaigns(26) Ratings
Users can incorporate social share buttons into campaigns to allow recipients to easily share content. Users can track shares as well.
- 6.8Social profile integration(15) Ratings
The software incorporates social profile data and social share histories to enhance segmentation and scoring of contacts.
Reporting & Analytics
Users can report on and analyze usage, performance, ROI, and/or other metrics of success.
- 7.5Dashboards(49) Ratings
Users can create, customize and share dashboards, which provide an overview of the most important metrics.
- 7.1Standard reports(47) Ratings
The software offers pre-built reports with metrics standard to the category.
- 7.5Custom reports(47) Ratings
Users can create custom reports.
Platform & Infrastructure
Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.
- 7.8API(72) Ratings
An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.
- 6.9Role-based workflow & approvals(36) Ratings
Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.
- 7.4Customizability(41) Ratings
Users can customize their instance with features like custom fields and custom objects.
- 7.2Integration with Salesforce.com(5) Ratings
The software can integrate with Salesforce.com bi-directionally, allowing for data syncs, activity alerts, campaign triggers, enhanced reporting, and lead assigning.
- 7.3Integration with Microsoft Dynamics CRM(4) Ratings
The software can integrate with Microsoft Dynamics CRM bi-directionally, allowing for data syncs, activity alerts, campaign triggers, enhanced reporting, and lead assigning.
- 7.5Integration with SugarCRM(3) Ratings
The software can integrate with SugarCRM bi-directionally, allowing for data syncs, activity alerts, campaign triggers, enhanced reporting, and lead assigning.
- 7.3Third-party software integrations(23) Ratings
Integration functionality with third-party or in-house systems.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Bloomreach Commerce Experience Cloud?
Bloomreach Commerce Experience Cloud Features
Email & Online Marketing Features
- Supported: WYSIWYG email editor
- Supported: Dynamic content
- Supported: Ability to test dynamic content
- Supported: Landing pages
- Supported: A/B testing
- Supported: Mobile optimization
- Supported: Email deliverability reporting
- Supported: List management
- Supported: Triggered drip sequences
Lead Management Features
- Supported: Lead nurturing automation
- Supported: Lead scoring and grading
- Supported: Data quality management
- Supported: Automated sales alerts and tasks
Campaign Management Features
- Supported: Calendaring
- Supported: Event/webinar marketing
Social Media Marketing Features
- Supported: Social sharing and campaigns
- Supported: Social profile integration
Reporting & Analytics Features
- Supported: Dashboards
- Supported: Standard reports
- Supported: Custom reports
Platform & Infrastructure Features
- Supported: API
- Supported: Role-based workflow & approvals
- Supported: Customizability
- Supported: Integration with Salesforce.com
- Supported: Integration with Microsoft Dynamics CRM
- Supported: Integration with SugarCRM
- Supported: Third-party software integrations
Bloomreach Commerce Experience Cloud Screenshots
Bloomreach Commerce Experience Cloud Integrations
- Adform FLOW
- Amazon Redshift
- Amazon S3 (Simple Storage Service)
- Amazon S3 Glacier
- Amazon Simple Notification Service (SNS)
- AWS Lambda
- Bazaarvoice
- ChannelAdvisor
- commercetools
- DocuSign
- Dropbox
- Exact Online
- Google Ads
- Google Analytics
- Google BigQuery
- Google Cloud Storage
- Lightspeed eCom
- Lightspeed Retail
- Mailchimp
- Sinch Mailgun
- Mailchimp Transactional Email (Mandrill)
- Microsoft Dynamics 365
- Microsoft SQL Server
- MySQL
- Pipedrive
- PostgreSQL
- Salesforce Revenue Cloud
- SAP Business ByDesign
- RWS Language Cloud
- Brevo
- Shopify
- Shopify Plus
- Zapier
- Zoho Billing
- Salesforce Commerce Cloud
- BigCommerce
- MongoDB
- Mailjet
- Twilio Segment
- Freshdesk
- Trello
- Slack
- Shopware
- Google Translate
- allmysms
- EmailLabs
- SaleSphere
- WhatsApp, duplicate
- Amazon Alexa for Business
- Meta Business Suite
- Facebook Messenger
- Google Sheets
- Lionbridge Freeway Translation Platform
- Adobe Commerce (Magento Commerce)
- Azure SQL Database
- Microsoft Dynamics 365 Business Central
- OneDrive
- NetSuite ERP
- QuickBooks Online
- Oracle Marketing
- Sugar Sell (SugarCRM)
- Google Marketing Platform
- Salesforce Sales Cloud
- Google Cloud Pub/Sub
- SAP S/4HANA Cloud
- Smarty
- Oracle JD Edwards EnterpriseOne
- D&B Visitor Intelligence
- Sinch
- CM SMS Platform
- Sendsay
- UniOne Email API
- Amazon Seller Central
- AMQP
- Ebay
- EDIFACT
- OPENAPI
- Outlook
- SFTP
- SOAP
- WEBHOOKS
- REST API Client
Bloomreach Commerce Experience Cloud Competitors
- Adobe Marketing Cloud
- Emarsys
- Tealium Customer Data Hub
- Twilio Segment
- Optimove
- Dynamic Yield
- Acoustic Campaign
- mParticle
- Blueshift
- Insider Growth Management Platform (GMP)
- Magnolia
- Acquia Digital Experience Platform
- Klaviyo
- Braze
- Treasure Data
- Listrak
- Adobe Experience Platform
- Microsoft Dynamics 365
- Kentico Xperience
- Sitecore Experience Platform
- Salesforce Marketing Cloud
- Oracle Marketing
Bloomreach Commerce Experience Cloud Technical Details
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Windows, Linux, Mac |
Mobile Application | No |
Supported Countries | US, UK, EMEA, DACH, CIS, CEE |
Supported Languages | Bengali, Bulgarian, Czech, Danish, German, Greek, Estonian, Finnish, French, Irish, Croatian, Hungarian, Italian, Japanese, Korean, Latvian, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Albanian, Serbian, Swedish, Turkish, Ukrainian, Chinese (Simplified), Maltese |
Frequently Asked Questions
Bloomreach Commerce Experience Cloud Customer Size Distribution
Consumers | 5% |
---|---|
Small Businesses (1-50 employees) | 25% |
Mid-Size Companies (51-500 employees) | 47% |
Enterprises (more than 500 employees) | 23% |
Comparisons
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Reviews and Ratings
(250)Attribute Ratings
- 8.4Likelihood to Renew7 ratings
- 8.5Availability14 ratings
- 8.4Performance13 ratings
- 8.5Usability54 ratings
- 9Support Rating103 ratings
- 9.1Online Training2 ratings
- 7.8In-Person Training2 ratings
- 6.7Implementation Rating4 ratings
- 8.2Configurability2 ratings
- 8.2Product Scalability14 ratings
- 8.7Ease of integration2 ratings
- 7.7Vendor pre-sale2 ratings
- 9.1Vendor post-sale2 ratings
- 8.1Bloomreach Customer Support17 ratings
Reviews
(1-25 of 87)Bloomreach Commerce Experience Cloud and CRM
- Segmentations
- Scenarios
- Metrics
- Funnels
- Reporting
- Reporting
Not so frequent user of Bloomreach.
- Customer Path.
- Online Sales Tracker.
- Online Sessions Tracker.
- Interface a bit jumbled.
- Language used is not beginner friendly.
- Load time is long.
Life would have been dificult if ....
- Journey building is intuitive
- Creating segments and dashboards
- Deriving segments from dashboards
- Bloomreach Commerce Experience Cloud is easy to use and teach
- The academy and documentation is extensive
- Please don't remove the hotkeys
- Conditional content without Jinja2 experience
- Make the content available in all initiatives
If there is a technical member in the team the team this allows Bloomreach Commerce Experience Cloud to work on templates.
Bloomreach is less suited for teams that want freedom in the coding. it is also less suited for smaller companies.
Bloomreach Commerce Experience Cloud as an end-to-end CRM and Digital Marketing tool
- Plug and play libraries
- Campaign templates
- Product recommendations
- Role/Group-based access to reports and dashboards
- Support for more third party integration
- Alerts and notifications
Great omnichannel marketing tool
- Recommendation engine
- Usability & scalability
- Marketeer friendly
- Data modification options
- Custom scripting on data
Bloomreach for the win!
- Behaviour Tracking
- Marketing Automation
- Data Consolidation
- Integration with other platforms
- Referral tables
- Dynamic content
Experience with Bloomreach Commerce Cloud.
- Scenarios
- Metrics
- Aggregates
- Possibility to use your own code.
- Templates in Tag manager run on jQuery - why in these days?
- In funnels there is no "or" option for conditions, only "and"
- More USABLE dashboards will be always welcome.
Great to speed up your business/company!
- Automatic Campaigning.
- Easy functions which provides simple duplication to other projects.
- Smooth integration of third parties.
- For some integrations there is still high technical understanding necessary.
- Better separated functions when it comes to analyses.
- Connection to other departments like Customer Care would be great. --> Providing customer information for other colleagues.
Bloomreach with endless flexibility, great customer support and limitless personalization!
- Flexibilities with Jinja syntax
- Creating creative scenarios
- Reports & Funnels
- Snippets & Templates
- Coding emails
- Customized matching attributes when add audience to Google Ads & Facebook ads
- Dynamic triggers without Jinja tags
Great tool
- Building of emails
- Scenarios
- Database
- Online guide on how to use Bloomreach
- Reports
- Trainings to be more personalized
- Blocks /creating new block
- Imports
- Trouble shooting (if something doesn't work, it's hard to figure out why and what without professional help)
Amazing CDP
- Automation scenarios
- Native integrations with the endpoints
- Real-time aspect of the database
- Not always clear case-sensitivity
- Product catalogs imports when you need to add columns
- Third-party integration possibilities vs. native solutions
Bloomreach Review
- Marketing Automation
- Personalisation
- Email Creation
- Out of the box reporting solutions
- Out of the box website overlays
- Reporting simplicity
Great
- Data collection
- Recommendations
- Deduplication
- Reporting
- Templating
- Range of supported OAuth methods
- No way of global limits for reduction of impact in case of human error
- Automations
- WebLayers
- Email
- Training
- Reporting
- Surveys
My Bloomreach Experience
- Creating Email Templates is very simple
- Creating scenarios and setting up the scenario logic is not that much complicated
- Data Imports are more accurate based on the data manager
- While Importing the offline data, sometimes the auto detection is failed to detect the csv file
- While we import with wrong mapping, even after pressing escape before the import starts, its not cancelling the import. it start running. It would be great if it stops the import
- it would be great if we receive email for successfully finished imports too
Easy to plug and play
- great slick UI
- Ease of use for third party integrations
- Very easy to test campaigns
- not able to deploy certain configurations between instances, in my experience
- not enough granularity in setting user rights in my opinion
- two step verification with images is very inconsistent to pass in my opinion
Bloomreach Commerce Experience Cloud in our everyday marketing life
- storing customer data
- segmentation
- analysis
- more user friendly use of textboxes
- better synchronized reporting of orders and revenue
- Single customer view
- Easy to use interface
- Intuitive email, pop-over build
- Reporting
- Data visualisation
- Aggregates, segmentations should be more unified so you don't need to go elsewhere
Fantastic platform!
- It is completely customisable - any report, dashboard of metric you want to build can be built within the platform. Any automation use case you want to build can be built using coding.
- Bloomreach Commerce Experience Cloud is super user friendly, so you can upskill yourself to learn the ins and outs of the platform without relying on dev teams
- All data collected on your website sent to Bloomreach Commerce Experience Cloud is actionable, whether by using coding or through using reports to do analysis.
- All of the technical improvement requests that we have raised with Bloomreach have been actioned, they are very good at actioning on recommendations from customers.
Bloomreach allows us to understand our database and adjust every single aspect of the customer journey.
- Email template visual editor
- Segmentation capabilities
- Real-time triggers
- Priority queue - would be good to prioritize certain emails over other in pre defined categories. We have frequency but this would have a deeper control.
Calendar view could be improved for business models that rely a lot on email marketing.
Yellow is the new black
- Ease of use
- Ease of implementation
- Data management
- Barebones email editor
- Large imports can be slow
Intuitive CRM platform to grow a quality user base
- Intuitive user experience.
- Good data analytics that helps decision making.
- Good price for value.
- Some features like the definition of certain elements in the data analytics require some understanding of coding.
- Does not allow two users to work simultaneously on the same scenario.
My Bloomreach Commerce Experience Cloud experience
- Split between New vs Existing shoppers
- Share of 1-time only Shoppers vs recurrent Shoppers
- Loads of very targeted segments based on browse and purchase behaviour
- Clear email marketing stats i.e. open and click rates
- It would be great to have a 'negate' button within Funnels.
- Since the SQL Report beta implementation, it'd be great to check the code used behind traditional reports i.e., if I create a report through the usual/simple report section, it'd be nice to be able to look and edit the code created by the platform.
- It'd be great to have a session/training on what causes errors in the the platform either on scenarios or reports.
The platform is less appropriate for visualization purposes when compared to tools like Tableau or Looker as those tools allow users to mix different types of data coming from different reports. Bloomreach Commerce Experience Cloud has some limitations on combining different data, so sometimes you need to have different reports even if you need them to use for one final view.
Use all your tracked data
- Custom data tracking
- Quick real-time analytics
- Omnichannel marketing automation
- Custom segmentation
- Access to model and use raw data
- Better data storing options
- Little bit pricey
- There is a lot of space for mistakes in tracking, which is hard to repair
Reach the right people with Bloomreach
- Targeting contacts
- Reporting capabilities
- Creating bespoke content/ editing options on emails, weblayers etc
- I'd like to be able to organize the nodes in scenarios to be perfectly straight.
- Being able to send emails bimonthly easily would be great.
- Don't have the help chat pop up in each tab if you have multiple open