Bloomreach Commerce Experience Cloud

Bloomreach Commerce Experience Cloud

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Top Rated
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Score 8.7 out of 100
Top Rated
Bloomreach Commerce Experience Cloud

Overview

Recent Reviews

Easy to use while complex

9 out of 10
April 22, 2022
Bloomreach Commerce Experience Cloud in our company is used for - personalized emailing, specific scenarios and newsletters - personalized …
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Love at first sight

9 out of 10
March 29, 2022
I prepare campaigns (email templates, scenarios, push notifications), analyze the data (via reports, segmentation (customer and event …
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Bloomreach review

10 out of 10
March 28, 2022
We have successfully implemented this product in the whole company, making campaign management easier and user-friendlier. The vendor …
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Good Fit for Our CMS Needs

8 out of 10
March 21, 2022
We use Bloomreach [Experience] as our global CMS system and with the help of Bloomreach [Experience] we set up our global websites.
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Awards

TrustRadius Award Top Rated 2022
TrustRadius Best of Award, Best Of Relationship 2022
TrustRadius Best of Award, Best Of Feature Set 2022

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Pricing

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What is Bloomreach Commerce Experience Cloud?

Bloomreach is a Commerce Experience Cloud, that aims to enable brands to deliver customer journeys so personalized, they feel like magic. It offers a suite of products that aim to drive true personalization and digital commerce growth, including: Discovery, offering AI-driven search and…

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttps://www.bloomreach.com/en/pricing?u…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Klaviyo is a growth marketing platform that helps deliver more personalized experiences across owned marketing channels like email, SMS, in-app notifications, and web. The vendor states brands have made more than $3.7 billion in revenue through Klaviyo in the last year alone. Klaviyo aims to make…

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Features Scorecard

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Product Details

What is Bloomreach Commerce Experience Cloud?

Bloomreach is a Commerce Experience Cloud, that aims to enable brands to deliver customer journeys so personalized, they feel like magic. It offers a suite of products that aim to drive true personalization and digital commerce growth, including: Discovery, offering AI-driven search and merchandising; Content, offering a headless CMS; and Engagement, offering a CDP and marketing automation solutions. Together, these solutions combine unified customer and product data with the speed and scale of AI-optimization, to enable revenue-driving digital commerce experiences that convert on any channel and every journey. Bloomreach serves over 850 global brands including Albertsons, Bosch, Puma, FC Bayern München, and Marks & Spencer.

Bloomreach Commerce Experience Cloud Features

  • Supported: Data Enrichment
  • Supported: Expandability
  • Supported: Multiple Devices
  • Supported: Marketing Performance Measurement
  • Supported: Predictive Modeling
  • Supported: Recommendation Engine
  • Supported: Automated Email Responses
  • Supported: Building and Personalizing Emails
  • Supported: Sending Outbound Emails
  • Supported: Manage Email Deliverability
  • Supported: Mobile Optimized
  • Supported: Landing Pages and Forms
  • Supported: Search Tracking and Optimization
  • Supported: CRM Lead Integration
  • Supported: Automated Alerts and Tasks
  • Supported: Online Behavior Tracking
  • Supported: Segmentation
  • Supported: Marketing Lead Database
  • Supported: Budgeting
  • Supported: Program Management
  • Supported: Social Ads
  • Supported: Social Sharing
  • Supported: Social Campaigns
  • Supported: Social Engagement
  • Supported: Basic Reporting
  • Supported: Revenue Analytics
  • Supported: ROI Analytics
  • Supported: Web Analytics
  • Supported: Sandbox / Test Environments
  • Supported: Customization
  • Supported: Workflow Capability
  • Supported: User, Role, and Access Management
  • Supported: Internationalization
  • Supported: Performance and Reliability
  • Supported: Data Import & Export Tools
  • Supported: Integration APIs
  • Supported: Breadth of Partner Applications
  • Supported: Omni‑Channel Orchestration
  • Supported: Web Optimization Platform
  • Supported: Product Recommendations
  • Supported: Real-Time Customer Predictions
  • Supported: Mobile Push
  • Supported: In‑app Messaging
  • Supported: Web Push
  • Supported: SMS (Text) Marketing
  • Supported: Integrations & Webhooks
  • Supported: Retargeting
  • Supported: Email Marketing

Bloomreach Commerce Experience Cloud Screenshots

Funnels super simplify targeting and in the same time give you immense powers.Retention provides fantastic insights about impact of changes in your product and impact of major marketing campaigns.Web layers with A/B testingDrag and drop campaign editorWYSIWYG Email editor & Fully customisable Email templatesCRM with 360° customer behaviour historySingle Customer View detailBloomreach Engagement dashboardAsset managerExperience managerExperience manager - banner

Bloomreach Commerce Experience Cloud Videos

Bloomreach Engagement | Transforming customer Experience Into Something Magical Bloomreach Engagement brings 1:1 commerce experiences to the hands of marketers, merchandisers, and CRM managers using unified customer data — to boost loyalty and revenue in the process.
Bloomreach Engagement | The Platform in Under Three Minutes Bloomreach Engagement brings 1:1 commerce experiences to the hands of marketers, merchandisers, and CRM managers using unified customer data — boosting loyalty and revenue in the process.
Bloomreach Discovery | Deliver Amazing Search and Merchandising Experiences Bloomreach Discovery brings a powerful combination of AI-powered site search, SEO, recommendations, and product merchandising so you can deliver the perfect results to your customers.

Bloomreach Commerce Experience Cloud Downloadables

Bloomreach Commerce Experience Cloud Integrations

Bloomreach Commerce Experience Cloud Competitors

Bloomreach Commerce Experience Cloud Customer Size Distribution

Consumers2%
Small Businesses (1-50 employees)30%
Mid-Size Companies (51-500 employees)45%
Enterprises (more than 500 employees)23%

Bloomreach Commerce Experience Cloud Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo
Supported CountriesUS, UK, EMEA, DACH, CIS, CEE
Supported LanguagesEnglish, German, Russian, Dutch, Slovak

Comparisons

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Frequently Asked Questions

What is Bloomreach Commerce Experience Cloud's best feature?

Reviewers rate Usability highest, with a score of 8.7.

Who uses Bloomreach Commerce Experience Cloud?

The most common users of Bloomreach Commerce Experience Cloud are from Mid-sized Companies (51-1,000 employees) and the Marketing & Advertising industry.

Reviews and Ratings

 (110)

Ratings

Reviews

(1-25 of 72)
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May 06, 2022

Good experience

Score 9 out of 10
Vetted Review
Verified User
Review Source
  • User interface is very easy
  • Training course is effective
  • Chat support is very speedy and useful
  • Customization e.g. SQL
  • If we could confirm who to send an email to at each step in the journey that would be great We need to confirm if the condition works right.
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • Simple a/b testing
  • Email scenarios
  • Recommendation feature
  • Developing mobile experiments is quite complicated on the platform currently. Lots of time is wasted jumping from desktop to mobile.
  • The system in general could be more user-friendly. A regular user needs to learn quite a lot in order to get the most out of the system.
  • Better Single Page Application compatibility
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Having customization on components.
  • Content Management handles well.
  • Having an API to use for automation scripts.
  • Bloomreach Commerce Experience Cloud experiences manager glitches where it renders itself within its own frame (similar to inception).
  • Having built-in functionality for document content, document type, & component migration to other channels/environments would add to an easier experience.
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • easy to use user interface
  • dashboard can be built up by any report, metric, measure
  • AB testing is very simple
  • base segmentation is only a few clicks
  • campaign tracking is practical with the unique ID from the URL
  • creation of some metric is complicated
  • folder structure sometimes confusing
  • charts are not really customizable
March 29, 2022

Love at first sight

Score 9 out of 10
Vetted Review
Verified User
Review Source
  • user friendly interface
  • many helpful features
  • statement logic (AND, OR, negations, brackets) - these little things make a huge difference
  • sometimes I have 2 "panels" with attributes, but only one of them is working. However, this seems to be a problem on my side as none of the colleagues have this issue. Still have not figured it out what might cause this problem.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • synonym relationships
  • "customers also bought" suggestions
  • "boosting" product on various search terms
  • Added merchandising opportunities for related items
  • If rules could be set on the user level and not globally
  • We have custom pricing for our customers, its tough because Bloomreach likes to have 1 price per SKU and we don't have that in our business
  • With all the options in the Admin Center, I get lost sometimes. Maybe sort out a way to group tools so its less intimidating
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • Providing a robust API for Search & Merchandising
  • The user experience or developer experience in dealing with the Experience Manager could be a little bit better. The app is slow or non-responsive at times.
  • The Experience Manager UI including the Content tab could be a bit more intuitive
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Good structure for international content
  • Inclusion of videos and other assets is quite handy
  • Automated translation process connectivity is good
  • Navigation structure is a bit complicated especially when you are new in this software
March 03, 2022

Bloomreach

Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Creating Email Templates with visual builder.
  • Previewing the email and the feature of testing all the previews on different devices and apps.
  • Online support is awesome!
  • In catalog items, list search functionality has some glitches, so many times it won't work correctly.
  • HTML Editor can be more coder friendly.
Score 8 out of 10
Vetted Review
Reseller
Review Source
  • Multi-channel comms via email, sms, push, web page updates
  • Support from tech staff from 8-4
  • Allocated Consultants for more complex requirements
  • Reporting feature allows users to obtain detailed insights on campaigns
  • Data definitions can be set to support the reporting and campaigns
  • See details of each customers profile and history of campaigns sent and clicked on
  • Survey tool should allow browse and upload functionality for banners and logos and color palette for submit buttons
  • The survey tool should allow customers to be directed to specific questions based on each answer (skip logic)
  • Dynamic content process for email is too complex
  • No ability to update graph colours to client brand
  • Push notification previews shows words cutting off mid-way
  • Need to come up with a better way to support resellers with client questions/issues
Dominik Pribyla | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller
Review Source
  • Comprehensive marketing automation toolkit
  • Data collection possibilities are vast, but easily manageable
  • Almost limitless tracking options through JS or API
  • Can be overwhelming for inexperienced users. There is little content regarding user onboarding in the app.
  • There are always multiple ways to do one thing. This means you need knowledge to know which way is the best.
  • Catalog imports sometimes lag and their speed could be improved.
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • It gives a manageable oversight of content and what it will look like once published
  • It offers a lot of flexibility in connecting with other systems
  • Though highly flexible it does mean the system can be (overly) complicated at times, but this can usually be overcome by good documentation
  • It could use a good form solution that is easy to integrate and safe to use with GDPR rules in mind without having an impact on deployments of new versions