Bloomreach Commerce Experience Cloud

Bloomreach Commerce Experience Cloud

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Top Rated
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Score 8.7 out of 100
Top Rated
Bloomreach Commerce Experience Cloud

Overview

Recent Reviews

Easy to use while complex

9 out of 10
April 22, 2022
Bloomreach Commerce Experience Cloud in our company is used for - personalized emailing, specific scenarios and newsletters - personalized …
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Love at first sight

9 out of 10
March 29, 2022
I prepare campaigns (email templates, scenarios, push notifications), analyze the data (via reports, segmentation (customer and event …
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Bloomreach review

10 out of 10
March 28, 2022
We have successfully implemented this product in the whole company, making campaign management easier and user-friendlier. The vendor …
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Good Fit for Our CMS Needs

8 out of 10
March 21, 2022
We use Bloomreach [Experience] as our global CMS system and with the help of Bloomreach [Experience] we set up our global websites.
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Awards

TrustRadius Award Top Rated 2022
TrustRadius Best of Award, Best Of Relationship 2022
TrustRadius Best of Award, Best Of Feature Set 2022

Reviewer Pros & Cons

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Video Reviews

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Pricing

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What is Bloomreach Commerce Experience Cloud?

Bloomreach is a Commerce Experience Cloud, that aims to enable brands to deliver customer journeys so personalized, they feel like magic. It offers a suite of products that aim to drive true personalization and digital commerce growth, including: Discovery, offering AI-driven search and…

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttps://www.bloomreach.com/en/pricing?u…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Features Scorecard

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Product Details

What is Bloomreach Commerce Experience Cloud?

Bloomreach is a Commerce Experience Cloud, that aims to enable brands to deliver customer journeys so personalized, they feel like magic. It offers a suite of products that aim to drive true personalization and digital commerce growth, including: Discovery, offering AI-driven search and merchandising; Content, offering a headless CMS; and Engagement, offering a CDP and marketing automation solutions. Together, these solutions combine unified customer and product data with the speed and scale of AI-optimization, to enable revenue-driving digital commerce experiences that convert on any channel and every journey. Bloomreach serves over 850 global brands including Albertsons, Bosch, Puma, FC Bayern München, and Marks & Spencer.

Bloomreach Commerce Experience Cloud Features

  • Supported: Data Enrichment
  • Supported: Expandability
  • Supported: Multiple Devices
  • Supported: Marketing Performance Measurement
  • Supported: Predictive Modeling
  • Supported: Recommendation Engine
  • Supported: Automated Email Responses
  • Supported: Building and Personalizing Emails
  • Supported: Sending Outbound Emails
  • Supported: Manage Email Deliverability
  • Supported: Mobile Optimized
  • Supported: Landing Pages and Forms
  • Supported: Search Tracking and Optimization
  • Supported: CRM Lead Integration
  • Supported: Automated Alerts and Tasks
  • Supported: Online Behavior Tracking
  • Supported: Segmentation
  • Supported: Marketing Lead Database
  • Supported: Budgeting
  • Supported: Program Management
  • Supported: Social Ads
  • Supported: Social Sharing
  • Supported: Social Campaigns
  • Supported: Social Engagement
  • Supported: Basic Reporting
  • Supported: Revenue Analytics
  • Supported: ROI Analytics
  • Supported: Web Analytics
  • Supported: Sandbox / Test Environments
  • Supported: Customization
  • Supported: Workflow Capability
  • Supported: User, Role, and Access Management
  • Supported: Internationalization
  • Supported: Performance and Reliability
  • Supported: Data Import & Export Tools
  • Supported: Integration APIs
  • Supported: Breadth of Partner Applications
  • Supported: Omni‑Channel Orchestration
  • Supported: Web Optimization Platform
  • Supported: Product Recommendations
  • Supported: Real-Time Customer Predictions
  • Supported: Mobile Push
  • Supported: In‑app Messaging
  • Supported: Web Push
  • Supported: SMS (Text) Marketing
  • Supported: Integrations & Webhooks
  • Supported: Retargeting
  • Supported: Email Marketing

Bloomreach Commerce Experience Cloud Screenshots

Funnels super simplify targeting and in the same time give you immense powers.Retention provides fantastic insights about impact of changes in your product and impact of major marketing campaigns.Web layers with A/B testingDrag and drop campaign editorWYSIWYG Email editor & Fully customisable Email templatesCRM with 360° customer behaviour historySingle Customer View detailBloomreach Engagement dashboardAsset managerExperience managerExperience manager - banner

Bloomreach Commerce Experience Cloud Videos

Bloomreach Engagement | Transforming customer Experience Into Something Magical Bloomreach Engagement brings 1:1 commerce experiences to the hands of marketers, merchandisers, and CRM managers using unified customer data — to boost loyalty and revenue in the process.
Bloomreach Engagement | The Platform in Under Three Minutes Bloomreach Engagement brings 1:1 commerce experiences to the hands of marketers, merchandisers, and CRM managers using unified customer data — boosting loyalty and revenue in the process.
Bloomreach Discovery | Deliver Amazing Search and Merchandising Experiences Bloomreach Discovery brings a powerful combination of AI-powered site search, SEO, recommendations, and product merchandising so you can deliver the perfect results to your customers.

Bloomreach Commerce Experience Cloud Downloadables

Bloomreach Commerce Experience Cloud Integrations

Bloomreach Commerce Experience Cloud Competitors

Bloomreach Commerce Experience Cloud Customer Size Distribution

Consumers2%
Small Businesses (1-50 employees)30%
Mid-Size Companies (51-500 employees)45%
Enterprises (more than 500 employees)23%

Bloomreach Commerce Experience Cloud Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo
Supported CountriesUS, UK, EMEA, DACH, CIS, CEE
Supported LanguagesEnglish, German, Russian, Dutch, Slovak

Comparisons

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Frequently Asked Questions

What is Bloomreach Commerce Experience Cloud's best feature?

Reviewers rate Usability highest, with a score of 8.7.

Who uses Bloomreach Commerce Experience Cloud?

The most common users of Bloomreach Commerce Experience Cloud are from Mid-sized Companies (51-1,000 employees) and the Marketing & Advertising industry.

Reviews and Ratings

 (110)

Ratings

Reviews

(1-25 of 51)
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Score 7 out of 10
Vetted Review
Verified User
Review Source
We got the chance to take part in two pieces of training where we could learn a lot about the product, and the staff was really helpful during both occasions. And since then it is easy to get some answers if we had any problems or need troubleshooting with any parts of the software. I would also highlight the detailed documentation which is really useful.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Our experience with technical support has been great. Business support could be improved though. There are missed opportunities in helping the Bloomreach customer move forward on taking the next step of the implementation. Answering questions is always correct, but we would be happy to have a more proactive approach.
March 28, 2022

Bloomreach review

Score 10 out of 10
Vetted Review
Verified User
Review Source
The documentation. It's poorly written, assumes too much prior knowledge, and doesn't have enough step-step examples. The CMS is not responsive, it will not scale well when the browser window is resized. Lack of user feedback when a CMS error occurs. The learning curve can be steep and needs to be kept up, but with great flexibility comes great complexity (sometimes underwater, but sometimes in implementation)
Score 10 out of 10
Vetted Review
Verified User
Review Source
I've attended multiple virtual training sessions with Bloomreach support and I was very impressed. Short of taking two months to learn our business, the Support operator was able to give valuable and relevant information during the training. The broader topics he focused on gave us the tools and stable foundation to properly use the Bloomreach tool and all of the options within it. Doing live-scenarios with our actual searches was the most beneficial to me.
Martin Neumahr | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
The support team? True professionals. They are helping us with our hot topics/hot troubles or with non-documented things we just made up. Big applause for their patience and their knowledge. They helped us with so many things that I can't even count. Thanks to everyone from the Bloomreach support team, you deserve a medal.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We get support but it's been pretty slow. We were facing some issues with iOS app integration and it's taken us way to long to get a meeting between our iOS lead and Bloomreach support to understand how to make it work. Otherwise pretty good.
Score 8 out of 10
Vetted Review
Reseller
Review Source
Support staff sometimes have contradictory responses to the same problem and on some occasions, it can take a while to get a response back. Some are clearly more knowledgeable than others
Dominik Pribyla | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller
Review Source
People in customer support are always helpful and can offer solutions almost always promptly. Although there are always some cases where your problem is more complicated, or it is a general issue concerning more clients. It is also great to see that the suggestions we communicate with support are actually forwarded to product development and, in many cases, launched as features and fixes.