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Bloomreach Commerce Experience Cloud

Bloomreach Commerce Experience Cloud

Overview

What is Bloomreach Commerce Experience Cloud?

Bloomreach personalizes the e-commerce experience. Its data engine unifies real-time customer and product data so businesses understand what customers really want. By connecting that understanding to every channel, the e-commerce experience becomes limitless — reflecting a changing customer as they…

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Recent Reviews

Great tool

8 out of 10
February 12, 2024
Incentivized
We use it to send out emails to our customers. to evaluate and analyze the customer base. We use it for questionaries. We also use …
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Bloomreach Review

7 out of 10
February 12, 2024
Incentivized
We use Bloomreach for its customer data analytics, marketing automation, A/B testing, and personalisation tool. The tool allows us to …
Continue reading
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 27 features
  • A/B testing (48)
    7.8
    78%
  • API (72)
    7.8
    78%
  • Email deliverability reporting (49)
    7.7
    77%
  • Dashboards (50)
    7.5
    75%

Reviewer Pros & Cons

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Pricing

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What is Bloomreach Commerce Experience Cloud?

Bloomreach personalizes the e-commerce experience. Its data engine unifies real-time customer and product data so businesses understand what customers really want. By connecting that understanding to every channel, the e-commerce experience becomes limitless…

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttps://www.bloomreach.com/en/pricing?u…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

Tour of Bloomreach Discovery

app.getreprise.com

Tour of Bloomreach Engagement

app.getreprise.com
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

7.5
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

7.4
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

7.1
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

7.2
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

7.4
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

7.6
Avg 7.6
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Product Details

What is Bloomreach Commerce Experience Cloud?

Bloomreach personalizes the e-commerce experience. Its data engine unifies real-time customer and product data so businesses understand what customers really want. By connecting that understanding to every channel, the e-commerce experience becomes limitless — reflecting a changing customer as they shop. Amplified by the speed and scale of Loomi, Bloomreach's AI for e-commerce, this creates endless new paths to purchase. Bloomreach products include: Engagement, a marketing automation platform; Discovery, an e-commerce search solution; Content, a headless CMS; and Clarity, AI-powered conversational shopping. The company has multiple AI patents and serves global brands that include Williams-Sonoma, Bosch, Puma, and Marks & Spencer.

Bloomreach Commerce Experience Cloud Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Calendaring
  • Supported: Event/webinar marketing

Social Media Marketing Features

  • Supported: Social sharing and campaigns
  • Supported: Social profile integration

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Microsoft Dynamics CRM
  • Supported: Integration with SugarCRM
  • Supported: Third-party software integrations

Bloomreach Commerce Experience Cloud Screenshots

Screenshot of Funnels that simplify targeting.Screenshot of Retention provides insights about impact of changes in a product and the impact of major marketing campaigns.Screenshot of Web layers with A/B testingScreenshot of Drag and drop campaign editorScreenshot of WYSIWYG Email editor & Fully customisable Email templatesScreenshot of CRM with 360° customer behaviour historyScreenshot of Single Customer View detailScreenshot of Bloomreach Engagement dashboardScreenshot of Asset managerScreenshot of Experience managerScreenshot of Experience manager - banner

Bloomreach Commerce Experience Cloud Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo
Supported CountriesUS, UK, EMEA, DACH, CIS, CEE
Supported LanguagesBengali, Bulgarian, Czech, Danish, German, Greek, Estonian, Finnish, French, Irish, Croatian, Hungarian, Italian, Japanese, Korean, Latvian, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Albanian, Serbian, Swedish, Turkish, Ukrainian, Chinese (Simplified), Maltese

Frequently Asked Questions

Adobe Marketing Cloud, Emarsys, and Tealium Customer Data Hub are common alternatives for Bloomreach Commerce Experience Cloud.

Reviewers rate Lead nurturing automation and Triggered drip sequences highest, with a score of 8.1.

The most common users of Bloomreach Commerce Experience Cloud are from Mid-sized Companies (51-1,000 employees).

Bloomreach Commerce Experience Cloud Customer Size Distribution

Consumers5%
Small Businesses (1-50 employees)25%
Mid-Size Companies (51-500 employees)47%
Enterprises (more than 500 employees)23%
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Comparisons

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Reviews and Ratings

(252)

Attribute Ratings

Reviews

(1-2 of 2)
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Score 10 out of 10
Vetted Review
Verified User
Offers fantastic depth within the product and flexibility for campaign set up and analysis. The tool is extremely easy to use in comparison to various other tools that I’ve tried. It replaces restrictive CRM platforms, being more flexible. Up to this point, we have been able to reduce the manual work, significantly. It is dramatically easier to deploy multiple customized campaigns over different territories, allowing our team to focus on more creative tasks. Due to the speed in which we deploy, we now have more flexibility, especially when dealing with our competitors. Testing is now something that we can have running all the time rather than going through a process that takes a long time.
  • The integration was incredibly rapid and the support given by the team was highly appreciated. They made sure that we would be able to extract every benefit from the tool.
  • Great for the deployment of multiple campaigns over various territories, simultaneously.
  • Easy to use and allows freedom from involving the IT department.
  • Extremely flexible.
  • Banners - i.e., Countdown, First/Next Visit, etc.
  • Personalization of product recommendations.
  • At first it was an unknown tool in the UK market but now has an increasing number of users. I have no doubt that the platform will soon dominate the market.
A well thought out tool for e-commerce. I highly recommend it!
  • Fast deployment of campaigns.
  • No IT needed after integration.
  • The ability to test call to action.
Email & Online Marketing (7)
91.42857142857142%
9.1
WYSIWYG email editor
90%
9.0
Dynamic content
80%
8.0
Ability to test dynamic content
100%
10.0
A/B testing
90%
9.0
Email deliverability reporting
100%
10.0
List management
90%
9.0
Triggered drip sequences
90%
9.0
Lead Management (3)
90%
9.0
Lead nurturing automation
90%
9.0
Lead scoring and grading
80%
8.0
Data quality management
100%
10.0
Campaign Management (1)
100%
10.0
Calendaring
100%
10.0
Social Media Marketing (1)
90%
9.0
Social sharing and campaigns
90%
9.0
Reporting & Analytics (3)
100%
10.0
Dashboards
100%
10.0
Standard reports
100%
10.0
Custom reports
100%
10.0
Platform & Infrastructure (3)
93.33333333333334%
9.3
API
90%
9.0
Role-based workflow & approvals
90%
9.0
Customizability
100%
10.0
100,000 to 250,000
Both
Michal Farkaš | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
The interface is user-friendly, intuitive navigation, drag and drop system, real-time data, advanced analysis options, segmentation and A/B testing. Needless to say, we are playing with a lot of incredible capabilities at this point. We are deploying highly personalized campaigns to our customers [and they] are responding very well. Weblayers and messaging via email and SMS are hitting their marks. With messaging and emails we are able to reach our targets at the time that they are most likely to open and read. Bloomreach CDP also integrated AI-based recommendations and predictions based on previously purchased products. We really enjoy the AI capabilities!
  • Basic tracking was integrated in just a few short days, and full integration took us about a month...it was really fast.
  • The majority of Bloomreach CDP’s features are very intuitive and can start with campaigns, reporting, analyses, etc. just after integration to the website.
  • Bloomreach offers great support that can solve any tricky questions in a very quick manner.
  • The tool has every major feature that allow for creative, modern and successful campaigns, and it’s super easy to use.
  • Bloomreach CDP is always evolving, which creates new possibilities.
  • In the past, detailed documentation was missing, especially in a larger CRM. Currently, it isn’t an issue as the team has constantly worked to improve any area that can be viewed as a weakness.
I rate Bloomreach CDP very high, that includes the team of experts along with the experience cloud. I always suggest it to others in the e-commerce industry.
  • With AI, we have an intelligent way of increasing revenue.
  • We have experienced a high percentage of uplift since implementing Bloomreach CDP as out marketing automation tool.
  • Our conversion numbers are significantly higher than before Bloomreach CDP.
  • Seeing everything in real-time allows us to make super intelligent business decisions.
  • Bloomreach CDP is built around ROI.
Email & Online Marketing (8)
92.5%
9.3
WYSIWYG email editor
90%
9.0
Dynamic content
90%
9.0
Ability to test dynamic content
90%
9.0
A/B testing
100%
10.0
Mobile optimization
100%
10.0
Email deliverability reporting
90%
9.0
List management
80%
8.0
Triggered drip sequences
100%
10.0
Lead Management (3)
96.66666666666666%
9.7
Lead nurturing automation
90%
9.0
Lead scoring and grading
100%
10.0
Data quality management
100%
10.0
Campaign Management (2)
95%
9.5
Calendaring
100%
10.0
Event/webinar marketing
90%
9.0
Social Media Marketing (1)
90%
9.0
Social sharing and campaigns
90%
9.0
Reporting & Analytics (3)
93.33333333333334%
9.3
Dashboards
90%
9.0
Standard reports
90%
9.0
Custom reports
100%
10.0
Platform & Infrastructure (3)
96.66666666666666%
9.7
API
90%
9.0
Role-based workflow & approvals
100%
10.0
Customizability
100%
10.0
250,000 to 1 million
Both
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