1. Home
  2. Customer Data Platforms (CDP)
  3. Exponea Reviews

Exponea Reviews

35 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Do you work for this company? Learn how we help vendors

Learn more
Show Filters
Learn more

Overall Rating

Reviewer's Company Size

Last Updated

By Topic

Industry

Department

Experience

Job Type

Role

Filtered By:

Reviews (1-6 of 6)

Companies can't remove reviews or game the system. Here's why.
April 02, 2021

Automating customer data insights in a cookie-less world

Megha Sahu | TrustRadius Reviewer
Megha Sahu
Score 9 out of 10
Vetted Review
Verified User
Review Source

Support Rating

9
The entire team is always one knock away and support at its best. Not only the business consultants but also the live chat team is very friendly and was helpful. They ensure that the user is not stuck at any process.
Read Megha Sahu's full review
March 27, 2021

Truly versatile platform with a lot of cool features

Artur Sagandykov | TrustRadius Reviewer
Artur Sagandykov
Score 10 out of 10
Vetted Review
Verified User
Review Source

Support Rating

10
i love their support as they are very friendly and very helpful in either product discovery or bug fixing or finding the workaround or anything else. Of course it is way better to get dedicated tech consulting especially at the early stages when you integrate the platform as it may be tricky in terms of integrating SDK Exponea for web tracking and iOS.
However, even first-line support can cover up like 80% of the issues. Their documentation is precise and easy to read, albeit sometimes it could be way better off if it contained more examples.
Read Artur Sagandykov's full review
April 08, 2021

Exponea CDXP - Customer Data & Experience Platform

Anonymous | TrustRadius Reviewer
Verified User
Score 10 out of 10
Vetted Review
Verified User
Review Source

Support Rating

10
Exponea has some of the best support we have seen. There is a live chat that seems to always be online and has a very quick response time. We also have additional support through experience managers that offer advanced support and continuous updates.
Read this authenticated review
April 06, 2021

Intuitive tool that covers most of your CRM needs

Anonymous | TrustRadius Reviewer
Verified User
Score 9 out of 10
Vetted Review
Verified User
Review Source

Support Rating

9
They worked pretty well when I asked about a something that I needed to track. Some of the tech team members have more technical knowledge of other marketing tools which comes in handy when you're trying to connect exponea with other tools. Overall I'm satisfied with the support level and the cooperation.
Read this authenticated review
March 25, 2021

Exponea is an outstanding marketing automation platform and offers greats service

Anonymous | TrustRadius Reviewer
Verified User
Score 8 out of 10
Vetted Review
Verified User
Review Source

Support Rating

10
First of all, there is a live support chat that typically replies within minutes and is always willing to help with any issue that may arise. Besides, we have a dedicated account manager and a customer success manager with whom we have a weekly meeting to discuss how our projects with Exponea are going. These contact persons work in a very structured way and always know what is going on and what can be improved.
Read this authenticated review

Exponea Scorecard Summary

Likelihood to Recommend (35)
8.4
Likelihood to Renew (1)
9.1
Usability (6)
8.3
Support Rating (6)
8.8
Implementation Rating (1)
9.1

What is Exponea?

Exponea, a Bloomreach company, is a Customer Data & Experience Platform with built-in marketing automation capabilities able to collect, analyze, and activate customer data in real-time.


The vendor says Exponea stands apart from other CDPs on 4 major points.

1. True Real-Time Data Across the Whole Platform
Data is tracked in real-time. This means that the moment the data is captured and stored in the unified single customer view, the whole platform immediately considers this data.

2. CDP with Built-in Marketing Automation Capabilities
The additional layers of marketing automation capabilities built on the top of the CDP are able to access, enrich and exchange the unified customer data across the whole platform, to ensure consistent and relevant omni-channel communication.

3. Live Predictive Model
Unified customer view is enriched of predictive data using a live predictive model. The model captures changes in the probability, and updates the data in the customer profile in real-time.

4. Integrated Consent Management
An integrated consent management feature helps users comply with the GDPR and CCPA requirements by managing subscription policies, and tracking changes to customer consents, directly within the unified single customer view.
Categories:  Ecommerce Personalization,  Marketing Automation,  Customer Data

Exponea Features

Additional Features
Has featureData Enrichment
Has featureExpandability
Has featureMultiple Devices
Has featureMarketing Performance Measurement
Has featurePredictive Modeling
Has featureRecommendation Engine
Has featureAutomated Email Responses
Has featureBuilding and Personalizing Emails
Has featureSending Outbound Emails
Has featureManage Email Deliverability
Has featureMobile Optimized
Has featureLanding Pages and Forms
Has featureSearch Tracking and Optimization
Has featureCRM Lead Integration
Has featureAutomated Alerts and Tasks
Has featureOnline Behavior Tracking
Has featureSegmentation
Has featureMarketing Lead Database
Has featureBudgeting
Has featureProgram Management
Has featureSocial Ads
Has featureSocial Sharing
Has featureSocial Campaigns
Has featureSocial Engagement
Has featureBasic Reporting
Has featureRevenue Analytics
Has featureROI Analytics
Has featureWeb Analytics
Has featureSandbox / Test Environments
Has featureCustomization
Has featureWorkflow Capability
Has featureUser, Role, and Access Management
Has featureInternationalization
Has featurePerformance and Reliability
Has featureData Import & Export Tools
Has featureIntegration APIs
Has featureBreadth of Partner Applications
Has featureOmni‑Channel Orchestration
Has featureWeb Optimization Platform
Has featureProduct Recommendations
Has featureReal-Time Customer Predictions
Has featureMobile Push
Has featureIn‑app Messaging
Has featureWeb Push
Has featureSMS (Text) Marketing
Has featureIntegrations & Webhooks
Has featureRetargeting
Has featureEmail Marketing

Exponea Screenshots

Exponea Videos (2)

Exponea Downloadables

Exponea Integrations

Mailchimp, Shopify, Facebook for Business, Slack, PostgreSQL, MySQL, Zapier, BigQuery, Facebook Ads, Amazon Alexa

Exponea Competitors

Exponea Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Required
EditionPricing DetailsTerms
CDPCDP+AISingle Customer View, Real-Time Analytics, Advanced Segmentation, Predictive Insights, Retargeting Audiences, Integrations
CampaignsCDP+AI+MASingle Customer View, Real-Time Analytics, Omni-Channel Execution, Behavioral Triggering, Advanced Personalization, Predictive Campaigns
CDXPCDP+AI+MA+CROSingle Customer View, Real-Time Analytics, Omni-Channel Execution, Web Optimization, Multivariate Testing, Artificial Intelligence

Exponea pricing is quote-based.

Exponea Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
36%
Mid-Size Companies (51-500 employees)
48%
Enterprises (> 500 employees)
16%

Exponea Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
FAQ/Knowledgebase
Video Tutorials / Webinar
Forum/Community

Exponea Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No
Supported Countries:US, UK, EMEA, CIS, CEE
Supported Languages: English, German, Russian

Frequently Asked Questions

What is Exponea's best feature?

Reviewers rate Support Rating highest, with a score of 8.8.

Who uses Exponea?

The most common users of Exponea are Small Businesses from the Marketing & Advertising industry.