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BlueJeans Meetings (discontinued)

BlueJeans Meetings (discontinued)

Overview

What is BlueJeans Meetings (discontinued)?

The BlueJeans Meetings platform supported video, audio and web conferencing with the collaboration tools, as a cloud service that connects desktops, mobile devices and room systems in one video meeting. It was acquired in 2020 by Verizon and discontinued in…

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Recent Reviews

BlueJeans Meetings

6 out of 10
February 02, 2024
Incentivized
BlueJeans Meetings is used for virtual meetings in my organisation in the client environment. It is used by outsourced companies to …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 17 features
  • High quality audio (559)
    8.9
    89%
  • High quality video (537)
    8.5
    85%
  • Desktop sharing (530)
    8.5
    85%
  • Meeting initiation (509)
    8.2
    82%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

2 videos

BlueJeans Meetings Review: Business Professional Uses BlueJeans Meetings To Host Meetings Reliably
02:08
BlueJeans Meetings Review: Works To Create Meetings Easily In Collaborative Environment
03:07
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Pricing

View all pricing

BlueJeans Basic

$0

Cloud
per user

Bluejeans Standard

$9.99

Cloud
per host/per month

Bluejeans Pro

$13.99

Cloud
perhost/per month

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://store.bluejeans.com

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

8.4
Avg 8.0

Screen Sharing

Features related to remote screen sharing capabilities.

8.3
Avg 7.9

Online Meetings / Events

Features related to hosting and attending meetings and events online.

8.2
Avg 8.2

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

8.4
Avg 8.4

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

8.3
Avg 8.3
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Product Details

What is BlueJeans Meetings (discontinued)?

The BlueJeans Meetings platform supported video, audio and web conferencing with the collaboration tools, as a cloud service that connects desktops, mobile devices and room systems in one video meeting. It was acquired in 2020 by Verizon and discontinued in the sunsetting of the BlueJeans product line by Verizon, in 2023.

BlueJeans Meetings (discontinued) Features

Performance & Compatibility of Online Events Software Features

  • Supported: High quality audio
  • Supported: High quality video
  • Supported: Low bandwidth requirements
  • Supported: Chrome compatible
  • Supported: Firefox compatible
  • Supported: Safari compatible
  • Supported: Available for Linux
  • Supported: Available for OS X
  • Supported: Available for Windows
  • Supported: Mobile support

Screen Sharing Features

  • Supported: Desktop sharing
  • Supported: Document/File sharing
  • Supported: Application sharing
  • Supported: Whiteboards

Online Meetings / Events Features

  • Supported: Scheduling
  • Supported: Calendar integration
  • Supported: Meeting initiation
  • Supported: End meetings
  • Supported: Integrates with social media
  • Supported: Record meetings / events
  • Supported: Dial-in attendance
  • Supported: Mute
  • Supported: Slideshows
  • Supported: Media
  • Supported: International calling
  • Supported: Multiple webcam streams

Online Events Collaboration Features

  • Supported: Live chat
  • Supported: Audience polling
  • Supported: Q&A

Online Events Security Features

  • Supported: Participant roles & permissions
  • Supported: Confidential attendee list

BlueJeans Meetings (discontinued) Screenshots

Screenshot of BlueJeans MeetingsScreenshot of BlueJeans Smart MeetingsScreenshot of BlueJeans Collab Board

BlueJeans Meetings (discontinued) Videos

Unlimited Meetings. No Time Limits. No Credit Card Required.
Welcome to BlueJeans Meetings
How to use BlueJeans Collab Board to improve collaboration and drive productivity.

BlueJeans Meetings (discontinued) Competitors

BlueJeans Meetings (discontinued) Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal
Supported LanguagesEnglish, Spanish, German, French, Portuguese

Frequently Asked Questions

The BlueJeans Meetings platform supported video, audio and web conferencing with the collaboration tools, as a cloud service that connects desktops, mobile devices and room systems in one video meeting. It was acquired in 2020 by Verizon and discontinued in the sunsetting of the BlueJeans product line by Verizon, in 2023.

BlueJeans Meetings (discontinued) starts at $0.

Zoom, Microsoft Teams, and Webex Meetings are common alternatives for BlueJeans Meetings (discontinued).

Reviewers rate High quality audio highest, with a score of 8.9.

The most common users of BlueJeans Meetings (discontinued) are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(1055)

Attribute Ratings

Reviews

(151-175 of 568)
Companies can't remove reviews or game the system. Here's why
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Since the pandemic hit our country, we needed to find a good solution to move our educational courses online. We decided to use BlueJeans as a good option to deliver our courses online. After a few weeks of testing, we were convinced that this is a great and reliable tool for us to use. We received great praise from our team, our instructors, and our students. about the tool. We highly recommend BlueJeans.
  • Reliable
  • Good quality video
  • Good quality sounds
  • Small recording storage
  • No option to share recording with a password.
  • Slow admin pannel
BlueJeans is very easy to use for new users. UX is very good. It's less appropriate if you have many lectures recorded and what to share these recorded videos to many other people. There is no way how to limit video viewers (like password protect).
August 30, 2020

BlueJeans Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
BlueJeans is used in our company for multiple purposes. We have been using it to connect with employees between our head office and branch office, to have discussions with our stakeholders including banks and consultants, and also for conducting meetings of our Board of Directors.

During COVID and the restrictions that followed, it was not possible to have physical meetings. Also, as there were restrictions on travel, we needed an efficient digital tool to connect our teams based in two different cities in two of our offices. BlueJeans has helped to overcome these limitations and we have been effectively conducting team meetings as well as board meetings on this platform with equal ease as a physical meeting.
  • BlueJeans supports multiple platforms such as mobile phones, tablets, and PCs providing convenience to its users to select the instrument of their choice.
  • The sound quality in BlueJeans is crystal clear and natural due to Dolby Voice.
  • Smart meetings highlights is a very unique feature provided by BlueJeans where participants can highlight specific moments in meetings.
  • Security features provided such as meetings encryption, screen share control, participants' meeting code, etc.
  • The meeting invite sent to participants displays the meeting code as well as participant code in the link, which ideally should not be displayed but encrypted.
  • There have been instances when the BlueJeans application has frozen and it would have had to be restarted and such a situation is embarrassing when it is the moderator's application. This needs to be corrected by improving reliability.
  • When there are multiple users attending the meeting from the same room and their speakers are on, there is an issue of echo.
BlueJeans, being a paid only application, is better suited for mid-sized and large companies but may not be appropriate for small enterprises or for informal meetings. In other words, it would be best suited to have a meeting of the Board of Directors or your team meetings but may not be suitable to have an informal chat with your friends and family.
August 28, 2020

My everyday experience

Score 9 out of 10
Vetted Review
Verified User
Incentivized
I work at the University of Valley of Guatemala, and we currently use BlueJeans as our only video conference platform. We use it for directors, for e-learning courses, for talks and webinars, and for Facebook broadcast. Basically the whole organization, teachers and students and directors, are using BlueJeans as an alternative option for other others platforms like Skype or WebEx. We like that we can record the session and also that BlueJeans is really easy to use and can be installed on many devices. We can also use it with the conference codec we have without the need of purchasing an additional plugin. I have been able to try some other platforms like Zoom but I found BlueJeans the best cost effective solution for us.
  • Easy to use and install on many devices and very intuitive. The GUI app is very friendly and you only have just the right amount of options you need to make the conference work: share screen, chat, control over your camera and mic. For the users, this is great since you don't have to spend a lot of time teaching them how to use BlueJeans.
  • The compatibility with the videoconference codecs we have (Polycom, LifeSize, etc). There's no need for extra plug-ins. You just dial to the BlueJeans IP address and enter the meeting ID and passcode, and you're done.
  • The recording option is excellent for the unlimited storage on the cloud and the option to locally download the recordings.
  • The app 2.0 has some missing options, like the option to directly send an invite by entering the email address to add new people, and some problems, like a black screen for certain users. We understand that this is a new version and might have some bugs, but we hope you can fix it soon.
  • It needs the ability for a moderator to share content like videos or record without the need of a BlueJeans user login.
  • Some users are able to share videos with sound and some users are not. I guess that depends on the PC sound settings, but it would be nice to have a brief guide on how to share videos with sound.
BlueJeans is well suited for all type of users, especially if they are not tech savvy. The interface is good—you have only the options and controls you need. It is friendly and is cost effective. It's really hard to find a place where you cannot use it. Tech support is good. For large webinars, you need to buy BlueJeans for webinar.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Current use cases for BlueJeans include conference calls, simple collaborative meetings, and interviews. Multiple departments across campus make use of the service and choose it for its reliability and ease of usefulness. Most recently, the College of Business used BlueJeans to host a multi-institutional competition. Most of the time, BlueJeans is used as an alternative to Zoom, with the ease of creating meetings with no moderator and auto-recording features.
  • Meeting scheduling with various advanced options.
  • Bandwidth prioritizing for low connection speeds.
  • Ease of use. Friendly interface.
  • Good customer service. I have made a few calls, and a solution is always presented.
  • Mass meeting scheduler would be nice, with certain advanced features being set as a default.
  • Advanced recording features shared screen options. Export options that match in the in-app video viewing.
  • Opt-out of e-mail notifications.
BlueJeans works excellently as a collaborative webinar tool for meetings with an excellent way of handing off just a meeting ID and simple instructions to a group for use and, as with most programs of this type, managing your offsite attendees audio and video can be challenging. If there were an option to disable interaction and then later enable it, that would be an excellent addition.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
BlueJeans is being used by an entire department. Our teams that host multiple virtual meetings a month use it the most. BlueJeans allows us to conduct our business without technology interfering with our work. Instead, with BlueJeans technology, our work is easier. We have all thoroughly enjoyed our use of BlueJeans.
  • Reminding us of meetings.
  • Chat function.
  • Video quality.
  • Recording the meeting.
  • I wish BlueJeans had a function to connect to google calendar, like if we scheduled a meeting in BlueJeans that it would populate the meeting to google calendar.
  • I really cannot think of any other areas for improvement!
BlueJeans is appropriate for any virtual meeting. I think that the ability of BlueJeans to record meetings really expands its use, because then if attendees cannot attend the meeting, they can view the content at a later date. There really is not a scenario that I can envision that BlueJeans would not be appropriate.
Phillip Swan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Security due to potential data/IP leakage is critical to our business. We trust BlueJeans vs other conferencing apps and its ease of use vs Teams, Meet has made it our WFH go-to tool. Forming a company during a pandemic has required secure, functional tools that work do our adversaries cannot. BlueJeans is the only conferencing tool that I trust as we build the company entirely in the USA. BlueJeans has been and continues to be invaluable to us.
  • Secure - unlike Zoom, is developed in the US.
  • Customer Experience - super simple to use.
  • Recording capabilities - track everything.
  • Virtual backgrounds don't work well at all on the Mac desktop app. The background image refresh as you move is clunky at-best. We stopped using it and would not recommend anyone to use these backgrounds until they resolve the issue.
Security and US built is first and foremost for us. Our IP is extremely sensitive and valuable. Ability to integrate our calls into our small business-focused CRM could be better, but less of an issue right now and hopefully the solution will mature to allow us to do that. The integration with our calendaring is super easy within Outlook, but clunky with Superhuman.com which is the email app we use for superb productivity gains - that is their issue, not yours and have raised that and working to resolve directly with them.
Cynthia Birdwell | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We initially purchased BlueJeans seats for just our shareholders to use, and then added meeting rooms for use with our Polycom systems in the larger conference rooms. It worked so well for our client calls and weekly calls to our other office, that in the early weeks of the coronavirus pandemic we made the decision to purchase seats for everyone within the firm so that if our office closed we would have seamless contact with our teams. Since then, everyone in the firm uses it for conference calls and group discussions as we no longer meet in-person. Our litigation team also uses it for virtual depositions, mediations, arbitrations, etc. Socially, we use it for Friday happy hours to maintain communication with our teams.
  • Clients enjoy that they can answer using just their browser.
  • The connections are always clear with little interruption.
  • BlueJeans Rooms is perfect for mediations and arbitrations.
  • Security is key for a law firm and BlueJeans fit that bill over Zoom.
  • We wish we could see every person on the call, like Zoom offers.
  • It would be good if the admin could add the photos for each user profile so that they fit our corporate standards (i.e. firm head shots).
Law firms like ours have to be very careful when selecting software partners, for security and confidentiality reasons, and BlueJeans checked all of those boxes.

Given that Zoom and MS Teams have wider usage, it is sometimes hard to get clients and opposing counsel to use it. We are hoping that Verizon's purchase of BlueJeans leads to it being more competitive with those so that we don't run into issues.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use BlueJeans for internal meetings and coordination, for meetings with customers and to perform online training for our customers when the number of participants is less than 20. When we need to perform classes with more than 20 attendants (Webinars) we used WebinarJam.
The whole organization used BlueJeans, but in some cases the customers prefer other applications like Meet or Teams.
  • Online training and excellent recording to be downloaded.
  • Coordination meetings with sharing screens and other functions.
  • BlueJeans is very stable. We have an excellent average of perfect meetings.
  • The main problem is that BlueJeans is not so well known like others, and customers prefer their own applications.
  • Increase the size of storage for recording meetings.
  • Integration with iOS or macOS calendar.
Well suited for meetings and training with less than 30 attendants. Less appropriate for online activities with more than 30 attendants.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use mostly BlueJeans for meetings with external parties in different countries.
BlueJeans with both internet browser access, phone app, and dial in numbers is very convenient and flexible.
It is for us a reliable dial-in service that we can easily set up for any of our remote meetings.
  • Efficient and easy integration with Outlook.
  • User-friendliness.
  • Reliability.
  • Cost-efficiency.
  • Account settings need to be changed on browser instead of app and the process is not so intuitive.
  • Some locations do not have dial-in numbers.
BlueJeans is ideal for setting up phone calls with external parties.

As BlueJeans is for now not widely used, you sometimes need to explain to contacts how it works which may cause some slightly delayed connections.
Manula Fernando | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are using BJ for business meetings with internal organization and with third-party suppliers and customers and between countries. Using the call function and presentation function mostly.
  • Good presentation options.
  • Clarity of calls.
  • Troubleshooting equipped logging system.
  • Lighter PC client.
BJ as a communication tool works well between countries, but call-in phone option is limited to a few countries only. If that can be improved and call-in function [is made available] free to demanding countries it will be a good tool.
I recommend BJ because of its options and tools provided to end consumer, and quality of any call as experienced.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Mostly we use it with our customers. Practically we have daily meetings with our customers, and we have been using it for 2 years. We have never received any complains about the service. It's easy to login via PC or telephone. What I love about it, is that you can leave the room open, with no password and anyone can use it from my organization.
  • Audio quality.
  • Friendly SW.
  • Easy to access.
  • When I changed audio device, it sometimes crashes.
  • When someone shares their screen, sometimes the image is freezing.
BlueJeans is good for large room conference. The audio quality is great, and really easy to use for users. Really great to share screen and PPTs. I have never had any trouble or issue using BlueJeans. Last update was really good. I cannot think of any scenario where it would not be appropriate.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
NVSBL uses BlueJeans to facilitate remote meetings and workshops with up to 50 participants.

We are an independent consulting boutique, and while our clients sometimes have video conferencing systems in place, they are not suited for more immersive experiences. BlueJeans helps us selling our business all over the world, with any kind of client and infrastructure.
  • We love the moderation tools and how smooth they work, whether it‘s Breakout rooms, recording or the whiteboard.
  • Setting up a call is simple and done in a second.
  • I love to team BlueJeans up with my mmhmm camera. Works like a charm!
  • The Whiteboard could use a little more love, for instance the ability to upload an image.
Webinars and video calls alike can benefit from BlueJeans stability, moderation tools and ease of use.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
BlueJeans is used all across the firm from the technical support BlueJeans room through to private meetings and even large social events such as the 'pub' quiz. We particularly like the quality of the audio and video but other key capabilities such as locking the room, vanity URLs, and the command center which identifies poor quality connections are extremely useful. Moderator controls are comprehensive, whiteboarding is great, and we often use the screen control feature too.
  • Good sound and video quality
  • Locking the meeting
  • Vanity URLs
  • I would like users to see their network strength again (removed recently).
  • Subtitling would be beneficial, especially in other languages.
  • I don't like the presenter widget but it cannot be removed.
BlueJeans is great for all meetings from my perspective. But it's not used though when US users prefer to use Zoom for fear of BlueJeans failing. I also hate the name, which shortens to BJ.
Julian Jordan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We are a corporate training company and we use BlueJeans for delivering our workshops to some clients. The instructors of our company use it on a frequent basis. Since we can't deliver our training face to face anymore, we have adopted new technologies in order to be able to connect with our participants.
  • Easy to use interface
  • Security and encription
  • Good connection
  • Invoice and customer service. They use a third party for invoicing and are very troublesome when you need support.
  • Chat feature is limited
  • For some participants, it's difficult to navigate and find back buttons when in breakout rooms.
BlueJeans is very good for education and meetings. Some of our clients have asked us to use this platform instead of Zoom because of security problems and the functionality is very similar. Compared with other alternatives like Teams or Meet, BlueJeans is a great alternative to Zoom.

I don't think BlueJeans is the best option for large audiences.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use BlueJeans across our organization. Whether it is for routine meetings, reviews, meetings with clients, or training, we use it extensively to cut travel (thereby saving an enormous amount of time, productivity, and also money), as we are small teams spread across India. It does help that BlueJeans isn't dependent on only a restricted number of devices, for we can connect from mobile phones, PCs, and even VC Rooms, and, more importantly, the attendees need not necessarily be subscribers. Keeping an ecosystem for communications closed defeats the very purpose of its existence, in my opinion.
  • Multiple options to connect (mobile devices, PCs using browser OR app, VC Room systems)
  • Ease of connection (once you are used to it)
  • Relatively low bandwidth works well as compared to most other competing platforms
  • I have found customer service to be particularly responsive, and rare occasions when they fail to come up with an answer/solution.
  • Options for layouts (for participant videos); beats most other competing platforms, though it could still be improved
  • Live streaming to Facebook Live/Workplace
  • Almost unlimited recording (soft limit of 50GB)
  • Polls (it is unbelievable that such a basic and useful feature it STILL missing)
  • Waiting room (anyone with the link or meeting details can join in)
  • Lack of "registration option" for joining meetings (this would be a nifty feature to have)
  • Breakout rooms aren't easy at all; for meetings of 30-50 people, some get left behind. Each participant needs to be allotted to a group individually, rather than have multiple participants selected for each breakout room). Also, once a breakout session is over, one has to start the allotment to groups all over again, from scratch, which is a hell of a lot for the meeting organizer or even a moderator to do
  • A limit of 100 (or 150) participants still is low as compared to most other competing platforms
  • More controls over layouts (for instance, ability to pin more than one participant, or have more than 9 participants visible at a time)
  • Background blurring
  • Background noise cancellation
  • Verbal cues for mic on and mic off would be nice
  • A feature for a parallel audio stream (for translation) would be fantastic. India speaks in many, many languages (at least 30 different languages which are widely used); this would set BlueJeans apart from all others
Having used BlueJeans for around 5 years or more now, I am used to the platform and quite like it, which is a disincentive to move to another. For our kind of company, with small teams spread across a country like India, where travel is rather time-consuming and expensive, BlueJeans is an ideal platform to communicate over video, particularly more so as we can connect in a variety of ways, from mobile devices to room systems. That being said, with the current pandemic and havoc it has created, some lack of certain features such as polling AND waiting room, etc. are glaring and have forced me to use some alternate platforms. I don't want to get into a place where I find I need to make a choice, so it would behoove BlueJeans to be more responsive to present-day needs. Currently, BlueJeans is no longer an innovator and hasn't even begun to play catch-up, which is a contrast to the scene a couple of years ago.
August 19, 2020

BlueJeans Review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use BlueJeans as a collaboration tool both for internal use and for clients. We use the features to share presentations and provide visuals using the video. We decided on this product because of access on any device. Network availability is very stable. Easy to use. The video is very useful and can remain on for hours. We have used the video as a customer support function in our remote branches. Allows for quicker time for resolution by seeing and capturing a visual for what is being described on a call.
  • Scheduling - A few quick clicks and the meeting is good to go.
  • Network stability - Has always been available
  • Any device - We use many types of devices without issue.
  • Cost - In comparison to others, cost is low.
  • Background images appear to be lacking for video.
  • Always have everyone muted when entering. Should be the default.
  • Time zone should default to your local. Always needs to be set when traveling.
BlueJeans works well almost everywhere. I used it at the airport, traveling, and in the car as a passenger using a hotspot. No issues.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Prior to the quarantine, BlueJeans was our preferred video conference solution for the entire organization. Since quarantine, many users have opted to also use Zoom. They have no technical or business reason to do so besides they like saying the name.
  • Best audio quality
  • Integration with the dolby conference phone
  • Command center
  • Re-brand the product to something more business-friendly and promote it. Many people don't know the name and/or find it silly. Having to explain the meaning of the name to clients and co-workers and then they think it's more of a consumer or small business product and then I have to explain its an enterprise-focused service that takes quality and security more seriously than Zoom. Cue the awkward silence and then someone more important than me telling me how much they love saying the word Zoom and telling me we should switch. A huge opportunity was missed by not capitalizing on all the bad press Zoom received earlier this year. Now everyone just wants to "zoom" and think all the bad press was unwarranted.
  • Sales and billing are painful. Enterprise accounts are overpriced and fencing them off from the other plans is completely unnecessary and feels like a money grab. We originally went with BlueJeans for the interoperability with Polycom and Cisco systems, but other solutions now offer that and they price it so it's just a company-wide add-on that doesn't require special overpriced user accounts. When my CEO asked why they were so expensive, I mentioned the Polycom interoperability and he told me "no one uses Polycom any more".
  • Keep everything separate from Verizon. The product and service work great. Don't attempt to fix what isn't broken. Too many success stories right now where acquisitions are more successful when they are left alone by their parent companies. The primary issues are branding/promotion and sales/billing. Calling it "BlueJeans by Verizon" or re-branding to anything else that relates to Verizon creates even more confusion. People think they it means they need Verizon cellphone plan to use it or they have had a negative experience with Verizon in the past and now they relate that negative experience with BlueJeans. For most Verizon users, the company and the service work just "fine". It's not Apple-level fandom. The service costs more than their competitors, but consumers and businesses know they pay for their coverage and maybe their support if they have an issue. They don't see the Verizon name on another product and think they want it because it works just "fine" or they will pay more for something that works just as good as other products that are free or more ubiquitous.
  • All the video conferencing services are hoping to win all the customers. It's not going to happen. Everyone has their preferred service for many different reasons. BlueJeans should become a service that can connect to all the other services. I know Dolby Voice Room can technically do something like that, but it's basically just a SIP/H.323 endpoint that can connect to other providers that support the protocol, but not many users opt for that feature since it costs extra and they aren't sure what it actually is.
  • BlueJeans has the best audio quality of any provider. All the infrastructure is there to create an audio-only service. I know its possible to use BlueJeans for audio-only video calls, but it's against the terms of service and I'm referring to something like a fully hosted SIP provider. 10 digit phone numbers, voicemail, texting, extension numbers, call transferring, hold, and conferencing. Desk phones and/or SIP compatibility. Full replacement for PBX systems and existing hosted SIP solutions.
  • Still, no feature to see more than 9 simultaneous callers. I have users/teams who use Zoom just because it has that one feature. Instead, the virtual backgrounds feature was released. No enterprise users asked for that.
If someone is looking for the best audio quality or integration with a conference phone, I would recommend BlueJeans. I recommend it for the command center. Hard to recommend it otherwise, with so many cheaper and more popular options out there.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We've started to use BlueJeans for the leadership meetings across the whole organization in North and South America, and then, since the pandemic broke out, we are now using BlueJeans as a platform to provide spiritual and educational service for the people with developmental disabilities. Right now, our Atlanta, GA, and Charlotte, NC branch are using it the most.

Breakout session is the one we had a problem with and we're not using it anymore because of that reason.
I wish an administrator could monitor all breakout sessions at once instead of joining each small group to see if they are doing OK and coming back out to join another room to see their activity. And some times, the system won't break out individuals so they have to log out and log back in to join the breakout session. It normally takes a couple of minutes, and if that person is the leader, that room just becomes chaotic since the member of that room is a person with a developmental disability.

I wish I could see all the faces at once while playing the video. I use dual screen monitors to overlook everyone, and for me to see people's activity, I have to mute currently viewing videos for others to show up and that's inconvenient.

Another problem is that when the video is playing, it sometimes breaks up. It might be because of the bandwidth or networking issues, but I wish there was less problem with this. I also wish that YouTube streaming could be shared via BlueJeans as well.


  • Customer service
  • Technical updates and upgrades
  • Bright future
  • The video sharing feature could be smoother.
  • Break out session to be viewed by administrator without joining each room.
  • See video and all people via multiple monitors. It's better to see the video in one monitor and people's activity on the other monitors.
  • For the open room without password, it would be best if I can just send a link to someone and all they need to do is click and it automatically joins with whatever feature they have with their smart devices or their computer. For people with developmental disability, it's not easy to join at this time.
It's well suited for most cases, including corporate meetings and education.
August 19, 2020

The New Normal

Score 9 out of 10
Vetted Review
Verified User
Incentivized
All staff use BlueJeans as the medium for video meetings, which would, prior to Covid-19, have been held in person. Meetings are usually 10-12 people for around 1.5 hours; one per week per project.
  • Easy invitations
  • Good connection quality
  • Good sound quality
  • Good 'administrator' tools such as muting idiots and setting format.
  • Layout of gallery view constantly changes during meetings.
  • Would like promised facility to haze or change background when working from home.
  • 'Recording' function is unweildy; can we not record sound only?
Appears more professional than Zoom, appears more suited for Client Meetings than Teams, which is the competition. We also use both of these for internal meetings, but always BlueJeans if clients or contractors involved.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I work for a professional membership organisation with over a hundred board and specialist committee members that are dispersed across the country. We frequently hold meetings at our HQ that requires flights and accommodations for the attendees. Our organisation looked at ways to reduce the cost of running the meetings by using videoconferencing technology.
  • Ease of use - very intuitive interface for non-technical end users.
  • Different platforms supported - we don't have control of end user devices and Blue jeans support all platforms ranging from in-room systems to mobile Apps.
  • Customer supports - prompt and efficient support
  • Although BlueJeans has browser plugins, the attendees are steered toward installing the desktop app, which can sometimes confuse non-technical users.
  • Lack of in-meeting features such as 'raise hand' which is a standard meeting feature.
BlueJeans is well suited in an organisation that does not have control of the connecting devices due to having a vast number of platforms and technology that it supports. However, the lack of key in-meeting features such as 'raise hand' forces us to evaluate its competitor's services.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
BlueJeans has been used by our organisation for the past few years and we've found it to be a fully stable environment to hold multi-user conferences. It has become even more vital in the time of COVID and we continue to rely on it as our preferred platform.
  • Platform stability
  • Quality of calls
  • Video latency
  • In-call chat could be better. No files are able to be sent during chats, only links
  • Latency on low bandwidth calls could be improved
  • Not having to download the app on mobile or dekstop to make a call
It's well suited for team conference calls.

Multi-room chats are not supported.
April 06, 2020

BlueJeans Review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
BlueJeans is used across our entire consulting organization to hold weekly remote meetings, including sales calls, operations, and project management.
  • Video
  • Recording
  • Scheduling meetings.
  • Easy to access and share.
  • Share recordings to people without enterprise accounts.
  • Reminder to record the meeting when the presentation begins.
BlueJeans is great for remote team meetings and presentations with remote attendants.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We have several account holders who set up meetings and most of the district uses BlueJeans. Meetings involve staff primarily but also involve students sometimes.
  • Screen sharing
  • Single document/app sharing
  • Record feature
  • I’d like a hand-raising function and/or a feature to indicate thumbs-up or thumbs-down type of thing.
  • Address book that could be updated
I work with people from all over Alaska, and I use a BlueJeans in every application. The only time it has been inappropriate would be in low-bandwidth scenarios. In those situations, I’ve still used the platform but on audio-only. Our district still maintains a teleconference subscription with another company but I’ve recommended getting rid of it because of this dual functionality with BlueJeans.
John Watson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
BlueJeans is used across the entire company and is the one and only conferencing tool we use. We are a small company with people dispersed across the EU and US and serves a critical function of connecting us all. We use BlueJeans multiple times every day to talk and share information.
  • Reliability is absolutely key and it rarely, if ever, fails.
  • It seems very secure. We have been using it for 2 years and there have been no security issues.
  • Very simple to use and the visual appearance makes it understandable even for those not familiar with it.
  • Screen sharing is very easy.
  • Sending out invitations and a link to the call works well.
  • I have absolutely no complaints
It has a very simple uncomplicated approach to conferencing. Speaking from my experience, BlueJeans is well suited to small dispersed teams who get together on a regular basis. It is very simple to send out a quick link and to have a chat with someone often replacing the phone call. Given we are very international this saves money. It also seems to work when we have large numbers of people either through the internet or by phone. I have been very impressed with the screen sharing--it always works at the touch of a button, which can't be said for all conferencing platforms.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Used BlueJeans across the entire organization. Any department, person, or team that conducts meetings over phone, video/virtually with a distributed team and/or clients used it.

We used it to connect remote and distributed people, teams, departments, and offices. We also used BlueJeans for remote/out of area interviews with qualified candidates. It helps speed up the interviewing timeline and process by allowing us to video interview and screen share as needed.
  • Was fairly easy to set it up (via Chrome extension) for meetings, as well as for video interviews.
  • Not having to install or download any additional software made it easy and friendly to use.
  • Available as a web app or desktop app.
  • Easy to share and distribute links to others and quickly onboard to use.
  • Screenshare easy to use.
  • Wish it allowed to view multiple video chatters simultaneously a la Zoom, gchat/meet, rabb.it, airtime, etc.
  • Screenshare slow to respond when livestreaming; audio doesn't sync with video or what's on screen.
Considering the current work/economic climate, being able to use BlueJeans for remote/out of area interviews with qualified candidates. It helps speed up the interviewing timeline and process by allowing us to video interview and screen share as needed.

Also, BlueJeans is suited to connect with distributed team members and groups who are all WFH.

It's less appropriate for work but still good functionally would be using it to connect with family and friends for HH, game nights, group chats, etc.
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