BlueJeans Reviews

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684 Ratings
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Score 8.7 out of 100

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Reviews (1-10 of 10)

Anonymous | TrustRadius Reviewer
March 06, 2020

It just works!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Support Rating

9
When I submit problem reports from the BlueJeans app, the problems I see seems to get resolved pretty quickly. So kudos to the BJ team if that can turn that around so quickly
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J Lee Harshbarger | TrustRadius Reviewer
February 15, 2019

Our team likes BlueJeans

Score 9 out of 10
Vetted Review
Verified User
Review Source

Support Rating

9
They've been easy to contact, knowledgeable, and helpful. Tickets aren't left to die. Most of the time we don't need them, but in January 2018 when they switched from version 1 to 2, we needed support extensively, and this is the kind of situation where you learn what a company's support is really like. The version change was a disaster for us -- everything worked fine in 1, but in 2 we couldn't even hold a meeting because it keep disconnecting everyone, or audio didn't work, and all kinds of craziness, especially for people with Windows computers. They couldn't figure out what the problem was because they could not reproduce it. We finally asked them to give us version 1 back, and they did, but they continued to work on the issue until it finally got resolved. It took a couple months, but once it got resolved, we haven't had troubles with version 2 anymore.
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Anonymous | TrustRadius Reviewer
January 21, 2019

Excellent video and audio conferencing suite

Score 9 out of 10
Vetted Review
Verified User
Review Source

Support Rating

8
Support is there when we need it at the right level, there was a time when the support wasn't as good as it is now, however recently the support has been on target with our expectations or exceeding them.
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Ryan Scherding | TrustRadius Reviewer
October 26, 2018

A great conferencing solution for growing companies!

Score 9 out of 10
Vetted Review
Verified User
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Support Rating

10
The fact that I normally get a response within the hour to my tickets, and can reach out to our rep via slack during normal business hours has been great. this has been far above what we have gotten from other vendors and has really made the transition a lot easier
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Anonymous | TrustRadius Reviewer
July 27, 2018

BlueJeans for those who like data

Score 7 out of 10
Vetted Review
Verified User
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Support Rating

8
There has been some downside in terms of response but cant really fault heavily because it is expected when a large volume of users need help but there can only be so many people to assist. On the other hand the support team is very helpful in that they are willing and able to jump in your admin control panels and help host a meeting with you to troubleshoot issues or just make things go smoothly.
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Feature Scorecard Summary

High quality audio (433)
8.5
High quality video (430)
8.3
Low bandwidth requirements (387)
7.4
Mobile support (354)
8.2
Desktop sharing (423)
8.6
Whiteboards (168)
7.4
Calendar integration (384)
8.3
Meeting initiation (408)
8.5
Integrates with social media (127)
7.0
Record meetings / events (354)
8.6
Slideshows (265)
8.4
Live chat (319)
8.3
Audience polling (123)
7.9
Q&A (162)
7.9
User authentication (274)
8.4
Participant roles & permissions (284)
8.1
Confidential attendee list (182)
8.0

About BlueJeans

The BlueJeans meetings platform aims to bring video, audio and web conferencing together with the collaboration tools people use every day.

It is a cloud service that connects desktops, mobile devices and room systems in one video meeting. According to the vendor, BlueJeans makes meetings fast to join and simple to use, so people can work productively where and how they want.

BlueJeans Features

Performance & Compatibility of Online Events Software Features
Has featureHigh quality audio
Has featureHigh quality video
Has featureLow bandwidth requirements
Has featureChrome compatible
Has featureFirefox compatible
Has featureSafari compatible
Does not have featureIE compatible
Has featureAvailable for Linux
Has featureAvailable for OS X
Has featureAvailable for Windows
Has featureMobile support
Screen Sharing Features
Has featureDesktop sharing
Does not have featureDocument/File sharing
Has featureApplication sharing
Has featureWhiteboards
Online Meetings / Events Features
Has featureScheduling
Has featureCalendar integration
Has featureMeeting initiation
Has featureEnd meetings
Has featureIntegrates with social media
Has featureRecord meetings / events
Has featureDial-in attendance
Has featureOnline attendance
Has featureMute
Has featureSlideshows
Has featureMedia
Has featureInternational calling
Has featureMultiple webcam streams
Online Events Collaboration Features
Has featureLive chat
Has featureAudience polling
Has featureQ&A
Has featureMeeting space storage
Has featureAnnotation
Has featureRemote support features
Online Events Security Features
Has featureUser authentication
Has featureParticipant roles & permissions
Has featureParticipant list
Has featureConfidential attendee list
Has featureSecure file sharing

BlueJeans Integrations

Slack, Microsoft Office 365, Workplace by Facebook, HipChat, Canvas, Microsoft Teams, Skype for Business (formerly Lync), Google Calendar, Alexa for Business

BlueJeans Competitors

Zoom, Skype for Business (formerly Lync), WebEx

Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Optional

BlueJeans Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

BlueJeans Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android
Supported Countries:Global
Supported Languages: English, Spanish, German, French