Blueworks Live

Blueworks Live

About TrustRadius Scoring
Score 7.8 out of 100
Blueworks Live

Overview

Recent Reviews

Blueworks Live Review

8 out of 10
January 21, 2020
We use it across the whole organization. We had a problem with the mapping of our business processes. In our industry, we currently have a …
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My Blueworks Live Experience

7 out of 10
September 27, 2019
We use Blueworks Live to map many of our business processes. We are starting to use it together with other business functions, using it as …
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Popular Features

View all 13 features

Content management (14)

8.5
85%

Process designer (15)

8.5
85%

Standard reports (14)

8.0
80%

Social collaboration tools (15)

8.0
80%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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What is Blueworks Live?

Blueworks Live is cloud-based business process management software that provides users with a collaborative environment for documenting, analyzing, and building business process mapping.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Would you like us to let the vendor know that you want pricing?

Alternatives Pricing

What is ARIS?

Software AG's Business Process Analysis Platform, ARIS, uses robust architecture and process management / analysis capability to drive integrations with the existing business processes along with information technology and SAP systems.

What is Nintex Promapp®?

Promapp Business Process Management is a BPM platform that uses a central online repository to improve the efficiency of all aspects of the business process. Promapp was acquired by Nintex in July 2018.

Features Scorecard

Reporting & Analytics

7.7
77%

Process Engine

7.7
77%

Collaboration

8.0
80%

Content Management Capabilties

8.5
85%

Product Details

What is Blueworks Live?

Blueworks Live is cloud-based business process management software that provides users with a collaborative environment for documenting, analyzing, and building business process mapping.

Blueworks Live Competitors

Blueworks Live Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Comparisons

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Frequently Asked Questions

What is Blueworks Live?

Blueworks Live is cloud-based business process management software that provides users with a collaborative environment for documenting, analyzing, and building business process mapping.

What is Blueworks Live's best feature?

Reviewers rate Process designer and Content management highest, with a score of 8.5.

Who uses Blueworks Live?

The most common users of Blueworks Live are from Enterprises (1,001+ employees) and the Information Technology & Services industry.

Reviews and Ratings

 (47)

Ratings

Reviews

(1-17 of 17)
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Score 7 out of 10
Vetted Review
Verified User
Review Source
I've used Blueworks Live to document and share business processes during a free trial. Once I saw all that it really did, I loved it even more. I just wish that it integrated with Microsoft Sharepoint and Microsoft Power Automate. There is some overlap in their functions, but I like the way Blueworks Live has it laid out.
  • Business flow design
  • Automated processes
  • Project and task management
  • Design is nice and simple but could be modernized
  • I wish it could integrate with other software
This was great for designing and executing business processes. The major downfall is onboarding a team. The Microsoft environment is much more suited for our needs in other areas. It would be too much to ask a team to use another software outside of that environment if Microsoft has comparable solutions. If this could integrate with Microsoft products, even something simple like Outlook calendars for tasks/reminders, I could make a case for its implementation.
Tanika Chhabra | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
Blueworks is a good tool for processing documents. It is cloud-based, easy to use, user-friendly, multiple users can work together and put in their contribution and review. The process diagram feature is the most important option available in the tool. The data automatically gets the flow arrows and gets linked. The Smart arrow feature is super amazing and promotes interaction between various processes and types of relationships they contain
  • User friendly and easy to use
  • Multiple options available to map various processes
  • Good customer service and it the best BPM tool ever used
  • There is a gap in version control
  • It does not allow users to move the box to make it look more attractive and presentable
  • The blueprint of the process when exported to. Doc file does not include the Discovery map. That thing should get fixed
You can choose your specific business requirement and select the best idea that might suit your business and use the tool accordingly. It allows new employees to understand the business processes so easily and improves our work efficiency and productivity. It helps in process improvement and [tracking] things more effectively.
Ryan Dury | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
[...] Blueworks Live helps us to make great progress in our business through proper planning and strategies. [...] Business companies and healthcare organizations are using this tool to work efficiently.
  • You can operate it anywhere through a browser because it is cloud based.
  • There is no need to download it. It is easy to use and reliable platform.
  • Whole team can take part in business improvement.
  • Support gives reliable assistance.
  • Sometimes problems occur in sharing information to different devices.
  • Not effective for complicated processes.
You can use this management tool to make innovative business plans. It allows you to select the ideas that suit the best for your business requirements. All members of the team can put their efforts to rank high in the business industry.
Score 10 out of 10
Vetted Review
Verified User
Review Source
In our sales department, we use Blueworks Live to map out our sales process. We are able to break down the process and visually see how things are being done. By visually seeing the process, we are able to pinpoint our faults and improve upon these things in the process. By using Blueworks Live, we are able to make sure our process is fool-proof and strong.
  • Cloud-based
  • Very Intuitive tool
  • Documentation
  • Loading can be slow
  • Customization of reports
  • Analytics can be improved
Blueworks Live is a software suited for companies that are trying to map out their business process. One can break down their process to whatever detail one wishes, and one can see it down to the microscopic detail. By seeing a process so detailed, we are able to see where something might be holding something else up, and we can then improve on that to make the whole process a little smoother.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use this as a tool to help us capture processes within our organization. It helps us collaborate as a team and perhaps even more importantly, document our decisions and next steps. We also rely heavily on the ability to crate and then share that work with other team members—at which point they can edit, provide feedback, etc.
  • Allows team members to work within their Space and then share that work with others
  • Export/print artifacts and space activity data
  • Create workflows and process blueprints
  • The playback feature can be a little buggy at times and could use some more speed as well.
  • It can be a little hard to navigate the many many menus and sub-menus
  • The search/filter feature could use some fine-tuning. It doesn’t always return the expected results
It’s a great tool if you have a small to medium sized company. I wish we’d started using it sooner because May processes and decisions made during meetings (for example) went undocumented. We’re now able to track these kinds of things much more efficiently. I don’t know if it would work as well with large companies because I haven’t experienced it in that setting.
Score 4 out of 10
Vetted Review
Verified User
Review Source
Blueworks Live is used as a business process modeler and management platform. It is generally forced onto customers on any large project that is led by IBM, since this is their standard solution for process modelling and helps their team deploy predefined templates and practices - as well as accelerating the project time-to-market.
  • Out-of-the-box integration with the IBM Suite
  • Intuitive and easy-to-use for any business analyst
  • Lots of options to work with Microsoft products
  • Pricing is prohibitive for any non-Large Enterprise customer
  • User experience is very dated
  • Not a true BPMN2 modeler so you'll have a hard time migrating to another solution later on
It's hard to recommend a tool that does not follow the universal industry standard (BPMN2). Like Visio, it looks and feels like the standard is respected (shapes, naming convention, etc.) but Blueworks Live does not in fact follow any of it. It is a good tool for any company that is primarily looking at drawing diagrams (e.g., export them as images), as opposed to building live processes.
Score 7 out of 10
Vetted Review
Reseller
Review Source
As support and documentation in RPA design, delivery and operations.
  • Design: to help customer to define any detail of the process to be automated
  • Delivery: to share any detail of the automation.
  • Operations: to manage the released automation and change management.
Sometimes it is a sales leverage to engage customers.
  • Sharing jobs in the company
  • To engage customer
  • To record any detail in order to define processes
  • Managing other documentation
  • Insert and retrieve attributes on task and subtask
  • Inheritance between task and subtask
It's a good choice if people have experience with other Process Documentation tools or if you need to document processes in simple and effective way. It's not so good if people have no previous experience with other tools or if they need a deep and structured approach. It's bad if people don't think documentation issues matter or they don't want change their behaviour.
Score 7 out of 10
Vetted Review
Verified User
Review Source
Blueworks is being used by the complete organization across the globe to suggest leading practices that we have already modeled in the tool and also to model our client's complete processes. This in turn helps to do gap analysis between current state and target state and identify improvement areas for them. Because of its ease of use, it is a preferred tool for many of our clients.
  • Cloud based, hence quick and easy access without any installation requirement
  • Easy and intuitive, making modeling much easier
  • Visio import is one of the best in Blueworks
  • Low cost compared to some other tools in the market
  • User management is quite easy from an admin perspective
  • Ability to customize reports like change the layout if required
  • To add more BPMN symbols (at least task types like script task)
  • Ability to create pools in BPMN diagram, or else it cannot be integreated with SAP SolMan
Blueworks is well suited when only process modeling needs to be done, when processes from Visio need to be converted, and when end to end integrated flows need to be created

It's less appropriate when enterprise-wide architecture modeling is needed like org charts, application architecture, if it has to be integrated with SAP SolMan, and when simulation needs to be done.

Score 10 out of 10
Vetted Review
Verified User
Review Source
We have utilized Blueworks Live for creating and managing RPA and Lean Data Process enhancements through workspaces and flowcharts. We also create milestone 7x7 diagrams. It makes all of our assignments so much easier to edit and control in one place. It does take a few minutes to go through the tutorial but is easy after that.
  • RPA design documents
  • Manage user stories, data and milestones
  • Create workflows with ease
  • Could be a bit more user friendly
Very well suited for not only BA work but also for RPA dev design documents.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Blueworks Live is used depending on the customer needs and therefore not constantly used in every department. However, it is permanent in the advisory department.
  • It allows us to discover, capture, and document processes in a simple way.
  • Super simple method to process documentation and discovery.
  • Limitations in sharing and exporting to different applications.
  • I feel that changes only get made after a competitor comes out with a new model or feature.
Blueworks makes it easy to edit and update processes and share with others. However, it is missing third party connectors. Process maps are invisible to end-users unless they have a viewer licence. It is also difficult to share maps across the organisation without a dedicated BPM system.


The support is great and very professional.
January 21, 2020

Blueworks Live Review

Score 8 out of 10
Vetted Review
Verified User
Review Source
We use it across the whole organization. We had a problem with the mapping of our business processes. In our industry, we currently have a lot of issues regarding our creation path to release our content online ASAP. With Blueworks Live, we establish a single business process between all the members of the staff and everybody stays in the loop.
  • Upgraded our team and business communication!
  • All on the cloud, so no downloads or heavy hardware.
  • Would like to see more interface personalization options.
You can use Blueworks Live to make better decisions and to really achieve better results inside your organization. I think a company can't be better than it's own processes. Creating a unique path to creating value is the best thing to do nowadays. Blueworks can help you to do that with its intuitive interface.
I have only had to contact support once, and they were fast and efficient while on the call.
October 12, 2019

Blueworks Review

Mohd. Islam Khan | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
It is used by the Transport Department.
  • Easy use of cloud
  • All users can contribute to process improvement.
  • It enables business users to discover and document processes simply.
  • It needs a high level of skills
  • It is challenging to design, configure and deploy.
It is suited in big organizations and less suited in small projects using the on-premises IBM products.
Easy to contact.
Score 7 out of 10
Vetted Review
Verified User
Review Source
We use Blueworks Live to map many of our business processes. We are starting to use it together with other business functions, using it as a collaboration tool.
  • It is a very simple tool.
  • It allows you to define roles and responsibilities and identify where a particular process, system, input, or activity is used.
  • Reporting should be improved to allow you to select the attributes to be downloaded (in Word files) and attributes from connected (in Excel).
  • In the diagrams, it should allow you to design the connectors yourself.
We use Blueworks for mapping industry, financials, and claims processes.
The helpdesk can be unreliable.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Our company uses it to capture processes and decisions for our clients. We use it with many clients in various industries. Lack of managing policies, processes, and decisions that are key business assets.
  • Business user-friendly - most business people can start to utilize BWL very quickly.
  • Easy way to capture and build processes starting with the discovery map.
  • Central repository for a single truth for areas to go to. Business architects can understand the current process and begin to do to-be models. Business Analysts can know where to go and start to get the current as-Is model, rather than spending time and effort trying to capture the information from SMEs to just get a project started.
  • Analytics - the ability to have more robust analytics. For processes being able to get information about the metadata and to be able to export that information. In addition, being able to capture end-to-end processes, sub-processes, and linked processes. To get the analytics across that value chain. To be able to export that for various areas to do analysis, problems, and opportunities.
  • Reporting - Being able to have reported. For such a business-facing tool, the reporting capabilities are non-existent. This to me is a drawback to more adoption by the business. Business shouldn't have to go to IT to build reports using APIs.
  • CM - Being able to capture content in BWL. Keeping pace with Digital Business Automation means BWL has to be enhanced to stay current. I feel that changes get made only after a competitor comes out with a new model capturing ability. BWL can be a great tool and should be invested in and improved with innovations not just catch up.
  • Create the ability to ingest Decisions into IBM ODM product.
BWL is a great tool that can easily be used by business customers. It also is a great tool to build a Center of Excellence - providing customers the ability to manage their policies, processes, and decisions in one location. A single source of truth that can be leveraged to meet compliance, understand where information is being used, analysis of where laws and regulations impact processes and decisions. A tool to be leveraged to maintain knowledge and provide the ability to transfer knowledge to new employees. Organizations that used this tool to maintain and manage these assets will be able to make changes more rapidly and have confidence in the decisions they make because the tool is the single source of truth. BWL provides the tool to build a culture of continuous improvement and optimization within an organization that is willing to implement the discipline that goes along with the tool. BWL should be the central tool for all change management, lean six sigma, TQM and any other method or approach used by an organization.
I have gotten great response for the very few times I needed support.
Score 8 out of 10
Vetted Review
Reseller
Review Source
Blueworks Live is primarily used as our internal documentation tool for business processes across all vendors in the DPA space. It allows my teams to collaborate on design and document processes-- agnostic of platforms-- easily and concisely.
  • Document business processes.
  • It has a unique ability to document KPIs and provide playback of the process to the business.
  • Live capture of requirements synced simultaneously across users.
  • It doesn't support very complicated processes.
Blueworks Live is really good for documenting processes, however, it is not good for going deep into technical documentation on service requirements. I find that I like to leverage it primarily to quickly mockup processes during whiteboarding sessions.
Srinivas Ganti | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Blueworks Live is a hidden jewel among the IBM acquisitions. I was a user of Lombardi Blue Print before IBM acquired Lombardi and have been hooked to it since 2011. IBM has invested in it and made it better. It is invaluable and probably the most essential tool that you need to get started to document how your legacy processes actually work and get all the hidden knowledge from your SMEs into a simple to use [platform] and visualize one's own processes.

Unless the processes are documented and visualized with all the stake holders, it is often hard to come to an agreement on what one has in the organization. Only when one understands what one has in terms of process within the organization, it becomes easy to discuss the limitations and recommend solutions to address those limitations.

Blueworks Live is BPMN 2.0 compatible and can be leveraged as a starting point to embark on a "Business Process (Re-)Engineering or Modeling" program within an organization. It is quite easy to get started, offered as Software as a Service and is priced per user.
  • Document processes as Milestones and Activities, which is simple to understand even for Business Analysts or Program Managers.
  • System magically shows a visual representation of the information one puts in, in an easy-to-understand swim lane representation.
  • All attributes can easily be read in the document style representation.
  • Easy to export as a word or a powerpoint and also as a BPMN 2 file that could be integrated into one's own BPM product or directly into IBM BPM.
  • IBM should offer this solution as a complementary service for Business Partners and Customers on engagements so one could strategically document and uncover new opportunities to cross sell.
  • It could be of real value for smaller companies and more available if the price point is lower so all clients can leverage the savings and include the entire organization rather than a select few.
  • Connectors to third party would help.
It is invaluable and probably the most essential tool that you need to get started to document how your legacy processes actually work and get all the hidden knowledge from your SMEs into a simple to use and visualize ones own processes.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We are using Blueworks Live as our standard for mapping business processes across our organization, and in some cases importing it into BPM
  • Ease of use - little training needed
  • Familiar UI to other products like Visio
  • Easy to edit and update process and share with others
  • Licensing can be confusing
  • More configurable home page
Well suited to help incentivize organizations to map their business processes and allows for collaboration easily