Pros and Cons of IBM Blueworks Live 2024

Q: What are IBM Blueworks Live's top competitors?

Microsoft Visio , Lucid Visual Collaboration Suite , and Bizagi Digital Business Platform are common alternatives for IBM Blueworks Live.

Overview

What is IBM Blueworks Live?

Blueworks Live is cloud-based business process management software that provides users with a collaborative environment for documenting, analyzing, and building business process mapping.

Recent Reviews

Improve documentation Process with IBM Blueworks Live

9 out of 10

April 11, 2024

Incentivized

A simple solution that focuses on everyday process modelling rather than competing with other technologies. we have rolled IBM Blueworks …

Collaborative & Useful in Real Time

9 out of 10

April 09, 2024

Incentivized

IBM Blueworks Live is used by ourselves to document ourbusiness processes and policies and then update them in a collaborative and …

Best Automation TOOL EVER!!

9 out of 10

April 07, 2024

Incentivized

Being an IT person, I used IBM Blueworks for my US based client work for Banking industry. I personally feel best thing about this is …

Excellent and simple tool

9 out of 10

April 02, 2024

Incentivized

An efficient tool that prioritizes daily process modeling rather than competing with other technologies, lowering the total cost of …

IBM Blueworks Shines

9 out of 10

April 01, 2024

Incentivized

We have worked on a insurance project for US based Property insurer with designing news system for policy and claim processing. IBM …

Great for mapping & visualization, could be better for mobile/UI

7 out of 10

March 30, 2024

My client relies on IBM Blueworks Live for streamlining their business processes. They've found it incredibly useful for mapping out …

Value for Money !!

7 out of 10

March 30, 2024

Incentivized

We use it for well-documented process mapping systems based on data from each job according to the instructions of the project manager. …

Blueworks is easy to use and provides powerful analytics.

9 out of 10

February 14, 2024

Incentivized

I use Blueworks to develop process maps of business processes and technology workflows.

IBM Blueworks Good application to document, analyze, and improve their business processes.

7 out of 10

February 12, 2024

Incentivized

IBM Blueworks Live is a cloud-based business process modeling tool that we use for our Cloud-based needs. We are able to design …

My experience using IBM Blueworks Live

9 out of 10

February 08, 2024

Incentivized

We´ve been using IBM Blueworks Live to map business processes and easily generate content to support the creation of learning content for …

Innovating.

8 out of 10

February 07, 2024

Incentivized

We use IBM Blueworks at our organization to assist with discovering new and documenting our business processes, business decisions and …

Centralize your documentation and make it sustainable

10 out of 10

February 07, 2024

Incentivized

We are using IBM Blueworks Live to document the business processes, in a decentralized way. The tool is basically accessible by many …

BlueWorks Live is not that bad!

8 out of 10

July 24, 2022

Incentivized

I use Blueworks to work with my team on credit monitoring tasks so I can more easily manage documents, assign tasks and monitor our …

Not the greatest on the Microsoft 365 Environment

7 out of 10

June 29, 2022

I've used Blueworks Live to document and share business processes during a free trial. Once I saw all that it really did, I loved it even …

The easy step to enhance business

9 out of 10

September 26, 2021

Incentivized

[...] Blueworks Live helps us to make great progress in our business through proper planning and strategies. [...] Business companies and …

Read all reviews

How IBM Blueworks Live Differs From Its Competitors

IBM Blueworks with intuitive web based interface enable team to document, analyze and simplify operation with remarkable ease and efficiency. everything is centralized with version control and update.

Incentivized

Real-time Collaboration

It help to communicate with the team member in a real time. improve the process and help to fix the issues with delay.

Incentivized

Business Challenges

. Improve work execution without and delay.

. Improve documentation process

.Improve the entire workflow and the communication with the team

Incentivized

Central Process Repository

storing business processes and associated documentation in a single map repository has been a major benefit to using IBM Blueworks Live.

It saves us from having to use and configure additional servers to manage our policies and documents as well as making it easy to access and view / use / update …

Incentivized

Real-time Collaboration

The real time collaboration feature of IBM Blueworks Live is another big positive feature. It helps us save time and reduces the number of emails we send as we can visually design, analyze, optimize and review processes and / or policies in real-time and discuss ideas simultaneously. This works …

Incentivized

Business Challenges

We were spending a lot of time maintaining and updating our business policies and documentation. We were also having minor issues with using older versions of documents in some cases. IBM Blueworks Live has saved us time in maintaining these. Made it easier and simpler to access, use and update …

Incentivized

Central Process Repository

IAs IBM Cloudworks is a cloud-based software which enables access to all business processes from anywhere and eliminates versioning issues with a single card repository. In my team Data can be accessed by multiple team members without having to share it with each user individually which is the …

Incentivized

Real-time Collaboration

The IBM blueworks platform provides on-call collaboration between team members in my organization, including all process model developers, to collaborate, document and improve initiatives. along with that it allows process maps to be converted to BPMN 2.0 and other formats for immediate export.

Incentivized

Business Challenges

Yes, definitely IBM Blueworks helped me and my team to solve our business problems and makes our client happy and because of this we have renewed our project as well in the critical time as well by delivering highly quality. It also helps my management to take the best business decisions for our …

Incentivized

Central Process Repository

IBM Blueworks Live was utilized in my organization for process mapping and modeling. this is helpful for automation workflow. easy collaboration environment. IBM Blueworks Live boost our productivity and increase efficiency of our team by reducing our time.

Incentivized

Real-time Collaboration

Yes, work together in a shared workplace with real-time communication and automated change notification. this help us to connect with team from anywhere and update the progress.

Incentivized

Business Challenges

the tool provides features to collaborate with other team members in real-time.<br><br>increase our productivity and efficiency by saving our 40% of the time.<br>

Incentivized

Central Process Repository

IBM Blueworks feature of single repository is must to have during current business model.

It helped the insurance business by accessing policy , claim or any other documentation from any place in just no time. This also helps in change management of documentation and version control during …

Incentivized

Real-time Collaboration

In Insurance businesses differnet types of stakeholders needs communication almost all the time during working on any policy lifecycle or claim lifecycle. Lets say broker needs to collborate several time a day with underwriting or customer reps staff. IBM Blueworks Live has provided our business …

Incentivized

Business Challenges

We wanted to improve our several processes in our property insurance business by adopting IBM blueworks. We wanted to automate some processes and needed to design new processes to collaborate between different stakeholders. Also needed some integration between policy and claim systems . After …

Incentivized

Central Process Repository

Using IBM Blueworks Live's single spot for storing all our processes and documents has really made things smoother for us. I can grab any process info I need from anywhere, which is a huge help. It's made sharing know-how across the team a breeze, especially when we're bringing new …

Real-time Collaboration

IBM Blueworks Live's feature for working together in real-time has been a game-changer for us. It lets everyone chime in and update things right when they're thinking about it, making our teamwork way more dynamic. Plus, getting instant alerts when something changes means we're all …

Business Challenges

We needed to get everyone on the same page and cut down on the chaos of managing processes across different departments. Thankfully, IBM Blueworks Live really came through for us. It gave us a central spot where all our process info lives, making it super easy for anyone to find and work on the …

Central Process Repository

We use it as the source of truth for process details such as handoffs between roles, systems, etc. We haven't yet fully realized the potential of these features, however, as we still store a lot of documentation outside of IBM Blueworks Live.

Incentivized

Real-time Collaboration

Collaboration plays an important role in business processes and IBM Blueworks Live has developed an efficient system that unifies all IBM online add-ons to improve project information communication by more than 90%.

Incentivized

Business Challenges

IBM Blueworks Live has helped a lot with standardizing process mapping throughout our organization. It also vastly increases visibility, as we can see connections between different processes across teams and workflows. And using metadata in the documentation, combined with the glossary, adds more …

Incentivized

IBM Cloud Portfolio

IBM Cloud Kubernetes Service IBM Cloud Virtual Servers IBM Cloud for VMware Solutions IBM Cloud SAP-Certified Infrastructure IBM Workload Automation IBM Watson Assistant

You get the benefit of IBM ecosystem with well suited integration touchpoints across different IBM products

Incentivized

Central Process Repository

Incentivized

Real-time Collaboration

We definitely utilize the real-time collaboration aspect. Process diagraming "live" during working sessions is much more effective/efficient in Blueworks. We're not presently using much of the change notification features, however.

Incentivized

Business Challenges

Blueworks has helped a lot with standardizing process mapping throughout our organization. It also vastly increases visibility, as we can see connections between different processes across teams and workflows. And using metadata in the documentation, combined with the glossary, adds more …

Incentivized

Central Process Repository

Having a single repository for business processes and associated documentation ensures that all authorized users can access the latest and most accurate information from anywhere with an internet connection. This centralized access promotes collaboration and real-time updates. Teams across …

Incentivized

Real-time Collaboration

The ability to collaborate in real-time minimizes communication delays associated with waiting for responses to emails or dealing with asynchronous communication. This accelerates decision-making processes related to process improvements and changes. The collaborative nature of Blueworks Live can …

Incentivized

Business Challenges

Blueworks Live's real-time collaboration features allowed different departments and teams to work together on creating and updating process models. This collaborative environment ensured that changes were communicated instantly, reducing the chances of inconsistencies in process documentation. …

Incentivized

IBM Cloud Portfolio

IBM Cloud Kubernetes Service IBM Cloud Foundry IBM Cloud Functions IBM Cloud Auto Scaling IBM Watson IoT IBM Secure Gateway

Integrating multiple IBM products can contribute to a unified user experience. Users may benefit from a consistent interface, shared data structures, and standardized …

Incentivized

Central Process Repository

Our control of the mapping process has improved exponentially. What was once stored in folders, emails, or files is now centralized with version control and updates, along with detailed change tracking and recording. Everything is in a single, transparent environment accessible via the Internet …

Incentivized

Real-time Collaboration

The impact was very significant in terms of work optimization and improved communication. Automatic notifications addressed serious communication and management issues we had before, which led to delays and rework. At the same time, the changes brought by the new work process required us to adjust …

Incentivized

Business Challenges

Previously, we had issues with inconsistencies throughout the process, including validation stages. We faced problems with versioning and control because everything happened in a very informal manner without a system. We needed to reduce process failures, improve work execution to avoid delays and …

Incentivized

Central Process Repository

Our organization has benefited from this because it's accessible from anywhere. Our organization's previous application did not have a single repository, so it would make things a lot less convenient. It is also convenient not having to log in multiple times because it is all in one place!

Incentivized

Real-time Collaboration

This has had a tremendous impact because after the updates are complete, you do not need to manually send communications and notifications! The system already does it for you, so it is correct and timely.

Incentivized

Business Challenges

Yes, Blueworks Live has helped resolve the issue. Our organization was looking to have an application with a single repository to have everything documented in one place, and this is that application!

Incentivized

Central Process Repository

Our organization is currently leveraging the IBM Blueworks Live accross different departments which allows us a great collaboration, I would even say a flexible and controlled collaboration, far from the previous versioning issues we had in the past with classic repository tools. The admin effort …

Incentivized

Real-time Collaboration

IBM Blueworks Live allows our users to better communicate and update the business processes in an effective way. the real time change, allowed to some users only to avoid inconsistencies enable our organization to reduce the update time, the confusion around the back and forth email exchanges and …

Incentivized

Business Challenges

Our business processes were partially documented, leveraging different tools, Visio, ppt, word and others and we merged all the disparate documents into IBM Blueworks Live to enable a more efficient collaboration.We used the import option from some supported formats to speed up the process and …

Incentivized

Central Process Repository

I use Blueworks to work with my team on credit monitoring tasks so I can more easily manage documents, assign tasks, and monitor our processes and workflows.

Incentivized

Real-time Collaboration

It facilitates teamwork interaction, simplifies user interaction with documents and tasks, promotes order in tasks, and helps save time by allowing the assignment of tasks and the creation of custom workflows.

Incentivized

Business Challenges

Blueworks Live has helped us because we are a large team with many tasks to complete together. This is special for teams with a big number of integrants and when they all have to interact with the same process, also using documents.

Incentivized

Central Process Repository

It's great having them all in one place, but not everyone in our organization can handle additional software, and there is no integration with the Microsoft Suite.

Real-time Collaboration

This capability is available in the Microsoft Suite, so we did not use it. For those that don't have another software to use, these features are fantastic! Automation of redundant processes saves time and improves efficiency and accuracy.

Business Challenges

It has helped resolve the issue of creating and modeling business processes and getting feedback. Since using this software for this purpose, we've been able to easily map out our pre-existing systems and have optimized them, including automation and forms, to improve efficiency, accuracy, and …

Central Process Repository

Blueworks Live is easy to control. Anyone can work on it. With time you can be a master of this business process management tool. The collaborative approach provides high accuracy. My company had a great experience with the Blueworks Live tool. We have made many exceptional plans with it.

Incentivized

Real-time Collaboration

It is more effective in design making. It works with extraordinary productivity and speed. It allows us to share the work details with users from anywhere in the world. Its amazing mapping process can change a simple plan into a unique one. It is [an] easy-to-use and efficient platform that gives …

Incentivized

Business Challenges

It is the best management tool. We can design different and unique structures. The multiple features help to do work efficiently. It usually provides high-quality business strategies. It has helped a lot of companies to grow their businesses.

Incentivized

Central Process Repository

Having documents stored in a single repository has made things for us very easy. We don't have to search within different folders to find what we are looking for. Since everything is all stored in one location, documents are easy to locate which helps us be that much more efficient.

Incentivized

Real-time Collaboration

For any program to be cloud-based is a huge plus to any user and organization. Whenever someone makes a change or update[s] on Blueworks Live, we are able to see that change in real-time. With that, we know we are working with the most up-to-date information. We also don't have to wait for someone …

Incentivized

Business Challenges

The main problem we wanted Blueworks Live to help us with was mapping out our business process. We essentially wanted to see where we were lacking in the process, and how we can improve upon these inefficiencies to make things a little better. Even though our business process is a little more …

Incentivized

Central Process Repository

This has been key! I cannot overstate how convenient it is to have everything in one place. It helps to be very organized from the start and that should help the team's ability to navigate through menus.

Incentivized

Real-time Collaboration

This has been very helpful. We don’t have a huge team, but we’ve definitely outgrown hand-scribbled notes taken during Zoom meetings. It’s much for effective to have a single place where this can be stored and accessed by all members.

Incentivized

Business Challenges

As I mentioned previously, we started very small (4 people including the founder) so if we looked at processes or decided to build a new process, it was done and documented completely via Skype or Zoom since we are remote. Now, we have a single place where all of our processes can live and where …

Incentivized

Central Process Repository

Blueworks Live has all the standard process management capabilities you would expect from it. Any business process you build can be easily shared with others and has its own lifecycle (draft, approved, etc.). You can easily sort and order them in a structured process hierarchy, and version …

Incentivized

Real-time Collaboration

Collaboration features work great. The user administration is quite simple, and users don't need much training or ramp-up to be able to start the work. You can easily identify who works on which process, whether they are completed (e.g., from draft to released) as well as suggest changes. …

Incentivized

Business Challenges

The biggest challenge was to deliver the project in time and on-budget. Blueworks Live helps centralizing processes and documentation, as well as providing traceability and audit facts. It's always better to document your way up to deployment, which is helped by the tool through process modeling, …

Incentivized

IBM Cloud Portfolio

IBM Cloud Foundry IBM Cloud Functions IBM Cloud SAP-Certified Infrastructure IBM Workload Automation IBM Watson Language Translator IBM Watson Natural Language Classifier

The IBM Suite is definitely a good accelerator for your projects. The single biggest benefit is how easy for users it is to jump …

Incentivized

Central Process Repository

First, we benefit by sharing different implementations of RPA and by enhancing knowledge sharing between the different teams of our OU [organization].The second benefit is increasing training paths of new colleagues (always in our OU). The third benefit is increasing customer knowledge and …

Incentivized

Real-time Collaboration

Any change is notified to every involved person on our team and outside of it. Another good feature is the capability to collect contributions to process definition and documentation from different sources with different degree of filtering. It's very easy to add other new users to work on the …

Incentivized

Business Challenges

The main business issue is sharing experiences and increasing the rate of enhancement of our Value Proposition: Business automation. Blueworks Live helps us to get results especially in present environment with remote working. Our teams can work and share experiences.
Obviously, some problems could …

Incentivized

Central Process Repository

1. Multiple people can access the data without the need for sharing it individually with each user
2. Ability to update data and give real-time access to updated data by other users
3. Multiple people can work on the same process at the same time reducing time, effort, and dependency
4. Can reuse the …

Incentivized

Real-time Collaboration

1. Easy to track changes due to automated change notifications
2. Easy to share process links using the in-tool chat feature
3. Easy to provide or reply on review comments

Overall, it provides an easy and user-friendly experience due to its similarity with social collaboration features like post, …

Incentivized

Business Challenges

We wanted an easy to use and install tool. Because it is cloud-based, it has helped reduce the admin task of manually installing the tool on a client's systems. Further, it is quite easy to understand and requires minimal training. Also, we wanted a simple and low-cost tool that could suffice the …

Incentivized

Central Process Repository

We have workers all over the country. This tool is invaluable for keeping everyone connected to our and each other's work.

Incentivized

Real-time Collaboration

We no longer have to wait for our turn. We can all edit and make changes to the same document as we work as a team.

Incentivized

Business Challenges

We needed a place where all of our teams can collaborate together for the good of one project. This tool significantly manages all of our needs in one place.

Incentivized

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 13 features

Social collaboration tools (25)
8.4
84%
Process designer (25)
8.2
82%
Standard reports (24)
8.0
80%
Support for modeling languages (24)
8.0
80%

Reviewer Pros & Cons

View all pros & cons

Remove the complexity from the process
Unable to integrate other tools need to improved

Verified User

Engineer in Information Technology

Information Technology & Services Company, 501-1000 employees

Allows for Collaboration
Import functionality (on initial integration) could have been simplified

Verified User

Technician in Information Technology

Information Technology & Services Company, 11-50 employees

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Pricing

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IBM Blueworks Live

N/A

Unavailable

What is IBM Blueworks Live?

Blueworks Live is cloud-based business process management software that provides users with a collaborative environment for documenting, analyzing, and building business process mapping.

Entry-level set up fee?

No setup fee

For the latest information on pricing, visithttps://www.ibm.com/products/blueworksl…

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

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Product Demos

Blueworks Live - swedish demo

YouTube

Collaborative Process Modeling with IBM Blueworks Live - Tailored For Federal Customers

YouTube

Modeling process in Blueworks Live: Create the Discovery Map (BPMN class demo, Ex02)

YouTube

Blueworks Live demo – prosessien tavoitteellinen kuvaaminen on muutakin kuin vuokaavioiden piirtelyä

YouTube

Blueworks Live Demo and IBM BPM 8 5 Integration

YouTube

Blueworks Live Demo

YouTube

View more demos

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Features

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

7.8

Avg 8.1

Process Engine

Designing and building process models

7.9

Avg 8.4

8.2
Process designer
(25) Ratings
Web-based tool for creating and customizing web process models
8.5
Process simulation
(21) Ratings
Evaluating model performance with real data, and optimizing
7.5
Business rules engine
(23) Ratings
Business rules engine allows non developers to change business logic in a model
7.5
SOA support
(20) Ratings
Support for reusable services to be built into process design
8
Process player
(23) Ratings
Step-by-step analysis of model to validate business rules
8
Support for modeling languages
(24) Ratings
Support for modeling languages like BPML, BPEL, and BMMN.
8.1
Form builder
(16) Ratings
Integrated form design tool
7.6
Model execution
(16) Ratings
Ability to execute model and build code without programming skills

Collaboration

Collaboration tools allowing BPM experts to collaborate on model design

8.4

Avg 8.2

Content Management Capabilties

Lightweight tool for managing content

8.5

Avg 8.1

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Product Details

About
Integrations
Competitors
Tech Details
FAQs

What is IBM Blueworks Live?

IBM Blueworks Live is cloud-based business process management software that provides users with a collaborative environment for documenting, analyzing, and building business process mapping.

https://ibm.biz/BlueworksLive_product_page

IBM Blueworks Live Features

Show Unsupported Features

Process Engine Features

Supported: Process designer
Supported: Process simulation
Supported: Business rules engine
Supported: SOA support
Supported: Process player
Supported: Support for modeling languages

Collaboration Features

Supported: Social collaboration tools

Reporting & Analytics Features

Supported: Standard reports
Supported: Custom reports

Content Management Capabilties Features

Supported: Content management

Additional Features

Supported: Automated workflows and checklists
Supported: Governance

IBM Blueworks Live Integrations

IBM Business Automation Workflow

IBM Blueworks Live Competitors

IBM Blueworks Live Technical Details

Deployment Types	Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Unspecified
Mobile Application	No
Supported Countries	Global
Supported Languages	English, German, Spanish, French, Italian, Japanese, Korean, Polish, Portuguese, Brazilian, Turkish, Simplified Chinese, Traditional Chinese

Frequently Asked Questions

Blueworks Live is cloud-based business process management software that provides users with a collaborative environment for documenting, analyzing, and building business process mapping.

Microsoft Visio, Lucid Visual Collaboration Suite, and Bizagi Digital Business Platform are common alternatives for IBM Blueworks Live.

Reviewers rate Process simulation and Content management highest, with a score of 8.5.

The most common users of IBM Blueworks Live are from Enterprises (1,001+ employees).

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Comparisons

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Reviews and Ratings

(69)

Attribute Ratings

8.3
Support Rating5 ratings

Reviews

(1-25 of 29)

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April 11, 2024

Improve documentation Process with IBM Blueworks Live

Verified User

Engineer in Information Technology

Information Technology & Services Company, 501-1000 employees

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Pros and Cons

Easy to use
Remove the complexity from the process
Secure and accessible

Unable to integrate other tools need to improved
Improve user experience

April 09, 2024

Collaborative & Useful in Real Time

Verified User

Technician in Information Technology

Information Technology & Services Company, 11-50 employees

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Pros and Cons

Allows for Collaboration
Simple to Use
Accessible in the Cloud

Export functionality could be improved / broadened
Pricing could be better
Import functionality (on initial integration) could have been simplified

April 07, 2024

Best Automation TOOL EVER!!

Verified User

Team Lead in Information Technology

Information Technology & Services Company, 1001-5000 employees

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Pros and Cons

In our project, IBM Blueworks is utilised to improve the customer experience when interacting with the company's customer assistance for any support or inquiries.
Teams can utilise process mapping elements in web-based solutions to document new or current processes.
In my opinion, the tool is quite intuitive and very efficient.

As I have used this tool 2 months back and have worked on it for approximately 6-7 months. For that particular timeframe I found that it can enhancable in areas of integration to accommodate additional ERP and CRM tools .

April 02, 2024

Excellent and simple tool

Kartik Saxena

legal associate (B.D.

Aeren LPO (Information Technology & Services, 51-200 employees)

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Pros and Cons

Refine business process.
Easy to use.
collaborative environment

the only difficulty has been figuring out some of its more sophisticated features learning curve. it is difficult to fully comprehend because to its size.

April 01, 2024

IBM Blueworks Shines

Verified User

Consultant in Information Technology

Information Technology & Services Company, 5001-10,000 employees

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Pros and Cons

IBM Blueworks Helps claim intake or assesment by allowing process models using bpmn.
It helps by advising on process automation scope in the available processes
It provides guidance to remove any bottlenecks from processes

IBM Blueworks Can be improved in integration areas to support more erp and crm tools
It can be provided with AI capability for more advanced features

March 30, 2024

Great for mapping & visualization, could be better for mobile/UI

Yassir Sahnoun

Founder

YassirSahnoun.com (Marketing & Advertising, 1-10 employees)

Score 7 out of 10

Vetted Review

Verified User

Pros and Cons

Process mapping and visualization
Documentation and standardization of processes
Ease of use

More advanced reporting and analytics options
A more modern user interface
Better mobile experience

March 30, 2024

Value for Money !!

Verified User

Contributor in Information Technology

Transportation/Trucking/Railroad Company, 5001-10,000 employees

Score 7 out of 10

Vetted Review

Verified User

Incentivized

Pros and Cons

Easy online access.
Communication is direct
It does not require download processes.

usability issues with the IBM Cloud Kubernetes Service
Need more options for activity-type icons besides just activities and gateway diamonds.

February 14, 2024

Blueworks is easy to use and provides powerful analytics.

Verified User

Professional in Other

Insurance Company, 1001-5000 employees

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Pros and Cons

Easy to create process diagrams quickly, while collaborating with others.
Create linkages to sub-processes and other workflows.
Track activities using metadata such as which IT systems are utilized.
Use the glossary terms to find where different roles or systems are involved in processes throughout your org.

I wish there were more options for activity-type icons besides just activities and gateway diamonds.
I really wish IBM would fix the way the icons for Activity Type, such as "Robot Task" or "Service Task," appear in the corner of the activity box in a way that often overlaps the text description so you can't read it.
It's a silly thing, but for darker color coding shades, the text should turn to white for the legibility of the text. It is hard to read when some colors are applied.

February 12, 2024

IBM Blueworks Good application to document, analyze, and improve their business processes.

Dr. ROOPESH RAO

Head Industry Institute Initiatives/Training and Placement Officer

Datta Meghe Institute of Medical Sciences (Education Management, 51-200 employees)

Score 7 out of 10

Vetted Review

Verified User

Incentivized

Pros and Cons

Integration
Automation and Workflow.
Versioning and History.
Collaboration

Reporting and Analytics.
Customization Options.
Enhanced Collaboration Features.

February 08, 2024

My experience using IBM Blueworks Live

Verified User

Director in Sales

E-Learning Company, 11-50 employees

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Pros and Cons

User-friendly interface
Collaborative features
Process analysis and optimization features

It could have more advanced modeling features
Lack of customization options for reports and dashboards
Better support for offline access and sync options

February 07, 2024

Innovating.

Verified User

Administrator in Other

Government Administration Company, 5001-10,000 employees

Score 8 out of 10

Vetted Review

Verified User

Incentivized

Pros and Cons

Improves digital workflow.
Automating decisions.
Live features.

Login issues.
Invitation mail is not always received.
Workflows are confusing.

February 07, 2024

Centralize your documentation and make it sustainable

Verified User

Consultant in Information Technology

Consumer Goods Company, 1001-5000 employees

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Pros and Cons

Business Process Design
Collaborative documentation
Sustainable way to keep the documentation up to date
Import / Export on specific reusable format

Integration with tools such as Sharepoint

July 24, 2022

BlueWorks Live is not that bad!

Elmer Alexis Miranda Montoya

Credit Analyst

LafargeHolcim (Construction, 10,001+ employees)

Score 8 out of 10

Vetted Review

Verified User

Incentivized

Pros and Cons

Facilitates teamwork.
Simplifies user interaction with documents and tasks.
Promotes order in tasks.
Helps save time by allowing assignment of tasks and creation of custom workflows.

In particular, we have had problems with the availability of the service because the platform frequently crashed.
Is not easy to pull some indicators.
We would like to be able to see a different interface, long ago with the same.
Payment process is not easy.

June 29, 2022

Not the greatest on the Microsoft 365 Environment

Verified User

Director in Marketing

Individual & Family Services Company, 11-50 employees

Score 7 out of 10

Vetted Review

Verified User

Pros and Cons

Business flow design
Automated processes
Project and task management

Design is nice and simple but could be modernized
I wish it could integrate with other software

September 26, 2021

The easy step to enhance business

Ryan Dury

Senior Manager Strategic Accounts & Sales Support

Swisscard AECS GmbH (Financial Services, 501-1000 employees)

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Pros and Cons

You can operate it anywhere through a browser because it is cloud based.
There is no need to download it. It is easy to use and reliable platform.
Whole team can take part in business improvement.
Support gives reliable assistance.

Sometimes problems occur in sharing information to different devices.
Not effective for complicated processes.

September 26, 2021

Improving one's Process with Blueworks Live!

Verified User

Manager in Sales

Hospitality Company, 1001-5000 employees

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Pros and Cons

Cloud-based
Very Intuitive tool
Documentation

Loading can be slow
Customization of reports
Analytics can be improved

September 23, 2021

Great value for the money if you need help with collaboration

Verified User

Manager in Marketing

Real Estate Company, 11-50 employees

Score 8 out of 10

Vetted Review

Verified User

Incentivized

Pros and Cons

Allows team members to work within their Space and then share that work with others
Export/print artifacts and space activity data
Create workflows and process blueprints

The playback feature can be a little buggy at times and could use some more speed as well.
It can be a little hard to navigate the many many menus and sub-menus
The search/filter feature could use some fine-tuning. It doesn’t always return the expected results

September 22, 2021

Great addition to the IBM suite, not worth it as a standalone

Verified User

Team Lead in Professional Services

Information Technology and Services Company, 11-50 employees

Score 4 out of 10

Vetted Review

Verified User

Incentivized

Pros and Cons

Out-of-the-box integration with the IBM Suite
Intuitive and easy-to-use for any business analyst
Lots of options to work with Microsoft products

Pricing is prohibitive for any non-Large Enterprise customer
User experience is very dated
Not a true BPMN2 modeler so you'll have a hard time migrating to another solution later on

February 11, 2021

A very practical evaluation and gaps in considerations drawn from experience

Verified User

Manager in Research & Development

Information Technology & Services Company, 501-1000 employees

Score 7 out of 10

Vetted Review

Reseller Incentivized

Pros and Cons

Sharing jobs in the company
To engage customer
To record any detail in order to define processes

Managing other documentation
Insert and retrieve attributes on task and subtask
Inheritance between task and subtask

July 29, 2020

Easy to use end-to-end process modeling tool

Verified User

Consultant in Other

Management Consulting Company, 10,001+ employees

Score 7 out of 10

Vetted Review

Verified User

Incentivized

Pros and Cons

Cloud based, hence quick and easy access without any installation requirement
Easy and intuitive, making modeling much easier
Visio import is one of the best in Blueworks
Low cost compared to some other tools in the market
User management is quite easy from an admin perspective

Ability to customize reports like change the layout if required
To add more BPMN symbols (at least task types like script task)
Ability to create pools in BPMN diagram, or else it cannot be integreated with SAP SolMan

March 14, 2020

Blueworks Live - Helps your teams unify in success

Chrystine Hausman

RPA Engineer

TeamHealth (Hospital & Health Care, 10,001+ employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Pros and Cons

RPA design documents
Manage user stories, data and milestones
Create workflows with ease

Could be a bit more user friendly

February 13, 2020

Great for process documentation!

Verified User

Advisor in Information Technology

Computer Software Company, 10,001+ employees

Score 8 out of 10

Vetted Review

Verified User

Incentivized

Pros and Cons

It allows us to discover, capture, and document processes in a simple way.
Super simple method to process documentation and discovery.

Limitations in sharing and exporting to different applications.
I feel that changes only get made after a competitor comes out with a new model or feature.

January 21, 2020

Blueworks Live Review

Verified User

Director in Customer Service

Import & Export Company, 1-10 employees

Score 8 out of 10

Vetted Review

Verified User

Incentivized

Pros and Cons

Upgraded our team and business communication!
All on the cloud, so no downloads or heavy hardware.

Would like to see more interface personalization options.

October 12, 2019

Blueworks Review

Mohd. Islam Khan

Senior Software Development Engineer

Conduent (Information Technology and Services, 10,001+ employees)

Score 8 out of 10

Vetted Review

Verified User

Incentivized

Pros and Cons

Easy use of cloud
All users can contribute to process improvement.
It enables business users to discover and document processes simply.

It needs a high level of skills
It is challenging to design, configure and deploy.

September 27, 2019

My Blueworks Live Experience

Verified User

Analyst in Human Resources

Insurance Company, 501-1000 employees

Score 7 out of 10

Vetted Review

Verified User

Pros and Cons

It is a very simple tool.
It allows you to define roles and responsibilities and identify where a particular process, system, input, or activity is used.

Reporting should be improved to allow you to select the attributes to be downloaded (in Word files) and attributes from connected (in Excel).
In the diagrams, it should allow you to design the connectors yourself.

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