MY experience on BMC Helix Client Management Suite
We moved to BMC Remedy as ITSM tool from in-house tools in order to meet the scaling of the business. Till then we did not have a full …
Overview
What is BMC Helix Client Management?
BMC Helix Client Management provides comprehensive, automated endpoint management, delivering great service to end users while minimizing cost, maintaining compliance, and reducing security risk. It replaces the now EoL BMC BladeLogic Client Automation platform. The software automatically deploys patches…
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What is BMC Helix Client Management?
BMC Helix Client Management provides comprehensive, automated endpoint management, delivering great service to end users while minimizing cost, maintaining compliance, and reducing security risk. It replaces the now EoL BMC BladeLogic Client Automation platform. The software automatically deploys…
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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What is BMC Helix Client Management?
BMC Helix Client Management Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Reviews and Ratings
(10)Attribute Ratings
Reviews
(1-3 of 3)Companies can't remove reviews or game the system. Here's why
We moved to BMC Remedy as ITSM tool from in-house tools in order to meet the scaling of the business. Till then we did not have a full fledge ITAM tool. Since BMC Helix Client Management Tool integrates readily with BMC Remedy, we decided to go with this tool for major asset inventory purpose. This is being used by the whole organisation for ITAM purpose.
- Integration with BMC Remedy.
- Lightweight client.
- Good reporting features.
- Features are not uniform across OS for end point management.
- Changes take longer time to execute in the cloud front.
- This was a costly affair to say the least.
- Did not find a great value add done by their support and account management team.
- Microsoft System Center Configuration Manager (SCCM)
As we decided to go for BMC Remedy for ITSM, BMC Helix Client Management was the better solution than other tools for ITAM solution as integrating ITAM and ITSM was easier than other tools and also from support point of view, it will be one throat to choke. The reporting module was elaborate and customisable.
April 14, 2017
Go to product for quality asset management
Score 9 out of 10
Vetted Review
Verified User
We use BMC Client Management for computer imaging, patch management, asset management and software deployment. It allows us a high level of control over the patching process which is extremely important in a manufacturing environment. It is our go to system to automate all asset processes and has allowed us to reduce computer replacement time, speed software deployment and help with asset planning.
- Easy to use
- Easy to upgrade
- Highly flexible without customization
- Great community/support
- Patch management provides the flexibility to deploy patches using a test to production methodology. It also allows us to customize restart actions which helps with compliance but eases disruption to the business.
- Computer imaging and software deployment work together to improve speed to delivery.
- Financial asset management is very useful providing all of the information we need to support our PC replacement process.
- Reporting can be challenging
- Advanced features like image deployment lack detailed documentation
- Would like to see the addition of flexible field names, especially to financial asset management.
- BMC Client Management has improved our speed to delivery, quality of service and security by providing the necessary automation tools to improve our processes.
March 27, 2017
BMC Client Management
Score 10 out of 10
Vetted Review
Verified User
We use BMC Client Management for remote access, OS program deployment, patch management, and compliance management. it is a very big time saver on patching systems. you can set it and let it go. The Compliance module has help our compliance officer find, identify, and remediate, shortfalls in our practices.
- Simple interface
- Easy to navigate around
- It would be nice if it were possible to export search results
- Schedule my reports to automatically, run at intervals of my choosing with the results either emailed or dumped to disk as a CSV
- Easy report writing
- Saves a lot of time for techs.
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