Tantalizing to minimize risk by data visualization.
Effectiveness to track and manage the hardware and software. Ease of integration with APIs. Excellent with providing a digital operating …
Overview
What is BMC Helix CMDB?
The BMC Helix Configuration Management Database (CMDB, formerly known as Atrium CMDB) is a configuration management database.
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What is BMC Helix CMDB?
BMC Helix CMDB Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Reviews
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September 06, 2016
BMC Atrium CMDB - the long and short of it
We currently only use it to store information on our servers for our IT departments. However, we are looking at expanding this to include more non-IT type information such as creating assets for locations and things which would help assist with our IT Service Desk such as mobile phones and computer workstations.
- Atrium CMDB integration with Remedy and SmartIT are great! It's very simple to select an asset which is affected by a work ticket.
- The storage capacity of information which can be saved into the CMDB is vast. It's not limited to IT based assets only.
- The vast ability of storage of an asset in the CMDB. While it is a great feature, it is also an area of potential catastrophe. It is akin to only driving a basic automatic car for years and then being put into the seat of an Formula 1 racer. If you don't know what you're doing, better prepare for disaster.
- To utilize any advanced features of the Atrium CMDB, you'll want to look into some sort of training. Otherwise, you will have a large mess to clean up and getting rid of a mess of this size and potential magnitude is a large undertaking.
- Combined with BMC Discovery, the CMDB has enabled us to have very useful metrics on affected server assets. Especially those affected by incidents, which allows us to troubleshoot potential reoccurring problems before they get started.
- The ability to pull up a users information and know where they sit, what hardware and software they are using, as well as the ability to easily process tickets against it will significantly decrease our response times for service outages.
No