Overview
What is BMC FootPrints?
BMC FootPrints is an IT service management (ITSM) solution featuring workload automation.
Footprints gets you the data you need at you help desk!
Review on BMC
BMC FootPrints Does the Job Well
Decent tool for helpdesk use
Footprints good/bad
No FootPrints in the Sand
Leave your mark with FootPrints
FootPrints Serves Its Purpose
BMC Footprints 11.6 - An Excellent Product with incredible support.
BMC Review
BMC Footprints
A Perfect Solution for Any Business
Only for the very basic ticket routing and simple system. NOT FOR THE ADVANCED and automation!!!
BMC Footprints- Quick Review
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Organize and prioritize service tickets (9)9.090%
- ITSM reports and dashboards (7)9.090%
- Configuration mangement (7)7.777%
- Self-service tools (7)7.070%
Pricing
What is BMC FootPrints?
BMC FootPrints is an IT service management (ITSM) solution featuring workload automation.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
Inoks Footprints demo presentation
BMC Client Manager Detailed Demo
BMC FootPrints IT Service Management Webinar, Part 3
BMC FootPrints Asset Core Webinar, Part 3
BMC FootPrints Asset Core Demo, Part 4: Questions & Answers
BMC FootPrints Overview Demo Flycast Partners
Features
Incident and problem management
Streamlining ticketing and service restoration processes
- 9Organize and prioritize service tickets(9) Ratings
Prioritize tickets to ensure most urgent are tackled first
- 7Expert directory(4) Ratings
Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts
- 6Service restoration(2) Ratings
Impact assessment and automated fixes for common problems
- 7Self-service tools(7) Ratings
Repository of information documenting common issues and known resolutions which can be accessed directly by users
- 10Subscription-based notifications(6) Ratings
Users subscribe to notifications for ticket updates
- 9ITSM collaboration and documentation(6) Ratings
Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.
- 9ITSM reports and dashboards(7) Ratings
Reports and dashboards are used to optimize service desk operations by supplying key performance and capacity data
ITSM asset management
Managing all IT assets and enforcing policy rules
- 7.7Configuration mangement(7) Ratings
Database for tracking and reporting all business assets
- 8Asset management dashboard(5) Ratings
Dashboard showing organization's software portfolio
- 8Policy and contract enforcement(4) Ratings
Ensuring that requesters have eligibility before fullfullment
Change management
Ensuring standardized processes for making changes to IT infrastructure
- 9Change requests repository(3) Ratings
Single repository of all planned changes and releases
- 9Change calendar(3) Ratings
Calendar showing change schedule to stakeholders
- 9Service-level management(4) Ratings
Process for negotiating agreements regarding service level expectations, and ensuring these are met
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is BMC FootPrints?
BMC FootPrints Competitors
BMC FootPrints Technical Details
Operating Systems | Unspecified |
---|---|
Mobile Application | No |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(57)Attribute Ratings
Reviews
(1-18 of 18)BMC Footprints supports any workspace you need
Footprints gets you the data you need at you help desk!
Keeping status of projects in progress and the current state they are in. Allowing anyone with access to know the current state of any project. Generating a useful report is a bit more difficult then I would like.