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BMC FootPrints

BMC FootPrints

Overview

What is BMC FootPrints?

BMC FootPrints is an IT service management (ITSM) solution featuring workload automation.

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Learn from top reviewers

BMC Footprints supports any workspace you need

Rating: 9 out of 10
June 16, 2022
IncentivizedVetted ReviewVerified User
I use BMC FootPrints to keep the tracking of product demos and proofs of concept with the customers, we have different workspaces, one for presales, other for the projects, ot...
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Gerardo Varillas
Manager - Information Technology
Product Manager
iDric Soluciones de TI y Seguridad Informática
BMC FootPrints12 years of experience

Footprints gets you the data you need at you help desk!

Rating: 7 out of 10
March 31, 2022
IncentivizedVetted ReviewVerified User
We use it to track our projects and what phase they are in. Tickets can be Open, in-progress, Pending, requires follow up, completed. This allows all our team members to keep ...
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Verified user
Engineer
BMC FootPrints5 years of experience

Review on BMC

Rating: 7 out of 10
September 18, 2020
IncentivizedVetted Review
We have been using it for around 5 years, and we use it in Outsourced departments. Our client helpdesk uses it for tracking trouble tickets from our clients and resident engin...
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Naveen Mudupuri Anantha
Manager - Information Technology
Sr. Solution Consultant Security - Presales
Raksha Technologies Pvt Ltd
BMC FootPrints5 years of experience

BMC FootPrints Does the Job Well

Rating: 8 out of 10
February 26, 2020
IncentivizedVetted ReviewVerified User
We have been using FootPrints for around 15 years, and we use it in multiple departments. Our helpdesk uses it for tracking trouble tickets from our stores and field users, ou...
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Verified user
Administrator
BMC FootPrints15 years of experience

Decent tool for helpdesk use

Rating: 8 out of 10
September 10, 2019
IncentivizedVetted ReviewVerified User
In our current configuration, BMC FootPrints is being used by the IT department. FootPrints allows our end-users to submit trouble tickets for issues for their computers, phon...
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Verified user
Director
BMC FootPrints15 years of experience

Footprints good/bad

Rating: 2 out of 10
August 7, 2017
IncentivizedVetted ReviewVerified User
It is being used across the organization by each department. BMC FootPrints is set up by what is called 'workspaces'. These are each designed for different workflows and are e...
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Verified user
Analyst
BMC FootPrints5 years of experience

No FootPrints in the Sand

Rating: 4 out of 10
May 26, 2017
IncentivizedVetted ReviewVerified User
FootPrints is being used by the company I am consulting. We are tracking IT support issues, projects, and tasks associated to the projects. The system is being utilized by the...
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Brandon Nyberg
Analyst - Information Technology
Consultant
LogiSolve
BMC FootPrints1 year of experience

Leave your mark with FootPrints

Rating: 6 out of 10
March 30, 2017
IncentivizedVetted ReviewVerified User
St. Luke's has used BMC's FootPrints for the last 7+ years and it has served the purpose of ticket management for Incident, Service Request, Change Mgmt, Customer Portal, Know...
Continue reading
Kelson O'Neil
Analyst - Information Technology
ITSM Manager
St. Luke's Health System
BMC FootPrints8 years of experience

FootPrints Serves Its Purpose

Rating: 7 out of 10
September 21, 2015
IncentivizedVetted ReviewVerified User
BMC FootPrints Service Core is used as the support ticketing system for various campus departments to help users troubleshoot issues that arise.
Continue reading
Dominic Tsang
Employee - Information Technology
Cal 1 Card Senior Production Assistant
UC Berkeley
BMC FootPrints2 years of experience

BMC Footprints 11.6 - An Excellent Product with incredible support.

Rating: 8 out of 10
April 8, 2015
IncentivizedVetted ReviewVerified User
We use BMC FootPrints for all of our internal tickets, from Human Resources to Sales to Corp IT to our external customer Support. One of the things I like most about it is the...
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Todd Arntson
Administrator - Information Technology
Lead Operations Administrator
EasyStreet Online Services
BMC FootPrints6 years of experience

BMC Review

Rating: 7 out of 10
June 30, 2014
IncentivizedVetted ReviewVerified User
The IT department of Cellular Sales used it to manage IT tickets for all types of support. The Operations Team (Tier 1), Systems (II), and Network (III) had access to it. Sale...
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Verified user
Professional
BMC FootPrints2 years of experience

BMC Footprints

Rating: 7 out of 10
June 30, 2014
IncentivizedVetted ReviewVerified User
As a medium to large sized company with the infrastructure to match, we were faced with a need for asset management, remote device management and helpdesk ticketing. BMC Footp...
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Verified user
Administrator
BMC FootPrints2 years of experience

A Perfect Solution for Any Business

Rating: 9 out of 10
June 21, 2014
IncentivizedVetted ReviewVerified User
We use Footprints across various departments including our computer helpdesk, accounting helpdesk, SAP department, programming team, network team, and in house support. It has...
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Casey Ketcham
Administrator - Information Technology
Network Administrator
NPC International
BMC FootPrints10 years of experience

Only for the very basic ticket routing and simple system. NOT FOR THE ADVANCED and automation!!!

Rating: 1 out of 10
June 21, 2014
IncentivizedVetted ReviewVerified User
BMC FootPrints has worked tremendous ways that our previous ticketing system has not. We have been able to do most ideas that needed to be implemented, but there were a lot of...
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Verified user
Team Lead
BMC FootPrints2 years of experience

BMC Footprints- Quick Review

Rating: 7 out of 10
June 20, 2014
Vetted ReviewVerified User
It addresses workflows, tracking of inventory, help desk tickets and patching.
Continue reading
Kyriakos Kalaitzidis
Team Lead - Information Technology
System Engineer/ Operations
Jennison Associates
BMC FootPrints2 years of experience
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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BMC FootPrints

BMC FootPrints

N/A
Unavailable

What is BMC FootPrints?

BMC FootPrints is an IT service management (ITSM) solution featuring workload automation.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

BMC Helix ITSM

BMC Helix ITSM

N/A
Unavailable
What is BMC Helix ITSM?

BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations.

ServiceNow IT Service Management

ServiceNow IT Service Management

$10,000
per year
What is ServiceNow IT Service Management?

ServiceNow is a fast-growing service management provider that went public in 2012. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and…

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Product Demos

Inoks Footprints demo presentation

YouTube

BMC Client Manager Detailed Demo

YouTube

BMC FootPrints IT Service Management Webinar, Part 3

YouTube

BMC FootPrints Asset Core Webinar, Part 3

YouTube

BMC FootPrints Asset Core Demo, Part 4: Questions & Answers

YouTube

BMC FootPrints Overview Demo Flycast Partners

YouTube
View more demos
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Features

Incident and problem management

Streamlining ticketing and service restoration processes

8.1
Avg 8.2

ITSM asset management

Managing all IT assets and enforcing policy rules

7.9
Avg 8.2

Change management

Ensuring standardized processes for making changes to IT infrastructure

9
Avg 8.4
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Product Details

What is BMC FootPrints?

BMC FootPrints Competitors

BMC FootPrints Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

BMC FootPrints is an IT service management (ITSM) solution featuring workload automation.

Spiceworks Help Desk and BMC Helix Remedyforce are common alternatives for BMC FootPrints.

Reviewers rate Subscription-based notifications highest, with a score of 10.

The most common users of BMC FootPrints are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(58)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Workspace Customization Options: Users have appreciated the variety of customization choices available, enabling them to create personalized setups tailored to their specific needs. This level of flexibility has allowed users to optimize their workflow and enhance productivity significantly.

Stability and Reliability: Reviewers have noted that the system operates very stably, providing a reliable platform for managing tickets without frequent disruptions. This consistent performance has instilled confidence in users regarding the system's ability to handle ticket management efficiently.

Pop-Up Notifications Feature: Customers have expressed satisfaction with the pop-up notifications feature, which delivers timely updates and alerts within the system, enhancing overall user experience. The convenience of receiving instant notifications has been particularly praised for improving response times and ensuring prompt actions on critical ticket updates.

Interface Design: Users have found the default interface design to be unfriendly and time-consuming to navigate. Some customers expressed a desire for more customization options to tailor the software to their preferences.

Reporting Functionality: Reviewers mentioned difficulties in generating reports of closed tickets within specific timeframes, indicating a lack of straightforwardness. They also felt that the software offers too many unused features, potentially causing inefficiencies.

Archival Process: Customers highlighted issues with the cumbersome archival process, especially when dealing with a large number of documents in the same case sheet. The slow archival of old tickets was also noted as a hassle by some users.

Reviews

(1-18 of 18)
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BMC Footprints supports any workspace you need

Rating: 9 out of 10
Incentivized
June 16, 2022
GV
Gerardo Varillas
Product Manager
iDric Soluciones de TI y Seguridad Informática (Information Technology & Services, 11-50 employees)
Vetted Review
Verified User
BMC FootPrints
12 years of experience
View profile
Use Cases and Deployment Scope
I use BMC FootPrints to keep the tracking of product demos and proofs of concept with the customers, we have different workspaces, one for presales, other for the projects, other for end user's comments, other for end customer's support, and the last one for internal support. This product really doesn't face any problems, the only thing that I can say is that the interface is a little bit ugly, there out is a lot of software more friendly but Footprints is really functional for us, it has so many configurations to accomplish the tasks that we need.
Pros and Cons
  • Workspace customization
  • Very stable operation
  • Pop-up notifications
Likelihood to Recommend
BMC Footprints is so well suited to keep the documentation easy to read and find, as same as typification. You can find specific documentation for an audit so fast and export a report using the specific criteria that you need to comply with your boss or audit needs. As I told before, BMC footprints need to be more friendly to the end users because they get lost many times trying to track some ticket or typing documentation.

Footprints gets you the data you need at you help desk!

Rating: 7 out of 10
Incentivized
March 31, 2022
Verified User
Vetted Review
Verified User
BMC FootPrints
5 years of experience
Use Cases and Deployment Scope
We use it to track our projects and what phase they are in. Tickets can be Open, in-progress, Pending, requires follow up, completed. This allows all our team members to keep track of the status of each project. We trace our Classroom maintenance requests, so we don't forget any requests, it also sends an email to the requestor once the project is completed.
Pros and Cons
  • Track open tickets
  • See all open tickets in one location
  • Give immediate status of all tickets
Likelihood to Recommend
Tracing any maintenance requests, so you don't forget any requests, it also sends an email to the requestor once the project is completed.
Keeping status of projects in progress and the current state they are in. Allowing anyone with access to know the current state of any project. Generating a useful report is a bit more difficult then I would like.

Review on BMC

Rating: 7 out of 10
Incentivized
September 18, 2020
Use Cases and Deployment Scope
We have been using it for around 5 years, and we use it in Outsourced departments. Our client helpdesk uses it for tracking trouble tickets from our clients and resident engineers, our project management dept uses it for tracking IT projects of the clients, our programmers use it for change management, and my network team uses it for tracking problem tickets and network changes. It helped us maintain compliance, as well as to grow a large history of all problems and changes in our company.
Pros and Cons
  • Good to use.
  • Makes life easier with less troubleshooting.
  • Ticketing review makes easier.
Likelihood to Recommend
FootPrints really can be well suited for any company large or small. We have millions of tickets in the system and that gives us a long history of tickets to look back on when needed.

BMC FootPrints Does the Job Well

Rating: 8 out of 10
Incentivized
February 26, 2020
Verified User
Vetted Review
Verified User
BMC FootPrints
15 years of experience
Use Cases and Deployment Scope
We have been using FootPrints for around 15 years, and we use it in multiple departments. Our helpdesk uses it for tracking trouble tickets from our stores and field users, our project management dept uses it for tracking IT projects, our programmers use it for change management, and my network team uses it for tracking problem tickets and network changes. It helped us maintain Sox and PCI compliance, as well as to grow a large history of all problems and changes in our company.
Pros and Cons
  • Very easy to use.
  • Mostly trouble free. We have had very few trouble calls into support.
  • Support is top-notch when needed.
Likelihood to Recommend
FootPrints really can be well suited for any company large or small. We have millions of tickets in the system and that gives us a long history of tickets to look back on when needed, so it's really helpful for tracking anything. Larger companies might find some of the more expensive ITSM products more useful, as they do offer more features, but I really think anybody could get by using FootPrints just as well for cheaper.

Decent tool for helpdesk use

Rating: 8 out of 10
Incentivized
September 10, 2019
Verified User
Vetted Review
Verified User
BMC FootPrints
15 years of experience
Use Cases and Deployment Scope
In our current configuration, BMC FootPrints is being used by the IT department. FootPrints allows our end-users to submit trouble tickets for issues for their computers, phones, prints, or network issues. The IT department also uses FootPrints to document and track internal projects and tasks. Other areas in the organization are also looking to implement FootPrints in their areas for namely the same reasons of tracking and documentation.
Pros and Cons
  • Documentation. We try to reduce the amount of paperwork needed for staff to do their job, so by automating certain tasks, we are able to speed up the resolution process for trouble tickets.
  • Reporting. We'll use the reporting tool to get the number of tickets opened, response times and can go into granular reports.
  • Surveys. When tickets are closed, we automatically send out surveys to end users to get valuable feedback on how we did and what we can improve.
Likelihood to Recommend
BMC FootPrints does helpdesk ticketing very well for us in our IT department. In general, any scenario that requires some way to enter in, track and report on issues for enterprise users is the best fit. We've been doing this for more than 10 years on different versions of FootPrints. Where I would not see this as a good fit is probably is for smaller deployments of less than 50 users.

Footprints good/bad

Rating: 2 out of 10
Incentivized
August 07, 2017
Verified User
Vetted Review
Verified User
BMC FootPrints
5 years of experience
Use Cases and Deployment Scope
It is being used across the organization by each department. BMC FootPrints is set up by what is called 'workspaces'. These are each designed for different workflows and are each independent databases. We use it for CAPA events, as well as tracking customer products that can not be received to an error in the receiving documentation.
Pros and Cons
  • One system that allows configuration for different requirements.
  • Contains basic canned reports for a variety of time frames.
  • Email notifications.
Likelihood to Recommend

No FootPrints in the Sand

Rating: 4 out of 10
Incentivized
May 26, 2017
BN
Brandon Nyberg
Consultant
LogiSolve (Renewables & Environment, 201-500 employees)
Vetted Review
Verified User
BMC FootPrints
1 year of experience
View profile
Use Cases and Deployment Scope
FootPrints is being used by the company I am consulting. We are tracking IT support issues, projects, and tasks associated to the projects. The system is being utilized by the entire company to submit and track any IT issues that need to be addressed.
Pros and Cons
  • The best thing FootPrints does well is how flexible it is. It can be utilized to do a huge array of business functions.
  • Task Automation
  • Increases visibility and transparency
Likelihood to Recommend
[It's] Well suited for tracking IT requests.

Leave your mark with FootPrints

Rating: 6 out of 10
Incentivized
March 30, 2017
KO
Kelson O'Neil
ITSM Manager
St. Luke's Health System (Hospital & Health Care, 10,001+ employees)
Vetted Review
Verified User
BMC FootPrints
8 years of experience
View profile
Use Cases and Deployment Scope
St. Luke's has used BMC's FootPrints for the last 7+ years and it has served the purpose of ticket management for Incident, Service Request, Change Mgmt, Customer Portal, Knowledge Base, and Service Catalog. The product has been deployed for departments both inside of IT and outside of IT including: Marketing, Finance, Human Resources, Supply Chain, and Project Management.
Pros and Cons
  • It provides a simple to implement customer portal.
  • Web-based, makes for simple management of tickets and tool from within a Web GUI.
Likelihood to Recommend
Very well suited for small and emerging IT departments that need to provide basic Incident/Request Management, Change Management, and a basic customer portal. It is also a good tool for organizations who do not have well defined ITIL/ITSM Processes.

FootPrints Serves Its Purpose

Rating: 7 out of 10
Incentivized
September 21, 2015
DT
Dominic Tsang
Cal 1 Card Senior Production Assistant
UC Berkeley (Higher Education, 10,001+ employees)
Vetted Review
Verified User
BMC FootPrints
2 years of experience
Use Cases and Deployment Scope
BMC FootPrints Service Core is used as the support ticketing system for various campus departments to help users troubleshoot issues that arise.
Pros and Cons
  • Collaboration tool
  • Prioritizes issues
  • Feature rich
Likelihood to Recommend
BMC FootPrints Service Core is well suited for institutions that support large volumes. Being able to better categorize tickets is something I would like to see, akin to Gmail's labels and archiving.

BMC Footprints 11.6 - An Excellent Product with incredible support.

Rating: 8 out of 10
Incentivized
April 08, 2015
TA
Todd Arntson
Lead Operations Administrator
EasyStreet Online Services (Information Technology and Services, 51-200 employees)
Vetted Review
Verified User
BMC FootPrints
6 years of experience
View profile
Use Cases and Deployment Scope
We use BMC FootPrints for all of our internal tickets, from Human Resources to Sales to Corp IT to our external customer Support. One of the things I like most about it is the flexibility, and the way it can be customized for any of a wide variety of uses, like what we have deployed. Moving mis-routed tickets is a snap with everything in the same system
Pros and Cons
  • Flexibility - while a robust program 'out of the box' the way it can be adapted for almost any deployment is great.
  • Reporting - we have the ability to agent's time in tickets and can also report against customers on the same basis.
  • Views - there is a view for almost any agent preference, including across work spaces. We have agents who work in many projects, and can allow them to see what is up at a glance.
Likelihood to Recommend
It's well suited for a smaller organization, but to be fair, we are not currently running all the available modules. Smaller in this case, being 50-75 internal users and 12,000 active customers. We may well be able to better leverage Footprints once we acquire the other modules that are out there from BMC.

BMC Review

Rating: 7 out of 10
Incentivized
June 30, 2014
Verified User
Vetted Review
Verified User
BMC FootPrints
2 years of experience
Use Cases and Deployment Scope
The IT department of Cellular Sales used it to manage IT tickets for all types of support. The Operations Team (Tier 1), Systems (II), and Network (III) had access to it. Sales reps would send in tickets via email and they would be sorted in BMC and addressed.
Pros and Cons
  • Customizable. Separate work spaces are nice for different departments. Being able to edit the fields and add your own make it personal for the end user in mind.
  • Easy to use. Can simply send an email.
  • Organization is easy. Adding priority levels makes a quick overview simple to navigate.
Likelihood to Recommend
Who is the end user? They will get emails back with their ticket information. Make sure its easy to read and applicable.

BMC Footprints

Rating: 7 out of 10
Incentivized
June 30, 2014
Verified User
Vetted Review
Verified User
BMC FootPrints
2 years of experience
Use Cases and Deployment Scope
As a medium to large sized company with the infrastructure to match, we were faced with a need for asset management, remote device management and helpdesk ticketing. BMC Footprints has been implemented to address each of these.
Pros and Cons
  • Highly configurable- From the Service Core ticketing system to the Asset Core device management, Footprints allows for customizations to fit your needs and your environment.
  • Easily Integrated- Footprints is very easily integrated into your existing architecture. Seamlessly implemented with Active Directory.
  • Complete System- With Footprints Asset Core and Service Core together there is little need for any other applications or systems.
Likelihood to Recommend
Service Core is an excellent choice for incident and user management with a high degree of flexibility and configuration options. Up front support and professional services are a must however. If it is not right the first time it is very difficult to correct later.

A Perfect Solution for Any Business

Rating: 9 out of 10
Incentivized
June 21, 2014
CK
Casey Ketcham
Network Administrator
NPC International (Restaurants, 10,001+ employees)
Vetted Review
Verified User
BMC FootPrints
10 years of experience
Use Cases and Deployment Scope
We use Footprints across various departments including our computer helpdesk, accounting helpdesk, SAP department, programming team, network team, and in house support. It has been a great product to work with and helps us keep track of many issues, new hire processes, SAP development, and system access tracking. It also has been key in helping maintain our level 1 PCI compliance year after year.
Pros and Cons
  • Ease of use
  • Customization
  • Great performance
  • Outstanding technical support team
Likelihood to Recommend
It's well suited for any business that needs a solid change management or helpdesk ticket tracking system that's both easy to set up and use.

Only for the very basic ticket routing and simple system. NOT FOR THE ADVANCED and automation!!!

Rating: 1 out of 10
Incentivized
June 21, 2014
Verified User
Vetted Review
Verified User
BMC FootPrints
2 years of experience
Use Cases and Deployment Scope
BMC FootPrints has worked tremendous ways that our previous ticketing system has not. We have been able to do most ideas that needed to be implemented, but there were a lot of pains when doing so. The Customer Service is awesome and work with us to achieve most of what we needed, but there are a lot of limitations to the software and we find bugs often.
Pros and Cons
  • Customer Service
  • Basic ticket routing
  • Incident Management
Likelihood to Recommend
There are a lot of limitations within the software that do not allow us to do things we need to do. We have had to customize a lot or define workarounds (that patches then break). This is very frustrating when trying to provide the best service to our customers.

BMC Footprints- Quick Review

Rating: 7 out of 10
June 20, 2014
KK
Kyriakos Kalaitzidis
System Engineer/ Operations
Jennison Associates (Investment Management, 51-200 employees)
Vetted Review
Verified User
BMC FootPrints
2 years of experience
Use Cases and Deployment Scope
It addresses workflows, tracking of inventory, help desk tickets and patching.
Pros and Cons
  • The ability to take control of a users workstation from the BMC portal
  • Vast amounts for functionality
  • The ability to drill into a user's workstation and look at inventory
  • Help desk tickets, and automated updates through email is very well executed
Likelihood to Recommend
You need to have a team/department that is willing to work through the software and train the personnel to always work through this system. Otherwise it is too large and complex and your support staff will never feel comfortable working with it unless it is their primary tool.

A well-balanced system for problem solvers

Rating: 8 out of 10
Incentivized
June 18, 2014
Verified User
Vetted Review
Verified User
BMC FootPrints
1 year of experience
Use Cases and Deployment Scope
BMC Footprints is used by my organization as a means of communication between all departments to log and resolve issues. The program allows for easy, accurate routing which ensures issues are assigned to the proper personnel to be resolved as quickly as possible. Severity levels make it easy to prioritize and the built-in communication system that forwards responses to e-mail as well as being able to CC in a participant makes communication seamless.
Pros and Cons
  • Feature-Rich - BMC Footprints is feature-rich in that it includes (but is not limited to) multiple work spaces, global issue notifications, prioritizing, organization, easy logging, a customizable interface, reports, a service catalog, calendars, knowledge base, and communication features.
  • Straightforward User Interface - The user interface is easy to learn and understand with concise labeling and look-up features.
  • Communication - Users can interact through customer notes in issue tickets, have changes notified via e-mail, and add in participants to new or currently existing tickets.
Likelihood to Recommend
If you are a large organization where there are many departments spread across a large campus or area, BMC Footprints would benefit you the most. It makes communicating particular issues between users that are not physically close much easier. There are also built-in templates that can be created and edited based on a department's need. If there is an error in assignment, users can work together to get the issue where it needs to be. It also makes gathering statistical data easy with built-in functionality for reports. This program may be too feature-rich or underutilized by a small company, but can still be beneficial depending on what you need it for.

"Don't tell me the sky is the limit, there are 'footprints' on the moon!"

Rating: 8 out of 10
Incentivized
June 17, 2014
Verified User
Vetted Review
Verified User
BMC FootPrints
2 years of experience
Use Cases and Deployment Scope
We use FootPrints to handle our tickets, projects and change management across campus mainly for IT purposes.
Pros and Cons
  • I think FootPrints is a good tool, it is easy to use and intuitive.
  • It has a lot of functionality, like you can create agents and groups. Its easy to take out users in and out from groups which takes care vacations, etc. It gets synced with Outlook calendar and can show your availability as agent.
Likelihood to Recommend
It's good but it can definitely have some more features.

Great Product - BMC FootPrints

Rating: 8 out of 10
Incentivized
June 17, 2014
Verified User
Vetted Review
Verified User
BMC FootPrints
5 years of experience
Use Cases and Deployment Scope
The whole organization is using it. We use it in IT to support software change management as well as help desk tickets. As an enterprise we also use it as a ticketing system for our customers' trouble tickets. We've started using it for HR workflows as well. Our latest project using BMC Footprints is being used to allow customers to "sign in" when they arrive at a retail location.
Pros and Cons
  • Footprints does approvals and mobile approvals very well through email.
  • Footprints does change management and history / tracking very well.
  • Footprints serves as a great ticketing system.
  • Footprints has a great API that is easy to use to submit and modify tickets.
  • The database is easy to read from and report from using SQL Server Reporting Services.
Likelihood to Recommend
It's well suited for up the chain approvals and for a ticketing system.
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