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BMC FootPrints

BMC FootPrints

Overview

What is BMC FootPrints?

BMC FootPrints is an IT service management (ITSM) solution featuring workload automation.

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Learn from top reviewers

BMC Footprints supports any workspace you need

Rating: 9 out of 10
June 16, 2022
IncentivizedVetted ReviewVerified User
I use BMC FootPrints to keep the tracking of product demos and proofs of concept with the customers, we have different workspaces, one for presales, other for the projects, ot...
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Gerardo Varillas
Manager - Information Technology
Product Manager
iDric Soluciones de TI y Seguridad Informática
BMC FootPrints12 years of experience

Footprints gets you the data you need at you help desk!

Rating: 7 out of 10
March 31, 2022
IncentivizedVetted ReviewVerified User
We use it to track our projects and what phase they are in. Tickets can be Open, in-progress, Pending, requires follow up, completed. This allows all our team members to keep ...
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Verified user
Engineer
BMC FootPrints5 years of experience

Review on BMC

Rating: 7 out of 10
September 18, 2020
IncentivizedVetted Review
We have been using it for around 5 years, and we use it in Outsourced departments. Our client helpdesk uses it for tracking trouble tickets from our clients and resident engin...
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Naveen Mudupuri Anantha
Manager - Information Technology
Sr. Solution Consultant Security - Presales
Raksha Technologies Pvt Ltd
BMC FootPrints5 years of experience

No FootPrints in the Sand

Rating: 4 out of 10
May 26, 2017
IncentivizedVetted ReviewVerified User
FootPrints is being used by the company I am consulting. We are tracking IT support issues, projects, and tasks associated to the projects. The system is being utilized by the...
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Brandon Nyberg
Analyst - Information Technology
Consultant
LogiSolve
BMC FootPrints1 year of experience

Leave your mark with FootPrints

Rating: 6 out of 10
March 30, 2017
IncentivizedVetted ReviewVerified User
St. Luke's has used BMC's FootPrints for the last 7+ years and it has served the purpose of ticket management for Incident, Service Request, Change Mgmt, Customer Portal, Know...
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Kelson O'Neil
Analyst - Information Technology
ITSM Manager
St. Luke's Health System
BMC FootPrints8 years of experience
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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BMC FootPrints

BMC FootPrints

N/A
Unavailable

What is BMC FootPrints?

BMC FootPrints is an IT service management (ITSM) solution featuring workload automation.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

10 people also want pricing

Alternatives Pricing

BMC Helix ITSM

BMC Helix ITSM

N/A
Unavailable
What is BMC Helix ITSM?

BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations.

ServiceNow IT Service Management

ServiceNow IT Service Management

$10,000
per year
What is ServiceNow IT Service Management?

ServiceNow is a fast-growing service management provider that went public in 2012. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and…

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Product Demos

Inoks Footprints demo presentation

YouTube

BMC Client Manager Detailed Demo

YouTube

BMC FootPrints IT Service Management Webinar, Part 3

YouTube

BMC FootPrints Asset Core Webinar, Part 3

YouTube

BMC FootPrints Asset Core Demo, Part 4: Questions & Answers

YouTube

BMC FootPrints Overview Demo Flycast Partners

YouTube
View more demos
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Features

Incident and problem management

Streamlining ticketing and service restoration processes

8.1
Avg 8.2

ITSM asset management

Managing all IT assets and enforcing policy rules

7.9
Avg 8.2

Change management

Ensuring standardized processes for making changes to IT infrastructure

9
Avg 8.4
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Product Details

What is BMC FootPrints?

BMC FootPrints Competitors

BMC FootPrints Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

BMC FootPrints is an IT service management (ITSM) solution featuring workload automation.

Spiceworks Help Desk and BMC Helix Remedyforce are common alternatives for BMC FootPrints.

Reviewers rate Subscription-based notifications highest, with a score of 10.

The most common users of BMC FootPrints are from Enterprises (1,001+ employees).
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Comparisons

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Reviews From Top Reviewers

View all reviews
(1-5 of 8)

A Perfect Solution for Any Business

Rating: 9 out of 10
Incentivized
June 21, 2014
CK
Casey Ketcham
Network Administrator
NPC International (Restaurants, 10,001+ employees)
Vetted Review
Verified User
BMC FootPrints
10 years of experience
Use Cases and Deployment Scope
We use Footprints across various departments including our computer helpdesk, accounting helpdesk, SAP department, programming team, network team, and in house support. It has been a great product to work with and helps us keep track of many issues, new hire processes, SAP development, and system access tracking. It also has been key in helping maintain our level 1 PCI compliance year after year.
Pros
  • Ease of use
  • Customization
  • Great performance
  • Outstanding technical support team
Cons
  • No reliance on Java
  • Quicker ability to purge old data
  • Ability to change fields en masse
Likelihood to Recommend
It's well suited for any business that needs a solid change management or helpdesk ticket tracking system that's both easy to set up and use.

A well-balanced system for problem solvers

Rating: 8 out of 10
Incentivized
June 18, 2014
Verified User
Employee in Information Technology
Higher Education Company, 1001-5000 employees
Vetted Review
Verified User
BMC FootPrints
1 year of experience
Use Cases and Deployment Scope
BMC Footprints is used by my organization as a means of communication between all departments to log and resolve issues. The program allows for easy, accurate routing which ensures issues are assigned to the proper personnel to be resolved as quickly as possible. Severity levels make it easy to prioritize and the built-in communication system that forwards responses to e-mail as well as being able to CC in a participant makes communication seamless.
Pros
  • Feature-Rich - BMC Footprints is feature-rich in that it includes (but is not limited to) multiple work spaces, global issue notifications, prioritizing, organization, easy logging, a customizable interface, reports, a service catalog, calendars, knowledge base, and communication features.
  • Straightforward User Interface - The user interface is easy to learn and understand with concise labeling and look-up features.
  • Communication - Users can interact through customer notes in issue tickets, have changes notified via e-mail, and add in participants to new or currently existing tickets.
Cons
  • BMC Footprints often uses java pop-ups that can cause issues for people working on older machines in that the computer will slow or the page will crash. This is not often however and obviously depends on the user's machine.
Likelihood to Recommend
If you are a large organization where there are many departments spread across a large campus or area, BMC Footprints would benefit you the most. It makes communicating particular issues between users that are not physically close much easier. There are also built-in templates that can be created and edited based on a department's need. If there is an error in assignment, users can work together to get the issue where it needs to be. It also makes gathering statistical data easy with built-in functionality for reports. This program may be too feature-rich or underutilized by a small company, but can still be beneficial depending on what you need it for.

Footprints gets you the data you need at you help desk!

Rating: 7 out of 10
Incentivized
March 31, 2022
Verified User
Engineer in Information Technology
Education Management Company, 501-1000 employees
Vetted Review
Verified User
BMC FootPrints
5 years of experience
Use Cases and Deployment Scope
We use it to track our projects and what phase they are in. Tickets can be Open, in-progress, Pending, requires follow up, completed. This allows all our team members to keep track of the status of each project. We trace our Classroom maintenance requests, so we don't forget any requests, it also sends an email to the requestor once the project is completed.
Pros
  • Track open tickets
  • See all open tickets in one location
  • Give immediate status of all tickets
Cons
  • Creating a report of tickets closed in a specific time frame is difficult to do
  • It has lots of features that we do not implement
  • It takes a bit of time to create each ticket
Likelihood to Recommend
Tracing any maintenance requests, so you don't forget any requests, it also sends an email to the requestor once the project is completed.
Keeping status of projects in progress and the current state they are in. Allowing anyone with access to know the current state of any project. Generating a useful report is a bit more difficult then I would like.

No FootPrints in the Sand

Rating: 4 out of 10
Incentivized
May 26, 2017
BN
Brandon Nyberg
Consultant
LogiSolve (Renewables & Environment, 201-500 employees)
Vetted Review
Verified User
BMC FootPrints
1 year of experience
View profile
Use Cases and Deployment Scope
FootPrints is being used by the company I am consulting. We are tracking IT support issues, projects, and tasks associated to the projects. The system is being utilized by the entire company to submit and track any IT issues that need to be addressed.
Pros
  • The best thing FootPrints does well is how flexible it is. It can be utilized to do a huge array of business functions.
  • Task Automation
  • Increases visibility and transparency
Cons
  • Antiquated User Interface. It looks old.
  • Tracking changes to an item. When I add new details, the changes are just added to the top of the description which makes it difficult to know what is going on.
  • Navigation
Likelihood to Recommend
[It's] Well suited for tracking IT requests.

Only for the very basic ticket routing and simple system. NOT FOR THE ADVANCED and automation!!!

Rating: 1 out of 10
Incentivized
June 21, 2014
Verified User
Team Lead in Information Technology
Medical Devices Company, 5001-10,000 employees
Vetted Review
Verified User
BMC FootPrints
2 years of experience
Use Cases and Deployment Scope
BMC FootPrints has worked tremendous ways that our previous ticketing system has not. We have been able to do most ideas that needed to be implemented, but there were a lot of pains when doing so. The Customer Service is awesome and work with us to achieve most of what we needed, but there are a lot of limitations to the software and we find bugs often.
Pros
  • Customer Service
  • Basic ticket routing
  • Incident Management
Cons
  • Reporting
  • Dynamic Ticket Routing
  • Performance (Speed and application versatility)
Likelihood to Recommend
There are a lot of limitations within the software that do not allow us to do things we need to do. We have had to customize a lot or define workarounds (that patches then break). This is very frustrating when trying to provide the best service to our customers.
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