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BMC FootPrints

BMC FootPrints

Overview

What is BMC FootPrints?

BMC FootPrints is an IT service management (ITSM) solution featuring workload automation.

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Recent Reviews

TrustRadius Insights

Workspace Customization Options: Users have appreciated the variety of customization choices available, enabling them to create …
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Footprints good/bad

2 out of 10
August 07, 2017
Incentivized
It is being used across the organization by each department. BMC FootPrints is set up by what is called 'workspaces'. These are each …
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BMC Review

7 out of 10
June 30, 2014
Incentivized
The IT department of Cellular Sales used it to manage IT tickets for all types of support. The Operations Team (Tier 1), Systems (II), and …
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BMC Footprints

7 out of 10
June 30, 2014
Incentivized
As a medium to large sized company with the infrastructure to match, we were faced with a need for asset management, remote device …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 13 features
  • Organize and prioritize service tickets (9)
    9.0
    90%
  • ITSM reports and dashboards (7)
    9.0
    90%
  • Configuration mangement (7)
    7.7
    77%
  • Self-service tools (7)
    7.0
    70%
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Pricing

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N/A
Unavailable

What is BMC FootPrints?

BMC FootPrints is an IT service management (ITSM) solution featuring workload automation.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

Inoks Footprints demo presentation

YouTube

BMC Client Manager Detailed Demo

YouTube

BMC FootPrints IT Service Management Webinar, Part 3

YouTube

BMC FootPrints Asset Core Webinar, Part 3

YouTube

BMC FootPrints Asset Core Demo, Part 4: Questions & Answers

YouTube

BMC FootPrints Overview Demo Flycast Partners

YouTube
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Features

Incident and problem management

Streamlining ticketing and service restoration processes

8.1
Avg 8.2

ITSM asset management

Managing all IT assets and enforcing policy rules

7.9
Avg 8.2

Change management

Ensuring standardized processes for making changes to IT infrastructure

9
Avg 8.4
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Product Details

What is BMC FootPrints?

BMC FootPrints Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

BMC FootPrints is an IT service management (ITSM) solution featuring workload automation.

Spiceworks Help Desk and BMC Helix Remedyforce are common alternatives for BMC FootPrints.

Reviewers rate Subscription-based notifications highest, with a score of 10.
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Comparisons

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Reviews and Ratings

(58)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Workspace Customization Options: Users have appreciated the variety of customization choices available, enabling them to create personalized setups tailored to their specific needs. This level of flexibility has allowed users to optimize their workflow and enhance productivity significantly.

Stability and Reliability: Reviewers have noted that the system operates very stably, providing a reliable platform for managing tickets without frequent disruptions. This consistent performance has instilled confidence in users regarding the system's ability to handle ticket management efficiently.

Pop-Up Notifications Feature: Customers have expressed satisfaction with the pop-up notifications feature, which delivers timely updates and alerts within the system, enhancing overall user experience. The convenience of receiving instant notifications has been particularly praised for improving response times and ensuring prompt actions on critical ticket updates.

Interface Design: Users have found the default interface design to be unfriendly and time-consuming to navigate. Some customers expressed a desire for more customization options to tailor the software to their preferences.

Reporting Functionality: Reviewers mentioned difficulties in generating reports of closed tickets within specific timeframes, indicating a lack of straightforwardness. They also felt that the software offers too many unused features, potentially causing inefficiencies.

Archival Process: Customers highlighted issues with the cumbersome archival process, especially when dealing with a large number of documents in the same case sheet. The slow archival of old tickets was also noted as a hassle by some users.

Attribute Ratings

Reviews

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