RemedyForce is very good if you use it's features
[BMC Helix Remedyforce] is used to track tickets and services provided to clients as well as inventory. It helps to make searching through …
Starting at $67.90 per user/per month
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What is BMC Helix Remedyforce?
BMC Helix Remedyforce is a cloud-delivered SaaS solution for IT Helpdesk and Ticketing Management.
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Popular Features
- Organize and prioritize service tickets (7)9.090%
- Service restoration (7)9.090%
- ITSM collaboration and documentation (7)8.080%
- ITSM reports and dashboards (7)8.080%
Pricing
BMC Helix Remedyforce
$67.90
Cloud
per user/per month
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttp://www.bmc.com/forms/ESM_ContactMe_…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
BMC Helix Remedyforce Webinar Series: High Charts in Quickviews Winter 19
YouTube
Features
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Product Details
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- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is BMC Helix Remedyforce?
BMC Helix Remedyforce is an IT service management designed to scale and adapt to the needs of mid-size companies. Built on Salesforce cloud, it allows users to combine IT operations management (ITOM) and cognitive capabilities to ensure the business is efficient, compliant, and secure.
The vendor states their goal is to help users achieve:
- Service Management Excellence
- Multi-Cloud Digital Enterprise
- Predictive ITSM
BMC Helix Remedyforce Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Expert directory
- Supported: Service restoration
- Supported: Self-service tools
- Supported: Subscription-based notifications
- Supported: ITSM collaboration and documentation
- Supported: ITSM reports and dashboards
ITSM asset management Features
- Supported: Configuration mangement
- Supported: Asset management dashboard
Change management Features
- Supported: Change requests repository
- Supported: Change calendar
- Supported: Service-level management
Additional Features
- Supported: Self-Service and Service Catalog
- Supported: Knowledge Management
- Supported: Service Level Management, Dashboards, and Reporting & Analytics
- Supported: Agentless Discovery and Client Management
- Supported: Multi-Cloud Data Center Discovery
- Supported: Mobile Apps for IT and Business
- Supported: Collaboration via Chatter and Chat
- Supported: IT Best Practices and Smart Practices
BMC Helix Remedyforce Screenshots
BMC Helix Remedyforce Videos
See Remedyforce in action
BMC Helix Remedyforce Integrations
BMC Helix Remedyforce Competitors
BMC Helix Remedyforce Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Blackberry |
| Supported Languages | English, French, German, Japanese, Portuguese, Spanish |
BMC Helix Remedyforce Downloadables
Frequently Asked Questions
BMC Helix Remedyforce is a cloud-delivered SaaS solution for IT Helpdesk and Ticketing Management.
ServiceNow IT Service Management, Cherwell Service Management, and Ivanti LANDESK Service Desk (discontinued) are common alternatives for BMC Helix Remedyforce.
Reviewers rate Organize and prioritize service tickets and Service restoration and Configuration mangement highest, with a score of 9.
The most common users of BMC Helix Remedyforce are from Small Businesses (1-50 employees).
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Reviews and Ratings
(56)Attribute Ratings
Reviews
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March 08, 2021
RemedyForce is very good if you use it's features
[BMC Helix Remedyforce] is used to track tickets and services provided to clients as well as inventory. It helps to make searching through previous tickets easier as well as finding what services/software a particular client uses. This is important because all of our clients have unique setups/software requirements. With out software like this, we'd have to "reinvent" the wheel each time we assisted a client.
- Track services
- Track tickets
- Keep client information easy to search
- It can be a bit slow
- The searches can require complex code to get the exact data you need
- Sometimes the searching can feel incomplete
80%
8.0
90%
9.0
90%
9.0
April 08, 2015
Remedyforce, ticketing for the Cloud
Remedyforce is presently used within Selas Technologies to help mitigate risk and provide accountability for our clients. Consulting work often proves to be a difficult task, especially in the realm of Salesforce. Remedyforce provides a way to track new requests and issues relating to our clients and gives upper management an idea of where problem areas are. This is currently being used to track everything from billing requests to feature requests or high priority incidents.
- Remedyforce does an excellent job with providing out of the box functionality that can be tweaked with minimal effort to align with your business needs.
- Having the ability to create custom views for different departments helps minimize confusion when implementing the product across multiple verticals.
- Customer portal is an excellent way to provide visibility to external clients and reduces the amount of time spent providing status updates.
- Initial configuration can be a little difficult for some.
- Lengthy installation process and post-installation items. In order to provide full functionality you'll need to dedicate a large amount of time to configuration.
- Migration of items from a Sandbox to Production can be extremely difficult because of hard-coded ideas in stored value fields on the fulfillment input object.
- Increased employee efficiency is a definite advantage of Remedyforce. Prior to the configuration, all tracking was done via email, this resulted in lost communications with companies and provided no visibility.
- Customer service has increased significantly, without the aid of Remedyforce, clients did not feel they were receiving the attention they deserved. With visibility provided form Remedyforce we are now able to provide clients with an up to date analysis of how many incidents we have closed versus what is still open.
- In addition to providing client visibility, internal visibility is an added benefit. With minor configuration, the reports can be modified to show the work performed. For the month of June we were able to invoice clients a total of 7k in billable revenue that may have been missed prior to the adoption of Remedyforce.
As a cloud-based company, having the ability to work remotely is a must. Remedyforce sits on the Salesforce.com Platform and integrates with all of their core Force.com functionality. With Salesforce, you could go with their Service Cloud route, which would require 10x the amount of configuration for Milestones, Entitlements, and Service Contracts configuration. In addition, you would have to pay $1 per customer portal license on top of the Service Cloud fee. While Service Cloud is a powerful platform, if you are looking for a lower-cost alternative, Remedyforce will give it a run for its money.
- Implemented in-house
- Professional services company
Selas Technologies performed the implementation, we provide professional services for Salesforce CRM and the Force.com Platform.