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Genesys DX (discontinued)

Genesys DX (discontinued)
Formerly Bold360

Overview

What is Genesys DX (discontinued)?

Genesys DX was a live chat engagement and chatbot AI solution based on Bold360, acquired by Genesys. It is no longer available.

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Recent Reviews

Bold360 Review

9 out of 10
March 11, 2021
Bold 360 is being used on our .com sites for customer help faqs along with helping our internal colleagues across the whole [organization].
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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What is Genesys DX (discontinued)?

Genesys DX was a live chat engagement and chatbot AI solution based on Bold360, acquired by Genesys. It is no longer available.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.bold360.com/conversational…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Genesys DX (discontinued)?

Genesys DX was a digital and AI customer engagement solution, the evolution of which will be a package found under Genesys Cloud CX. Based on Bold360, the solution helped personalize and enhance customer engagement. It is no longer available.

Genesys DX (discontinued) Video

Bold360 Can Help Make Every Customer Experience Great

Genesys DX (discontinued) Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Genesys DX was a live chat engagement and chatbot AI solution based on Bold360, acquired by Genesys. It is no longer available.

LivePerson Conversation Cloud (LiveEngage), IBM watsonx Assistant, and ServiceNow Now Platform are common alternatives for Genesys DX (discontinued).

Reviewers rate Support Rating highest, with a score of 8.3.

The most common users of Genesys DX (discontinued) are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(103)

Attribute Ratings

Reviews

(1-25 of 30)
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