Skip to main content
TrustRadius
BeyondTrust Remote Support

BeyondTrust Remote Support
Formerly Bomgar

Overview

What is BeyondTrust Remote Support?

BeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world.BeyondTrust offers deployment options that can fit a company’s business needs.…

Read more
Recent Reviews

TrustRadius Insights

Bomgar is a versatile remote support solution that is widely used by organizations in various industries. Users have reported positive …
Continue reading
TrustRadius Insights
TrustRadius Insights

Very robust

9 out of 10
May 15, 2022
Incentivized
BeyondTrust Remote Support (also known as Bomgar) in our organization was used to resolve several support complexities that were …
Continue reading

Saved my bacon

9 out of 10
June 24, 2020
We absolutely love Bomgar, or I guess now BeyondTrust Remote Support. It makes my job possible from almost anywhere. I can support someone …
Continue reading

Best in class!

9 out of 10
October 01, 2019
We use it for remote support for PC, VDI and mobile devices. It saves us time to control these devices remotely to optimize and speed up …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 5 features
  • Instant message (45)
    9.9
    99%
  • File transfer (44)
    9.9
    99%
  • Annotations (30)
    9.0
    90%
  • Session record (38)
    9.0
    90%
Return to navigation

Pricing

View all pricing
BeyondTrust Remote Support

BeyondTrust Remote Support

N/A
Unavailable

What is BeyondTrust Remote Support?

BeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world. BeyondTrust offers deployment options that can fit a company’s business needs. The…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

77 people also want pricing

Alternatives Pricing

RemotePC

RemotePC

$39.50
per year 1 License, 2 Computers
What is RemotePC?

RemotePC is a remote access solution that allows consumers, businesses and IT professionals to access and control their PCs & Macs remotely from any device including iOS/Android. Connect to remote computers to work from home or anywhere. RemotePC lets the user access remote computers directly via…

ServiceMax

ServiceMax

$100
per month
What is ServiceMax?

ServiceMax’s mission is to help customers with asset-centric field service management software. ServiceMax’s mobile apps and cloud-based software provide an overview of assets to field service teams. By optimizing field service operations, customers across all industries can better manage the…

Return to navigation

Product Demos

Mac Endpoints - BeyondTrust Remote Support Use Case: Endpoint Jump Client Install and Feature Demo

YouTube

Cherwell CSM + Remote Support

YouTube
Return to navigation

Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

9.6
Avg 8.9
Return to navigation

Product Details

What is BeyondTrust Remote Support?

BeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world.

BeyondTrust offers deployment options that can fit a company’s business needs. The vendor says their on-premises physical and virtual appliances have helped enterprises satisfy regulatory requirements for years. Additionally, the vendor says the unique segmentation capabilities of their cloud deployment gives users cloud without compromise.

With BeyondTrust, users can support all of their systems over the web, even if they are behind firewalls they don't control. The vendor’s value proposition is that their solution enables support teams to reduce the amount of time spent on incident handling since it is done via one solution. Technicians can support remote computers running Windows, Mac, and Linux … or mobile devices running Android, iOS, or BlackBerry. Additionally, they can offer support from their preferred device, even if it's an Android tablet or iPad.

BeyondTrust Remote Support Features

Remote Administration Features

  • Supported: File transfer
  • Supported: Instant message
  • Supported: Access to sleeping/powered-off computers
  • Supported: Session record
  • Supported: Annotations

BeyondTrust Remote Support Integrations

BeyondTrust Remote Support Competitors

BeyondTrust Remote Support Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

GoTo Resolve, LogMeIn Rescue by GoTo, and TeamViewer are common alternatives for BeyondTrust Remote Support.

Reviewers rate Access to sleeping/powered-off computers highest, with a score of 10.

The most common users of BeyondTrust Remote Support are from Enterprises (1,001+ employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(212)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Bomgar is a versatile remote support solution that is widely used by organizations in various industries. Users have reported positive experiences with Bomgar, noting its user-friendliness and responsiveness. The software enables efficient remote troubleshooting and assistance, allowing technicians to remotely administer systems and access computers without the need for in-person visits. Bomgar is utilized by IT departments and support teams to resolve issues with internal servers, workstations, and software programs. It also facilitates remote support for clients across different locations, improving ticket accuracy and reducing the need for on-site visits. The product supports multiple platforms, including Windows, Mac, Linux, Android, and iOS, making it flexible for both internal and external users. Additionally, Bomgar's chat feature allows for remote issue resolution without connecting to the user's machine, benefiting end users and students. Overall, Bomgar has proven to be a valuable tool for organizations by providing secure remote access and enhancing their ability to efficiently support their users and systems.

Users commonly recommend Bomgar for its robustness and versatility across multiple devices. They suggest using Bomgar for desktop support and remote access, as well as for easy-to-use remote support and customer service. Users also recommend trying out Bomgar's trial version and seeking feedback from experienced users to get a better understanding of the product. They praise Bomgar as a reliable and secure remote support tool with extensive experience and innovation in the field. In addition, users highly recommend Bomgar for its user-friendly interface and secure remote connections. They emphasize the importance of proper training and implementation before deploying Bomgar for remote support of user machines. Users find Bomgar particularly useful for low bandwidth connections, thanks to its directory of computers and web portal.

Furthermore, users express satisfaction with Bomgar's support features as they alleviate frustration and increase customer confidence. They appreciate its all-in-one tools for diagnostics, repairs, backups, and more. Responsive remote support is highlighted as another positive aspect of Bomgar, along with its reputation as a secure product that can be relied on. Users highly recommend Bomgar for its excellent features and expandability, citing increased staff productivity as one of the potential benefits. Comparing it to other remote support tools like GoToMeeting and TeamViewer, users believe Bomgar stands out in terms of user-friendliness and top-notch security.

BeyondTrust Remote Support is also mentioned positively as an efficient tool for addressing customer needs remotely. However, some users recommend trying other solutions before settling on BeyondTrust Remote Support. Overall, users think Bomgar is an excellent product that offers secure screen sharing, straight-to-the-point functionality, and suitability for remote access support.

Despite some concerns about high yearly maintenance costs, users still recommend Bomgar for its security features, multi-OS support, and usability for support teams in terms of screen sharing and remote administration. Additionally, users appreciate the outstanding qualities of the software in terms of performance, making it their preferred choice over other remote solutions. They advise others to take advantage of the demo and training provided by Bomgar, which adds to the positive experience of remote support and ease of use for phone remote connection and management. Users also consider the support provided during installation, setup, and customization as praise-worthy.

Attribute Ratings

Reviews

(1-25 of 106)
Companies can't remove reviews or game the system. Here's why
May 15, 2022

Very robust

Verified User
Engineer in Information Technology
Retail Company, 5001-10,000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
BeyondTrust Remote Support (also known as Bomgar) is well suited for large organizations or medium to large scale service providers to provide troubleshooting and ongoing support to their clients remotely. The solution is overkill and not suitable for organizations or service providers having customers with a limited IT budget as the product is not cheap.
July 09, 2021

Need help? We're there in a flash!

Verified User
Employee in Corporate
Hospital & Health Care Company, 1001-5000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I've had a lot of problems with my laptop (work issued). [With BeyondTrust Remote Support (Legacy)] our team has been able to get in easily and correct issues I've been having with very little interruption to my own work day. The fact that I don't have to navigate to a separate website to get help is huge. They can send me a link via Teams (Or I can login directly) and get help quickly.
April 09, 2021

Bomgar now BeyondTrust is awesome and great product for all organizations!

Verified User
Manager in Engineering
Hospitality Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
[BeyondTrust Remote Support (Legacy)] is great for an organization who has has a large infrastructure and multiple users to manage. If you have several thousands endpoints, mobile devices and support is critical , this is the best option to go with. It helps with immediate or rapid support from our team to our end users. Because we are able to have this be a solution we can deploy across campus, it works very well.
September 24, 2020

Bomgar is the Bomb!

CI
Connie Inman
Sr. IT Technologist
University of Tennessee Libraries (Higher Education, 201-500 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
In this era of working from home during the pandemic, Bomgar has been the perfect solution in connecting to users to assist them with their tech support needs. With both the tech support and our users working remotely we have been able to provide our full support to our users without anyone having to go into the office. Even after we return to the office we plan on continuing to use Bomgar to provide support so we can maintain social distancing. Even before the pandemic our campus tech support used this resource widely to support users all across campus. It is a wonderful product and I would highly recommend it to anyone considering a remote support tool.
June 24, 2020

Saved my bacon

JW
Jack White
System Administrator
Stribling Equipment Llc (Retail, 201-500 employees)
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Remote support has been a life saver. With our previous remote support products we had, our president was unable to be helped when he would have issues. It wasn't always, but it wasn't reliable enough. Now since we have gone with BeyondTrust, I don't have those worries anymore. Even if something happened and a computer lost its way, or never had a path to us, you can point them to our portal to get support.
December 13, 2019

BeyondTrust Remote Support - One of Our Best Purchase Decisions

Verified User
Professional in Information Technology
Higher Education Company, 10,001+ employees
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
BeyondTrust Remote Support works well for connecting to systems behind firewalls. It only requires ports 80/443 to connect for full access and control of users computer. Works well with users that have slow connection speeds.
December 10, 2019

BeyondTrust (Bomgar) Remote Support Tool Review

Andrew Nordgren | TrustRadius Reviewer
Andrew Nordgren
IT Engineer
Autoliv (Automotive, 10,001+ employees)
Score 8 out of 10
Vetted Review
Verified User
Likelihood to Recommend
It's great for getting security to buy into a tool, with a great external portal for users. It could use a lot of help for administration. Once you get to a certain amount of jump groups it would be easier to manage with scripting to automate processes, but there isn't any documentation on it.
August 23, 2019

BeyondTrust allows for amazing remote sessions

Brett Hone | TrustRadius Reviewer
Brett Hone
Manager Service Desk
Nu Skin Enterprises (Consumer Goods, 1001-5000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
A scenario where beyond trust really shines is when a user is not at home, or they are on a vacation or business trip in some foreign country and have any issue that needs to be solved. As long as they have an internet connection you can remote to their computer and fix software problems they may be having.
August 05, 2019

Rockin IT with Bomgar

J. D. Steiger | TrustRadius Reviewer
J. D. Steiger
ITSM Administrator
Old Republic National Title Insurance Company (Real Estate, 1001-5000 employees)
Score 8 out of 10
Vetted Review
Verified User
Likelihood to Recommend
It is extremely well suited for desktop and laptop computer access. I have not used it for mobile devices but other colleagues say that it could use a significant amount of improvement in that area. The interface on mobile devices is clunky and slow. Other comments I have heard are that there are a number of disconnects that occur on mobile devices. Specifically android devices.
August 05, 2019

It's not Marmite (everyone loves it)

Alan Glenister MBCS | TrustRadius Reviewer
Alan Glenister MBCS
IT Professional
University of Lincoln (Higher Education, 1001-5000 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
The obvious use for this product is to take over control of a remote computer to investigate issues and/or to train clients on how to use various software but the other utilities built into Bomgar should not be over looked. As an example, we can remotely check various resources of a PC when a request comes in for demanding software (such as molecular modeling software) to ensure the PC in question is of sufficient specification.
April 26, 2019

Bomgar, now BeyondTrust, provides easy remote support

Verified User
Director in Information Technology
Higher Education Company, 201-500 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Bomgar is now part of BeyondTrust. The Remote Support Software is easily used for end-user support, both attended and unattended. Our institution also uses it for unattended server support and maintenance situations as well. With the blank screen functionality back in the product, it is easier to work on an end-user's computer to update some features.
March 27, 2019

BeyondTrust Remote Support

BS
Brian Sossamon
Director of Technology
Charlotte Latin School (Education Management, 201-500 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
For a small support team for schools this product is invaluable! We don't always have time to leave our desks to travel across the campus, and being able to remote into a machine as tickets arrive has saved us time on our support calls.
February 13, 2019

Will this remote connection tool "blow your mind"?

Verified User
Technician in Information Technology
Information Technology and Services Company, 201-500 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Bomgar is great for companies that have users who work both at home and in an office setting. The ability to use a webpage for connection makes this simple. It is not as easy to use for people who are using multiple monitors or those who are not "tech savvy".
November 26, 2018

****Great application for remote help for all types of users****

Verified User
Analyst in Information Technology
Apparel & Fashion Company, 5001-10,000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I would recommend this program if you are looking for an easy to use remote support system that will allow outside employees or staff to remotely access in-office computers. This is particularly helpful for an IT service desk.

August 06, 2018

Ease of use

Andrew Breyen | TrustRadius Reviewer
Andrew Breyen
Client Group
Camp Olson YMCA (Information Technology and Services, 51-200 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It is very helpful for deployment across our two campuses. We can remote from CSB campus to SJU campus and even remote to users off campus, and overseas, so long as they have reliable internet access. Because we can do this so quickly and easily, the user sees little struggle when they need to initiate a remote session. They simply provide the IT Staff with the 5 digit asset tag and we can look it up.
July 27, 2018

Bomgar Secure remote support tool is tops

Verified User
Manager in Information Technology
Higher Education Company, 5001-10,000 employees
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Well suited for both small and large organizations. Licensing costs are per concurrent technician usage so it scales well for all organizations. Chat support still needs some improvement in terms of set chat hours and multilingual support (which is a 3rd party additional cost add-on)
July 23, 2018

Bomgar - don't try supporting remote users without it.

Kendall Pegg | TrustRadius Reviewer
Kendall Pegg
Senior IT Engineer
Carolina West Wireless (Wireless, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
The application is well suited for instances when random outside users need support. Remote users needing assistance do not need any software loaded, just access the support web site or you can send them an email with a link. They load a small temporary client application and magically you have access to their system.
July 22, 2018

Screen share means faster resolution means higher CSAT means higher renewal rate and higher bonus

Jeremy Stephens | TrustRadius Reviewer
Jeremy Stephens
Manager of Analytics, Customer Operations
Corptax (Computer Software, 201-500 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
We find even the banks and financial services firms are receptive to using the screen sharing. They place strict restrictions on accessing their data instance, in some cases hosting on premise instead of cloud. But their IT accepts the Bomgar tool for screen sharing to help resolve support questions.
July 22, 2018

Bomgar is Efficient and Effective

Hunter Rice | TrustRadius Reviewer
Hunter Rice
Technical Support Analyst
University of North Carolina at Charlotte (Higher Education, 1001-5000 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Bomgar Remote Support Software works for our group size but could be scaled up very easily to support an even larger user base. It allows me to provide support to users no matter were I am located, whether I am at my desktop at work, at home, or on my phone so it has a vast number of use cases.
Return to navigation