Overview
What is BeyondTrust Remote Support?
BeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world.BeyondTrust offers deployment options that can fit a company’s business needs.…
Very robust
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Bomgar now BeyondTrust is awesome and great product for all organizations!
Bomgar is the Bomb!
Saved my bacon
BeyondTrust Remote Support - One of Our Best Purchase Decisions
BeyondTrust (Bomgar) Remote Support Tool Review
BeyondTrust Remote Support Review
Best in class!
BeyondTrust allows for amazing remote sessions
BeyondTrust is great to work with
Great, professional looking remote support with some limitations
Bomgar Remote Support Software Review
Rockin IT with Bomgar
It's not Marmite (everyone loves it)
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Instant message (45)9.999%
- File transfer (44)9.999%
- Annotations (30)9.090%
- Session record (38)9.090%
Pricing
What is BeyondTrust Remote Support?
BeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world. BeyondTrust offers deployment options that can fit a company’s business needs. The…
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
Mac Endpoints - BeyondTrust Remote Support Use Case: Endpoint Jump Client Install and Feature Demo
Cherwell CSM + Remote Support
Features
Remote Administration
Remote administration software is used to control a computer from a remote location.
- 9.9File transfer(44) Ratings
Securely exchange files with remote computer without having to use email or FTP.
- 9.9Instant message(45) Ratings
Ability for administrator to communicate via instant message with remote user.
- 10Access to sleeping/powered-off computers(27) Ratings
Remote access and troubleshooting of out-of-band computers.
- 9Session record(38) Ratings
Ability to record session for training purposes.
- 9Annotations(30) Ratings
Ability to markup and highlight end user’s screen to provide visual clues or to highlight areas.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is BeyondTrust Remote Support?
BeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world.
BeyondTrust offers deployment options that can fit a company’s business needs. The vendor says their on-premises physical and virtual appliances have helped enterprises satisfy regulatory requirements for years. Additionally, the vendor says the unique segmentation capabilities of their cloud deployment gives users cloud without compromise.
With BeyondTrust, users can support all of their systems over the web, even if they are behind firewalls they don't control. The vendor’s value proposition is that their solution enables support teams to reduce the amount of time spent on incident handling since it is done via one solution. Technicians can support remote computers running Windows, Mac, and Linux … or mobile devices running Android, iOS, or BlackBerry. Additionally, they can offer support from their preferred device, even if it's an Android tablet or iPad.
BeyondTrust Remote Support Features
Remote Administration Features
- Supported: File transfer
- Supported: Instant message
- Supported: Access to sleeping/powered-off computers
- Supported: Session record
- Supported: Annotations
BeyondTrust Remote Support Integrations
BeyondTrust Remote Support Competitors
BeyondTrust Remote Support Technical Details
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Windows, Linux, Mac |
Mobile Application | Apple iOS, Android |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(212)Community Insights
- Business Problems Solved
- Recommendations
Bomgar is a versatile remote support solution that is widely used by organizations in various industries. Users have reported positive experiences with Bomgar, noting its user-friendliness and responsiveness. The software enables efficient remote troubleshooting and assistance, allowing technicians to remotely administer systems and access computers without the need for in-person visits. Bomgar is utilized by IT departments and support teams to resolve issues with internal servers, workstations, and software programs. It also facilitates remote support for clients across different locations, improving ticket accuracy and reducing the need for on-site visits. The product supports multiple platforms, including Windows, Mac, Linux, Android, and iOS, making it flexible for both internal and external users. Additionally, Bomgar's chat feature allows for remote issue resolution without connecting to the user's machine, benefiting end users and students. Overall, Bomgar has proven to be a valuable tool for organizations by providing secure remote access and enhancing their ability to efficiently support their users and systems.
Users commonly recommend Bomgar for its robustness and versatility across multiple devices. They suggest using Bomgar for desktop support and remote access, as well as for easy-to-use remote support and customer service. Users also recommend trying out Bomgar's trial version and seeking feedback from experienced users to get a better understanding of the product. They praise Bomgar as a reliable and secure remote support tool with extensive experience and innovation in the field. In addition, users highly recommend Bomgar for its user-friendly interface and secure remote connections. They emphasize the importance of proper training and implementation before deploying Bomgar for remote support of user machines. Users find Bomgar particularly useful for low bandwidth connections, thanks to its directory of computers and web portal.
Furthermore, users express satisfaction with Bomgar's support features as they alleviate frustration and increase customer confidence. They appreciate its all-in-one tools for diagnostics, repairs, backups, and more. Responsive remote support is highlighted as another positive aspect of Bomgar, along with its reputation as a secure product that can be relied on. Users highly recommend Bomgar for its excellent features and expandability, citing increased staff productivity as one of the potential benefits. Comparing it to other remote support tools like GoToMeeting and TeamViewer, users believe Bomgar stands out in terms of user-friendliness and top-notch security.
BeyondTrust Remote Support is also mentioned positively as an efficient tool for addressing customer needs remotely. However, some users recommend trying other solutions before settling on BeyondTrust Remote Support. Overall, users think Bomgar is an excellent product that offers secure screen sharing, straight-to-the-point functionality, and suitability for remote access support.
Despite some concerns about high yearly maintenance costs, users still recommend Bomgar for its security features, multi-OS support, and usability for support teams in terms of screen sharing and remote administration. Additionally, users appreciate the outstanding qualities of the software in terms of performance, making it their preferred choice over other remote solutions. They advise others to take advantage of the demo and training provided by Bomgar, which adds to the positive experience of remote support and ease of use for phone remote connection and management. Users also consider the support provided during installation, setup, and customization as praise-worthy.
Attribute Ratings
- 10Likelihood to Renew63 ratings
- 8.8Availability9 ratings
- 8.4Performance7 ratings
- 9Usability25 ratings
- 9.7Support Rating28 ratings
- 8.8Online Training3 ratings
- 9.1In-Person Training1 rating
- 10Implementation Rating13 ratings
- 8.2Configurability2 ratings
- 9.1Product Scalability5 ratings
- 9.1Ease of integration1 rating
- 9.1Vendor pre-sale2 ratings
- 9.1Vendor post-sale2 ratings
Reviews
(76-100 of 106)Bomgar
- Persistent sessions (remains active through a reboot)
- Good performance over low bandwidth lines. We use the application on computers in Brazil and Asia with better than expected performance.
- Permissions management. Users can provide credentials for work on other machines if they are not admins.
- Mobile remote control, especially iOS
- Integration in other applications, ie, ticket tracking apps
- Reporting and metrics
BOMGAR, didn't know you needed it, can't live without it.
- It does interactive remote desktop and it does an amazing job of it.
- It also allows us to use chat with the users we support. Some of them are more comfortable with that than using email, phone or stopping by our help desk.
- I would really like to see BOMGAR add the ability for more custom branding by our organization. I realize their blazing ORANGE is their brand, but we'd like to modify the portal our users visit with our own branding.
Bomgar For Us
- Being able to connect to customers easily.
- Transferring files without fuss.
- The Screen shot feature is excellent.
- The ability to have pinned sessions un-install after a pre-determined amount of time.
Bomgar Review
- Ease of use for remoting into devices on and off the domain. It links in with RDP and vPro as well as allowing remote view and control sessions. This covers all the bases for our support needs.
- Allows us to support Windows, Mac and remote devices all with one stable product. Training is available so that all our technicians are up to speed.
- Vendors and embassies can be added, allowing access for suppliers and vendors to complete work with a reduced risk to the environment.
- Some Servicedesk products can link into Bomgar, allowing even easier access to the service from a service desk product that the teams use constantly.
- I have had very few problems with Bomgar, it is had to pick negatives. We have purchased two devices to make the service highly available - however the switch over is not seamless, as we need to alter DNS and manually bring the hot standby device up to take the work. This may be more our environment than the product to be fair!
Embassy access is very useful and the ability to call colleagues in other teams into support sessions has been imeasurably helpful. I think that this product is very well suited to the education sector, where a wide variety of devices and platforms need to be supported by small teams at a moment's notice
Bomgar as a "Lite" Remote Software Support Tool
- Let's inexperienced users connect to a support technician.
- Provides multiple ways for users to connect to a remote technician via their browser.
- Works across multiple platforms for compatibility (PC to Mac, etc.)
- Offers a file transfer feature if files need to be exchanged.
- Better remote access compatibilit with the Windows Security account manager, when SAM is encountered currently the screen goes blank.
- Better file sharing ability, it is very slow compared to other file transfer forms.
- Improve upon mobile functionality.
Experience Bomgar
- Just works
- Appliance makes it so you don't have to worry about it
- Updates are easy to apply
- Easy access to Ctrl-Alt-Del functionality on an iPad
Connect with Bomgar!
- Jump clients - these allow us unattended access to servers and client machines. We always have the user's permission first.
- Integration with KACE - we love how we can simply check a box (when working on a Service Desk ticket) and the invitation to connect is delivered upon saving the ticket.
- The ability to fully manage Android devices. We can partially manage iOS - and create profiles for specific items (VPN, email, etc.) as well.
- It does occasionally drop connection or freeze.
Bomgar improved my life!
- User friendly interface all located on one appliance we house locally.
- The ability to view detailed reports on extended user access with outside vendors aren't forthcoming when they fix an issue. We have saved time and money by not waiting for them to tell us what they did. As well as make sure they did not access items that did not pertain to their software.
- LOVE LOVE LOVE the Dell Kace integration and the option to push the jump clients out into our inventory very easily.
- I've worked with this appliance and software for a year and can honestly say I haven't found one issue with it. It just keeps getting better and better!
Bomgar - Remote Support Starts Here.
- The Bomgar Jump Client functionality is fantastic at providing persistent remote access to machines. We have deployed the agent on every machine we can because it's lightweight, installs quickly, and is unobtrusive. From the console, we can access any machine running the agent with the click of a button, no user interaction required. It's great for when we want to see a problem someone is trying to describe to us over the phone, as well as when we need to remotely access a machine, like a server or dedicated workstation at a remote site.
- Bomgar is wonderful when you're giving presentations - previously we had to do trials of Webex whenever the need came up, but it's part of the Bomgar system and works like a charm.
- Bomgar does really well at adding value to their product. They release minimum quarterly updates to it, with new features added all the time. The presentation functionality was one of the new features last year and has made a huge impact on our work. A lot of vendors add little 'who cares' features here and there so they can say they are improving the product, but Bomgar actually does improve the product each time.
- The only place I can think of where Bomgar could improve is to allow mixing of licenses on the appliance. We purchased Enterprise licenses to get the vPro functionality, but not all of our support reps need it. It would be nice to be able to buy standard licenses that elevated to Enterprise if someone needed that functionality and an Enterprise license was available.
- Security - as I mentioned previously, the appliance based tool really allows for the remote and chat sessions to be extremely secure. This is important at our University where we have specialized health related academic areas that deal with HIPAA related data.
- Easily Customizeable (not really a word) - It is super easy to configure and set up the Bomgar appliance and portal. The easy-to-navigate web pages allow you to make custom changes per user or group and allows for customization of group policies and session policies. There a lot of options and features to really make the experience the way you want it.
- Ease of Use - Bomgar is really easy to use and become familiar with. I have trained many technicians on how to use Bomgar and they all have commented on how simple it is to do a remote session. Even getting our end users to use the chat feature is super simple as well.
- Tablet remote control sessions are somewhat limited to what you can do in a remote session. Understandably, some of this is due to the maker of the tablet, but having more control of these devices would be helpful.
- More advanced reporting options would be helpful to really show the use of the product to higher ups who want to see utilization of a product.
- Reduce the cost of licenses.
Bomgar, the best choice in remote support
- Remote Control
- Chat
- Kbox integration
- Update process
What a tool!
- Support
- Remote access
- Monitoring
- N/A
Bomgar the best product around!
- Remote Support is awesome
- Pinned stations let you get to machines without people sitting in front of them.
- Bomgar Mobile is great I can remote into a computer or server from anywhere I am using my smartphone.
- I don't see anything that is needed - it does what we need.
The Only Tool That Meets Our Needs
- Recorded Sessions: Allows us to review our technicians work and protects us from false accusations.
- File Sharing: Allows our technicians to easily share files with our customers when necessary.
- Desktop Support: The remote support tools far exceed any other solution we have utilized in the past. We haven't found anything this software can't do.
- I would like to be able to access "Pinned" sessions more quickly. Sometimes connecting to a workstation takes several seconds and we would prefer it be more instant.
- I would like to be able to connect anonymously when we need to.
Bomgar does it all, Superbly!
- Remote control of PC's, the best product on the market in my opinion.
- Security, located in our DMZ and providing 2 factor authentication if required its a secure solution.
- Elevation to admin session without having to log off of a remote session.
- Deployment of Bomgar Button on all PC's Desktops to enable users to easily request support.
- Customisable to meet your specific security needs and able to customise to suit your resource constraints to have automatic queuing or session key required sessions.
- Surveys and reporting are really valuable to obtain feedback from end users on how they value the sessions.
- It would be really nice to be able to more easily add sound to presentations.
Bomgar Makes Our Business Run Faster, Work Harder
- Bomgar provides numerous options for gathering data on connected devices. Our technicians are able to get as much or little system information as they need, which is extremely helpful when troubleshooting.
- Bomgar offers data transfer options. This is a big deal for support, as it allows us to pass documentation or pull over faulty program components for repair.
- Bomgar handles bandwidth limitations very well. The technician is able to increase or reduce bandwidth usage in order to sacrifice graphic speed for usability. For many of our clients, providing support would not be as simple if we did not have this option.
- Upgrading the firmware/software on a Bomgar appliance can be time consuming. Fortunately it doesn't have to happen very often (maybe once a month or so).
Bomgar - The way the world is today
- Easy to use- We have many users using this from teens to older folks
- Implementation is a breeze! & Easy to setup.
- Upgrades are flawless and simple.
- Customized Portals with templates
- Themes for the rep console
Bomgar Review
- Enables remote support if customer is outside the network
- Allows you to hide what you are doing from the customer
- Bomgar buttons allow fast connection to customers devices
- Be able to use Bomgar buttons from an older version of Bomgar
Bomgar review from a university
Bomgar enables us to fix more issues at first line, so our users experience a quicker resolution time but also our second line colleagues have more time to spend on development.
Being a university means we need to support our users all over the world on a wide range of devices, Bomgar enables us to do this.
- Multi OS platform support
- Ability to share support sessions with other reps so that multiple support staff can share the same session
- Secure session recording
- The reporting and auditing allow for quick review and reporting of data
- Like all tools, the ability to do full screen sharing with iOS devices
Bomgar: Truly Enterprise Remote Support
- Easy for the client to access
- Robust features and clean interface
- It makes remote controlling a system a breeze and elevating permission even easier
- Great support and support community
- I don't have too much bad to say about Bomgar. Once in a while when trying to initiate a reboot Bomgar doesn't reconnect and a new session key has to be given. This doesn't happen very often and if I remember correctly tended to be with MACs.
The Ferrari of Remote Support Tools
- Reliable
- Versatile
- Multi-platform
- Enterprise grade
- Voice integration
- SCCM Integration
- Cost
Bomgar! IT Sanity Saver
- I love Jump Clients. Keeps me from bugging my tech friends at home or at work when I need to test things from the outside.
- Being able to have sessions sharing is awesome as we can see in real-time the errors that our users are getting.
- I have had trouble getting the Presentations to work right, but I have attended Bomgar presentations.
Bomgar review
- Remote support for clients is easy to use.
- Integrated tools such as canned scripts, command shell, etc is a must in Bomgar.
- Jump clients and Bomgar jump buttons for the end user helps resolve issues promptly.
- I enjoy using the Bomgar App on my Android phone but I dislike not being able to use the canned scripts I have built in the console when I am on the go. Which is a majority of the time.
Pure Awesomeness
- Allows me to be in multiple places at the same time. I can help multiple people with their issues at the same time all with out leaving the comfort of my office.
- Support on the go is amazing. I can offer support and people can receive support on the go. I have offered support through mobile devices to people in need all without having to worry about getting to the office or a computer to be able to do so.
- Rep invite feature is amazing. It allows for outside help to come and and assist when needed. Whether it be an I.T. professional from a different organization or assistance from a different department across campus. More hands on deck the better.
- I wish there was a way to see all active windows open and be able to work within each at the same time.
Bomgar the Best Remote App EVER!!!
- It allows remote access to unattended workstations. We were searching for equipment and all we had was our property tag number. I was able to locate it and the user it was assigned to.
- It allows us to see the complete configuration of the system.
- It allows us to review a video of the session for training purposes.
- Not all of our systems authenticate through AD. It is a bit of a hassle to remote into a non-AD system
- I am still having a bit of a problem customizing the web page. It's not easy for people who are not web developers.