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Founded in 2009, BookingBug is a specialist, multi-channel appointment booking platform with a wide range of features. BookingBug has been built from the ground up to work for all businesses types, serving clients from sole traders to governments and enterprises, across the UK, Europe, US and beyond.https://dudodiprj2sv7.cloudfront.net/product-logos/5T/iU/KH7R3WZHETPG.JPEGA reliable booking system unique of its kindWe use Bookingbug to accept online bookings from the public. We provide courses on First Aid at Work, Health and Safety such as Moving and Positioning of People, Care courses such as Epilepsy Awareness and many more. Our main courses on First Aid at Work are bookable online through Bookingbug.,The best feature about Bookingbug is the way that we can set up our courses so very easily. Nothing quite like it elsewhere. It's a joy to use when I need to amend a course. An event template is set up, then all dates are based on the template. So the Administrator need not set up each course event individually. To amend, we amend the template and all amendments are cascaded down to all dates set up for that specific event. Another feature that's very important is, of course, the link with Paypal and other online payment system. When full payment is received, it receives communication from Paypal that payment has been made at which time Bookingbug notifies us by email that a booking has been made. There is peace of mind and guarantee that the payment has been received. When Booking does not receive notification of payment, the administrator can set the booking to be cancelled at a set number of hours after the booking was set up. You can set this up to one day or 2 hours. The client is informed of this period of time automatically to give them time to make the payment. There is an optional password setup for each client. A client who may use Bookingbug again may be better off setting up their passwords. They can log in to their Bookingbug account when they need to book another course at another time. A very good feature is the coupons and deals. I've used coupons, very easy to use, as with other parts of Bookingbug, and very easy to customise. You can use coupons to give discounts to your regular customers, or to those who book multiple courses/places, etc. I use this a lot.,Quite a few of our clients book several places per course date in one go. Their feedback is that they don't see anywhere where they can write the names of the course attendees. It's quite usual where the one who books the courses in Bookingbug is not the one attending the course. I would like to see this improved so that it's clear where the client can input the attendees' names.,10,Better customer service - we are able to acknowledge bookings with confidence that the information we're getting from Bookingbug is accurate and on time. increased efficiency - there is vast improvement in our efficiency when we started using this product. Customer confidence leading to better business image - if customer does not encounter problems when using the booking system, then they will trust that we are professionals because we use professional and reliable systems. A negative impact (a little) is the clients' difficulty in using Bookingbug for multiple bookings. Bookingbug has a capability for multiple bookings. I noticed a few have used this successfully.,,10,Course setup and amends Link with Paypal alert emails about successful bookings with all the details we need about the client,none,9,10,9Booking Bug - saving us time and energy to focus on doing what we we do best!!!Nomad uses Booking Bug to manage clinic bookings across our nine locations. Our staff and clients use Booking Bug on a daily basis to make, amend or cancel bookings, and it provides us with the necessary contact details and travel health requirements to allow us to manage our bookings for the utmost benefit of our clients. Each of our individual locations uses Booking Bug to configure their own clinics (working days, appointment times etc). We have a centralised call centre that also uses Booking Bug, and users can easily 'switch' between locations to book in alternative clinics as necessary. Booking Bug makes the communication of information to the client significantly more effective - we can send them everything that our clients need prior to their appointments, and the ability to edit, move or cancel bookings at the click of a button has simplified Nomad's working practices and saves a significant amount of time and energy. We have recently (Dec '13) linked our bookings to a computerised medical record system, which has already had a significant impact upon the business, even in such a short period of time.,The service team at Booking Bug has always been swift and professional in dealing with our queries, and our configuration and use of Booking Bug has become more efficient as a result of the team's assistance. Booking Bug's system of notifications, by way of confirmation emails and booking reminders, are incredibly useful for both clients and staff. Clients arrive 'prepped' with everything that they need to know/bring, and are able to easily amend/cancel appointments where previously they might have failed to attend (without notifying our clinics). The configuration process is very simple, and allowed us to specify complicated requirements for individual clinics. We have a range of different services, and Booking Bug easily accommodated these.,Our business would benefit from the ability to have more control over booking length, after the appointment has been made. Currently, we can only edit time based upon the initial duration, whereby we would benefit by being able to extend or reduce booking lengths in fifteen minutes increments, regardless of original length. We would also benefit from being able to access client data across the locations, so that a client making a new booking in an alternative location (for example) would be 'saved' and thus save from 're-entering' data that was already taken at the initial booking phase. Moving client bookings across locations would also be an enormous feature for us, saving our clinic staff time and energy, and increasing speed for the client.,9,The fact that clients can book themselves online has reduced pressure on our staff and allowed them to book out of office hours. Our clinic staff have more data for each client, and thus are better prepared for each appointment. Moving and amending appointments has significantly increased employee efficiency, allowing the team greater time to deal with other items. Customers are sent important information prior to their appointments, and customer satisfaction regarding the whole process is greatly improved.,10Offers a number of ticketing and event type optionsWe run a Social Media Training and Consultancy and we were looking for a booking tool for our social media school.,Very flexible. The different types of event and ticket options you can provide are far more advanced than some of the other booking systems available The technical support was second to none and very quick in responding.,The main area of improvement for me is the customer interface could be a little easier to use and more flexible with the layout of the controls.,9,BookingBug product has provided us with an easy to use but very flexible booking system.,,9
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BookingBug
6 Ratings
Score 3.9 out of 101
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BookingBug Reviews

BookingBug
6 Ratings
Score 3.9 out of 101
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Bebie McCarthy profile photo
December 23, 2015

BookingBug Review: "A reliable booking system unique of its kind"

Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Bookingbug to accept online bookings from the public. We provide courses on First Aid at Work, Health and Safety such as Moving and Positioning of People, Care courses such as Epilepsy Awareness and many more. Our main courses on First Aid at Work are bookable online through Bookingbug.
  • The best feature about Bookingbug is the way that we can set up our courses so very easily. Nothing quite like it elsewhere. It's a joy to use when I need to amend a course. An event template is set up, then all dates are based on the template. So the Administrator need not set up each course event individually. To amend, we amend the template and all amendments are cascaded down to all dates set up for that specific event.
  • Another feature that's very important is, of course, the link with Paypal and other online payment system. When full payment is received, it receives communication from Paypal that payment has been made at which time Bookingbug notifies us by email that a booking has been made. There is peace of mind and guarantee that the payment has been received.
  • When Booking does not receive notification of payment, the administrator can set the booking to be cancelled at a set number of hours after the booking was set up. You can set this up to one day or 2 hours. The client is informed of this period of time automatically to give them time to make the payment.
  • There is an optional password setup for each client. A client who may use Bookingbug again may be better off setting up their passwords. They can log in to their Bookingbug account when they need to book another course at another time.
  • A very good feature is the coupons and deals. I've used coupons, very easy to use, as with other parts of Bookingbug, and very easy to customise. You can use coupons to give discounts to your regular customers, or to those who book multiple courses/places, etc. I use this a lot.
  • Quite a few of our clients book several places per course date in one go. Their feedback is that they don't see anywhere where they can write the names of the course attendees. It's quite usual where the one who books the courses in Bookingbug is not the one attending the course. I would like to see this improved so that it's clear where the client can input the attendees' names.
Bookingbug works smoothly. It suits our business very well. It is brilliant in comparison with other systems in the marketplace (I’ve used three or 4 online booking systems for our business in the past). I've only used Bookingbug for administering course events. As far as this is concerned, Bookingbug is well suited.
Read Bebie McCarthy's full review
Mark Stevens profile photo
January 29, 2014

BookingBug Review: "Booking Bug - saving us time and energy to focus on doing what we we do best!!!"

Score 9 out of 10
Vetted Review
Verified User
Review Source
Nomad uses Booking Bug to manage clinic bookings across our nine locations. Our staff and clients use Booking Bug on a daily basis to make, amend or cancel bookings, and it provides us with the necessary contact details and travel health requirements to allow us to manage our bookings for the utmost benefit of our clients. Each of our individual locations uses Booking Bug to configure their own clinics (working days, appointment times etc). We have a centralised call centre that also uses Booking Bug, and users can easily 'switch' between locations to book in alternative clinics as necessary.

Booking Bug makes the communication of information to the client significantly more effective - we can send them everything that our clients need prior to their appointments, and the ability to edit, move or cancel bookings at the click of a button has simplified Nomad's working practices and saves a significant amount of time and energy. We have recently (Dec '13) linked our bookings to a computerised medical record system, which has already had a significant impact upon the business, even in such a short period of time.
  • The service team at Booking Bug has always been swift and professional in dealing with our queries, and our configuration and use of Booking Bug has become more efficient as a result of the team's assistance.
  • Booking Bug's system of notifications, by way of confirmation emails and booking reminders, are incredibly useful for both clients and staff. Clients arrive 'prepped' with everything that they need to know/bring, and are able to easily amend/cancel appointments where previously they might have failed to attend (without notifying our clinics).
  • The configuration process is very simple, and allowed us to specify complicated requirements for individual clinics. We have a range of different services, and Booking Bug easily accommodated these.
  • Our business would benefit from the ability to have more control over booking length, after the appointment has been made. Currently, we can only edit time based upon the initial duration, whereby we would benefit by being able to extend or reduce booking lengths in fifteen minutes increments, regardless of original length.
  • We would also benefit from being able to access client data across the locations, so that a client making a new booking in an alternative location (for example) would be 'saved' and thus save from 're-entering' data that was already taken at the initial booking phase.
  • Moving client bookings across locations would also be an enormous feature for us, saving our clinic staff time and energy, and increasing speed for the client.
I think that Booking Bug is incredibly well suited for small to medium sized businesses needing a service to allow careful management of bookings and client data.
Read Mark Stevens's full review
Jason Woodford profile photo
January 28, 2014

BookingBug Review: "Offers a number of ticketing and event type options"

Score 9 out of 10
Vetted Review
Verified User
Review Source
We run a Social Media Training and Consultancy and we were looking for a booking tool for our social media school.
  • Very flexible.
  • The different types of event and ticket options you can provide are far more advanced than some of the other booking systems available
  • The technical support was second to none and very quick in responding.
  • The main area of improvement for me is the customer interface could be a little easier to use and more flexible with the layout of the controls.
It is well suited to providing several different ticketing options, from group purchase, single purchase and several discount code options
Read Jason Woodford's full review

About BookingBug


Founded in 2009, BookingBug is a specialist, multi-channel appointment booking platform with a wide range of features. BookingBug has been built from the ground up to work for all businesses types, serving clients from sole traders to governments and enterprises, across the UK, Europe, US and beyond.

Data below provided by the vendor
BookingBug is a multi-channel online scheduling and appointment system that enables organisations to market and sell their services through multiple channels, spanning online, mobile, in-branch and call-centre. 

Whether you schedule bookings by the hour, day or week, run events, classes or courses, BookingBug provides the tools to simply and securely manage multi-channel bookings from end-to-end. Making it the perfect online booking solution for sports and fitness, hire and rental, health and beauty, and many more.
BookingBug also offers a range of add-on features to help businesses manage and retain existing customers, attract new ones, run marketing campaigns and promotions and analyse and use your data effectively. BookingBug is a fully flexible, customisable platform that offers full API integration with other technologies, platforms, systems and processes.

Deployment Type

  • SaaS
Features
  1. Take bookings and payments direct from your website
  2. Customisable booking widget
  3. Automated email and SMS communication
  4. Data analysis and reporting tools
  5. Gift certificates and daily deals
  6. Integration with multiple payment providers
  7. Calendar sync for Outlook, iCal and Google
  8. Facebook booking application
  9. Marketing and promotional tools
  10. Range of support methods  
Premium Consulting/Integration Services Available?
  • Yes
Support Options
  • Phone
  • Live/Chat
  • Email
  • Forum/Community
  • FAQ/Knowledgebase
  • Video Tutorials

Pricing Information

http://www.bookingbug.com/appointment-software-pricing
  • Solo: $19.95
  • Small: $34.95
  • Medium: $69.95
  • Enterprise: $350

BookingBug Features

Has featureTake bookings and payments direct from your website
Has featureCustomisable booking widget
Has featureAutomated email and SMS communciation
Has featureData analysis and reporting tools
Has featureGift certificates and daily deals
Has featureIntegration with multiple payment providers
Has featureCalendar sync for Outlook, iCal and Google
Has featureFacebook booking application
Has featureMarketing and promotional tools
Has featureRange of support methods

BookingBug Screenshots

BookingBug Integrations

MailChimp, Xero, MailChimp, Moonfruit, Xero, PayPal, Squarespace

BookingBug Competitors

Planyo Online Booking System, Genbook, Appointy, Bookfresh, Bookeo

Pricing

Has featureFree Trial Available?Yes
Has featureFree or Freemium Version Available?Yes
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?No
EditionPricing DetailsTerms
Solo$19.95per Month (1 user, 200 bookings/month)
Small$34.95per Month (5 users, 500 bookings/month)
Medium$69.95per Month (10 users, 2,000 bookings/month)
Enterprise$350and up per Month (contact for pricing)

BookingBug Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Video Tutorials

BookingBug Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android